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ASOCIA IA ROMÂNĂ DE BALNEOLOGIEȚ

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CUPRINS

CUPRINS...............................................................................................................................................3CAPITOLUL I. COMUNICARE SI

NUMERATIE.........................................................................................................................................4A. REGULI DE COMPORTARE ÎN TIMPUL SERVICIULUI............................................................5B. EFECTUAREA MUNCII ÎN ECHIPĂ.............................................................................................6CAPITOLUL II. APLICAREA NORMELOR DE IGIENA I PROTEC IA MUNCII ......................9Ș ȚCAPITOLUL III. PREGĂTIREA SALONULUI PENTRU SERVIREA CONSUMATORILOR......15A. AMENAJAREA I DOTAREA SALOANELOR...........................................................................22B. OBIECTELE FOLOSITE LA SERVIREA PREPARATELOR I BĂUTURILOR.......................24C. CARACTERISTICILE I MODUL DE ÎNTREBUIN!ARE I MANIPULARE AOBIECTELOR DE SERVIRE.............................................................................................................25CAPITOLUL IV. REGULI DE ETICA I TEHNICĂ A SERVIRII CONSUMATORILOR..............36A.PRIMIREA CLIEN!ILOR...............................................................................................................3"

B. PRE#ENTAREA PREPARATELOR I A BĂUTURILOR...........................................................39C. PRIMIREA COMEN#II .................................................................................................................42D. TRANSMITEREA COMEN#II LA SEC!II..................................................................................42E. ADUCEREA PREPARATELOR$ A BĂUTURILOR DE LA SEC!II............................................43F. DEBARASAREA MESELOR. DESPĂR IREA DE CLIEN I.....................................................45Ț ȚG. ÎNTOCMIREA. PRE#ENTAREA NOTEI DEPLATĂ..................................................................4%H. ÎNCASAREA VALORII MENIURILOR CONSUMATE..............................................................4"CAPITOLUL V. SISTEME PRIVIND TEHNICA SERVIRII.............................................................4"CAPITOLUL VI. TEHNICA SERVIRII PREPARATELOR CULINARE..........................................551. TEHNICA SERVIRII GUSTĂRILOR.............................................................................................56

2. TEHNICA SERVIRII PREPARATELOR LICHIDE.......................................................................5"3. TEHNICA SERVIRII PREPARATELOR DIN PETE...................................................................614. TEHNICA SERVIRII PREPARATELOR CU SOS.........................................................................635. TEHNICA SERVIRII PREPARATELOR DIN CARNE$ FRIPTURILOR$ GARNITURILOR ISALATELOR.......................................................................................................................................646. TEHNICA SERVIRII DESERTULUI..............................................................................................6%%. TEHNICA SERVIRII PRODUSELOR DE PANIFICA!IE............................................................%&". TEHNICA SERVIRII BĂUTURILOR............................................................................................%1CAPITOLUL VI. TEHNICA SRVIRII DIFERITELOR TIPURI DE MESE......................................"1A. ORGANI#AREA I SERVIREA MICULUI DEJUN...................................................................."2B. ORGANI#AREA I SERVIREA PR'N#ULUI............................................................................9&

C. ORGANI#AREA I SERVIREA CINEI........................................................................................94D. ORGANI#AREA I TEHNICA SERVIRII MESELOR FESTIVE...............................................95CAPITOLUL VII. PREFERIN!ELE CULINARE ALE TURITILOR STRĂINI I TEHNICASERVIRII ACESTORA......................................................................................................................1&3BIBLIOGRAFIE................................................................................................................................11&

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14


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CAPITOLUL IIIPREGĂTIREA SALONULUI PENTRU SERIREA CONSUMATORILOR

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+ TE.NICA SERIRII PREPARATELOR CU SOS

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)/0,0 - 8 *@/ + +0,+ *+ *0(. C+ -0/ +0*+ (*(0 7(*/0 K 8,/+$-(8(0$ 80(*/ 0,+-/. M+-+ -+0 ))0 - ,+/ *,() ) >(-/0 *+ -+( 0*$ *,)-,(0 ) *, 0+*$ *,+ ;/ ,?:/+$ *0$ (0@) 0+0+/ ) / +0$ *+ -+( 0* *( -,-(0+*;+/. S 080 80/(0 0* +-,0/+/ +--//:+)>+- ) *+0) ;$ $ /

+-0$ *+0) ,0*$ -0;/ *@/ () -80/ ,0 ) 8*+0$ 0*( 80/(0 0++/ )-*+/ *+0) ;+*$ $ 7+/+$ ; + >0/+0 *( *,-/ 7,0$ +0)/(0 ) >( -++/ *0(/. C+ -0/ - ,/ ,80 *// 8+7+/$ =+/$ 80(*/.

