Download - One Source. Countless Solutions.files.ctctcdn.com/e5e5ddc8001/0e7dc312-8551-4e93-93aa-487ca1972d3c.pdfOne Source. Countless Solutions. Corporate & Public Safety + Healthcare + Hospitality

One Source. Countless Solutions.Corporate & Public Safety + Healthcare + Hospitality + IT/Computer + Leadership + Quality

Cont inued f rom prev ious page

610-332-8678 northampton.edu/cbi

IN THIS EDITION

Decades of business and industry experience and a powerful network of resources converge at CBI, enabling our expert teams to design and deliver specialized training and strategic solutions that improve performance, productivity and profits.

Flexible, round-the-clock services include corporate and public safety, healthcare, hospitality and tourism, leadership, IT/computer training, trades and more for organizations across the country.

CBI Workshop RegistrationRegister for CBI Workshops by using our on-line system. Please visit northampton.edu/lifelearn and click on the Center for Business & Industry catalog.

For questions, contact [email protected] or (610) 332-8678.

3 Leadership

15 IT/Computer

23 Machining for the Non-Machinist

24 Quality

27 Corporate & Public Safety

31 Hospitality

36 Healthcare

JANUARY - JUNE 2016 | VOLUME 12

1cbi center for business + industry 1cbi center for business + industry

… to improve performance, increase productivity and meet regulatory standards?

Sometimes you know exactly what you want and can simply call CBI to schedule a class. Other times, however, you need a customized approach.

That’s where I can help.

Start by telling me about your organization and its culture. In turn, I’ll collaborate with our

assessment team to quickly identify your issues and opportunities, determine employee skill levels and ultimately create a specially tailored training program that moves your business forward. From leadership development to energy and process audits, I’ll make the process simple. Call me.

What does your business need? …

Jeffrey Scheck, 610-861-5064 [email protected]

2 610-332-8678 northampton.edu/cbi To register, please see inside front cover.

Cont inued f rom prev ious page

The new and improved Hartzell Technology Hall amplifies and accelerates the advanced technological training that NCC is known for. Featuring expanded welding stations and virtual reality trainer, CNC plasma cutter, new instrumentation lab and overhauled loading dock, Hartzell Hall welcomes you to explore the many ways we can educate your employees at any level. The Center for Business and Industry is the one source for all of your industrial training needs.

The New and Improved Hartzell Technology Hall

Technology Training with an Eye Toward the Future

Call 610-332-8678 Email [email protected] www.northampton.edu/cbi

3cbi center for business + industry

LEADERSHIP ACHIEVING PERSONAL EFFECTIVENESS

Explore how to align goals, prioritize tasks and activities, eliminate unnecessary activities, and manage their professional time efficiently to overcome barriers that get in the way of achieving results.

Mon, May 9, 8 AM - 4:30 PM LDRWK100.(10)Mon, Dec 5, 8 AM - 4:30 PM LDRWK100.(11)

Includes all materials, continental breakfast and lunch

Fee: $235

BASIC MANAGEMENT SKILLSThis introductory program provides an overview of the key functions of a manager or supervisor. Participants will explore transitioning from the worker to manager role, aligning goals and priorities, planning and organizing people and work, building positive relationships, creating a motivational work environment, managing performance, and problem solving.

Tue, Jan 12, 8 AM - 4:30 PM LDRWK101.(16)Tue, May 3, 8 AM - 4:30 PM LDRWK101.(17)Wed, Sep 14, 8 AM - 4:30 PM LDRWK101.(19)


Fee: $235

BETTER BUSINESS WRITINGThis highly interactive one-day program includes preparation, organizing ideas, understanding the needs of the reader, avoiding common grammar and spelling mistakes, and editing. Participants have the opportunity to create and edit their own documents.

Thu, Mar 10, 8 AM - 4:30 PM LDRWK102.(10)Mon, Sep 19, 8 AM - 4:30 PM LDRWK102.(11)


Fee: $235

Workshop is part of a certificate program.


LEADERSHIP Cont inued f rom prev ious page

BUILDING PROFESSIONAL STRENGTHOrganizations strive to present, promote and encourage professional behavior in their business dealings. Unless these concepts are defined and reinforced, employees can be unaware of the expectations desired by their organization. This program seeks to define those concepts and promote professional behavior. It will relate professionalism to all aspects of an employee’s work experiences. Participants will explore the fundamentals of professionalism as it relates to an employee’s thinking, actions, communication and appearance. Participants will gain an understanding of the power of their influence on customers, peers and management.

Tue, Feb 23, 8 AM - 4:30 PM LDRWK123.(7)Thu, Oct 6, 8 AM - 4:30 PM LDRWK123.(8)


Fee: $235

COACHING FOR IMPROVED PERFORMANCECoaching is the most effective way to improve the performance of employees, leading to increased productivity and profitability for the company. This session focuses on the skills and behaviors necessary to support employees with coaching, and provides a structure for both a development plan and coaching conversations.

Tue, Mar 8, 8 AM - 4:30 PM LDRWK103.(14)Tue, Jul 19, 8 AM - 4:30 PM LDRWK103.(15)Wed, Nov 16, 8 AM - 4:30 PM LDRWK103.(16)


Fee: $235

CONFLICT RESOLUTION STRATEGIESWhile it is true that conflict in the workplace is inevitable, this program examines the power for individuals and the organization in successful conflict resolution. Participants will challenge the notion that all conflict is destructive, identify their own preferred style and options, and apply a conflict resolution model.

Mon, Feb 22, 8 AM - 4:30 PM LDRWK104.(13)Mon, Jun 13, 8 AM - 4:30 PM LDRWK104.(14)Fri, Oct 28, 8 AM - 4:30 PM LDRWK104.(16)


Fee: $235


DISCOVERING THE LEADER IN YOUThis one day program utilizes several tools and techniques to enable participants to better understand themselves and how their ability to maximize Emotional Intelligence impacts leadership effectiveness.

Thu, Feb 25, 8 AM - 4:30 PM LDRWK124.(1)

Includes all materials, continental breakfast and lunch. Prerequisite: Practices of Successful Leaders

Fee: $450

EFFECTIVE INTERACTIONSEffective interaction skills are critical to building relationships and engaging employees in work. This program focuses on listening and assertive communication. Participants have an opportunity to self-assess, practice skills and plan for successful interactions in high-stakes conversations.

Mon, Feb 8, 8 AM - 4:30 PM LDRWK105.(13)Mon, Jun 6, 8 AM - 4:30 PM LDRWK105.(14)Fri, Oct 14, 8 AM - 4:30 PM LDRWK105.(16)


Fee: $235

EFFECTIVE INTERVIEWING: MATCHING CANDIDATES WITH THE JOBWhether you only interview occasionally or you interview frequently, choosing the right candidate for a position is high-stakes for you and your organization. This class will focus on identifying capability in individuals through behavior-based questioning, making the match between job requirements and qualifications, and avoiding personal biases in the screening and selection process.

