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Dominic Campbell October 2011
OPEN Government is…
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this is not a story about technology !(well, not only)
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shift from thinking about!
Public Institutions !
to focusing on creating!Public Value
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transparence est…
open engagement
open data
open customer service
open collaboration
open democracy
open social innovation
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Critical Underpinnings
New Public Management
Communicative Governance
Philosophical Tradition Rationalist, Hegel, Marx,
Positivist, Historicist Empiricist, Hume,
Burke, Popper
Problem Solving Technical Adaptive
Critical Philosophy (Habermas)
System + Strategic Action Lifeworld + Communicative Action
Urban Design Engineered Shared Space
Information Technology Proprietary
Open Source
View of Market Market Rationality
Chicago School Animal Spirits and Embedded
Markets
Communicative Style Broadcast Interactive Web 2.0
Central Government Approach
Expedient Ethical
Approach to Transparency Contextualised Data Raw Data
Credit: Leo Boland & Emer Coleman, Greater London Authority
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a new kind of change Making organistional change happen – and stick The world is not short of change theory But do we have theory fit for public services 2.0 purpose? How to open up government to the positive effects of the networked world while mitigating the risks? Managed transition or disruptive innovation?
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Sharing
Honest
Open Relaxed
Transparent Collaborative
Personalised
Engaging Authentic Fun
itʼs about aspiring to something new: new behaviours, new ways of thinking
Human
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fix the systemeGov 2.0
More efficient and effective government ʻas isʼ
create a new oneWeGov
People powered public services redefining the role of government
the big debate
or
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Open Democracy
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Leadership 2.0 Trust over control Yes is the new no End techno ignorance Permission to experiment Public value over public bodies
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creating new spaces for digital democracy
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reconnecting with constituents
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Open Collaboration Role modeling change from the inside out
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a safe space to practice
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The safeguarding app http://patchworkhq.com
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Initial concept
A light-weight web app that draws existing data from each agencyʼs system, as well as the child and family, and presents it in a useful way.
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Principles
⠶ Networked approach, centred on the client
⠶ More ʻhumanʼ technology
⠶ Information-rich, visually light interface to show ʻthicknessʼ of the file allowing safeguarding professional to focus efforts
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Human networks matter
Mother Detective!Sergeant
GP
Social Worker
Youth Worker
Teacher
Child Other
Agency
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The application
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Open Customer Service
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Disintermediation of Customer Services
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*everyone* a customer service rep
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from the vertical model
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to the (new) horizontal model
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Proactive customer service
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Open Data
"It's about cutting waste; it's about driving improvement and accountability in public services; and it's about boosting the economy by enabling entrepreneurs to use public data to create new applications. "Above all, it is about a shift of power from the state and a fundamental trust in the ability of people to work together to transform our society.”
Francis Maude, UK Cabinet Office Minister
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the race to open up government
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government as a platform
http://slidesha.re/auRtLI
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making government easy to access and easy understand
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-Martin Luther King Jr.
Developer Evangelist, 1959
CODE THE NEXT CHAPTER OF AMERICAN HISTORYCODEFORAMERICA.ORG/FELLOWS
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measuring impact and improving access to information data > dashboards new performance management empower choice of public service provision tooling up citizens to hold government to account directly
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power of public information
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“Open data is not a magic recipe for righting wrongs. What will move things on is the stories that communities tell about their situations and their possible futures”!
@danmcquillan
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Open Communications and Engagement
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reach out, communicate and engage
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improve government’s ability to listen, learn and (re)act appropriately
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engage right | engage, right?
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know your (online) communities
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- it’s big news
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“question the distribution of power at a basic level” @DanMcQuillan
Open Social Innovation
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collective action for civic outcomes “The web has dramatically reduced the cost of collective action” – Clay Shirky
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stimulating public services 2.0
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Share Ideas
Set Challenges
Connect and Organise
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the big 3 for government leaders !
1. lay the foundations:" digital inclusion, open data, IT infrastructure, technology, new rules for procurement!
2. foster culture change:" inside and outside of government, ‘be the web’, leadership, role modelling !
3. catalyse and nurture innovation: ! competitions, changing models of procurement, support social innovators, welcome the outside in
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@DominicCampbell http://wearefuturegov.com FutureGov