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Introduction.
Gamesa Services contracts:
Scope of Gamesa Servicescontracts.
Elements which add value.
Excellence in O&M:
Operations and Supervision.
Gamesa WindNet.
Predictive Maintenance.
Preventive Maintenance.
Corrective Maintenance.
Personalized O&M Services:
Contract extension.
Reconditioning of large componentsblock.
Replacement parts.
Availability.
Customer Web Portal.
Gamesa Faculty.
Conclusion.
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With over 15 years experience, Gamesa is a global leader in the
design, manufacture, installation and maintenance of wind turbines,
with over 21.500 MW installed in twenty-nine countries across
four continents.
Operations &Maintenance (O&M) is one of the key activities upon
which Gamesa bases its development, and by 2013 the total power
under operations and maintenance contracts is expected to have
doubled through, thanks to an expansion of this activity in over
30 countries.
With a team of over 2,300 highly qualified professionals, committed
to health and safety, excellence, and customer satisfaction,
Gamesa currently manages 15,000 MW. Since 2006, Global Energy
Services, formerly part of the Gamesa group, has been contributing
to the enhancement of Gamesas maintenance services worldwide.
Gamesa itself relies on the technical qualifications and extensive
experience of employees to provide the high level technological
solutions demanded by customers.
Backed by 15 years of experience in wind turbine O&M and
optimization, Gamesa continues to be committed to adding value,
offering integral solutions for the O&M of other manufacturers
wind turbines, and personalized financing options to meet the
needs of each customer.
Gamesa focuses intensively on programs for maximizing energy
production, improving availability and reducing O&M related costs,
with the goal of decreasing energy costs by up to 20% for 2013
and by 30% for 2015.
GAMESA SERVICES contracts
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Gam
esaServicesContracts
GAMESA SERVICES contracts
Over 80% of the MW sold by Gamesa have an
associated, long-term O&M contract with the
company, proof of customers' satisfaction with
this service.
BASIC FULL PREMIUM
Duration
Operation and monitoring 24x7
Maintenance
Predictive maintenance
Preventive maintenance
Corrective maintenance
Electrical infraestructure
Replacement parts
Consumables
Web Portal Access &Reports
Availability warranties
Insurance policies
Civil Liability Insurance
Machine Breakdown
Lost profits
Training
Up to 15 years
Included External causesexcluded
Option Fixedprice
Not included
SCOPE of Gamesa Services contracts
BASICA contract tailored to those customers
with a broad and in-depth knowledge
of wind turbines, who wish to manage
their own assets and assume part of
the risk. Gamesa proposes a basic
range o f serv i ce opt i on s ,supplemented by optional services
customers choose when they need,
thus leaving in customers hands
decision-making on issues related
with internal O&M management.
FULLA standard, low-risk O&M contract,
chosen by over 75% of Gamesa's
customers. This contract, proposed
for all wind turbines manufactured
by Gamesa, maximizes both the
operational performance and theuseful life of machines. It includes
operation and monitoring services as
well as the reconditioning of large
components. Gamesa offers this
contract in all countries in which it
operates.
PREMIUMComplete services and maintenance
package. Customers often sign this
type of agreement for longer than
the average contract duration,
demonstrating their trust in Gamesa's
technology and know-how. Likewise,Gamesa provides complete protection
against unexpected events, assuming
all the risk, allowing for an accurate
business plan and providing stability
for the cash flow.
Gamesa offers elements which ADD VALUE, making its offer the most complete and
attractive option for the customer
All Gamesa Services O&M contracts include safety elements, such as lifelines, elevators, hoists, etc., certifications and
maintenance.
All services available on the different Gamesa Services O&M contracts may be contracted separately.
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Excellence in O&M
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Gamesa SMP is the CMS developed by Gamesa and
installed in all of Gamesa wind turbines since 2004.
Diagnostics experts detect any possible wear or defect
in any of the wind turbine's main components at a
very early stage, thus reducing corrective maintenance
costs (logistics, auxiliary systems, labor and repair
costs) and extending wind turbine life. Gamesa SMP
including the on-site device, control center and
software, is certified by Germanischer Lloyd.
In addition, using WebMEGA, with its own advanced
weather forecast tool, Gamesa is able to maximize
wind turbine performance by intervening only when
it is really necessary and by scheduling the completion
of any work exclusively during low-wind periods.
PREDICTIVEMaintenance
WebMEGA
Gamesa's WebMEGA tool uses standard prediction models (GFS, ECMWF, PROMES), processed by its patented statistical
model, to generate wind and production prediction data of the highest quality. The ability to integrate real wind
speed and production data into WebMEGA provides the feedback necessary to constantly improve the predictions
generated for that specific wind farm.