B(/(0 080+/$ )$ +-/*(0 7(/(0 0* -+( *+$ ;)(0 +7 0,$ -*. L+ *+8+ - 0*,+);)+0- *,)+* )/0( 707+ *=,0(0 8) )/0( 8.

A/@/ + - 0@) *@/ + * -+0$ *(/ ;,0 8 7) +-*(/$ +0 +- - ;,0 () )+)/ +/0-Q +*/(/ ) 7+-/,)+ ,0*,;$ 8 )$ )(*$ >+$-)$ *+0 -0;-* *( *0$ -/ *+ /( 70 -: /0+* 0+7 ) ()*/ ;0 + -+/-8+*0 (),0 080) *()+0.P0)/0 +*-/+ - ($ +/ (0+0+


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M*( () +(-+ -/ *,)--/)/$ +;@) ( =0+)$ 80/(0 + *(/,0 *( >+0)/(0 ) >(. S++/ -()/ 0++/ ) /,+/*0(/ + *+0 - ++(> *+$ +0 (/ 70@) 0+-. L+ -0/$ +0*+ 80(*/$ *)/$

7+*+;+$ ,0 *( +/$ =+/. M+-+ -+0 ;*0+ ,+/ 8 *,(- ) 80/ >(-/0 *+ -+( 0*$ 80/(0 + >0/+0 +0)/(0 -++/ ) >( 0,+-/ +-,0/+/$ 80/ -,/(0 ) -(70,(- *+0). S+0+ 080 +*+ 0,(- -0/ *+ + +-+ 0@). C+ 7(/(0 080 (*+$7,;+$ ;,*+$ ;)(0 +7 0, -* -*.

TURI( 80(*/ (-*+/.

A0*+ *+0)+ 0 80/ + >0/+0 -0;/ =0+)$ )/$ +-,$ *+8+$ /,-/$ *=8 *,0)(0*0,*+)/$ ()/$ >$ 0 +7)$ 0+0+/ ) ,($ ,( ,$ 70@)/(0 )( 0+ -0+/$ >( 80(*/ 0,+-/$ -(*(0 ) 80(*/ (-/0 ) >($ *0 ) *(0* -+( )/$ (0+/

0+0+/ 7+ ) *+0) 7+/+ -+( 0>// + 0,+$ 80>0( +-,0/+/ 7+/+$ ;+*$ ($*,// 707* + >0/+0$ *=7+7$ 8/+$ +8 *( *+0) ($ ( + >0/+0 7) 80/.

G+0)/(0+ 7+ -/ +8( *+0/,8 0. S++/ -()/ +-,0/+/$ ( *( +(0/ -+(-@)/@).C+ -0/ 080 0+0+/ 7+ 8,/+$ 7+*+;+$ -+0+$ 0/(0 *( )(*$ 8-/*$ *(>+$ =+/ *( +()$ 80(*/ +)+)+-$ ,0/,*+$ 7+)+)$ +)+0)$ -/0(>(0$ ) ;0 >+7).

M)( )/0( +-+ -+0 - +*/(/ 7+ >(-/0 ) -*+/ ) *+0) 7+/+ + 80>+0 -+( + >0/+0$ ( + *(/,0 7) 80/$ -/+ ; +0)/(0 +8 *+0/,8 0$ -++/. D 0>($ +0+7 )( *,)-( 7(/(0 +*,,*. C * -:+( ++/+/ ,7*(0,0 (0,) *,)-( \=-$ 7//0$ 70$ ;)(0 +7 0,.

TURI(0$ 0 +7)$ ()/$ 0+0+/ ) ,($ (0 8) ()*$ *0);(0/ *( =0+) (/+0$ -++ S7($ (*= 8$ 80/(0 0* / *(0*+)$ --) 080 80/ >(-/0 *+ -+( 0* *0);(0/$ *+ +/+0 -+( @-* 0:S/(*.

L+ 8( (. D)/0 0+0+/ *= 0,@)/$ ,/ 8 0*,+)+/ *,07+ ( *( >($ *,07

0)+-* ;*( 7,0( ,,;)-*$ -0;/ *( -@)/@).

