Oracle Supply Oracle Supply Chain ManagementChain Management
EnablingEnablingSupply Chain Supply Chain
Excellence with Excellence with Oracle SCMOracle SCM
John BarcusSenior DirectorOracle Industry Business Unit
Information Age Applications
Oracle Corporation, Company Confidential
Traditional Supply Chain Pressures
Accelerate Revenue Growth• Product & Service Innovation• High Customer Expectations• Decreasing Customer Loyalty• Channel Demand Variability
Accelerate Revenue Growth• Product & Service Innovation• High Customer Expectations• Decreasing Customer Loyalty• Channel Demand Variability
Margin Pressure / Erosion• Intensified Global Competition• Limited Pricing Power• Economic Uncertainty• Shorter Product Lifecycles
Margin Pressure / Erosion• Intensified Global Competition• Limited Pricing Power• Economic Uncertainty• Shorter Product Lifecycles
SuppliersSuppliers
CustomersCustomers
Your Company
Your Company
Response: AutomationFaster, CheaperFaster, CheaperProcessingProcessing
Oracle Corporation, Company Confidential
New Supply Chain Pressures
Accelerate Revenue Growth• Product & Service Innovation• High Customer Expectations• Decreasing Customer Loyalty• Channel Demand Variability
Accelerate Revenue Growth• Product & Service Innovation• High Customer Expectations• Decreasing Customer Loyalty• Channel Demand Variability
Margin Pressure / Erosion• Intensified Global Competition• Limited Pricing Power• Economic Uncertainty• Shorter Product Lifecycles
Margin Pressure / Erosion• Intensified Global Competition• Limited Pricing Power• Economic Uncertainty• Shorter Product Lifecycles
Compliance / Risk Mgmt• Corporate Governance• Industry Mandates (e.g. RFID)• Communication Standards• Environmental Responsibility
Compliance / Risk Mgmt• Corporate Governance• Industry Mandates (e.g. RFID)• Communication Standards• Environmental Responsibility
Supply Chain Complexity• Contract Mfg / Outsourcing• More Global Supply Base• Highly Customized Products• Fragmented Supply Chains
Supply Chain Complexity• Contract Mfg / Outsourcing• More Global Supply Base• Highly Customized Products• Fragmented Supply Chains
SuppliersSuppliers
CustomersCustomers
Your Company
Your Company
… ensure service quality while relying on 3rd party service providers?
… manage my liability to suppliers if demand varies significantly from plan?
… select the right balance between outsourcing and in-house production?
… deliver 100% perfect orders while still minimizing inventory?
… structure pricing strategy to better shape product demand?
… recall only contaminated lots while keeping good products on the shelf?
… deliver premium service to my top customers while containing cost?
… efficiently dispose of end-of-life products while ensuring environmental responsibility?
… comply with industry mandates such as RFID & 21CFR Part 11 and still maintain margins?
… guarantee reporting accuracy per Sarbanes-Oxley without overburdening my operations?
… ensure service quality while relying on 3rd party service providers?
… manage my liability to suppliers if demand varies significantly from plan?
… select the right balance between outsourcing and in-house production?
… deliver 100% perfect orders while still minimizing inventory?
… structure pricing strategy to better shape product demand?
… recall only contaminated lots while keeping good products on the shelf?
… deliver premium service to my top customers while containing cost?
… efficiently dispose of end-of-life products while ensuring environmental responsibility?
… comply with industry mandates such as RFID & 21CFR Part 11 and still maintain margins?
… guarantee reporting accuracy per Sarbanes-Oxley without overburdening my operations?
