19 May 2012
Plan, Build & Run a SharePoint Service. Not Server!
Naz Parker – Sanlam Group@NazParker01 #SPSJHB
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Track: Voice of the CustomerSession Level: 200
House Rules
Agenda
Business Demand
Pitfalls & Challenges of a “Reactive Approach”
Doing it Differently
Why SharePoint demand?
SharePoint has “grown-up”
Business been told it is easy to use
Will save them money, is “cheap” or is “free”
Easy to “knock together”
Adds great value
The common reactive approachBusiness A = All-in-one SP2010 Server!
Business B = Upgrading 2007 Server!
Business C = Needs dedicated SP2010 & SQL Oh! And Enterprise Licences too!
Department D = Get’s a Document Library on Business A’s server.
Team E = We’re very small, and want our own “free version” on our own VM!
Pitfalls & ChallengesMultiple Servers, Databases, etc.
Increased Costs: Licensing, Support & Maintenance
What’s Cheap & Easy about that?
Nothing!
How can it be done differently?
Provide SharePoint as a Business Service
But what about?
Questions that often scare IT departments.
How much of what is required?
How will it be configured?
Who is going to pay for what?
So how can it be achieved?
Executive Sponsorship Buy-in
Clear objectives:
SharePoint = Sharing
Share to drive down costs
Group-wide benefits
Consolidation
Standardization
Businesses awareness - it’s coming soon!
Infrastructure & Licensing
The days of a business owning a server are over!
IT owns SharePoint infrastructure & its licensing.
Business owns the user licensing.
An Enterprise Licensing Agreement helps.
The Sanlam Way!
Design & Implementation
Don’t try to be him!
Design & Implementation…
Infrastructure Architecture
SharePoint Architecture
High Availability & DR
Management Toolsets
Business Data Segregation
Security
In-house skills?
Partner
The Sanlam Way!
Make my day! Pick a Data Centre to power down!My Farm fails-over faster than you can V-motion my VMs!
The Sanlam Way!
WFE 1 WFE 2
APP 1
SQL Primary SQL Mirror
Hardware Network Load Balancing
SharePoint Application Failover
Database Mirroring
VM HOST ASQL Witness
VM HOST B
Storage A Storage BStorage Volume Controller
Data Centre 1 Data Centre 2
APP2
Development, Test & DR
The Sanlam Way!
WFE DR
SQL DR
VM HOST DR VM HOST C
Storage DR Storage B
DR Site Data Centre 2
WFE Test
DEV
SQL Test
APP DRAPP Test
Internal & External Facing Farms
Internal-Facing Intranets Farm External-Facing Extranets Farm
MS TMG Reverse Proxy
Reverse Proxy
Active Directory LDAP Directory
Content Publishing
SharePoint For Internet Sites
Enterprise
SharePoint Enterprise
The Sanlam Way!
Governance Plan
Imperative in a Shared Service!
Don’t “re-invent the wheel!”
Ownership & Roles!
Must Be Practical!
Development & Integration Standards!
Shared SharePoint
Interest Group
S
SharePoint Shared Service
S
Shared Service Provider
Management
SLegend
Business
External Service
Provider
Shared Service Provider
RequirementsDecisions
RatificationGroup: IT
Architecturee-Biz Technology Governing Body
Com
mun
icat
e D
ecis
ions
Conflict Resolution
Strategic Changes Major Impact Items
Technology Forums
S
B
ProjectSteering
Committees
S
E
B
Shared Services Board
S CCB
Group ExcoBBB
EscalationS CCBShared
SharePoint Governing Body
S CCB
CCBPublic SharePoint Community
S
BusinessInternal Forums
B
Influence/Knowledge Sharing
Architecture/Operations/Projects
Influence
Consultation
Governance Flow The Sanlam Way!
E
B
E
SharePoint SWAT TeamSBBB
De-centralized Site Administration
Information Security Policies Exist!
Managed Metadata vs. Folders
Site Admins – Reduced Admin Permissions
The Sanlam Way!
Service Adoption considerationsEmbrace “Early Adopters”
Create Self-Help Capabilities
Find Champions!
Assist the business
Service Adoption considerations
HR & IT Dev are the Champions
Business Analysts – SharePoint Training
Developers Mind-shift – Code Last
Site Admin & End User Team Site Manuals
Site Admin “How To Sessions”
Microsoft Productivity Hub
CodePlex SharePoint Learning Kit
me.sanlam.co.za – My Site – No content Tab
Intranets Extranets Business SolutionsThe Sanlam Way!
Service Support considerations
Service Desk
Service Management Processes SLAs & OLAs
Reporting Web Analytics +
Internal SharePoint Support Team COE
Project Teams
Billing Model Considerations
Businesses have budgets!
Per User subscription?
% of Operation Costs?
Projects?
Storage?
Questions & About MeSharePoint Manager with Sanlam ITISS
IT Pro/Architecture on MS stack since 1994
Working with SharePoint since WSS 2.0
Contributor tohttp://www.cmswire.com/cms/information-management/sharepoint-as-a-shared-business-service-012169.php
MS Case Studyhttp://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=710000001248
http://twitter.com/NazParker01
http://za.Linkedin.com/in/nazparker