1&%


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D)/0 0+0+/ ) / +0*+ >=;*( ,0()$ +( 0+-, *( -(* 0,$-*0(7 D()0 *( @ (/ ;0+$ 80>0( ,0() + >0/+0$ -/0; 0+-, *( ()/ @. L+ -0/ - ,/ -0; *)/+ *( +*$ *( ;)$ 80/ -(8(0$ /+0/ *( 80(*/$ =+/+-,0/+/$ 80(*/ 0,+-/. L+ +-+ -+0 )( ,+/ 8 8,0+/ ) >(-/0 *+ -+( 0*$ 0+0+/ ) / + >0/+0$

80/(0 0*$ -*+/ ) *+0) + >0/+0 -+( 80>+0$ +0)/(0 ) >( 7) -,/+/( 0,+-/. M- -+0 - )$ +-/*(0 7(/(0 +*,,*. D)/0 ;)(0 +0*+;)(0 + (* ;)(0 ++)+/. A/@/ + +-+ 0@) *@/ -+0+ 080 70+ *+/+/-(0,+0. S-/ -0;0 + 0+0+/,0 80 + () / + +/( -$ 8) +/) +,( *( - ?*(/ ,0+() 0)/+0 -0;0. A0*+ *,0( 8,0+ -.

TURI0$M+)*(0+$ *, 0+*$ >+/) 8++) -+( +-0$ /0) ) ;@)+/$ +/ 8*+/ >@-*$ -+08)$ 8( -,,) +8(+/$ 7+/,> ,0()$ ,( *( ()* (-/0 *+ 080 *=8/( -*+$ 8*+/ +-0 -,/$ +-/0+ ) / >@-* -,/$ *0,*=/ ) ;+0$ 7(/ ) *00 ;+*$ *(0* ((/$ *(0* -,/ *( ()/ ;0+ /*.

C+ 8( // ($ -0;/ + */ *. S()/ +0*+/ 0+0+/ ) / +0 -/(0,)$ +($-,) -(7 8,0 0+-,$ 0/$ + >0/+0$ >0+/)+/ + *(/,0$ 0+0+/ ) *+0) ;+*$ ;@)+/$

,0*$ 0>// + >0/+0 -+( 80>+0$ +0)/(0 7) -,/+/$ +-,0/+/ -++/ *0(/.A0*+ 80/(0 *+ +-,0/+/ ?:>0 70@)/(0$ *+0 - 0)/


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TURI(0$ *,0)(0 *0,*+)/$ @)+ 0/$ 0 0,$ -+);(0 *( @) )/0+0$ 80/(0 *,))/+/ ) *+0) ,0*$ / *(0*+)$ *,0+/ *( +0 >0+-$ 0,$ *+-/0+;. P080 0+0+/ ) ,( *( -,-/+0/+0 +,).

L+ 8( // -(7 80/8,0.

P0+0+/ ) 8( , - +?+ 0+0+/ ) *+0) $ 707*( 7+)*=/$ -/(8+/$*( *(0*$ *( 7+ *+0) +-0 +8$ *,,;$ 7+)*=/$ /,*+)$ *( *(0*$ *( 7+$ *(*,),$ *( ;)/ /*.$ 80/(0 + /+; ) *+0) ;$ ,0*$ *( (/ >+0)/(0 +-,0/+/ -++/

) *0(/. A0*+ 0+0+/ + )(/ *( -()/ )$ /(0),(0$ -*+,(0 >(>0+/)+/.C+ -0/$ (*(0 7(*/0 (-/0 *+ 0*$ *,)-,(0$ *0$ 0+0+/ ) / +0$80/(0 0* +-,0/+/ +--/:+)>+- ) *+0) $ +-0$ ,0*$ ;$ -0;/ *@/ W ,0 )8*+0. P080 -*+/ ) *+0)+ ;+*$ ,0*$ ;@)+/ + >0/+0 -+( 80>+0 *( >+0)/(0$ -++/+-,0/+/ -,-(0 +*;+/. C+ 7(/(0$ + +-+ 0@) -+0$ 080 ;,*$ \=-]$ >)$(*$ ;)(0 +7 -* + /$ ;)(0 0, + 80/(0.