Fri, Mar 25, 8 AM - 12 PM LDRWK106.(10)Fri, Aug 26, 8 AM - 12 PM LDRWK106.(11)

Includes all materials and continental breakfast.

Fee: $125




ENGAGEMENT AS A LEADERSHIP STRATEGYDuring this one day session, leaders will look at communication as both a skill and a tool that can be utilized to influence everything they do. Whether creating direction, challenging the process, or dealing with adversity, a leader’s voice becomes the difference between commitment and compliance.

Thu, Aug 11, 8 AM - 4:30 PM LDRWK126.(1)


Fee: $450

EXCELLENCE IN PUBLIC SPEAKING, PRESENTATION AND FACILITATIONEffective public speaking, presenting & facilitation skills are essential to the development of anyone in the workforce today. Join us and delve into techniques to engage others while maintaining focus; examine the role of the facilitator in presenting and public speaking engagements; explore how to engage diverse personalities and styles within meetings to reduce frustration and produce results. By completing this workshop individuals will have the skills & confidence to speak in front of any group, in any situation.

Wed & Thurs, Apr 6 - 7, 8 AM - 4:30 PM LDRWK122.(12)Mon & Tues, Jul 11 - 12, 8 AM - 4:30 PM LDRWK122.(13)Mon & Tues, Dec 5 - 6, 8 AM - 4:30 PM LDRWK122.(14)


Fee: $480

EXCEPTIONAL CUSTOMER SERVICEEvery contact with a customer is an opportunity for the customer to judge the quality of the product and service your company provides. This program allows participants to define excellence in service for their organization, discover the benefits of exceptional service, and apply strategies from top service providers to produce a high impact experience.

Mon, May 16, 8 AM - 4:30 PM LDRWK107.(10)Mon, Nov 7, 8 AM - 4:30 PM LDRWK107.(11)


Fee: $235


INTRODUCTION TO PROJECT MANAGEMENTThis introductory program explores the basic skills necessary to become an effective project manager. Participants will work within the Project Life Cycle to learn and apply tools that support successful execution. Meeting management and leadership is included in this class.

Wed, Jul 20, 8 AM - 4:30 PM LDRWK109.(9)


Fee: $235

LEADING A TEAM OF FOLLOWERSGain insight into how leaders address their followers. Whether as individuals or as a team, developing talent and facilitating the often challenging dynamics of a team are explored.

Thu, Nov 17, 8 AM - 4:30 PM LDRWK127.(1)


Fee: $450

LEADING CHANGEThis one day program helps leaders embrace change as a key output of their leadership. It prepares leaders for handling the many challenges of executing initiatives that promote change in their worlds.

Thu, May 12, 8 AM - 4:30 PM LDRWK125.(1)


Fee: $450


Programs are held at NCC’s Fowler Family Southside Center unless otherwise indicated. You can also check our website at northampton.edu/lifelearn for the location of the individual program.



MANAGING THE PERFORMANCE OF OTHERSMany people equate performance appraisals with performance management. This class expands performance management to include goal setting, employee performance development, training, cross-training, giving challenging assignments, and regular performance feedback. By concentrating on the entire spectrum of performance management and development issues, you make the annual appraisal a constructive conversation.

Tue, Apr 12, 8 AM - 4:30 PM LDRWK112.(14)Tue, Aug 23, 8 AM - 4:30 PM LDRWK112.(16)Thu, Dec 8, 8 AM - 4:30 PM LDRWK112.(17)


Fee: $235

PRACTICES OF SUCCESSFUL LEADERSThis 3-day program gets at the heart of leadership by combining facilitator-led reviews of leadership research (Kouzes and Posner), with a 360°assessment tool and interactive exercises along with individual and group processes, and video case studies to develop understanding and application of the key practices of high-performing leaders.

Wed - Fri, Mar 30, Apr 1 - 2, 8 AM - 4:30 PM LDRWK113.(11)Wed - Fri, Jun 8-10, 8 AM - 4:30 PM LDRWK113.(12)Wed - Fri, Oct 19-21, 8 AM - 4:30 PM LDRWK113.(13)

Pre-work is required. Includes all materials, continental breakfast and lunch

Fee: $1,400

4 610-332-8678 [email protected]

Tom LeibenspergerSafety & Environmental Site Rep.Behr Paint

My contacts at CBI understand the realities of our work and jump through hoops to make things happen. “ ”


PRESENTING WITH CONFIDENCEMany people say that giving a presentation is high on their list of stressful activities. In this half-day session, you will learn more about your natural strengths and ways to increase your confidence while enhancing your skills to connect clearly and meaningfully with your audience. Learn more about what makes an effective presenter and the importance of body language in communication. We’ll focus on how to plan, organize, and present information. Discover ways to most effectively assess and engage your audience for greatest impact and connection.

Fri, Mar 18, 8 AM - 12:00 PM LDRWK114.(10)Mon, Nov 14, 8 AM - 12:00 PM LDRWK114.(11)

Includes all materials and continental breakfast.

Fee: $125

PROBLEM SOLVING TECHNIQUESFinding the solution to a problem is a process that involves defining the problem, sorting symptoms from causes, generating ideas, making sound decisions, implementing the solution, and monitoring the outcome to assure success. This program provides a critical thinking framework for approaching problems and decisions that foster creativity and innovation and provides application.

Mon, Apr 4, 8 AM - 4:30 PM LDRWK115.(11)Thu, Sep 29, 8 AM - 4:30 PM LDRWK115.(12)


Fee: $235

SITUATIONAL LEADERSHIPIn managing others, you have to be able to analyze an employee’s competencies and commitment to determine how to manage the employee in each particular situation. This one-day program combines use of videotape case studies, instruments, and group discussions to help you identify your own leadership style, and learn how to use it effectively in specific situations.

Tue, Jan 26, 8 AM - 4:30 PM LDRWK116.(14)Wed, May 18, 8 AM - 4:30 PM LDRWK116.(15)Tue, Sep 20, 8 AM - 4:30 PM LDRWK116.(17)


Fee: $235




UNDERSTANDING YOURSELF: A VOYAGE OF SELF-DISCOVERYHow do you present your strengths and use your personality to its greatest benefit for you and your organization? This class uses two instruments to assist participants in identifying and leveraging their personal attributes and strengths both professionally and personally. Gain insight into your unique style and preferences through Gallup’s Strengthsfinder and the Myers-Briggs Temperament sorter.

Mon, Aug 22, 8 AM - 4:30 PM LDRWK119.(9)


Fee: $235

VALUING EMPLOYEE DIFFERENCES AND MANAGING ACROSS GENERATIONSAmerican workers are a diverse people, representing four generations. Strategies for individuals to counter influences that lead to exclusion of others will be addressed. Participants will experience skill building techniques in proven communication approaches that foster understanding and teamwork with all people. This program builds employees’ awareness of the benefits and importance of valuing all people in the work environment.