Create New ChallengesHow Do I…
The Answer is
Information
“Information about the package is as important as the package itself…”Frederick W. Smith, Founder, Chairman and CEO
Oracle Corporation, Company Confidential
Information Improves AutomationNot Just Faster Results, Better Results
• Fulfillment performance ensures customer satisfaction
• Customer interactions ensures better customer service
• Product usage ensures regulatory compliance
• Customers ensures targeted marketing campaigns
• Supply and demand ensures optimal inventory levels
• Spend ensures bettersupplier choices
Complete information on…
ServiceServiceDesignDesign SourceSourcePlanPlan MakeMake DeliverDeliverMkt / SellMkt / Sell
Infusing complete customer, supplier, and product information into business flows improves
the quality of outcomes
Infusing complete customer, supplier, and product information into business flows improves
the quality of outcomes
Information Promotes Collaboration Improve Customer and Supplier Intimacy
Product Requirements
Sales & Order Forecast
Pricing & PromotionsPricing & Promotions
Orders
Promise Dates
Delivery Status
Bill Presentment
PaymentPayment
Product WarrantiesProduct Warranties
Service RequestsService Requests
Product Requirements
Sales & Order Forecast
Pricing & PromotionsPricing & Promotions
Orders
Promise Dates
Delivery Status
Bill Presentment
PaymentPayment
Product WarrantiesProduct Warranties
Service RequestsService Requests
Su
pp
liers
Su
pp
liers
Cu
sto
mer
sC
ust
om
ers
Yo
ur
Co
mp
any
Yo
ur
Co
mp
any
ooo
ooo
Product Specifications
Sales & Order Forecast
Negotiations, ContractsNegotiations, Contracts
Delivery Commitment
Invoices & PaymentsInvoices & Payments
Contract ManufacturingContract Manufacturing
Carrier BookingsCarrier Bookings
Drop ShipmentDrop Shipment
Spares ReplenishmentSpares Replenishment
Project ScheduleProject Schedule
Product Specifications
Sales & Order Forecast
Negotiations, ContractsNegotiations, Contracts
Delivery Commitment
Invoices & PaymentsInvoices & Payments
Contract ManufacturingContract Manufacturing
Carrier BookingsCarrier Bookings
Drop ShipmentDrop Shipment
Spares ReplenishmentSpares Replenishment
Project ScheduleProject Schedule
Information Transformsthe Supply Chain
New Model: PullNew Model: Pull
• Demand-Driven
• Virtual Supply Chains
• Information Based
• Demand-Driven
• Virtual Supply Chains
• Information Based
Old Model: PushOld Model: Push
• Supply-Centric
• Vertically Integrated
• Physical Asset Based
• Supply-Centric
• Vertically Integrated
• Physical Asset Based
TransportationCarrier
RetailerSupplier Manufacturer Wholesaler/Distributor
Customer
InformationInformation
InformationInformation
InformationInformation
reduced new product development time by 63%
reduced inventory cost by $26M
reduced inventory levels by 75%
reduced planning cycle time by 94%
decreased planning cycle time by 75%
decreased supply chain response time by 92%
reduced overall procurement spending by 19%
saved $64.1M in procurement costs in 6 years
reduced procurement costs by 14%
reduced sourcing cycle time by 20%
reduced purchase order processing time by 86%
Successful Customer Transformations…
decreased manufacturing costs by 15%
reduced manufacturing cycle time by 38%
reduced production run times by 82%
decreased order entry costs by 40%
increased order processing volume by 100%
reduced order entry time by 75%
reduced order processing time by 83%
increased on-time shipments by over 18%
reduced shipment errors by 70%
reduced service call center volume by 15%
decreased service engineers workload by 40%
Successful Customer Transformations…
How Oracle How Oracle
DeliversDelivers
• Start with leading industry business processes
• Build a robust suite of applications on a common data model
• Deliver real-time, actionable information to every manager
• Enable modular deploymentby business flow
• Leverage open standards to enable easy integration and low-cost deployment
Oracle’s Strategy for Business Applications
Unique Information Architecture
Customers,Customers,
Suppliers,Suppliers,
Products,Products, ……
DevelopMarket
Sell
Order
Plan
Procure
MakeFulfill
Service
Maintain
Finance
HR
Projects
Contracts
New in 11i.10
