Oman Quality Network in Higher Education
Commitment-Making Improvements Happen
Amal Al AamriHead of Quality Assurance & Student Experience Office
OQNHE
• The Quality Audit took place in November 2010
• The QA Report was published in May 2011
Quality Audit
OQNHE MEC Approach in dealing with Recommendations &
Affirmations
In Consultation with Management Board, QA & SE Office categorized the Affirmations and Recommendations received
Tasks were assigned to the Departments Concerned
Each Department was requested to submit an Action Plan
Regular follow-up for the progress was done by QA & SE Office
OQNHE An Action Taken (Example 1)
Student Satisfaction SurveyModule Evaluation Survey
Alumni SurveyNew Student Survey
Regular Meetings with the Dean
its develop and implement mechanisms to better respond to feedback
from students and staff on the effectiveness of its academic support services
OQNHE
المرحلة
األولىPhase
1
بالموضوع • المعني القسم مخاطبة• Contact the department concerned
المرحلة
الثانيةPhase
2
• ) العميد ) لمكتب رسمية بشكوى التقدم• Submit a (formal) complaint to Dean’s Office
المرحلة
الثالثةPhase
3
النهائي • القرار إلصدار الكلية لعميد الشكوى تحويل• Transfer the complaint to the Dean for final decision
في حالة عدم الرضاIf not
satisfied في حالة
عدم الرضاIf not
satisfied
An Action Taken (Example 2)
its processes for dealing with student complaints and grievances on a more formal
and clearly documented basis for all areas, providing feedback on action taken to
those concerned
OQNHE An Action Taken (Example 3)
GFP Student profiling – To keep track of student progression during the semester for GFP students
Dashboard with 20 indicators, so that the decision makers can get a quick glimpse of important indicators at MEC.
its review its approach to data collection and analysis to inform itsmanagement system and support its strategic and operational objectives
OQNHE An Action Taken (Example 4)
• The college signed MoU with a company called TAQNIYAT where they deal with the third party and provide the college with real projects for the students to implement.
its review its approach to student placements in order to support the student
learning experience in line with intended graduate attributes and the College’s
Mission
Real Time Projects made by Multimedia and Internet Technology specialization for major government and private organizations
OQNHE An Action Taken (Further Step)
Student Exchange Programme
OQNHE Ensuring Improvements
• What improvements were made as a result of QA work?
• Did those improvements achieve the desired result?
If it requires an Internal Action?!!!
Yes
If it requires an External Action ?!!!
Not Really
OQNHE
Thank You ….