Thu, Oct 13, 8 AM - 4:30 PM LDRWK120.(10)


Fee: $235

WORKING WITH TEAMSIn order to use the gifts of individuals in the workplace, teams have become the basic working unit in organizations. Team environments require interaction and open communication and the need to function effectively as a member of a work team. This program focuses on roles / responsibilities, actions of successful teams, stages of team development, and strategies for dealing with individual differences in a team environment.

Thu, Apr 21, 8 AM - 4:30 PM LDRWK121.(12)Tue, Nov 8, 8 AM - 4:30 PM LDRWK121.(13)


Fee: $235



MANAGEMENT CERTIFICATE PROGRAMEmployees are often promoted from within the organization without any formalized developmental training that teaches them how to manage work and other people to produce results for the organization. And, it is impractical to send employees off for weeks at a time to acquire the necessary knowledge, skills, and techniques they need to apply them to their new role with the company. For this reason, the Management Certificate program was built to serve all employers who want Supervisors, Managers, and High Potential Employees to be equipped with the skills they need to be successful in a leadership role.

This Certificate Program teaches employees how to:

◆◆ Transition from worker to supervisor/manager of other workers◆◆ Manage work and people◆◆ Plan for achievement of results◆◆ Align individual performance goals with the company’s goals ◆◆ Coach employees’ performance to achieve company goals

and objectives◆◆ Become self-aware in order to effectively communicate with

different personality types◆◆ Learn how to flex your management style to the needs of

your individual team members◆◆ Resolve conflicts in order to focus on results and

promote teamwork

Six (6) required management programs to earn the Management Certificate with 4.8 Continuing Education Units (CEUs).

Required Programs:◆◆ Basic Management Skills◆◆ Effective Interactions◆◆ Coaching for Improved Performance◆◆ Managing the Performance of Others◆◆ Situational Leadership◆◆ Conflict Resolution Strategies

48 Instructional HoursContent is research-based and current best practices are presented. Instructional methods are experiential, individualized, and participatory.

Connect with CBI

Email list: northampton.edu/cbimail

Center for Business & Industry on Facebook:facebook.com/cbincc

Center for Business & Industry’s official LinkedIn Group: http://linkd.in/Zgbfri



LEADERSHIP CERTIFICATE PROGRAMThis certificate program is designed to expand on the Practices of Suc-cessful Leaders program by focusing on a variety of different topics within Leadership. These workshops take place once a quarter after Practices of Successful Leaders is completed. The required workshops are:

◆◆ Practices of Successful Leaders (3 Day Program)◆◆ Discovering the Leader In You◆◆ Leading Change◆◆ Engagement as a Leadership Strategy◆◆ Leading a Team of Followers◆◆ The Practical Challenges of Leadership

56 Instructional HoursFor more information about the certificate program and upcoming workshop dates, please contact [email protected] or 610-332-8678


Ken BuckSVP, Human ResourcesCPG International Inc.

”

CBI helped us create and implement a consistent and ongoing leadership program to meet the strategic objectives of our rapidly growing business. Their teams got to know our culture and core values and assessed our people to evaluate our needs at each of our operations in Pennsylvania, Alabama and Toronto. CBI facilitators offered an endless supply of real-world examples during training and coaching and constantly adjusted their approach to match the audience. They even created a custom, online university so all of our employees could take select courses on demand. CBI is helping us elevate our business to new levels.

“


ADMINISTRATIVE PROFESSIONAL CERTIFICATEExperience the excitement of achieving personal and professional success while earning college-level certification. Expand your knowledge of the skills necessary to provide effective administrative support by exploring the latest best practices in the field. Understand what it takes to be an effective administrative professional and why this is essential to increasing performance, productivity and profitability – individually, as a team and organizationally. Gain practical experience by attending the highly interactive, competency-based workshops highlighted in the Administrative Professional Certificate Program.


◆◆ Acquire the skills necessary to provide effective administrative support◆◆ Receive professional training from qualified instructors with

solid industry experience◆◆ Learn the latest office practices applicable to a wide range

of settings◆◆ Increase productivity and effectiveness◆◆ Improve competitiveness within your organization◆◆ Increase skill sets and professional value

Five (5) required management programs to earn the Administrative Professional Certificate with 4.0 Continuing Education Units (CEUs).

Required Programs:◆◆ Effective Interactions◆◆ Achieving Personal Effectiveness◆◆ Problem Solving Techniques◆◆ Better Business Writing◆◆ Introduction to Project Management

40 Instructional HoursSuccessful completion awards employees the credentials valued by professionals in all industries.





CUSTOMER SERVICE CERTIFICATEExperience the excitement of achieving personal and professional success while earning credentials in the growing field of Exceptional Customer Service. Understand why building a culture of service is essential to increasing performance, productivity and profitability – individually, as a team, and organizationally. Exceed customer expectations, and your own, by attending the highly interactive, competency-based workshops highlighted in the Customer Service Certificate Program.


◆◆ Learn the latest customer service techniques applicable to a wide range of settings◆◆ Receive professional training from qualified instructors

with solid industry experience◆◆ Achieve advanced professional skills◆◆ Increase productivity and effectiveness◆◆ Improve competitiveness within your organization◆◆ Increase skill sets and professional value

Five (5) required management programs to earn the Customer Service Certificate with 4.0 Continuing Education Units (CEUs).

Required Programs:◆◆ Exceptional Customer Service◆◆ Problem Solving Techniques◆◆ Effective Interactions◆◆ Working with Teams◆◆ Conflict Resolution Strategies

40 Instructional HoursThis program is a unique opportunity for professionals seeking to expand their skills and earn credentials in the customer service profession.

Connect with CBI





IT/COMPUTER MICROSOFT ACCESS 2010

BEGINNING SEMINARDesigned for students who wish to learn the basic operations of the Microsoft Access Database program to perform their day-to-day responsibilities, and to understand the advantages that using a relational database program can bring to their business processes. Windows knowledge is required.

Thu, Jan 28, 8:30 AM - 4:30 PM PCMSA121.(14)Thu, Apr 14, 8:30 AM - 4:30 PM PCMSA121.(15)

Continental breakfast, lunch and workbook included.

Fee: $149

MICROSOFT ACCESS 2010 INTERMEDIATE SEMINARDesigned for students who wish to learn how to improve and customize tables, queries, forms and reports, and share Access data with other applications. Prerequisite: Access 2010 Beginning Seminar or equivalent knowledge.