The Most Comprehensive SCM Footprint…Procurement
PurchasingPayablesiProcurementSourcingiSupplier PortalProcurement ContractsServices Procurement
ManufacturingDiscrete Manufacturing - Project Manufacturing - Flow Manufacturing - Project Contracts - Shop Floor ManagementProcess Manufacturing
LogisticsInventory ManagementMobile Supply Chain AppsWarehouse ManagementTransportation Execution
Customer Service MgmtTeleServiceiSupportService ContractsDepot RepairField Service - Spares Management - Advanced Scheduler - Mobile Field Service
Maintenance MgmtEnterprise Asset MgmtProperty Manager
Product Lifecycle MgmtAdvanced Product CatalogCADView-3DProject Mgmt / Collab SuiteUCCNet Trading Connector*
Performance MgmtSupply Chain Intelligence
Order ManagementOrder ManagementReceivablesConfiguratorAdvanced PricingiStoreTeleSalesQuoting & ProposalsTrade Management Release ManagementSales Contracts
Supply Chain PlanningDemand PlanningAdvanced Supply PlanningConstraint OptimizationGlobal Order PromisingManufacturing SchedulingInventory OptimizationCollaborative PlanningTransportation Planning
FinanceFinancials - General Ledger - Receivables - Credit Management - Payables / iPayment - Cash Management - Assets - Property Manager - Bill Presentment Arch.Internet ExpensesiAssetsiReceivablesAdvanced CollectionsTreasuryLease ManagementInternal Controls ManagerActivity Based Management
Human ResourcesHuman ResourcesSelf-Service HRPayrollAdvanced BenefitsTime & LaborLearning ManagementiLearningiRecruitment
Interaction CenterAdvanced InboundAdvanced OutboundScriptingeMail Center
IntelligenceE-Business IntelligenceBalanced ScorecardFinancials & Sales AnalyzersEnterprise Planning & Budgeting
Marketing & SalesMarketingTrade ManagementPartner ManagementAdvanced PricingTeleSalesField SalesQuotingProposalsIncentive CompensationSales ContractsProjects
Project ManagementProject CollaborationProject Resource MgmtProject Costing - Project BillingProject ContractsPortfolio Planning (11i.10+)
New in 11i.10
Customer Data MgmtCustomer HubCustomer SpokeCustomer Data Librarian
… and Complete E-Business Suite
Order Management Solution
CompleteCompleteInfo Info
CompleteCompleteInfo Info
CollaborationIntegratedIntelligence
EnterpriseIntegrationComplete Business Flow
Web Store
Call Center
Field Sales
AutomatedMessaging
Service
Multi-ChannelDemand
PlanPlanShipmentShipment
Pick, PackPick, Pack& Ship& ShipTrack &Track &
DeliverDeliver
Invoice/Invoice/PaymentPayment
CheckCheckAvailabilityAvailability
ScheduleSchedule
ConfigureConfigure
PricePrice
Tailorable,Tailorable,WorkflowWorkflow
DrivenDrivenProcessProcess
Planning
Purchasing
DiscreteManufacturing
ProcessManufacturing
Finance
LogisticsCustomerSystems
CustomersCustomers
SuppliersSuppliersForecastingForecasting
Order AccuracyOrder Accuracy
Warehouse Management Solution
RTVs OrdersTransfers
RTVs OrdersTransfers
RMAs PurchasesTransfers
RMAs PurchasesTransfers TailorableTailorable
Rules &Rules &Workflow Workflow ProcessProcessGlobal VisibilityGlobal Visibility
RF SupportRF Support
DirectedDirected Putaway Putaway InspectInspectReceiveReceive
ShipShip PackPack DirectedDirected Pick Pick
CostCost
AssembleAssemble
WIPWIPIssuesIssues
TransferTransferCountCount
MoveMove
ReplenishReplenish
LabelLabel
SeamlessIntegration
PlanningPlanning ManufacturingManufacturing FulfillmentFulfillmentPurchasingPurchasing
Transportation Management Solution
Demand SourcesDemand Sources
Sales OrdersSales Orders
PurchasePurchaseOrdersOrders
Internal OrdersInternal Orders
ContractContractReleaseRelease
Continuous ImprovementContinuous
ImprovementCarrierCarrierAnalysisAnalysis
On-TimeOn-TimePerformancePerformance
CustomerCustomerSatisfactionSatisfaction
Customers & SuppliersCustomers & SuppliersCarriers / ProvidersCarriers / Providers
EnterpriseIntegration
CollaborationCollaborationPortal /Portal / Messaging Messaging
Consolidate Loads / Moves
Consolidate Loads / Moves
SelectModes & Carriers
SelectModes & Carriers
Book /TenderBook /Tender
Track &Trace
Track &Trace
Audit / Settle
Audit / Settle
Continuous PlanningContinuous Planning
Supply ChainSupply ChainPlanningPlanning
Order MgmtOrder Mgmt
Warehouse /Warehouse /Inventory MgmtInventory Mgmt
