ONE INDUSTRY VOICE FOR ALARM MANAGEMENT ISSUES….
Dealer RecommendationsDealer Recommendations
SIAC, Inc.
Need for One-Voice to Represent the Alarm Industry!
Started Operation 2003501(c)(6) Non-ProfitGoverned by the Four North American
Alarm Associations
We manage the alarm issue for the major North American security trade associations.
One voice for the alarm industry…
Contributors:
ADT Security Services GE/InterlogixAlarm Detection Systems - TN General Alarm - IN
Altronix Honeywell/ADEMCO
Bosch Security Systems NAPCO Security Systems
Brinks Home Security Network Multifamily
CANASA NBFAA
CSAA Safeguard Security Systems - AZ
DMP - Digital Monitoring Products SIA
DSC - Digital Security Controls Vector Security - PA
Emergency 24 Wayne Alarm Systems - MA
INDUSTRY THANKS YOU!
SIAC, We work to…
Reduce DispatchesEducate all parties – SolutionsShare InformationPromote/Support effective ordinancesSupport Measures to Help Recover
Costs to Law Enforcement
Staff of Experts…
Experience:65 years in Law Enforcement43 years in Alarm Industry Management
Unique team unequaled in North AmericaAddressed/Assisted 1000’s of agencies
AVAILABLE TO LAW ENFORCEMENT & INDUSTRY AS A FREEFREE RESOURCE!
Cooperative efforts…
Participate with IACP & NSA leaders & others
Conduct Seminars at National, State & Local Meetings
FBI – LEEDA Training
Assist alarm administrators on ordinance preparation
Responsive Team…
Ready - Short notice travel..Associations that need helpCouncil meetings/County Government
Lobby/Testify as requiredCoordinate w/National Alarm CompaniesCoordinate w/Local Alarm DealersCoordinate w/Business Leaders
SIAC Action Items…
Ordinance w/Best Practices – Enforced!ECV (Multiple Call Verification)ANSI CP-01 Equipment RequirementCommunication & Cooperation
Our Concerns…
WHY Reduce Alarm Dispatches? Officer SafetyPolice Resource UsageFinesReal Threat of Non-Response
Non-Response Threat is Real…
Verified Response (non-response)- In effect by policy or Ordinance:Las Vegas 1997 – PresentLane County, OR 4th Quarter 1999West Valley, UT 3rd Quarter 2000Salt Lake City, UT December 2000Henderson, NV 2nd Quarter 2001Arvada, CO 2002 Eugene, OR 2nd Quarter 2003Murray, UT July 2003Thurston County, WA March 2003
FROM 1997-2003 ONLY FROM 1997-2003 ONLY 99 JURISDICTIONS JURISDICTIONS OPTED FOR NON-RESPONSE….OPTED FOR NON-RESPONSE….
Non-Response Threat is Real…
Verified Response (non-response)- In effect by Policy or Ordinance:Summit, CO January 2004Broomfield CO 1st Quarter 2004Yakima, WA 2nd Quarter 2004Westminster, CO 2nd Quarter 2004Nogales, AZ 2nd Quarter 2004South Salt Lake City, UT 3rd Quarter 2004Salem, OR 3rd Quarter 2004Lakewood, CO 3rd Quarter 2004Milwaukee, WI September 2004Burien, WA October 2004Bellingham, WA January 2005
IN 2004 IN 2004 ELEVENELEVEN MORE CITIES JOINED…. MORE CITIES JOINED….
Organized Strategy…
Coordinated* Effort Against Industry Pre-briefings on Strategies Agency refuse attempts to communicate City Councils closed to industry input Industry left with few options…
Educate Consumers Educate Media Educate City Council
*Note: A very small group of agencies, but having some success…
SIAC Recommendations…
Coordinated Communication:Local Chiefs/SheriffsCity council members
Reduce Dispatches – Commit NOW!ECV – Multiple Call Verification Install ANSI CP-01 Control PanelsTrain Customers Properly!
Action Items…
Coordinated Communication - IESAEach Dealer assigned a jurisdiction
Personal visit to alarm unit and ChiefNote concerns or issuesReport back to association Invite to meetings
Get Involved with local governmentMeet city council membersMeet Mayor
Action Items…
Immediate Need for ECV – Enhanced Call Verification (Multiple calls before dispatch)
Reduces Dispatches 30%-50%National Companies & others doing it!Request Local Law Enforcement SupportNSA/IACP Support – in place!Central Station cost savings!