Thu, Feb 11, 8:30 AM - 4:30 PM PCMSA211.(13)Thu, Apr 28, 8:30 AM - 4:30 PM PCMSA211.(14)


Fee: $149

MICROSOFT ACCESS 2013 BEGINNING SEMINARDesigned for students looking to gain skills such as: navigate within the Microsoft Access application environment and create a simple database, organize and manage data stored with Access tables, use queries to join, sort and filter data from different tables, create and format custom reports all while using Microsoft Access 2013. Windows knowledge is

Tue, Feb 16, 8:30 AM - 4:30 PM PCMSA105.(3)Thu, May 19, 8:30 AM - 4:30 PM PCMSA105.(4)


Fee: $149



IT/COMPUTER Cont inued f rom prev ious page

MICROSOFT ACCESS 2013 INTERMEDIATE SEMINARDesigned for students looking to gain skills such as; how to design a relational database, join tables to retrieve data from unrelated tables, organize a database for efficiency and performance, share data among Access and other applications as well as customize reports while using Microsoft Access 2013. Windows knowledge is required

Tue, Mar 8, 8:30 AM - 4:30 PM PCMSA205.(1)Thu, Jun 2, 8:30 AM - 4:30 PM PCMSA205.(2)


Fee: $149

MICROSOFT EXCEL 2010 BEGINNING SEMINARDesigned for students who desire to gain the necessary skills to create, edit, format, and print basic Microsoft Office Excel 2010 worksheets. Windows knowledge is required.

Mon, Jan 25, 8:30 AM - 4:30 PM PCMSE103.(24)Mon, Apr 4, 8:30 AM - 4:30 PM PCMSE103.(25)


Fee: $149

MICROSOFT EXCEL 2010 INTERMEDIATE SEMINARDesigned for those desiring to gain advanced skill sets necessary for calculating data using functions and formulas, sorting and filtering data, using PivotTables and PivotCharts for analyzing data, and customizing workbooks. Prerequisite: Excel 2010 Beginning Seminar or equivalent knowledge.

Mon, Feb 22, 8:30 AM - 4:30 PM PCMSE203.(20)Mon, May 9, 8:30 AM - 4:30 PM PCMSE203.(21)


Fee: $149


MICROSOFT EXCEL 2013 BEGINNING SEMINARDesigned for students looking to gain skills such as; how to perform calculations, how to modify and format a worksheet, print workbook contents, as well as manage larger workbooks using Microsoft Excel 2013. Windows knowledge is required.

Wed, Feb 10, 8:30 AM - 4:30 PM PCMSE105.(5)Wed, May 11, 8:30 AM - 4:30 PM PCMSE105.(6)


Fee: $149

MICROSOFT EXCEL 2013 INTERMEDIATE SEMINARDesigned for students looking to gain skills such as; how to create advanced formulas, how to analyze data with lookup functions, organize worksheet data with tables, utilize charts, PivotTables, slicers and PivotCharts, using Microsoft Excel 2013. Prerequisite: Excel 2013 Beginning Seminar or equivalent knowledge.

Wed, Mar 2, 8:30 AM - 4:30 PM PCMSE205.(3)Wed, Jun 8, 8:30 AM - 4:30 PM PCMSE205.(4)


Fee: $149

MICROSOFT EXCEL 2010 MACROS AND TEMPLATESMacros help you automate tasks that you repeat on a regular basis. Save time, and help employees less familiar with the advanced features of excel by creating macros. In this session we learn how to record macros, and give a brief introduction to Visual Basic for Applications (VBA) to aid in editing the code behind those macros.

Wed, Mar 9, 9 AM - 12 PM PCMSE350.(16)Wed, Jun 15, 9 AM - 12 PM PCMSE350.(17)

Fee: $79




MAKING FORMS AND FUNCTIONS WITH VBAThis course builds on skills learned in the Microsoft Excel 2010 Macros offering. We continue our introduction to coding Visual Basic for Applications (VBA) in your excel workbooks for automation and control. Create user forms to accept input, and then use VBA to connect that information to templates. Understand and create user-defined functions, then use those functions in your workbooks. Prerequisite: Microsoft Excel 2010: Macros and Templates or equivalent knowledge.

Wed, Mar 9, 1 PM - 4 PM PCMSE355.(11)Wed, Jun 15, 1 PM - 4 PM PCMSE355.(12)

Fee: $79

MICROSOFT EXCEL 2010 PIVOTTABLES AND LOOKUPSIntermediate users interested in learning more about PivotTables, PivotCharts and the HLOOKUP and VLOOKUP functions will find this in-depth session on these topics helpful. These are hot topics that finally have their own slot! Windows knowledge is required.

Wed, Feb 24, 9 AM - 12 PM PCMSE250.(16)Mon, May 23, 9 AM - 12 PM PCMSE250.(17)

Fee: $79

MICROSOFT EXCEL: BUSINESS MODELING, FORECASTING AND RESEARCHAnalyze your data and examine opportunities with Excel’s powerful built-in toolpak. Test various scenarios, unravel complex problems with Solver, do trend analysis and perform regression analysis to make forecasts. Completion of Microsoft Excel 2010: Levels 1 & 2 or equivalent knowledge is required.

Wed, Feb 24, 1 PM - 4 PM PCMSE255.(12)Mon, May 23, 1 PM - 4 PM PCMSE255.(13)

Fee: $79


MICROSOFT POWERPOINT 2010 BEGINNING SEMINARDesigned for students who are interested in learning the fundamentals needed to create and modify basic presentations by using Microsoft Office PowerPoint 2010. Windows knowledge is required.

Mon, Mar 14, 8:30 AM - 4:30 PM PCMSP151.(11)


Fee: $149

MICROSOFT POWERPOINT 2010 INTERMEDIATE SEMINARDesigned for professionals who will use Microsoft Office PowerPoint 2010 to prepare presentations and be more productive in their work.

Mon, Apr 11, 8:30 AM - 4:30 PM PCMSP152.(1)


Fee: $149

MICROSOFT WORD 2010 BEGINNING SEMINARDesigned for students who wish to learn the basic operations of Word to perform day-to-day responsibilities. The course provides the fundamental knowledge and techniques needed to advance to more complex Word features.

Thu, Mar 17, 8:30 AM - 4:30 PM PCMSW151.(1)


Fee: $149





MICROSOFT WORD 2010 INTERMEDIATE SEMINARDesigned for students who are able to create and modify standard business documents in Microsoft Word 2010, but need to know how to create or modify complex business documents and use customized Word efficiency tools.

Thu, Apr 21, 8:30 AM - 4:30 PM PCMSW152.(1)


Fee: $149

MICROSOFT WORD 2010 FORMSHave you ever wanted to create an electronic form using Microsoft Word but you weren’t sure how to begin? Join us for this in-depth session that will cover tabs, tables, fields, and form controls. You will have people filling in forms without shifting lines in the near future.

Wed, Mar 23, 9 AM - 12 PM PCMSW250.(12)Tue, Jun 21, 9 AM - 12 PM PCMSW250.(13)

Fee: $79

QUICKBOOKS INTRODUCTION SEMINARLearn the basics of managing your small business finances with this easy-to-use software. Topics include setting up QuickBooks company file, working with customer and vendor transactions, and banking with QuickBooks. Designed with small business owners and accountants in mind.