Procurement /Procurement /FinancialsFinancials
Procurement Solution
ContractsContracts/ Catalogs/ Catalogs
ProcurementProcess Automation
ProcurementProcess Automation
SourcingSourcing
RFxRFx
AuctionAuction
OffersOffers
QuotesQuotes
BidsBids
CounteroffersCounteroffers
ApprovalApproval
PurchasePurchaseOrderOrder
ReceiptReceipt
Payment /Payment /ReconciliationReconciliation
IntegratedIntelligence
IntegratedIntelligence
SpendSpendAnalysisAnalysis
ProcurementProcurementProductivityProductivity
SupplierSupplierPerformancePerformance
Collaboration
Portal
Messaging:XML / EDI
OrdersChanges
Ship NoticesInvoices
Time Cards
EFT/Check
Statement
SuppliersSuppliers
BanksBanks
Self-Service Self-Service RequisitionsRequisitions
Maintenance Maintenance & Facilities& Facilities
Planning & Planning & SchedulingScheduling
DemandDemand
Services
Parts & Material
Time EntryTime Entry
TimeTimeMgmtMgmt
PersonnelPersonnel
Design & Design & EngineeringEngineering
Manufacturing SolutionIntegrated
Intelligence
IntegratedIntelligence
CostCostAnalysisAnalysis
ProductivityProductivity
PlanningPlanning
• Planned Orders• Schedule Changes• Component
Substitutes• Resources
Substitutes
• Planned Orders• Schedule Changes• Component
Substitutes• Resources
Substitutes
ProductProductLifecycle MgmtLifecycle Mgmt
Warehousing / Warehousing / TransportationTransportation
ServiceService
AssetAssetMaintenanceMaintenance
• Demand Schedules• Sequencing• Configured Order
• Demand Schedules• Sequencing• Configured Order
Lot / Serial Genealogy TrackingLot / Serial Genealogy Tracking
Quality ManagementQuality Management
DiscreteDiscrete FlowFlow
ProcessProcess Lot-BasedLot-Based
CTOCTOETOETOMTSMTS
Mixed ModeMixed Mode
• Production Status• Material Availability• Mfg Capacity• Schedules/Changes• Ship Notices• Invoices/Payments
• Production Status• Material Availability• Mfg Capacity• Schedules/Changes• Ship Notices• Invoices/Payments
EnterpriseShop FloorEnterpriseShop Floor
MES APIs,Direct
Access
MES APIs,Direct
Access
CustomerCustomer
PartnerCollaborationPartnerCollaboration
Contract Mfgrs
Real-TimeWIP Visibility
Real-TimeWIP Visibility
Contract MfgrsContract MfgrsModel ShopFloor
Model ShopFloor
Suppliers
SuppliersSuppliers
AnalyzeAnalyze AdjustAdjustSampleSample
Build a responsive Supply Chain on INFORMATION not inventory
• Enable closed loop collaborative planning processes across your value chain
• Have complete supply chain visibility
• Make better decisions
• React immediately to disruptions in supply chain
Advanced Planning SolutionE-Business planning solution: zero latency, real-time collaboration
Copyright © Oracle Corporation, 2004. Private and confidential. All rights reserved.
PortalInternet
Customers Suppliers
Tier 2
Tier 1
Portal
Consensusforecast andprod. plan
Supply Planning
Demand Hub &Multi-dimensional analysis
Automated Exceptions
S&OP Process
Singleholistic plan
Business Intelligence
Sales
Marketing
Mfg
Manufacturing
Managing Enterprise Performance
ExecutivesExecutivesLOBLOB
ManagersManagersBusinessBusinessAnalystsAnalysts
ForecastingForecasting& Modeling& Modeling
Planning & ModelingPlanning & Modeling
BudgetingBudgeting
Goal SettingGoal Setting
SC Planning, Supplier Mgmt, Order Mgmt, Production, Logistics, SC Planning, Supplier Mgmt, Order Mgmt, Production, Logistics, Service, PLM, Sales & Marketing, Financials, HR Service, PLM, Sales & Marketing, Financials, HR U
se
rsU
se
rs Transaction ProcessingTransaction Processing
OperationalOperationalReportingReporting
Cost to Cost to BudgetBudget
Ad-HocAd-HocReportingReporting
PerformancePerformanceScorecardsScorecards
Management ReportingManagement Reporting
ProfitabilityProfitabilityAnalysisAnalysis
Information: All Types, All RolesEventManagement
Therefore Oracle Delivered… State of the art enterprise warehouse
– Runs in a separate DB from transaction DB– Very powerful, very flexible
Successfully implemented by large custs But, too expensive for the broad adoption
Conventional Wisdom… Separate data warehouse
from transaction system Move subset of detail rows to
warehouse for summarization,limited drilldown
Focus: Daily Business IntelligencePre-Built Management Reporting Solution
Turn Conventional Wisdom Upside Down