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Annual maintenance scheduled during low-wind
periods.
With the engineering know-how of its employees,
Gamesa has defined a complete maintenance program
in order to guarantee an extended performance of its
wind turbines.
By applying practices recommended for the
aeronautical and automotive sectors to the wind
energy sector, and making use of the 15 years of
experience in O&M, Gamesa has managed to reduce
maintenance times by 75%, over the last four years.
This reduction combined with the use of the WebMEGA
weather forecast tool to schedule preventive
maintenance during low-wind periods, allows you to
maximize production.
PREVENTIVEMaintenance
WebMEGA provides a continuously updated forecast that:
Improves wind farm management, optimizing
maintenance tasks.
Increases profits from energy sales by reducing errors
due to production-related deviation.
Complies with the most demanding grid codes, sending
forecasts seven days in advance, to any system operator.
Improve financial security through better risk control.
Maximizes customer efficiency through a web-based
platform:
Multi-lingual.
Programmable, automated file download.
Real-time comparison between the forecast and
real data.
WebMEGA is compatible with all wind turbines in the wind energy sector.
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CORRECTIVEMaintenance (unscheduled)
Average response time of 72 hours for major corrective maintenance.
Gamesa O&M excellence is the result of a decentralized, local service network, comprising more than 900 highly qualified
professionals. Gamesa assigns a technician exclusively to each customer, giving immediate availability during normal
working hours and a maximum response time of 4 hours during weekends, holidays and outside working hours.
Gamesa Services has a team of over 285 engineers with extensive experience, available 24 hours per day, who provide
support to local teams in offering innovative solutions:
Gamesa Parts Navigator Reparator
Gamesa guarantees the highest long-term profitability, with over 98.5%
average availability on its entire fleet, covering all platforms and
including 15 year old wind farms.
285 experts, distributed among 5 ExcellenceCenters, available 24 hours per day
39 Regional Operation Centersin 25 different countries
387 local and regionallogistics centers
On-line catalog of replacement parts, available for on-
site technicians, which:
Allows the easy identification of wind turbine parts
with 2D and 3D and/or product structure images.
Provides detailed information on each component
(code, description, quantity, images).
O&M documentation, user manuals and recommended
practices specific to each model of wind turbine, in
accordance with the S1000D (TPSMG) standard. Presented
in electronic format via browser for more convenient
use, these provide both the owner (Operations andServices Manual) and technical services (Maintenance
Manual) with specific content.
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PersonalizedO&M Services
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PersonalizedO&MServices
Personalized
O&M Services
With the goal of meeting all its customers
needs, Gamesa has developed a wide range
of services which allow for a broader the scope
in the O&M contracts.
CONTRACT extension
Electrical infrastructuremaintenance
Both scheduled and
unscheduled, with the
possibility of including it
within the availabilitywarranty.
Health and safety
All Gamesa Services contracts include the maintenance and certification of wind turbine safety elements. Gamesa
maintains 15,000 MW for more than 130 customers, with unbeatable health and safety records, making its customers a
reference for the wind energy sector.
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Generator and gearbox
Making use of extensive experience as a leading manufacturer of
components, Gamesa is well equipped to recondition these components,
offering customers the following benefits:
Updating of a wide range of major wind turbine components, both
Gamesa machines and machines of other manufacturers.
Abundant stock of reconditioned units, improving the availability of
replacement parts.
Extended manufacturer warranties (6+24 months, including labor,
auxiliary systems and logistics).
Minimum turnaround time.
Blades
Thanks to its innovative products and optimized processes, Gamesa
repairs blades in a very short space of time, notably decreasing costs
arising from the replacement of this component.
Blade maintenance
Annual maintenance to
correct wear and maximize
efficiency. Intervention
within 24h in the event of
breakdown due to alightning strike.
Reconditioning of largecomponents
Repairing and recalibration
of all components, employing
the most advanced processes,
to maximize durability andreliability.
Contracts ofup to 15 years
With a per sona l i zed
financing plan, stabilizing
cash flow and allowing you
to make a more accuratebusiness plan.
Reconditioning of
LARGE COMPONENTS BLOCK
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Drawing on 15 years of experience in O&M
and the optimization of wind turbines, Gamesa
is able to offer integral O&M contracts forany of its wind turbine models.
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Thanks to its experience and know-how as a manufacturer of major wind turbine
components, Gamesa is well qualified for the maintenance and repair of windturbines manufactured by other companies.
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REPLACEMENTParts
The delivery of essential replacement parts when and where
they are needed has transformed the management of
replacement parts into a key point of excellence for Gamesa
Services.