Wed, May 4, 8:30 AM - 4:30 PM PCBUS100.(23)Wed, Jun 22, 8:30 AM - 4:30 PM PCBUS100.(24)


Fee: $149




QUICKBOOKS INTERMEDIATE SEMINARContinue learning where the Introduction Seminar left off or advance your self-taught skills. We will teach you how to customize forms, create reports and graphs. Other topics include managing inventory, tracking and paying sales tax, doing payroll, estimates, using classes, and time tracking.

Wed, May 18, 8:30 AM - 4:30 PM PCBUS200.(19)Wed, Jun 29, 8:30 AM - 4:30 PM PCBUS200.(20)


Fee: $149

FACEBOOK FOR BUSINESSJoin us to learn how businesses and individuals use Facebook differently. We will discuss Fan pages, how to set them up and drive people to your website using Facebook. We will also discuss advertising options using Facebook. Participants should have personal Facebook accounts and have some familiarity with the tool prior to attending this class.

Fri, Feb 5, 9 AM - 12 PM PCWEB320.(21)Fri, May 13, 9 AM - 12 PM PCWEB320.(22)

Fee: $79

SEARCH ENGINE OPTIMIZATION AND WEB ANALYTICSParticipants will learn how to move their website to the top of a Google search. Topics that will be discussed are how you create keywords and remove roadblocks that keep your page from the top of the search list. Web Analytics, particularly Google Analytics, will be discussed and you will learn how to monitor the success of your website.

Tue, Feb 9, 9 AM - 12 PM PCWEB305.(14)Tue, May 17, 9 AM - 12 PM PCWEB305.(15)

Fee: $79

SOCIAL MEDIA FOR YOUR BUSINESSParticipants will learn how to create, integrate and utilize social media across Facebook, LinkedIn & Twitter in order to promote their business. This is a great class for marketing managers, web designers & small to medium-size business owners.

Tue, Mar 15, 9 AM - 12 PM PCWEB300.(13)Tue, Jun 14, 9 AM - 12 PM PCWEB300.(14)

Fee: $79



OFFICE CERTIFICATE PROGRAMThe Microsoft Office suite is recognized as being one of the most widely used set of software applications for creating documents, data organization and information analysis. Microsoft Office training can help individuals advance their career with a new set of skills that can make them more productive. With the job market increasingly competitive, having competence and confidence using each aspect of Microsoft Office can prove to be invaluable to individuals seeking employment. Benefits of this Certificate Program:

◆◆ Increased competency and productivity in the workplace◆◆ Higher earning potential◆◆ Increased job satisfaction and credibility◆◆ Proficient knowledge of these programs can directly benefit

any organization

Eight (8) Programs, participant must select and complete six (6) programs of their choice to earn the Office Certificate with 4.2 Continuing Education Units (CEUs).

◆◆ Microsoft Access Beginning Seminar◆◆ Microsoft Access Intermediate Seminar◆◆ Microsoft Excel Beginning Seminar◆◆ Microsoft Excel Intermediate Seminar◆◆ Microsoft PowerPoint Beginning Seminar◆◆ Microsoft PowerPoint Intermediate Seminar◆◆ Microsoft Word Beginning Seminar◆◆ Microsoft Word Intermediate Seminar


Sherry HahnHR / Safety Training CoordinatorSamuel Adams

All of our CBI instructors have real industry experience, so our people really respond to their training, even if their class is at 3 a.m. They go out of their way to customize everything, process all of our grant paperwork for reimbursement, and do whatever is necessary to provide our employees the skills they need to succeed. Best of all, they treat you like family. That’s why we keep coming back.

“

”


MACHINING FOR THE NON-MACHINISTCNC METAL MILLINGSet-up and operations using the Tormach CNC Milling Machine, including methods of calculating and adjusting speeds and feeds for automated machine use. Brief introduction to G-Code programming and Cam tool path generation. Safe use of the machine and review of the components of the CNC mill will be covered.

Thu, Feb 11, 8:30 AM - 3:30 PM FABMW301.(3)Thu, Mar 10, 8:30 AM - 3:30 PM FABMW301.(4)Thu, Apr 14, 8:30 AM - 3:30 PM FABMW301.(5)

Fee: $149

STANDARD METAL MILLING Set-up and operations using the Bridgeport Milling Machine. Attendees will learn how to align a mill head, indicate a machine vise, set part orgins, and calculate speeds and feeds. Milling operations using end mills and face mills, hole making operations such as drilling, boring, tapping, and reaming.

Tue, Feb 2, 8:30 AM - 3:30 PM FABMW300.(3)Tue, Mar 1, 8:30 AM - 3:30 PM FABMW300.(4)Tue, Apr 5, 8:30 AM - 3:30 PM FABMW300.(5)

Fee: $149

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QUALITY CONTINUOUS IMPROVEMENT

PROCESS AND TOOLSThe ability to reduce cost, meet customers’ ever-changing expectations and provide security for organizational sustainability and growth requires implementation of a continuous improvement process. Join us to learn more about the classic Plan-Do-Study-Act Process (PDSA) and Six Sigma’s DMAIC (Define, Measure, Analyze, Improve and Control). Participants will also learn several other tools that will help them get a better understanding your customer’s needs, determine metrics to measure current performance and identify root cause.

Thu, Jan 21, 8 AM - 4:30 PM QUAWK100.(13)

Includes all materials, continental breakfast and lunch.

Fee: $189

LEADING IN A QUALITY ENVIRONMENTCommitting to quality requires leaders at all levels to provide clear focus, measure and reward what matters, engage others in improvement, and hold people accountable. Learn how to set clear, measurable expectations and interest others in how they can improve their work processes and results. Consensus tools will be overviewed.

Thu, Feb 18, 8 AM - 4:30 PM QUAWK102.(11)


Fee: $189

LEAN FUNDAMENTALSIn order to compete in the “new” global economy, many companies have had to significantly reduce costs and improve processes. Has your company participated in an organized method that will implement permanent change? Do you know how to eliminate waste and standardize work? This overview will provide the basics of Lean production, Lean systems, standardized work and the JIT principles.

Tue, Mar 15, 8 AM - 4:30 PM QUAWK103.(16)


Fee: $189



QUALITY RISK MANAGEMENTThis course is designed to present an overview of the concept of Risk Management. Participants will learn how an organization’s Quality Management Systems can be used, adapted and refined to define and prioritize risk. Participants will understand what risk management is and what are the methods and tools used to incorporate these concepts to an overall quality program.

Thu, Apr 14, 8 AM - 4:30 PM QUAWK111.(7)


Fee: $189

ROOT CAUSE ANALYSISThis training is designed to familiarize participants with the methods and tools used to determine and resolve problem creating conditions. The fundamental emphasis is on the strategy of process improvement. This strategy is one where participants will recognize and define the problem, organize their knowledge of the problem, figure-out the resources at their disposal, monitor their progress, and evaluate their solution for accuracy.