Some Potential Contract Issues…
Action Items…
Require ANSI – CP-01 Equipment Standard in OrdinanceSets Equipment Defaults to minimize FACreates level playing field for companiesMultiple vendors/equipment available
ANSI CP-01CONTROL PANEL STANDARDS
COMBATING ALARM DISPATCHES
ALL ASSOCIATIONSPARTICIPATED
AIREF Alarm Industry Research & Education Foundation
CSAA Central Station Alarm Association
NBFAA National Burglar & Fire Alarm Association
SIA Security Industry Association CANASA Canadian Alarm Security Association
UL COMPLIANT
UL 609 - Local Burglar Alarm UL 611 & 1610- Central Station BA UL 684 - Mercantile & Bank UL 864 - Fire Protective Signals UL 985 & 1023 - Household Fire, BA UL 1635 - Digital BA Communicators UL 1641 - Residential Systems
WHY NEW STANDARDS?
Meeting of Industry Professionals...Need for further reductions...Need for standardization...Based on known solutions...Based on HIGH user error...
MOST Panel Manufacturers Participated!
False Dispatch Elimination
Most User Errors - During Entry/Exit: User Arms - Exits - Re-enters… User Arms - Fails to Exit in time… User Arms - Building still Occupied… User Arms - Exits Through Wrong Door… User Arms - Fails to exit at all...
False Dispatch Elimination
Most User Errors - During Entry/Exit: User enters - forgets code… User enters - fails to disarm within delay time… User enters - unfamiliar with system... User enters - through the wrong door…
non-delayedno keypad - unable to hear prewarn
New Control Panel Standards
Exit Delay:
Default - 60 seconds (Min 45 sec) Progress Annunciation - different sound the last
10 seconds of delay
AUTOMATIC RESTART of exit delay, ONCE!
(upon re-entry)
Recent Closing - signal sent if alarm within 2
minutes of Exit time expiration
New Control Panel Standards
Exit Delay: Fail to exit - arms all zones STAY MODE
Remote annunciation supported by panel
Exit Time DOUBLED if user disables pre-warning. (dealer cannot disable globally)
Exit Error - Immediate local alarm...
New Control Panel Standards
Entry Delay: Default 30 seconds (Minimum 30 sec) Progress Annunciation - different sound last ten
seconds of delay Pre-Warning Silenced - after 1st digit code entry Cancel Message window after abort window - 5
minutes
ALL BURG ZONES… “ABORT WINDOW”
Burglary - default 30 sec* (15-45 range)Fire - default No delayHold-up/Tamper - No delay
*May disable by zone or zone type!
LOCAL ALARM STILL SOUNDS - ONLY COMMUNICATION IS DELAYED
New Control Panel Standards
Wireless/Remote accommodations Inadvertent activation's - Minimized (No “Single Action” buttons… Hold-up, Panic, Fire, Etc)
System Acknowledgement - ExteriorOption to eliminate: (default - on)
Exit Time Delay “Stay Mode” upon failure to exit
New Control Panel Standards
Other New Features: Upon Power Restoral 60 second settling out
period.. NO ALARM SIGNALS TRANSMITTED! Swinger shut-down - default - “1” (MAX-2)
Will reset after 48 hours - with no trips NEW (OPTIONAL)- Swinger Trouble signal sent after 1st
trip
Universal disarming sequence - code only
New Control Panel Standards
Other New Features: Cross Zoning features available 1+ duress Eliminated! *70 Call Waiting - 2nd Call Option… Test in Progress Features Preset Automatic Arming - Audible ! New “Simple” Instruction Card!
New Standards & UL
UL - Testing to the new standards...New UL sticker on panels...
LISTEDDESIGN EVALUATED BY UL IN ACCORDANCE WITH
SIA CP-01 Control Panel Standard - Features for False Alarm Reduction
What else you can do...
In House Employee Training Pro-Active Approach (Set-up Team)
Use new standards on existing panels Call customers within 24 hours of event Service promptly! Target 10 Worst Offenders Monthly
Use Central Station Software to Track!
Be an ACTIVE Member of the Local, State and National Associations
SIAC IS A RESOURCE…
Contact us immediately if an adverse ordinance is being considered
SIAC Resources:Documents/papers for everythingNational Company cooperationMedia assistanceSIAC Staff available – short notice travel!
SIAC Website… siacinc.orgsiacinc.org
Resource CenterModel OrdinanceSIAC Resource CDStandardsTraining PresentationsContact Information
www.siacinc.orgwww.siacinc.org
ONE INDUSTRY VOICE FOR ALARM MANAGEMENT ISSUES….
WWW.SIACINC.ORG
