Maximizing Volunteer

ImpactActivating Volunteers From Supporters to AdvocatesAMA Chicago, Nonprofit SIGJuly 18, 2013

Bob DwyerConsultant, ESC

Retention Crisis

More than 33%don’t return to serve

ANYWHERE the next year

More than $38 Billionin lost labor

to nonprofits nationally

Retention Crisis

ESC Assessment Tool

• Easy to use• Tests for best practices• Models top-performing

programs• Creates roadmap for

improvement• Provides a baseline measure

Volunteer Management Life Cycle

CAPACITY

PLANNING

ORIENTATION

RECRUITMENT

SUPERVISION

EVALUATION

LIFE CYCLE OF

VOLUNTEER ENGAGEME

NT

Outcomes of Assessment Process

• Expansion of services• Establishment of permanent volunteer

manager position• Development of volunteer manual, and other

critical management resources• Integration of volunteer impact in the

strategic plan and mission