Thanks to the continuous analysis of the parts consumed on
all Gamesa wind farms, and a broad network of almost 400
logistics centers, Gamesa Services constantly optimizes its
inventories, thereby assuring its customers the best possible
service.
As a manufacturer, Gamesa repairs, recycles and improves
the design of wind turbine components to maximize both
the availability and reliability of replacement parts. Gamesa
O&M contracts provide complete coverage, so that customers
need not assume the additional costs of installing replacement
parts or main components, nor those arising from auxiliary
systems and the transportation of large components.
In addition to guaranteeing these long-term savings, Gamesa
Services ensures the availability of replacement parts and
competitive prices. Testimony to this proficiency is the fact
that Gamesa maintains over 50% of the wind farms equipped
with its first platform turbines, installed when the company
began its operations.
Wind plantname:
El Pilar
La Plana
Commissioning:
October 1997
December 1996
NBR:
25
25
Type:
G4X
V4X & G4X
Average4 last years:
98,77 %
98,88 %
Q1 11:
99,63 %
98,54 %
Gamesas excellence in O&M ensures the unmost profitability in the long term
(>98% availability in 12 year old platform)
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PersonalizedO&MServices
Availability
All of the Gamesa O&M services contracts include an
availability warranty, and with the aid of the GPA
program the aim is to reach 99% long-term availability.
GPA block
Gamesa Premium Availability (GPA)
Launched in 2010, Gamesa Premium Availability
(GPA) is a program of continuous in-depth
transformation with the aim of improving
competitiveness in the Gamesa G8X-2.0 MW platform
and in the new models of the present Gamesa G9X-
2.0 MW platform, through:
Design improvements (HW and SW)
=> Reliability
Service process improvements
=> Effectiveness
GPA improves wind farm OPEX by up to 10%,
and the Gamesa availability warranties
demonstrate the companys conviction
Results obtained by GPA are a reality and are
certified by GH&
DNV.
Improvements to GPA are incorporated on all new
Gamesa wind turbines.
Gamesa Services O&M excellence is
the result of 15 years of experience
in the manufacture, maintenance
and optimization of wind turbines,
gained in 24 countries worldwide.
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CustomerWeb Portal
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CustomerWebPortal
Customer
WEB PORTAL
The Customer Web Portal offers fast and easy access to the
information customers need, at any time and from anywherein the world, thus improving their efficiency.
The wide range of services offered through the web portal
provides assistance to the customer's entire organization:
operators, department managers, sales and logistics
departments, middle and upper management, providing
the appropriate level of information for each.
As part of Gamesa's ongoing commitment to customer
satisfaction, full access to the Customer Web Portal is
included, at no extra cost, in all Gamesa Services O&M
contracts.
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Information &colaboration
Wind Industry News
Explore Products &
Service Offering
Explore Training Offers
Collaboration Rooms
Upgrade and Services search tools
Projects &WF Management Tool
O&M ReportsSCPE &WindOne
GIC &Work orders management
de trabajo
WebMega: Weather&Production
forecast
Gamesa Parts Navigator
Order Tracking
Operator Security Documentation
Easy To Use
Multi Language &Local news
Included If contracted
Integral solution for the management of
customers wind energy assets.Available shortly
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Gamesa Faculty
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Gam
esaFaculty
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Gamesa FACULTY
To accommodate customers' varied needs, Gamesa proposes
40 standard training modules on different aspects of the
wind turbine, as well as offering personalized courses using
the most advanced technology.
Gamesa offers a flexible training program:
At each of its four training centers, in Spain, the US,
China and India.
On-site Experts (customer's wind farm).
Offering on-line or computer-based courses.
Evaluating and awarding certificates for each of Gamesa's
maintenance levels.
Alternatively, Gamesa provides a wide range of support for
customers who carry out their basic O&
M activities internally,helping them improve their knowledge of Gamesa technology.
Gamesa guarantees the best quality service, wind turbine
efficiency, and maximum availability, thanks to a mandatory,
annual certification process for both Gamesa and
subcontractors, which has made it possible for over 1,500
persons to receive training in 2010, adding up to a total of
more than 31,000 training hours. Personalized training forGamesa customers and
employees
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Gamesa is committed to O&M excellence, and
thanks to the technical experience of its
employees Gamesa has developed a widerange of technological and organizational
solutions for all of its wind turbines, including
the extension of their life or a full renovation.
Long-term support provided by Gamesa
guarantees profitability and security for
customer investments.
Through the Gamesa Premium Availability
program, Gamesa takes its O&M Services to
a higher level, setting target availability atan emblematic 99% on all its platforms.
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