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Performance Management, Competency Assessment, and Career Development:
Keep It Simple!
Lynn SummersOffice of State Personnel
September 7, 2006
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Some Issues
1. Performance management process cumbersome and time-consuming
2. With addition of competency assessment for banded positions, appraisals are even more cumbersome and time-consuming
3. Legislature’s failure to fund Comprehensive Compensation System raises question: Why bother with performance management?
4. It’s called “career banding,” but not clear where the “career” part is
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Agenda
• Performance management model
• Simplifying performance management
• Relationship between performance management and competency assessment
• When to do competency assessments
• Improvement, development, and careers
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Performance Management Model
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Performance Performance AppraisalAppraisal
U, BG, G, VG, OU, BG, G, VG, O
Performance Performance AppraisalAppraisal
U, BG, G, VG, OU, BG, G, VG, O
Performance Management
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Work Work PlanPlan
Work Work PlanPlan
Ong
oing Ma
nagement of
Perform
anceO
ngoing M
anagem
ent of P
erformance
ResultsResultsResultsResults
COLA, CGRACOLA, CGRACOLA, CGRACOLA, CGRA
Perf bonusPerf bonusPerf bonusPerf bonus
Job Job DescriptionDescription
Job Job DescriptionDescription
A / U A / U MissionMission
A / U A / U MissionMission
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Reasons for Doing Performance Management
• Meet legal requirements
• Clarify expectations
• Give feedback
• Instigate development
• Produce results
• It’s Management 101
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Simplifying Performance Management
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O
ngoing M
anagem
ent of P
erformance
Ong
oing Ma
nagement of
Perform
ance
Manager’s Time Budget
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Work Work PlanPlan
Work Work PlanPlan
Performance Performance AppraisalAppraisal
U, BG, G, VG, OU, BG, G, VG, O
Performance Performance AppraisalAppraisal
U, BG, G, VG, OU, BG, G, VG, O% of time
Engaged in managing
OPTIMIZE!
MINIMIZE!
Engaged in PM admin and
paperwork
ResultsResultsResultsResults
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Work Plan
Key responsibilities
Dimensions
Complete Acme project
Meet specs, w/in budget, by 11/30…
Results expectations
Customer service Anticipates & responds..
Support Director Director on time 80%, 2 calendar conflicts…
Customer service 95% sat, 24-hr resolution…
Behavioral expectations
Teamwork Develops trust & good…
Communications Organizes & presents…
Performance Management
Describe results expected and how they will be measured1
Describe the KSAs that will be most important for successfully achieving the expected results 2
Position: ABC Pay Band: XYZ Level: Journey Employee: J. Doe
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Performance ManagementWork Plan
~~~ ~~~ ~~~~ ~~ ~~~
KSAs or competencies that will need to be improved or developed to meet performance expectations or to enhance employee’s career success
3
Signatures and dates4
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Performance ManagementWork Plan
Interim Review
~~~ ~~~ ~~~~ ~~ ~~~
Supervisor’s comments on progress1 Signatures and dates2
~~~ ~~~ ~~~~ ~~ ~~~
KSAs or competencies that will need to be improved or developed to meet performance expectations or to enhance employee’s career success
3
Signatures and dates4
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Work Plan
Key responsibilities
Dimensions
Complete Acme project
Meet specs, w/in budget, by 11/30…
VG
Results expectations Ratings
Customer service Anticipates & responds.. G
Support Director Director on time 80%, 2 calendar conflicts…
O
Customer service 95% sat, 24-hr resolution…
BG
Behavioral expectations Ratings
Teamwork Develops trust & good… VG
Communications Organizes & presents… O
Clearly written, under budget…
Actual results
On time 95% of appts, 1 conflict…
82% sat, 10 of 120 complaints…
When cust called…
Rating Support
Helped out JK when..
Composed email…
Performance Management
Performance AppraisalDescribe results expected and how they will be measured1
Describe the KSAs that will be most important for successfully achieving the expected results 2
Concisely describe actual results achieved and enter ratings1
Concisely describe actual behavior observed and enter ratings2
Position: ABC Pay Band: XYZ Level: Journey Employee: J. Doe
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Performance Management
VGOverall Rating3
Work Plan Performance Appraisal
Interim Review
~~~ ~~~ ~~~~ ~~ ~~~
Supervisor’s comments on performance and recommendations regarding improvement or development
4
Any significant changes in functional competency requirements or in demonstrated competency?