Simplification: Unify Transactions & Summaries Put the summary data in the primary 11i transaction DB Performance breakthrough enables unified system
– 9iR2 materialized views offer fast incremental refresh– 9iR2 RAC can segregate warehouse load on 2nd computer within transaction DB
It’s ONE database – all detail rows are present – so drilldowns are straightforward
LinksLinksReportsReports
Daily Results,Daily Results,Flexible PeriodsFlexible Periods
Flexible ComparisonsFlexible Comparisons
PerformancePerformanceMeasuresMeasures
Graphs /Graphs /TrendsTrends
MultipleMultipleCurrenciesCurrencies
Focus: Daily Business IntelligenceRole-Based Intelligence Dashboards
- Fulfillment- Service- Maintenance- Design
- Fulfillment- Service- Maintenance- Design
- Order Mgmt- Planning- Procurement- Manufacturing
- Order Mgmt- Planning- Procurement- Manufacturing
Daily Business Intelligence RolesDaily Business Intelligence Roles
- Finance- Human Resources- Project Mgmt- Marketing & Sales
- Finance- Human Resources- Project Mgmt- Marketing & Sales
Evolution of Daily Business Intelligence (DBI)Evolution of Daily Business Intelligence (DBI)
• Procurement Mgmt
• Procure-to-Pay Mgmt
• Service Contracts Mgmt
• Profit and Loss
• Expense Mgmt
• Project Profitability Mgmt
• Project Operations Mgmt
• Human Resources Mgmt
• Marketing Mgmt
• Email Center Mgmt
• Lead Mgmt
• Opportunity Mgmt
• Sales Mgmt
• Quote Mgmt
• Web Store Mgmt
• Procurement Mgmt
• Procure-to-Pay Mgmt
• Service Contracts Mgmt
• Profit and Loss
• Expense Mgmt
• Project Profitability Mgmt
• Project Operations Mgmt
• Human Resources Mgmt
• Marketing Mgmt
• Email Center Mgmt
• Lead Mgmt
• Opportunity Mgmt
• Sales Mgmt
• Quote Mgmt
• Web Store Mgmt
• Plan Mgmt
• Commodity Supplier Mgmt
• Commodity Spend Mgmt
• Product Mgmt - Engineering
• Manufacturing Mgmt
• Customer Fulfillment Mgmt
• Shipping Mgmt
• Payables Mgmt
• Payables Status
• Service Renewals Mgmt
• Capital Project Cost Mgmt
• Contract Project Cost Mgmt
• Plan Mgmt
• Commodity Supplier Mgmt
• Commodity Spend Mgmt
• Product Mgmt - Engineering
• Manufacturing Mgmt
• Customer Fulfillment Mgmt
• Shipping Mgmt
• Payables Mgmt
• Payables Status
• Service Renewals Mgmt
• Capital Project Cost Mgmt
• Contract Project Cost Mgmt
• Product Mgmt
• Product Cost Mgmt
• Inventory Mgmt
• Product Revenue Bookingsand Backlog
• Customer Support Mgmt
• Inbound Telephony Mgmt
• Sales Forecast Mgmt
• Purchasing Performance Mgmt (v7.1)
• Purchasing Status (v7.1)
• Warehouse Mgmt (v7.1)
• Transportation Mgmt (v7.1)
• Maintenance Mgmt (v7.1)
• Depot Repair Mgmt (v7.1)
• Funds Mgmt (v7.1)
• Product Mgmt
• Product Cost Mgmt
• Inventory Mgmt
• Product Revenue Bookingsand Backlog
• Customer Support Mgmt
• Inbound Telephony Mgmt
• Sales Forecast Mgmt
• Purchasing Performance Mgmt (v7.1)
• Purchasing Status (v7.1)
• Warehouse Mgmt (v7.1)
• Transportation Mgmt (v7.1)
• Maintenance Mgmt (v7.1)
• Depot Repair Mgmt (v7.1)
• Funds Mgmt (v7.1)
DBI v5 (11i.8)DBI v5 (11i.8) DBI v6 (11i.9)DBI v6 (11i.9) DBI v7 (11i.10)DBI v7 (11i.10)
Dashboards
KPIs
IntelligenceReports
Dashboards
KPIs
IntelligenceReports
2121
106106
155155
3131
166166
319319
3737
254254
581581
CapabilitiesCapabilities
Oracle confidential. This is not a commitment to deliver. Product directions are subject to change without notice.Oracle confidential. This is not a commitment to deliver. Product directions are subject to change without notice.
Oracle Corporation, Company Confidential
A Few DBI Customers…
• Communications• T&T: Airlines• Utilities• Oil & Gas
Asset Intensive
• Financial Services: Banking• Professional Services • Eng & Construction• Retail
Service
• Public Sector- Local & National Gov’t- Defense
• Healthcare: Provider• Education & Research: Hi-Ed
Public Services
Functionally Rich Industry Solutions
ManufacturingManufacturing• High Technology
- Semiconductor- Complex Equipment- Consumer Electronics
• Industrial Manufacturing
• Automotive- Supplier- OEM
• Life Sciences- Medical Devices- Pharma / Biotech
• Consumer Goods- CPG- Non-Durable
• Chemicals
• Aerospace & Defense
Guided by Our Customers…High Technology:
Industrial Manufacturing:
Automotive:
Aerospace & Defense:
Cons Goods - Non Durable:
Cons Goods - CPG:
