![Page 1: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/1.jpg)
Uno, Nessuno, Centomila Progetti
Gaetano Mazzanti @mgaewsj Agile42
One, No One & One Hundred Thousand Projects
![Page 2: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/2.jpg)
“fare, fare. fare per fare, senza vedere neppure
quello che fate, perché lo fate”
“doing, doing. doing just for the sake of it,
without even seeing what you are doing,
why you are doing it”
L.Pirandello
![Page 3: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/3.jpg)
one product/project
many projects/initiatives
no project (continuous delivery, support, maintenance, …)
![Page 4: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/4.jpg)
same(wrong?)questions, difficult/wrong/no
answers
?!
![Page 5: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/5.jpg)
how much will it cost ?!
![Page 6: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/6.jpg)
how long will it take ?!
![Page 7: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/7.jpg)
who will work on that ?!
![Page 8: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/8.jpg)
what to do next ?!
![Page 9: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/9.jpg)
what options do we have
?!
![Page 10: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/10.jpg)
what will be the value
?!
![Page 11: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/11.jpg)
what is the cost of delay
?!
![Page 12: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/12.jpg)
why ?!the key question
![Page 13: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/13.jpg)
it all boil down to
economic based decisions
should
$$$
![Page 14: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/14.jpg)
however…
![Page 15: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/15.jpg)
he who yells the loudest…
![Page 16: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/16.jpg)
HIPPO
HIghest Paid Person Opinion
![Page 17: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/17.jpg)
EUROPE DEMANDS IT CUSTOMER
AN IMPORTANT
![Page 18: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/18.jpg)
push
![Page 19: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/19.jpg)
build
measure learn
planning fallacy
100% utilization
myth
![Page 20: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/20.jpg)
the end result is…
![Page 21: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/21.jpg)
multitasking
![Page 22: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/22.jpg)
queues
![Page 23: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/23.jpg)
firefighting
![Page 24: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/24.jpg)
failure & frustration
![Page 25: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/25.jpg)
so?
![Page 26: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/26.jpg)
economic based decisions
a transparent mechanism for balancing
demand and supply with a clear
selection mechanism
$$$
![Page 27: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/27.jpg)
if you can’t see it you can’t it manage
![Page 28: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/28.jpg)
understand the system
do you really know where you are? what’s going on?
![Page 29: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/29.jpg)
make work visible
source Pawel Brodzinski
![Page 30: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/30.jpg)
expose dysfunctions
![Page 31: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/31.jpg)
demand
capacity
balance
![Page 32: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/32.jpg)
limit WIP
![Page 33: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/33.jpg)
WIP limits
source David J Anderson
force conver
sations abou
t
what to…
work on now
postpone
drop
![Page 34: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/34.jpg)
service oriented mindset
service delivery
implies flow
![Page 35: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/35.jpg)
let work flow let work flow
![Page 36: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/36.jpg)
pizza delivery
fast delivery
accuracy and quality
predictability
what matters to customers
![Page 37: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/37.jpg)
metrics that matter
matter to customers
no yes
end-to-end
functional
most are
here!
![Page 38: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/38.jpg)
visualize flow
ideas elaborate do delivered validate
B C
D
F E
A
![Page 39: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/39.jpg)
visualize flow
B
C
D
F E
A
ideas elaborate do delivered validate
![Page 40: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/40.jpg)
measure flow
B
C D F
E
A
ideas elaborate do delivered validate
G
H
I
![Page 41: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/41.jpg)
flow efficiency
flow efficiency = touch time / lead time usually really bad (5%-20%) i.e. lead time = 10 days, touch time = 2 days
B
C D F
E
A
ideas elaborate do delivered validate
G
H
I
Z Z Z Z Z
![Page 42: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/42.jpg)
(flawed)flow
Z Z Z Z Z
Z Z Z Z Z
Z Z Z Z Z
![Page 43: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/43.jpg)
decision making in uncertainty
balance:
risk/return
short term/long term
etc.
![Page 44: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/44.jpg)
decisionsrisk
knowledge
time
decisions… when?
![Page 45: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/45.jpg)
keep your options open
pull
![Page 46: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/46.jpg)
selection vs
prioritization
![Page 47: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/47.jpg)
selection
what to do next
what to finish next
?!
![Page 48: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/48.jpg)
Cost of Delay
A
Delay Cost B
A duration
B duration
A CoD
B CoD
Duration Cost of Delay
CoD / T
A 5 3 0.6 B 2 2 1
If CoDA/ TA ≤ CoDB / TB
do B first
![Page 49: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/49.jpg)
Cost of Delay
A
Delay Cost B
A duration
B duration
A CoD
B CoD
B
A Delay Cost
Duration Cost
of Delay
CoD / T
A 5 3 0.6
B 2 2 1
TA* CoDB = 10 TB* CoDA = 6
![Page 50: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/50.jpg)
![Page 51: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/51.jpg)
“fine, but what’s in it for me?”
![Page 52: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/52.jpg)
what about humans?
we decide collaboratively
we share/show progress
we create a safe to fail environment
required
![Page 53: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/53.jpg)
experiment: measure & learn
build
measure learn
![Page 54: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/54.jpg)
many small steps,
some are discarded
others embraced
![Page 55: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/55.jpg)
from
to?
to…
to?
to?
no known destination
![Page 56: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/56.jpg)
sorry, there are
no best practices!
if humans are involved the domain is complex
![Page 57: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/57.jpg)
more in depth…
![Page 58: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/58.jpg)
demand analysis
where does work come from?
how is value assigned (and verified) to initiatives?
is arrival rate predictable? (usually not)
![Page 59: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/59.jpg)
estimating & forecasting
?!
![Page 60: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/60.jpg)
probabilistic forecasting
reduce estimation effort (guesses) using historical data connect risks impact/likelihood to tracking
check Troy Magennis’ work
![Page 61: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/61.jpg)
control chart
4
6
8
10
12
14
16
average cycletime
UCL
LCL
cycle time
knowledge work has high variability
time!
![Page 62: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/62.jpg)
CFD Cumulative Flow Diagram
“Houston…”
![Page 63: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/63.jpg)
monitoring progress
90% complete
remaining 10% could take forever
is usually meaningless
90% of what?
![Page 64: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/64.jpg)
monitoring progress
time
output
![Page 65: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/65.jpg)
cost of delay & classes of service
cost
time
cost
time
cost
time
![Page 66: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/66.jpg)
classes of service, WIP, expedite lane
D
H
J I
F B
A E C
6
M L K 2
1
1
O
Q
N
P
EXPEDITE LANE
G
ideas elaborate do delivered validate
![Page 67: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/67.jpg)
limiting WIP
by # of initiatives (size matters)
by size
by team capacity
by space available
by conversation
…
![Page 68: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/68.jpg)
limiting WIP
by # of initiatives (size matters)
by size
by team capacity
by space available
by conversation
…
![Page 69: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/69.jpg)
limit WIP by team capacity / space available
![Page 70: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/70.jpg)
staff liquidity
no dependencies on specific people allocate people with fewest options first people with most options coach and help others
![Page 71: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/71.jpg)
enough…
![Page 72: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/72.jpg)
ask yourself the right questions
?!
![Page 73: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/73.jpg)
One No One One Hundred Thousand Projects
![Page 74: One, No One, One Hundred Thousand Projects (Uno, Nessuno, Centomila Progetti)](https://reader034.vdocuments.net/reader034/viewer/2022051323/54b76bee4a795918158b45ee/html5/thumbnails/74.jpg)
inspired by Joakim Sunden