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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Frequently Asked Questions&
Website Best Practices
1.800.308.9936 PHONE NUMBER
817014ACCESS CODE
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
JANELLE SHAEFFERWeb Application Strategist
Brian HardingWeb Application Strategist
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
QUESTIONS?During the presentation feel free to ask questions by typing a message within the dialog box.
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
EXPAND/COLLAPSEClicking the red arrow button will allow you to collapse and expand the dialog box.
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Today’s Agenda – Frequently Asked Questions• Admin Toolbar• Axis Editor• Tables• Calendar• Email• Mail Reporting• Cross Marketing
Look out for Clubessential Best Practices marked by:
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Admin Toolbar• Not an admin?
– Please find the same options under the “Admin” tab in your website’s navigation
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Is there a quick way to access al l of my admin/editor features?• Hover over the top left “Admin” toolbar• Quickly access Club directory, calendar, image explorer and more!• Questions about certain menu items? Reach out to your dedicated
support representative.
FAQ - Admin Toolbar
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
-How do I know who to contact at C lubessent ia l?-Where can I fi nd educat iona l resources on my webs i te?-Does C lubessent ia l have any t ra in ings I can at tend?-How do I v iew the webs i te the way my members v iew i t?• Hover over the top right “Clubessential” logo• Questions about certain menu items? Reach out to your dedicated support
representative.
Be sure to check back often fornew education classes!
FAQ - Admin Toolbar
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Axis Editor• Check out our weekly Axis Editor Education Session!
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
How do I edit my website when there is no “cl ick to edit” button?• Content without a “CLICK TO EDIT” button will need to accessed
elsewhere• These areas could be articles or calendar modules• Contact your web application strategist with specific questions
FAQ - Axis Editor
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
How do I edit my publ ic website?• Some Clubs have separate public and private websites
– www.grandkeyclub.com & members.grandkeyclub.com
• To edit the public you will need to use /admin after the website URL– www.grandkeyclub.com/admin
• Can’t access your public website? Contact your web application strategist
FAQ - Axis Editor
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
What is ##PAGETITLE##?• This is called a Snippet• ##text## dynamically pulls data from the website• Personalize the website, emails and more!
Explore all of your optionsBy clicking “More…”
FAQ - Axis Editor
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Why does my content look diff erent after I save i t?• Content pasted directly from an outside source may contain non web-
safe formatting• This formatting may appear correct until saved• Once saved, the website will attempt to translate the formatting into
HTML formatting
Always paste contentas plain text
FAQ - Axis Editor
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Why does my content look diff erent after I save i t?
FAQ - Axis Editor
HTML Formatting Word Formatting
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Tables• Join us for our next Coffee Break: Tables 101
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
How do I create a table?
FAQ - Tables
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
How can I better al ign my content?• Tables are the most efficient way to align content• Text and images can be aligned differently in different cells
FAQ - Tables
“Right-Click” in a cell to discovertable and cell properties
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Why is my content blowing out my page?• Is there a width set to your table?• Are your images too big for the content area?
Do not set a “table width” unlessyou know the width of the page
FAQ - Tables
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990px Wide
CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Why is my content blowing out my page?
FAQ - Tables
600px Wide
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Calendar• Be sure to check out our Calendar & Event Manager live
education sessions
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
What are the diff erent types of events I can setup?• The calendar can be used for 3 different types of events; single day,
multi-day and cloned• Single day events happen once
– Mothers day brunch– Memorial Day BBQ
• Multi-Day events happen over a span of time (one registration)– Member/Guest tournament 5/24-5/26– Junior golf summer camp 6/5-6/10
• Cloned events are single day events that re-occur (multiple registration)– Happy Hour every Friday– Yoga every Tuesday/Thursday
FAQ – Calendar
Online registration keeps the members coming back to the Club website
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Can we fi lter diff erent events to diff erent calendars?• Yes! Filtered calendars are a great way to inform members of Club
events• Filtered calendars can be used all throughout the website to cross-
promote events
FAQ – Calendar
Use the correct category to properly filter events between calendars
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Email• Be sure to check out our Email 1 & Email 2 live education classes
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Where do I start when composing an emai l?• Templates are a great place to start• Start with a Clubessential template or create your own!
Start with a new/freshtemplate each time
FAQ – Email
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
How can I target specifi c members to email?• Groups can be created from specific information in the Club’s online
directory• Some form of consistency must be present• Contact your web application strategist to get more information from
your accounting into your online directory
FAQ – Email
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
What is the diff erence between a stat ic group & dynamic group?• Static group – does not change automatically/manually manage• Dynamic group – pulls up to date information based on rules and data
from the directory• Opt-in groups- admin created group/members choose to join
FAQ – Email
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Mail Report ing• Be sure to check out our Email 1 & Email 2 live education classes
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
How can I determine the success of the emai ls I send from the website?• Mail Reporting is a database of statistics from individual or group emails• View open rates, bounce blacklist and more!
FAQ – Mail Reporting
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
What is the bounce blackl ist?• Members on this list have been unsuccessfully sent emails more than
twice• Emails commonly bounce because they are incorrect, no longer exist or
the members inbox is full• Click on “Bounces” to determine the cause
FAQ – Mail Reporting
Manage the bounce blacklist to ensure the maximum amount of members are being reached
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
What is the emai l complaints l ist?• Members have marked 2 different Club emails as “spam”• Click on “Complaints” to view the specific email• The Club can “Remove” the member so they may begin receiving emails
again
FAQ – Mail Reporting
The Club should encourage membersto “unsubscribe” rather than mark emails as spam
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Cross Marketing• Be sure to check out our Cross Marketing education session
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
What is cross marketing?• Using the tools and space on your website to increase event awareness
FAQ – Cross Marketing
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Where on my website can I cross market events?• Cross marketing can be done all over the website:
– Member statements, reservation notifications, directory, tee sheet/dining reservations and more!
FAQ – Cross Marketing
Save your work as a “template”. This saves time and maintains consistency
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
What i tems do I need to contact my WAS for?• Page title changes• Adding /removing pages• Navigation changes• Navigation that links directly to
a PDF• Directory layout• Accordion changes (adding,
renaming, rearranging etc.)• Updating calendar categories• Adding modules (calendar,
articles, photo albums etc.)
What i tems can I manage mysel f?• Adding Staff members• Creating articles• Linking pdf/word documents on
a page• Updating RosterSync status
types• Upload documents/images• Basic group creation• Composing/scheduling emails• Setup event registration• Manage photo gallery
categories
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CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Do you have more quest ions? Need addit ional information on a topic?• Check out our Live Education Sessions! These classes are a quick and
easy way to dive into specific areas of the website and brush up on your skills
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Please take a few minutes to complete the short survey following this presentation.
CLUBESSENTIAL, LLC 455 DELTA AVE. SUITE 300. CINCINNATI, OH 45226 800.448.1475 [email protected]
Join us June 5 th for:
Tables 101