Tue, Apr 26, 8 AM - 4:30 PM QUAWK107.(15)


Fee: $189

SUPPLY CHAIN MANAGEMENTDo you know really what supply chain management means? What it involves? Why it is important and how products flow? Join us to discuss various strategies and how to align them to your business needs. During the conversation we will also cover better decision making, reducing inventory, improve efficiency, all resulting in lower costs.

Tue, May 10, 8 AM - 4:30 PM QUAWK108.(14)


Fee: $189

TRANSFORMATION OF CULTURE/CHANGE MANAGEMENTChange is often difficult, but understanding the cultural forces favoring and resisting change can help overcome resistance and accomplish change. Join us to evaluate models for change management, as well as tools to support the creation of a change plan.

Tue, May 17, 8 AM - 4:30 PM QUAWK109.(9)


Fee: $189


QUALITY Cont inued f rom prev ious page

CONTINUOUS PROCESS IMPROVEMENT CERTIFICATE PROGRAM

“When people and organizations focus primarily on quality, quality tends to increase and costs fall over time. However, when people and organizations focus primarily on costs, costs tend to rise and quality declines over time.” – W. Edwards Deming

Quality is a never ending quest and Continuous Process Improvement (CPI) is a never ending effort to discover and eliminate the main causes of problems. It accomplishes this by using small-steps improvements, rather than implementing one huge improvement. When we engage in process improvement, we seek to learn what causes things to happen.

Northampton Community College’s Center for Business & Industry is offering a Continuous Process Improvement Certificate Program. The program is designed to give your employees the knowledge and skills to implement a CPI program at your organization. CBI’s program consists of 6 Core Competencies/Required Courses. Other Continuous Process Improvement related courses are available. Course substitutions may be allowed on a case by case basis.


◆◆ Reduce variation ◆◆ Remove activities that have no value to the organization◆◆ Improve customer satisfaction

Six (6) required programs to earn the Continuous Process Improvement Certificate with 4.8 Continuing Education Units (CEUs).

Required Programs:◆◆ Understanding the Basics of Quality Management Systems◆◆ Quality Risk Management◆◆ Continuous Improvement Process & Tools◆◆ Leading in a Quality Environment◆◆ Root Cause Analysis◆◆ Working with Teams

48 Instructional HoursContent is research-based and current best practices are presented. Instructional methods are experiential, individualized, and participatory.


CORPORATE & PUBLIC SAFETYACT 235 INFORMATION SESSION SEMINARTraining of watch guards, security guards, protective patrolmen, private detectives and investigators, who in their course of employment, are required to carry lethal weapons.

Mon, Jan 11, 10 AM - 12 PM SECUR104.(55)Mon, Jan 11, 6 PM - 8 PM SECUR104.(56)Mon, Feb 1, 10 AM - 12 PM SECUR104.(57)Mon, Feb 1, 6 PM - 8 PM SECUR104.(58)Mon, Mar 7, 10 AM – 12 PM SECUR104.(59)Mon, Mar 7, 6 PM - 8 PM SECUR104.(60)Mon, Apr 4, 10 AM - 12 PM SECUR104.(61)Mon, Apr 4, 6 PM - 8 PM SECUR104.(62)Mon, May 9, 10 AM - 12 PM SECUR104.(63)Mon, May 9, 6 PM - 8 PM SECUR104.(64)Mon, Jun 6, 10 AM - 12 PM SECUR104.(65)Mon, Jun 6, 6 PM - 8 PM SECUR104.(66)

All students must attend one of our information sessions before they are able to register for Act 235 classes.

Fee: $0

INDUSTRIAL AIR METERS AND MONITORING AWARENESSBasic principles of environmental and worker safety air monitoring, types of air monitoring, and instrumentation. Action levels for decision-making will be discussed. Identification and quantification of chemical concerns will be reviewed. The participant will receive basic training to operate and calibrate atmospheric monitoring instruments. The theory of individual instrument usage will be introduced.

Thu, Mar 10, 8:30 AM - 12:30 PM HAZ120.(3)Thu, Mar 24, 8:30 AM - 12:30 PM

Fee: $125



CORPORATE & PUBLIC SAFETY Cont inued f rom prev ious page

INTRODUCTION TO OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (BASIC)Orientation to the Federal Department of Labor’s Occupational Safety and Health Administration. General industry worker’s broad awareness for recognizing and preventing hazards on a general industry site. The training covers a variety of safety and health hazards which workers may encounter at a general industry workplace.

Tue, Feb 2, 8:30 AM - 10:30 AM SAF145.(10)

Fee: $50

OSHA 10-HOUR CONSTRUCTION OUTREACH TRAINING PROGRAMProvides entry level construction workers with a broad awareness for recognizing and preventing hazards on a construction worksite. The training covers a variety of safety and health hazards which a worker may encounter at a construction worksite. Emphasis is placed on OSHA’s Focused Four Hazards. Participants will receive a 10-Hour Construction Outreach Program completion card for completing this program.

Tue, Jan 26, 8 AM - 2:30 PM SAF125.(18)Wed, Jan 27, 8 AM - 2:30 PM

Fee: $150

OSHA 10-HOUR GENERAL INDUSTRY OUTREACH PROGRAMOrientation to occupational safety and health. This 10-hour program will provide entry-level industry workers a broad awareness on recognizing and preventing hazards and safety issues on a general industry site. Participants will receive an OSHA-10 completion card for completing this program.

Mon, Mar 7, 8 AM - 2:30 PM SAF118.(20)Tue, Mar 8, 8 AM - 2:30 PM

Fee: $150



OSHA 30-HOUR GENERAL INDUSTRY OUTREACH TRAINING PROGRAMProvides people with some safety responsibility broad awareness for recognizing and preventing hazards on a general industry site. Emphasizes the importance of training on hazards specific to their job. The training covers a variety of safety and health hazards which a worker may encounter at a general industry site with an emphasis on hazard identification, avoidance, control and prevention, not OSHA standards. Upon completion of this course students will receive an OSHA-30 completion card.

Mon-Tue, Mar 7-8, 8:30 AM - 2 PM SAF119.(11)Wed- Thu, Mar 9-10, 8 AM - 5 PMFri, Mar 11, 8 AM - 4 PM

Fee: $450

OSHA TRAINING REQUIREMENTSOccupational Safety and Health Administration (OSHA) standards that require employers to train employees in the safety and health aspects related to their respective job assignments. Discussion of job assignment limitations related to employees who are “certified,” “competent”, or “qualified.” Emphasis on training as an essential component of every employer’s safety and health efforts to provide a safe and healthy workplace.