Medical Devices:
Pharma / Biotech:
Chemicals:
Communications:
Travel & Transportation:
Utilities:
Financial Services:
Professional Services:
Eng & Construction:
Retail:
Pubic Sector:
Healthcare:
Education & Research:
High Technology• Global Configure-to-Order Mfg
• RosettaNet Transactions
• Shop Floor Visibility & Control for Semiconductor Mfg
• Inventory Optimization
• WIP Serial Tracking
• Automated Spare Parts Return and Repair Processing
High Technology• Global Configure-to-Order Mfg
• RosettaNet Transactions
• Shop Floor Visibility & Control for Semiconductor Mfg
• Inventory Optimization
• WIP Serial Tracking
• Automated Spare Parts Return and Repair Processing
Automotive• Release and Cumulative Order Mgmt
• Flow Line / Supplier Synchronization
• Direct Ship from WIP
• Automated Retro-Pricing & Enhanced Retro-Billing
• Global Purchase Agreements
• Customer Consigned Inventory
Automotive• Release and Cumulative Order Mgmt
• Flow Line / Supplier Synchronization
• Direct Ship from WIP
• Automated Retro-Pricing & Enhanced Retro-Billing
• Global Purchase Agreements
• Customer Consigned Inventory
Industrial Manufacturing• Mixed Mode Manufacturing,
including Flow Mfg
• International Drop Shipments
• Integrated Maintenance and Production Planning
• Transportation Management
• Integrated Service Management
• Advanced Product Catalog
A&D / T&T: Airlines• Project-Based Manufacturing
• Complex Maintenance, Repair & Overhaul
• Contract Management
• Sourcing w/ Contract Flowdown
• Project Mgmt w/ Deliverables Tracking
• Skills Based Resource Deployment
• Spares Management
Oracle Applications: Tailored To Your IndustryOracle Applications: Tailored To Your Industry
Life Sciences• 21 CFR Part 11 Compliance
• Detailed Lot / Serial Traceability
• OPM Potency Support, Expiration Dating, Graphical Recipe Designer
• Corrective Action Mgmt & Nonconformance Tracking
• Clinical Trials Data Management
• Adverse Event Reporting
Life Sciences• 21 CFR Part 11 Compliance
• Detailed Lot / Serial Traceability
• OPM Potency Support, Expiration Dating, Graphical Recipe Designer
• Corrective Action Mgmt & Nonconformance Tracking
• Clinical Trials Data Management
• Adverse Event Reporting
Communications• Service Order Provisioning,
including MACD Actions
• Network Asset Tracking
• Install Base Relationship Mgmt
• Number Portability
• Field Service Management
• Targeted Marketing Campaigns for Installed Base
Communications• Service Order Provisioning,
including MACD Actions
• Network Asset Tracking
• Install Base Relationship Mgmt
• Number Portability
• Field Service Management
• Targeted Marketing Campaigns for Installed Base
Consumer Goods• Trade Funds Management
• RFID Warehouse Transactions
• 21 CFR Part 11 Compliance
• Detailed Lot Traceability
• Transportation Management
• High Volume Order Processing
• Cont. Real-Time Demand Planning
Public Sector• Full JFMIP Certification
• Grants Management
• Budgetary Control w/ Funds Checking
• Solicitation / Tendering Support
• Procurement Contracts
• Case Mgmt & Citizen Interaction Center
• Public Sector Human Resources
Oracle Applications: Tailored To Your IndustryOracle Applications: Tailored To Your Industry
• Public Sector / University– Student System– Financial Aid– Student Recruiting– Personal Portfolio– Grants– Federal Financials– Federal HRMS
• Financial Services– Regulatory Capital Manager– Performance Analyzer– Transfer Pricing– Budgeting & Planning– Risk Manager– Financial Data Manager– Financial Service Provisioning– Lease Management
• A&D / Transportation– Complex MRO
Industry-SpecificApplications
• Communications / Utilities– Network Logistics (Asset Tracking)– Telco Provisioning– Number Portability
• Healthcare, Pharmaceuticals / Biotech– Healthcare Transaction Base– Adverse Event Reporting System– Clinical– Distributed Study Conduct– Multinational Study– Remote Data Capture– Thesaurus Management System– Clinical TrialMinder– Clinical SiteMinder
• High Technology– Shop Floor Management– RosettaNet Trading Connector
In general, industry requirements are satisfied through expansion of the core offering. Below
are cases where industry requirements are satisfied via separate, dedicated products.
