Advance Communication and Etiquette. Target Audience: Middle level Managers, Sr. Executives

Pedagogy: Exercises, Real-time scenarios, psychological activities.

Professional Communication:

Introduction to sales as a profession

Understanding Corporate Roles and responsibilities.

Different Personality Types and Communication Triggers.

Email, Telephone, Meetings and Video Conferencing.

Writing, Delivering and owing an effective Elevator Pitch.

Essential Time Management and prioritization.

Communication Versus Effective Communication:

The Art of Persuasive communication.

Establishing Authority with confidence, clarity and authenticity.

Active Listening and successful questioning.

Objection handling and closing.

Empathy, persuasion skills and effective positioning.

Structuring communication... opening, connecting and closing.

Personal Versus professional effectiveness:

Advanced body language, tone and projection techniques

How to be memorable--- Command, compel and connect.

Providing value in every interaction.

Conflict resolution and managing expectations.

Advanced Mirroring and eye accessing cues.

Social Selling, Building a Personal Brand and Demonstrating Domain Expertise

Leader Communication:

Events-centered communication.

Employee-centered communication.

Needs-centered communication.

Results-centered communication.

Intention analysis, blame cycle, handling difficult conversations.