Download - Passenger Voices on Social: 5 Steps To Guarantee Customer Satisfaction In the Airlines Industry
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Passenger Voices on Social: 5 Steps To Guarantee Customer Satisfaction In the Airlines Industry
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PASSENGER VOICES ON SOCIAL: 5 STEPS TO GUARANTEE CUSTOMER SATISFACTION 2
Table of Contents
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PASSENGER VOICES ON SOCIAL: 5 STEPS TO GUARANTEE CUSTOMER SATISFACTION 3
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PASSENGER VOICES ON SOCIAL: 5 STEPS TO GUARANTEE CUSTOMER SATISFACTION 4
1 U.S. Airlines are the Most Discussed but Negativity is a
Problem
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PASSENGER VOICES ON SOCIAL: 5 STEPS TO GUARANTEE CUSTOMER SATISFACTION 5
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PASSENGER VOICES ON SOCIAL: 5 STEPS TO GUARANTEE CUSTOMER SATISFACTION 6
2 Delays, Luggage and Service are the Issues Customers
Discuss on Twitter
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PASSENGER VOICES ON SOCIAL: 5 STEPS TO GUARANTEE CUSTOMER SATISFACTION 7
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PASSENGER VOICES ON SOCIAL: 5 STEPS TO GUARANTEE CUSTOMER SATISFACTION 8
3 Southwest, JetBlue, KLM & Virgin Lead the Way on
Customer Service
negative comments included customer allegations of staff being rude to passengers
as well as dismay at the general lack of communication when problems occurred.
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PASSENGER VOICES ON SOCIAL: 5 STEPS TO GUARANTEE CUSTOMER SATISFACTION 10
4 Discussions on Specialist Forums Focus on Benefits,
not Problems
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5 Understanding and Rewarding Influential Customers
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Conclusion
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About Talkwalker
Talkwalker is one of the world’s leading social data intelligence
companies. Its 1500 servers process 500 million posts from 150 million
websites every day. Talkwalker’s state of the art social data intelligence
platform monitors and analyses online conversations on social networks,
news websites, blogs, forums and more, in over 187 languages.
Talkwalker’s unique social date intelligence software was selected to be
a Twitter Official Partner in 2014. Its cutting edge technology enhances
the speed and accuracy of decision-making through real-time social
media listening and multi-faceted social media analytics.
The Talkwalker social data intelligence platform is used by over 500
clients around the world, including Volkswagen, Benetton, KPMG, Merck,
BASF, Ogilvy, Publicis, Peppercomm and Weber Shandwick.
Get in Touch