Low Cost IntegrationPaths to a Single Source of Truth
1. Full E-Business Suite right away
• Best information
• Lowest cost
3. Customer Data Hub
• Retain other apps
• Benefit from single data model
2. E-Business Suite with integration to other apps
• More graceful on-ramp to Oracle E-Business Suite
Customers,Customers,
Suppliers,Suppliers,
Products,Products, ……
Customers,Customers,
Suppliers,Suppliers,
Products,Products, ……
Customers,Customers,
Suppliers,Suppliers,
Products,Products, ……
Low Cost Implementation Rapid Implementation Accelerates Time to Benefit
~ 66% Less Time~ 30-50% Lower Cost
Business Flow AcceleratorsBusiness Flow AcceleratorsOther Suites TodayOther Suites Today
Faster EngagementLowers Cost & Risk
Progress DependentUpon Costly Assistance
ConferenceConferenceRoom Pilot Room Pilot in 3 Monthsin 3 Months
3 Months…3 Months…CustomizeCustomize
ConsultantsConsultantsOn-SiteOn-Site
ConferenceConferenceRoom Pilot Room Pilot
on Day 1on Day 1
Day 1…Day 1…ConfigureConfigure
ConsultantsConsultantsOnline and On-SiteOnline and On-Site
– Service
– Maintenance
– Contracts
– Product Lifecycle Mgmt
– Finance
– Human Resources
– Projects
– Sales & Marketing
– Order Management
– Configurator
– Planning
– Procurement
– Manufacturing
– Logistics
Includes Over 2100 New Capabilities
• 50% Industry Specific Capabilities
• 50% Cross-Industry Capabilities
Announcing Release 11i.10Announcing Release 11i.10
11i.10 Highlight: ProcurementProcurementThe Best Procurement System in the Marketplace
Procurement ContractsProcurement Contracts
• Embedded in procurement processes- Sourcing: negotiate best prices
based on documented T’s and C’s- Purchasing: require contract signatures
prior to PO execution- Access contract details from sourcing
and purchasing documents
• Standardization and compliance- Simplified templates with pre-approved
articles and standardized language- Automated revision control and
workflow-driven approvals- Monitor buyer and supplier deliverables
• Embedded in procurement processes- Sourcing: negotiate best prices
based on documented T’s and C’s- Purchasing: require contract signatures
prior to PO execution- Access contract details from sourcing
and purchasing documents
• Standardization and compliance- Simplified templates with pre-approved
articles and standardized language- Automated revision control and
workflow-driven approvals- Monitor buyer and supplier deliverables
Services ProcurementServices Procurement
• Control and automate your services spend
- Single point of entry for services requests using Smart Forms
- Enforce usage of preferred suppliers, pre-negotiated rates, job skills
- Employees confirm services rendered / approve contractor timecards and can track to budget
- Self-billing to reduce invoicing costs
• Complete supplier collaboration from negotiation through payment
• Maintain contractor performance repository
• Control and automate your services spend
- Single point of entry for services requests using Smart Forms
- Enforce usage of preferred suppliers, pre-negotiated rates, job skills
- Employees confirm services rendered / approve contractor timecards and can track to budget
- Self-billing to reduce invoicing costs
• Complete supplier collaboration from negotiation through payment
• Maintain contractor performance repository
11i.10 Highlight: Transportation PlanningLeverage Multiple Optimization Strategies to Reduce Costs
PoolingLTLLTL
TLTL
Combine multiple LTLs to TL or break TLs into multiple LTLs for local delivery
Support delivery combinations such as multi-tiering and cross-docking
Multi-StopTruckloads
Pick-up shipments at suppliers and internal locations
Drop-off at multiple locations, including deconsolidation hubs
Continuous Moves
Combine loads into extended moves Create volume purchases and gain
discounted carrier pricingLoadLoad
LoadLoad
Empty Move
Empty Move
Pick-Up Pick-Up
Line HaulLine Haul
Pick-Up Pick-Up
Drop-Off Drop-Off
Drop-Off Drop-Off
11i.10 Highlight: RFIDReduce Data Capture Costs, Enable Real-Time Status
• Warehouse management support for inbound and outbound shipments
• Oracle also provides a comprehensive set of enabling technology for auto-id and sensor-based applications
Automatically reads Automatically reads tag; no manual scan tag; no manual scan
requiredrequired
RFID TagRFID Tag
*Radio Frequency Identification
Physical movement of tagged material triggers automatic transaction processing (e.g. update order status to “received”)
11i.10 Highlight: Service Service Comprehensive Solutions from Issue Mgmt to Repair
Customer Service – Integrated Contact Center- Multi-channel: Telephone, email, web self-service- Complete view of customer data drives effectiveness- Present up-sell / cross-sell offers to Service customers
Citizen Service – Applying E-Business to E-Government- Multi-agency view of citizens and services
Product Service – Most Complete Solution Available- Field Service and Depot Repair- Scheduling – groups, skills, routing, parts availability- Preventive maintenance inspections- Service Supply Chain – spares inventory, reverse logistics- Mobile Field Service – Mobile, Wireless, IVR- Service Contracts
Customer Service – Integrated Contact Center- Multi-channel: Telephone, email, web self-service- Complete view of customer data drives effectiveness- Present up-sell / cross-sell offers to Service customers
Citizen Service – Applying E-Business to E-Government- Multi-agency view of citizens and services
Product Service – Most Complete Solution Available- Field Service and Depot Repair- Scheduling – groups, skills, routing, parts availability- Preventive maintenance inspections- Service Supply Chain – spares inventory, reverse logistics- Mobile Field Service – Mobile, Wireless, IVR- Service Contracts