6
Signatures and dates7
~~~ ~~~ ~~~~ ~~ ~~~
Employee’s comments5
~~~ ~~~ ~~~~ ~~ ~~~
Supervisor’s comments on progress1 Signatures and dates2
~~~ ~~~ ~~~~ ~~ ~~~
KSAs or competencies that will need to be improved or developed to meet performance expectations or to enhance employee’s career success
3
Signatures and dates4
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Simplify Work Planning
• 5-7 goals reflecting primary responsibilities of job
• Give focus to goals based on:
– Alignment to higher goals
– Customer expectations
– Defined responsibilities
• Raise “level” of goals – from tasks to results
• Publish SOPs / do’s-and-don’ts elsewhere
• Give work plan the “newspaper” test
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Simplify Ongoing Management of Performance
• Position PM as essence of managerial role, not an annoying add-on – Management 101!
• Focus day-to-day conversations around KRRs
• Treat issues as problem-solving / learning opportunities with twin outcomes
– Getting the work done
– Building a collaborative learning environment
• Set up meaningful performance tracking mechanisms that involve employees
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Simplify Performance Appraisal
• OK, filling out the form is paperwork, but getting the information right is important
• Have employees supply information for their KRRs, behavioral examples for their dimensions … then vet the information
• Be concise – don’t over-document
• Appraisal discussion is managerial task
• Position discussion as “quality time” with employees – opportunity to reflect and look ahead
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Relationship between Performance Management and Competency Assessment
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Pay and Performance
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Job DescriptionJob DescriptionJob DescriptionJob Description Work Work PlanPlan
Work Work PlanPlan
Performance Performance AppraisalAppraisal
U, BG, G, VG, OU, BG, G, VG, O
Performance Performance AppraisalAppraisal
U, BG, G, VG, OU, BG, G, VG, O
Banded Banded ClassClass
Banded Banded ClassClass
COLA, CGRACOLA, CGRACOLA, CGRACOLA, CGRA
Ong
oing Ma
nagement of
Perform
anceO
ngoing M
anagem
ent of P
erformance
ResultsResultsResultsResults
Base pay rangeBase pay rangeBase pay rangeBase pay rangePerf bonusPerf bonusPerf bonusPerf bonus
Position LevelPosition LevelC, J, AC, J, A
Position LevelPosition LevelC, J, AC, J, A
Competency Competency AssessmentAssessment
C, J, AC, J, A
Competency Competency AssessmentAssessment
C, J, AC, J, A
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When to Do Competency Assessments
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Competency Competency AssessmentAssessment
C, J, AC, J, A
Competency Competency AssessmentAssessment
C, J, AC, J, A
When to Do Competency Assessments
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Job DescriptionJob DescriptionJob DescriptionJob Description Work Work PlanPlan
Work Work PlanPlan
Performance Performance AppraisalAppraisal
U, BG, G, VG, OU, BG, G, VG, O
Performance Performance AppraisalAppraisal
U, BG, G, VG, OU, BG, G, VG, O
Banded Banded ClassClass
Banded Banded ClassClass
COLA, CGRACOLA, CGRACOLA, CGRACOLA, CGRA
Significant Significant change in …change in …
Significant Significant change in …change in …
Position LevelPosition LevelC, J, AC, J, A
Position LevelPosition LevelC, J, AC, J, A
3-Ye
ar Re-a
ssessment
… person’s demonstrated
competencies?
… competencies required by position?