Thu, Apr 14, 8:30 AM - 10:30 AM SAF178.(5)

Fee: $39

SAFETY PACK (BUNDLE THREE 2 HOUR CLASSES)Interested in making your business safer? Are you looking for information to achieve your goal but can’t be away from the office for more than a day? Join us for our program that provides workplace safety information while making OSHA compliance easier. Our Safety Pack format will present three timely safety topics, in two hour blocks, in one training day. All materials (including applicable OSHA manuals) will be provided. Lunch will be on your own.

Thu, Jun 9, 8 AM - 3:30 PM SAF182.(1)

Fee: $100


CORPORATE & PUBLIC SAFETY Cont inued f rom prev ious page

ECONOMICS OF SAFETY CERTIFICATE

The motivation to implement required safety and health practices sometimes diminishes within the context of production schedules. When production is viewed as the priority above safety standards, the illusion of cost savings can quickly be replaced by the sobering realities associated with a workplace incident that causes a death or severe injury. The impact to the bottom line can be devastating. Information and awareness is a proactive way to avoid workplace tragedies while protecting the profitability of the organization.

Five (5) required programs to earn the Economics of Safety Certificate with 1.0 Continuing Education Units (CEUs).

Required Programs:◆◆ Assessing the Cost of Workplace Accidents◆◆ Assessing Hazards and Safety Risks◆◆ Advocating for Safe Work Practices◆◆ Industry Specific Safety Basics◆◆ Leading the Safety Campaign

SUCCESSFUL SAFETY COMMITTEE CERTIFICATEThe intention of a safety committee is to identify and remediate organizational safety concerns while promoting and implementing best safety practices. The challenge for any organization is to stay on task while maintaining positive safety focused attitudes. Demonstrating commitment from all involved can only be achieved through activity that engages and informs all employees within the workplace. It is this engagement that fosters the desired safety culture within the organization.

Five (5) required programs to earn the Successful Safety Committee Certificate with 1.0 Continuing Education Units (CEUs).

Required Programs:◆◆ Fire & Life Safety Preparedness Basics◆◆ Selecting Safety Meeting Topics◆◆ Engaging the Workforce in Safety Practices◆◆ Planning Safety Committee Work Assignments◆◆ Documentation & Reporting on Safety

Certificate programs are available upon request. Please call (610) 332-6596 or email [email protected] for more information.


HOSPITALITYBARTENDING IDo you want to learn what it takes to impress guests and make money behind the bar? Making good cocktails and service with flair are two important things for a successful bartender. This 21 hour course will teach you the basics of bartending and mixology, everything you need to know from setting up the bar, making and serving cocktails, and dealing with difficult customers. At the end of the course, you will have the knowledge and confidence to work in this exciting area of the hospitality industry. Students will also have the opportunity to complete the PLCB RAMP Alcohol Server/Seller training during this course.

Tue & Thu, Mar 22-Apr 12, 6 PM - 9 PM FDBWK138.(1)

Fee: $265

BARTENDING IIBartending II will provide you with more hands-on experience behind the bar. Participants will become familiar with more complex service and learn a variety of mixing techniques such as layering and flaming cocktails. The focus of this course will be on mastering current skills and exploring new recipes and techniques. Prerequisite: Bartending I or previous bartending experience.

Tue & Thu, Apr 26-May 17, 6 PM - 9 PM FDBWK139.(1)

Fee: $265

CERTIFICATION IN THE HOTEL INDUSTRY ANALYTICS (CHIA)The CHIA certification program demonstrates how to analyze various types of hotel industry data and make strategic inferences based upon that analysis. This course will provide a comprehensive understanding of hotel analytics and is geared to hotel owners, general managers, directors of sales, and revenue managers. Jointly offered by the American Hotel & Lodging Educational Institute (AHLEI) and STR it provides recognition of thorough knowledge of the foundational metrics, definitions, formulas, and methodologies used by the hotel industry.

Mon, Feb 22-March 14, 4 PM - 7:30 PM HSPWK111.(1)

Fee: $599


HOSPITALITY Cont inued f rom prev ious page

DESTINATION LEHIGH VALLEYDestination Lehigh Valley provides training and motivation for travel and tourism professionals and local business owners who meet visitors and the general public. Developed through a partnership with the Lehigh Valley Convention & Visitors Bureau, this series of training sessions explores the positive impact of regionalism as it relates to tourism and business development, as well as teaches best practices for providing outstanding customer service. This class was designed for Guest Services Agents, Tour Guides, Receptionists and Customer Service personnel.

Wed, April 27, 9 AM - 12 PM HSPWK100.(10)May 4, 8:30 AM - 1 PM May 11, 9 AM - 12 PM

Fee: $35

FOOD SERVICE SANITATIONThe NRA ServSafe Manager Certificate is a combination home-study and review in-class, giving the students the opportunity to take the ServSafe certificate exam which is computer based. Required reading ISBN 978-1-582803098 - book must be picked up 2 weeks prior to class at the Fowler Center Room 640J, Mon-Fri between 9 AM-1:30PM.

Mon, Feb 15, 8 AM - 5 PM FDBWK100.(26)Mon, Mar 28, 8 AM - 5 PM FDBWK100.(27)Mon, Jun 13, 8 PM - 5 PM FDBWK100.(28)

Fee: $205

FOOD SERVICE SANITATION (SPANISH)The Serving of Safe Food Certificate Course compiled by the Educational Foundation of the National Restaurant Association is one of the most complete food safety training courses available in the food service industry. This course offers students the opportunity to complete an in-class review of material and take the ServSafe® certificate exam during the last hour of class. Prerequisite: Read textbook material before class. This course is taught in Spanish.

Mon, Mar 28, 5 PM - 7 PM FDBWK102.(12)

Fee: $205


FOOD SERVICE SANITATION EXAMINATION RETESTDesigned for individuals who just want to test or retest to obtain the ServSafe Food Protection Manager Certification. Online test voucher provided in class. Photo identification is required to take the exam.

Mon, Feb 15, 3 PM - 5 PM FDBWK101.(36)Mon, Mar 28, 3 PM - 5 PM FDBWK101.(37)Mon, Apr 4, 7 PM - 9 PM FDBWK101.(38)Mon, Jun 13, 3 PM - 5 PM FDBWK101.(39)

Fee: $60

PRINCIPLES OF MEETING AND EVENT MANAGEMENTThis class will get you acquainted with the basics of event planning from selecting a location to working onsite the day of the event to post event evaluation. Some of the topics that will be covered in the session include site selection, proposals and contracts, working with vendors, registration, room set-ups and event design, audiovisual, and onsite management.

Sat, Mar 19, 6 PM - 9 PM MEPNC100.(9)

Fee: $99

SERVSAFE FOOD HANDLER TRAININGThe Safe Food Handler Certificate Course compiled by the Educational Foundation of the National Restaurant Association is recommended for employees in the food industry seeking Food Handler training or for any food facility seeking a compliant solution for employees who perform any duties that involve the preparation, storage or service of food. Course guide provided in class.

