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Older Adults and Computer Usage:
Common Activities and Essential Applications
Melissa Wong, Kristal Chan, Niti Madhugiri, Shengdong Zhao
NUS-HCI Lab, Computer ScienceNational University of Singapore
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Background: Aging Society
Age 65+ in Singapore
2000 : 7%
2030 : 19%
World Singapore
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Computers and older adults• Global aging population changed the
landscape of information technology industry– Existing older adults increasingly expose to IT
• Older adults are now the fastest growing population of computer buyers and Internet users 1, 2
– As we grow up, future older adults will become IT savvy
1. Becker, S. A. (2005). E-Government usability for older adults. Communications of the ACM, 48(2), 102–104.
2. Hart, T., Chaparro, B., & Halcomb, C. (2008). Evaluating websites for older adults: Adherence to senior-friendly guidelines and end-user performance. Behaviour & Information Technology, 27(3), 191–199.
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Motivations• Older adults have different needs and
concerns• Current interfaces which are mostly
designed for younger users and are too complex for older adults 1
• Majority of the functionalities are not needed or used
1. Massimi, M., R.M. Baecker, and M. Wu, Using participatory activities with seniors to critique, build, and evaluate mobile phones. ACM SIGACCESS 2007, ACM: 155-162
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Motivation• Question:
• Not much has been discussed about the use of specific applications for activities that they do 1
1. Goodman, J.,Syme, A., Eisma, R. (2003). Older adults’ use of computers: A survey. HCI Sept 2003, Bath, Uk.
Simple Interface for older adults
???
What essential applications and
functionalities should it support?
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We are interested to find out the essential needs of older adults in computer usage, and how such needs are reflected in the type of computing activities carried out as well as the most common computer applications being used.
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Interview
Participants• 8 computer literate participants (5 male, 3
female, age range 51-73, M: 64.5, SD: 7.89)
Format• Semi-structured interview• Questions covered:
– Experience with learning and using of computers
– Type of computing activities and motivations such activities
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Results
Computer usage
Emails
Online banking
Internet search
Document processing
Connecting with family/friends
Online reservations and ticketing
Entertainment
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Analysis
Information seeking• Internet search• Browsers• News
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Analysis
Information seeking• Internet search• Browsers• News
Communication• Email• Video calls• Social networking
sites
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Analysis
Information seeking• Internet search• Browsers• News
Communication• Email• Video calls• Social networking
sites
Productivity• Microsoft Office• Online transactions• Photo management
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Analysis
Information seeking• Internet search• Browsers• News
Communication• Email• Video calls• Social networking
sites
Productivity• Microsoft Office• Online transactions• Photo management
Entertainment • Video channels• Games
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Take-away & Implications• The essential interface for older adults should
probably only include the above functionalities• Make the interface consistent
– Changes made to interfaces should be handled carefully as older adults may not adapt effectively
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Q & A
For more information• http://hci.comp.nus.edu.sg• http
://www.shengdongzhao.com/shen-publications/