Ong
oing Ma
nagement of
Perform
anceO
ngoing M
anagem
ent of P
erformance
ResultsResultsResultsResults
Base pay rangeBase pay rangeBase pay rangeBase pay rangePerf bonusPerf bonusPerf bonusPerf bonus
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Improvement, Development, and Careers
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Performance Improvement Arena
Development Planning Arena
“Should”
“Actual”
“Actual”
Time
Per
form
ance
Improvement vs. Development
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Improvement and DevelopmentPerformance Improvement Plan
1. ~~~ ~~~2. ~~~~ ~~~~3. ~~ ~~~ ~~~~
Concisely describe what needs improvement, why, and consequences
1
Signatures and dates5
Action steps to be taken by employee to improve
Target dates
~/~/~~ ~/~~/~~~~/~/~~
2
3
~~~ ~~~ ~~~~
Describe how successful improvement will be measured
~~~ ~~~ ~~~~ ~~ ~~~ ~~~~ ~~ ~~~ ~~~~
~~~ ~~~ ~~~~ ~~ ~~~ ~~~~ ~~ ~~~ ~~~~
4 Resources and support to be provided
6 Follow up
Development Plan
1
5
2
3
4
6
Concisely describe purpose of plan (goals to be affected, career plans to be pursued) and competencies to be developed, skills / knowledge to be acquired
~~~ ~~~ ~~~~
Development opportunities to be undertaken by employee
1. ~~~ ~~~2. ~~~~ ~~~~
~/~/~~ ~/~~/~~
~~~ ~~~ ~~~~ ~~ ~~~ ~~~~ ~~ ~~~ ~~~~
Describe how successful development will be measured
~~~ ~~~ ~~~~ ~~ ~~~ ~~~~ ~~ ~~~ ~~~~
Time frames
Resources and support to be provided
Signatures and dates
Follow up
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Root Cause Analysis
Description of problem / opportunity
Description of problem / opportunity
Work habitWork habitWork habitWork habit
KnowledgeKnowledgeKnowledgeKnowledge
CompetencyCompetencyCompetencyCompetency
SystemSystemSystemSystem
ExpectationExpectationExpectationExpectation
Fix the system
Corrective ActionLikely CauseSymptoms
Revise the goal
Training, work-with
Development
Contract
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Career Development
Ongoing process in which people progress through a series of age-related stages, each involving a different set of developmental tasks, activities, and relationships
Adapted from Noe, Hollenbeck, Gerhart, & Wright. Human Resource Management: Gaining a Competitive Advantage (2nd ed.). Chicago: Irwin, 1997.
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Career Stages
Identify interests, skills, fit between self & work
DisengagementMaintenanceEstablishmentExploration
Develop-mental tasks
Activities
Relationships to other
employees
Approximate age range
Advancement, growth, security, develop life-style
Hold on to accomplish-ments, update skills
Retirement planning, adjust balance between work & non-work
• Helping• Learning• Following
directions
Making independent contributions
• Training• Policy
making
Phasing out of work
Apprentice Colleague Mentor Sponsor
18-30 30-45 45-60 61+
Noe, Hollenbeck, Gerhart, & Wright. Human Resource Management: Gaining a Competitive Advantage (2nd ed.). Chicago: Irwin, 1997.
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Career Planning / Management
Ongoing process in which employees
• Become aware of their interests, values, strengths, and weaknesses
• Obtain information about job opportunities with the organization
• Identify their career goals
• Establish action plans to achieve their career goals
Adapted from Noe, Hollenbeck, Gerhart, & Wright. Human Resource Management: Gaining a Competitive Advantage (2nd ed.). Chicago: Irwin, 1997.
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Career Planning Fact Finding
Learning about self
• KSAs – strengths and weaknesses
• Interests – satisfiers and dissatisfiers
• Derailers – career growth inhibitors
• Education and work history
Learning about jobs
• Key results and responsibilities
• Knowledge, skills, and abilities requirements
• T&E requirements
Methods
Manager feedback, 360, assessment center
Self-evaluation, occupational interest inventories
Manager feedback, tests, 360, assessment center
Documentation
Methods
Job description, work plans, interviews, internal job fairs
Competency profiles, work plans, interviews
Job description, interviews
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Use Competency Profiles as a Resource
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Derailers
– ArrogantArrogant
– AvoidantAvoidant
– EccentricEccentric
– ImpulsiveImpulsive
– Risk averseRisk averse
– VolatileVolatile
– Narrow thinkingNarrow thinking
– Resistant to changeResistant to change
– Failure to meet objectivesFailure to meet objectives
– Approval dependent Approval dependent
– Imperceptive / reservedImperceptive / reserved
– Attention seeking (self-Attention seeking (self-promoting)promoting)
– Perfectionistic (micromanager)Perfectionistic (micromanager)
– Argumentative (defensive)Argumentative (defensive)
Adapted from Center for Creative Leadership and Development Dimensions International.
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Career Plan
• Gap analysis
• Challenging experiences
– Test interests
– Build knowledge, skills, and abilities
• Accumulate portfolio of marketable skills, experiences, and accomplishments
• Periodic feedback and plan revision
• “Market” attributes, not self
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Thank you!