TURI(-/0 *+$ (,) ) / /,+/ +*-/+ +*,))/+/. A0*+ >(-/0 0* 7+ 0+0+/ ) *+0) ,0*$ ,( ((/ *(

80/ -,-(0$ /+0/+0 0*$ +0)+-*$ ($ 0+$ *( 0,+0$ *0 *(0*. A0*+ 0+0+/ ) / -(7 8,0 +*=$ ()0$>0+/)+/$ *( *(0*$ + >0/+0 *( -,- @.

L+ 8( 7+$ +0*+ -*+,(0 *( *(0*$ *( -,- ;)$ /(0),(0 *( *(0*$+07+>*$ 8*+/ ($ 80/(0 ,0* + /+;$ 0+ + () *+0) ;/. L+ +-+ -+0 080$ >(-/0 *+ 0*$ -*+/ ) *+0) ,0* + >0/+0$ (*=

,0* 0( ) *+0) ,0* +-0 *( *(0*$ +0 >0+-$ *,-/$ 0,$+0)/(0 7+ ,0$ >($ *+0/,8.

A/@/ + +-+ 0@) *@/ + *+ -+0$ + -0/ - 080 80(*/ 0$ 0$ -/0(>(0$ ) ;0$ 80/ -*+/ =+/. D 0)(/ * + -$ )( /07( - -+-*

0($ +0( (/$ +0 7(* *+0) /07( - 8 *@/ + *. E-/ 7) *+


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TURI+0)/(0$ 8 *+ 0+0+/ *+ +/+0$ / +7 0+0+/ -(7 80/ 8,0$

( 7+/$ +/ *0(-/+*.L+ 8( , +0*+ -,/( ) *+0) ;$ 8*+/( 0)*=$ +0)/(0 )

+8$ 80/(0 ;+* + *(/,0 *( >+0)/(0 +-,0/+/ ) +-/ 8),+-. A0*+ )(/(0 )*,// ;$ -(7 8,0 ) + + P+0, *( >+0)/(0 -++/. M+-+ -+0 ,+/ 8 *,)-//(/ ) >(-/0 -+( *( *0 *,)-,(0$ (0+/ 0+0+/) / 0,+-/ + >0/+0$ 0+-, /*.$ -*+/ ) *+0) ;+*$ $ ,0*$ 0>// + >0/+0

80>+0. C,// ,0*$ $ *( >( -++/ +-,0/+/.C+ -0/$ +/@/ + +-+ 0@) *@/ *+ -+0$ 080 -(8(0$ 8,/+$ 80(*/ 0,+-/$

-*+/ =+/.C+ 7(/(0 +*,,* ;0(/(0$ ;)(0 +7 -+( 0,($ 7//0( *( >=+ @$ +-/*(0 7(/(0 -*$ ;)(0 +7 0, -* (*. TURI/0+@)*0(0,0 - 080 00+$ +0 + (*(0 7(*/0 - 8,,--* +-/*( (*:-0+/. L+ *( () - 080 () )( *,)--/)/ 8,0+/ ) >(-/0 K )(/(0 ) ,(

70@)/(0$ >( 0,+-/$ -(*(0 ) 80(*/ >($ 7(/(0 *+ )+*,,*. L+ +-+ 0@)$ @)> >(-/0 0+0+/ ) /$ - ,/ ,80 @)*0(0 0>// )*+0) ;/$ +-0 ,+$ *( >($ 8 -(7 8,0+ -(:*0$ 8 @)*0(0 *( -,-. L+ -0/$- 080 0,(- 7+ 8,/+$ *)/$ =+/. M+-+ -+0 -/ , +- (,+0$ + *+0 - 080 >(-/0 -+( 0+0+/ ) / 80/(0 ;+* -+( . C+ 7(/(0 080 ;)(0 -* (*$ -(*(0 ) 80(*/.

BIBLIOGRAFIE

• R+( N*,-*( T=),,>+ 0-/+(0+)/,0$ E/,0. I)/0. R7-.B(*(0/• R+( N*,-*( T=),,>+ +*/;/


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• C. F,0+ K Î)0(+0 )/0( ()/ +)/+ (7*• L>+ )0. 9"1994 0;) -/+70+ -+)*,)+0+ *,)/0+;),0 + N,0 >+ >)

-)/+/ (7*• L>+ )0. 221969 0;) +)>++0+ >-/,)+0,0$ *,)-//(0+ >+0+) 0-()0+ /(0 *( >-/,)+0+ 7()(0,0 • M+)(+ P)/0( C+8*+0+ O-+/+0 N; 2 A)( D C,/+0 : C0-/+) D)*+

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