Order ManagementOrder Management
• Bid analysis with subjective scoring and what-if analysis
• Integration with Advanced Pricing
• Requisition lifecycle tracking
• Retro-pricing with automated invoice adjustments
ProcurementProcurement
• Inbound transportation logistics
• Over picking and bulk picking
• International drop shipments
• Freight payment and audit
• Streamlined shipping UI’s
• Catch weight support
LogisticsLogistics
• Increased planner productivity
• Enhanced global forecasting
• Inventory budget constraints
• Customer consignment support
• Forecasting and replenishment planning for CMRO
PlanningPlanning
• Blanket sales agreements
• Web-based multi-user Configurator
• Quote mgmt. and version control
• Scarce inventory allocation
• Distributor orders
• Drop shipments across legal entities
11i.10 - Expanding Product Depth
ManufacturingManufacturing
• Wireless laptop maintenance engineer workbench
• Property Management integration for facilities maintenance
• Workorder parent / child relationships• Supplier collaboration via iSupplier
Portal billing
MaintenanceMaintenance
• New item request, definition, and approval workflow
• Attachment change order• Lifecycle phase change policies• Preferred & approved mfgrs for item• Product analysis – change orders,
part count, unit cost, leads, sales
Product Lifecycle MgmtProduct Lifecycle Mgmt
• Service parts planning • Mobile Field Service (wireless laptop
& disconnected pocket PC)• Field Service to Depot Repair /
refurbishment flow• Service contracts usage estimates,
price break prorating, detailed billing
ServiceService
• Electronic records and signatures for 21 CFR part 11
• Option dependent sourcing for CTO• Improved ETO project management
• Process: Graphical recipe designer, lot specific costing, enhanced customer quality spec matching
11i.10 - Expanding Product Depth
APS Key Enhancements in 11i.10
Global forecasting CTO enhancements** Materials planning for CMRO Shipping, receiving calendars**
Supply chain planning– Master scheduling enhancements** – Hub-n-spoke planning enh.**– Co-product planning enhancements**– Org specific collections– Plan to request date– UI improvements (Pegging, HZ plan,
personal and public queries)**– OSFM Integration enhancements**– Safety stock enhancements**
Inventory optimization– Analysis workbench– Budget constraints– Safety stock targets
Demand planning – OLAP in the database (no Express)– Forecast by demand class– Preserve forecast adjustments– Round fractional quantities– LOB specific demand plans– UI improvements**
Order Promising– Item and product family ATP
Collaboration– View collaboration exceptions in PWB– Publish order forecast directly from to
CP– Receive supply commit directly from
PWB– Consigned VMI with customers**
Business features driven by CAB members
** = Enhancement to previously existing capabilitiesFeature = Driven by Planning CAB
Future Future
DirectionsDirections
Oracle Corporation, Company Confidential
Support Global Initiatives to Enable Shared Services– Sub-Ledger Accounting– Multi-Organizational Access Control– E-Tax Migration
Continue to Expand Leadership in Targeted Industries– Communications, Public Sector, Consumer Goods/Distribution,
Pharmaceuticals, Medical Devices, High Technology, Industrial
Ensure Competitiveness and Compliance in Key Emerging Markets
– Charge Based Shikyu (Japan)– Golden Tax Support (China)– Periodic Average Costing for China– Deferred Revenue and COGS
Future DirectionsKey Supply Chain Initiatives
This presentation is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making a purchasing decision.
Oracle Corporation, Company Confidential
Enhance Logistics and Supply Chain Execution Capabilities– OPM/Inventory Convergence– Planned Cross-Docking– Warehouse Labor Management– Expanded RFID/Material Handling Support– Inbound Logistics Enhancements
Expand Shop Floor/MES Functionality– Discrete Industries– Process Industries
Deliver Integrated Asset Lifecycle Management Solution for Asset Intensive Industries
Deliver Product Information Management Solution
Future DirectionsKey Supply Chain Initiatives
This presentation is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making a purchasing decision.
Oracle Corporation, Company Confidential
Expand Integrated Service Execution Solution– Enable Advanced Planning for Service Spare Parts– Customer Time Zone Support in Field Service– Complex Scheduling Support
Tasks > Day Task Dependencies Customer Access Hours, Confirmation
– New UI for Mobile Field Service
Continue to Make Business Intelligence a Competitive Differentiator
Deliver High Priority Customer-Driven Enhancements
Future DirectionsKey Supply Chain Initiatives
This presentation is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making a purchasing decision.
Liability analysis Sales and operations planning enhancements Demand planning enhancements Service parts planning Inventory optimization enhancements
– Demand fulfillment lead time, lead-time variability
Deployment Planning– Fair-share allocation– Inventory rebalancing through circular sourcing
Detailed scheduling enhancements Process planning enhancements
– Hard links, sequence dependent setups in ASCP, Gantt chart enh., charges
Contract manufacturing planning enhancements– Planning for drop ship and outsourced operations
Transportation Planning enhancements– International freight management (ocean, air)
This presentation is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making a purchasing decision.
Future DirectionsKey Advanced Planning Initiatives
Oracle Corporation, Company Confidential
AQ&Q U E S T I O N SQ U E S T I O N S
A N S W E R SA N S W E R S