![Page 1: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/1.jpg)
Organizational Memory:Issues in Design & Implementation
Sree Nilakanta
May 1, 2000
![Page 2: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/2.jpg)
Organizational Memory
• Stored information from an organization’s history that can be brought to bear on present decisions. The information is stored as a consequence of implementing decisions to which they refer, by individual recollections, and through shared interpretations.
– Walsh and Ungson (1991), AMR, vol. 16.
![Page 3: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/3.jpg)
Assumptions of OM
• Organizations functionally resemble Information Processing Systems
• Organizations are Interpretative Systems
• Organizations have distinct Ontological Systems
![Page 4: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/4.jpg)
Imperatives for OM
• Retention Structure (Locus of OM)– Individuals, Culture, Transformations,
Structures, Ecology
• Processing Architecture– Acquisition, Retention, Retrieval
• Impact on Organizational Outcomes & Performance– Use, Misuse, Abuse
![Page 5: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/5.jpg)
OM Research Suggestions
• Phase I– Assess structure of OM
• Phase II– Parse the Process
• Phase III– Assess Consequences
![Page 6: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/6.jpg)
Organizational Memory
Organizational Memory
Recorder
Knowledge Percolator
Composer & Builder
Knowledge Navigator &
Retriever
![Page 7: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/7.jpg)
Enterprise Information PortalA Vehicle for OM
• Business intelligence
• Content management
• Data warehouse
• Data management
![Page 8: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/8.jpg)
Enterprise Information Portal
![Page 9: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/9.jpg)
EIP Design Parameters
![Page 10: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/10.jpg)
EIP Applications
![Page 11: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/11.jpg)
Post Millenium Priorities
![Page 12: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/12.jpg)
Business Intelligence
![Page 13: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/13.jpg)
Business Intelligence
• Business Intelligence Applications leverage enterprise database sources to provide timely, accurate and targeted information across the enterprise.
• Query, Reporting, On-Line Analytical Processing (OLAP), Data Mining and Analytical Applications.
![Page 14: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/14.jpg)
Content Management
![Page 15: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/15.jpg)
Content Management
• Content Management systems capture, archive, index, manage, combine and distribute internal and external information to create a corporate knowledge repository.
![Page 16: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/16.jpg)
Content ManagementCase Study
http//www.domaindlx.com/bindu/
![Page 17: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/17.jpg)
Data Warehouse/Data Mart
• Data Warehouses and Marts create an environment where data is stored, managed and optimized for analysis.
![Page 18: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/18.jpg)
Data Management
• Data Management systems perform Extract, Transform and Load (ETL) tasks, clean data and facilitate scheduling, administration and metadata management for Data Warehouses and Marts.
![Page 19: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/19.jpg)
Document Workflow Management
![Page 20: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/20.jpg)
Knowledge Management
![Page 21: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/21.jpg)
Knowledge Management
Source: Communications of AIS Volume 1, 1999 Article 7 13Knowledge Management Systems: Issues, Challenges, and Benefits by Alavi and Leidner
![Page 22: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/22.jpg)
Knowledge Management
• Characterized as the problem of identifying the personal and collective knowledge existing in an organization and making it available to the relevant people.
– Success depends on understanding unstructured information
– Innovation depends on searching knowledge domain
![Page 23: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/23.jpg)
Key Concerns Related to Knowledge Management
Source: Communications of AIS Volume 1, 1999 Article 7 13Knowledge Management Systems: Issues, Challenges, and Benefits by Alavi and Leidner
![Page 24: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/24.jpg)
Market Opportunity
![Page 25: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/25.jpg)
Papers
• Tools for Organizational Decision Support: The Design and Development of an Organizational Memory System– Introduced a model for capturing and parsing
organizational memory– HICSS 1997
![Page 26: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/26.jpg)
Meeting Maker
![Page 27: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/27.jpg)
Meeting Maker
![Page 28: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/28.jpg)
Meeting Maker
![Page 29: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/29.jpg)
Papers
• Design & Implementation of Data Warehouses Using Metadata– the paper presents a CASE tool designed to
generate the SQL queries necessary to build a warehouse from a set of operational relational databases
– HICSS 1998, J of IST (review)
![Page 30: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/30.jpg)
Data Warehouse Tool
![Page 31: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/31.jpg)
Papers
• PROMIS: A Profiler of Organizational Memory and Institutional Systems– present an information retrieval model for
searching and retrieving distributed information.
– IRMA 1998
![Page 32: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/32.jpg)
Papers
• Data Warehouse Generation: The Role of Mobile Agents in Capturing Data from Disparate and Multiple Sources.– The topic of integrating data from multiple
heterogeneous sources has been studied in this paper. A system based on the Voyager 2.0 mobile agent infrastructure is implemented in JAVA
– IRMA 1999
![Page 33: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/33.jpg)
Papers
• Supporting Objects in the Data Warehouse Environment– we introduce a model for an object-oriented
data warehouse. The warehouse model is based on materializing object views and the current prototype has been implemented on top of the POET object-oriented database system.
– IEEE 1998, JDB (revision)
![Page 34: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/34.jpg)
Papers
• Supporting Organizational Knowledge Management with Agents– The present work is focused on making the vast
amount of unstructured text more useful to committees. An agent environment has been designed and implemented.
– IRMA 2000
![Page 35: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/35.jpg)
Papers
• A Collaborative Work Group-Based Model for Supporting Organizational Knowledge Management– The present work looks at making corporate
knowledge more useful to organizations by focusing on supporting collaborative work groups. We focus on presenting our knowledge model and briefly look at the prototypes used to test the feasibility of our model.
![Page 36: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/36.jpg)
Software and Patent Disclosures
• Meeting Capture (1997)
• Meeting Playback (1997)
• Information Extractor, PROMIS (1997)
• Warehouse Query Translator (1999)
• Meeting Analyzer (1999)
• Knowledge Management & Discovery Model of OM (1999)
![Page 37: Organizational Memory: Issues in Design & Implementation](https://reader035.vdocuments.net/reader035/viewer/2022070404/56813b3a550346895da40d91/html5/thumbnails/37.jpg)
Quo Vadis?
• OM/KM Center for Research & Support• IT Leadership• Technology Transfer