Mon, Feb 8, 7 PM - 9 PM FDBWK104.(9)

Fee: $29




HOSPITALITY Cont inued f rom prev ious page

SOCIAL TECHNOLOGY TOOLS FOR EVENTSThis course teaches how to use social media, programs and smart phones to organize data, promote and manage events, and how to communicate with other professionals in the industry. Basic tools presented will help one become well versed in the technology used by the event planning industry.

Wed, Apr 13, 6 PM - 9 PM MEPNC120.(7)

Fee: $55

WAYS TO STAFF YOUR EVENTThis course provides the knowledge to manage employees and volunteers during festivals and events. Participants will learn the legal, budgetary and management differences between paid staff and volunteers and the pros and cons of both.

Wed, May 25, 6 PM - 9 PM MEPNC118.(5)

Fee: $55

FUNDAMENTALS OF BEER CERTIFICATEWhether serving at a restaurant or making a pairing recommendation, your ability to talk intelligently about beer can translate into increased profits and tips. The options are endless…and, for many, often overwhelming.

That’s why we’ve created an a la carte menu of classes that will help you navigate the world of beer above the basics. Delve into the history of the brewing process at a local brewery, bolster your pouring prowess and service etiquette, and to learn how to artfully pair to complement any cuisine. Your impressive knowledge will add flavor and flair to every meal…and yield sales results you can savor.

Participants must be over the age of 21.

For more information, please call 610-332-6580 or visit www.northampton.edu/hospitality.



CERTIFICATION IN THE HOTEL INDUSTRY ANALYTICS (CHIA)The CHIA certification program demonstrates how to analyze various types of hotel industry data and make strategic inferences based upon that analysis. This course will provide a comprehensive understanding of hotel analytics and is geared to hotel owners, general managers, directors of sales, and revenue managers. Jointly offered by the American Hotel & Lodging Educational Institute (AHLEI) and STR it provides recognition of thorough knowledge of the foundational metrics, definitions, formulas, and methodologies used by the hotel industry.

This Certificate Program teaches employees how to:◆◆ Rules and guidelines for choosing and changing comp sets.◆◆ Measuring a hotel’s performance against the comp set.◆◆ Understand supply and demand changes in the market.◆◆ Analyze hotel performance by scale, market and tract.◆◆ Understand how to maximize the data housed in a

STAR report.

Four (4) required modules to earn the CHIA Certification. ◆◆ Hotel Industry Analytical Foundations◆◆ Hotel Math Fundamentals, the metrics used by the

Hotel Industry◆◆ Property Level Benchmarking with the STAR Reports◆◆ Hotel Industry Performance Reports & TEST.

14 Instructional HoursContent is research-based and current best practices are presented.

This program is a unique opportunity for professionals seeing to expand their knowledge and earn credentials in the hotel industry. Successful completion awards the employee those credentials valued by professionals in the hotel Industry.

For more information, please call 610.332.6580 or visit www.northampton.edu/hospitality

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HEALTHCAREAHA HEARTSAVER CPR AEDTeaches adult CPR and AED use, as well as how to relieve choking on an adult. This course teaches skills with AHA’s research-proven Practice-While-Watching (PWW) technique, which allows instructors to observe the students, provide feedback and guide the students’ learning of skills.

Thu, Feb 11, 8 AM - 12 PM CPRFA200.(90)

Fee: $80

AHA HEARTSAVER FIRST AIDTeaches students critical skills to respond to and manage an emergency in the first few minutes until emergency medical services (EMS) arrives. Students learn skills such as how to treat bleeding, sprains, broken bones, shock and other first aid emergencies.

Thu, Feb 11, 1 PM - 5 PM CPRFA201.(37)

Fee: $80


Cynthia A. Cappel MSN, RN, NE-BCDirector, Clinical Staff Development – Division of EducationLehigh Valley Health Network

During a spike in hiring several years ago, we contracted Northampton’s CBI to collaborate with us on a complete redesign of our curriculum and deliver training to our technical partners. Together we quickly created a quality program that integrates Lehigh Valley Health Network’s specific protocols, policies and equipment, and accommodates our fluctuating number of participants. They’ve successfully trained nearly 550 of our professionals at a substantial savings to our organization. They’re an excellent partner.

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Leadership Lehigh Valley is now part of CBI Leadership and Executive Development. The Mission of this 30 year old community asset is to develop effective community leaders by providing a forum for the exploration of the concepts and skills of leadership and how that leadership can grow and sustain a healthy community in the Lehigh Valley. We look forward to using the skills and talent of our newly expanded Leadership Team to develop leaders for business, industry, education and now the non-non-profit community.

Specific Objectives • To enhance the understanding of the best practices of effective leaders in order to benefit the

organizations they touch;

• To equip emerging leaders with a broader and deeper understanding of the problems, opportunities and resources existing within the communities comprising the Lehigh Valley so that they may more effectively assume responsibility for civic affairs in addition to their work responsibilities; and

• To give participants the impetus to find a field of community involvement in which to serve after they have completed the Leadership Lehigh Valley program.

Our ConstituentsWe embrace the need to serve all, without exception, who desire to lead and are committed to the Mission and Objectives of Leadership Lehigh Valley.

Our CommitmentTo enable the Lehigh Valley to be a model of how the development of emerging leaders for their business can also be applied to help transform a community to be healthy and continuously moving forward

Your CommitmentA total of 92 hours of programing from September until June directed at discovering the leader within yourself in order to both serve your employer and serve the community.

Putting Your Leadership To Work

Registrations are accepted beginning in March through September for the following program year. Capacity is limited. Cost is $2,400. For questions about LLV, contact [email protected] or call (610) 861-5431. For further information or to register, please visit northampton.edu/llv.

Northampton Community CollegeCenter for Business + IndustryFowler Family Southside Center511 East Third StreetBethlehem, PA 18015

JANUARY - JUNE 2016 | VOLUME 12

www.northampton.edu/cbi 610-332-8678 [email protected]

“ The Management Development Program* offered through Lehigh

Valley Association of Independent Colleges (LVAIC) helped me

ease into a new environment at Moravian College. The program

was very thorough in its basic management material. But what

I found the most useful was the detail to situational leadership.

In this four-month/four-course certificate program, I was able to not

only meet people in my career field, but was given the opportunity

to learn from them as well.”

— Hope Douglas , Research Assistant, Moravian College

The Management Development Program was developed for LVAIC by the NCC Center for Business & Industry.*

Non-Profit Org.U.S. Postage

PAIDPermit #556

Lehigh Valley, PA

Download - One Source. Countless Solutions.files.ctctcdn.com/e5e5ddc8001/0e7dc312-8551-4e93-93aa-487ca1972d3c.pdfOne Source. Countless Solutions. Corporate & Public Safety + Healthcare + Hospitality

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