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Wipro Infotech Driving
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CONFIDENTIAL© Copyright 2006 Wipro Ltd
Agenda
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Introducing Wipro
Range of Services
Across Domains
Defining Processes
EstablishingCredentials
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Introducing Wipro
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Introducing Wipro
Wipro Ltd. - No. 1 provider of integrated business,technology &
process solutions.
- IDC, MetaGroup, Forrester (2004)
Sustained growth
• 42% CAGR in the last 5 years
• World No. 4 in IT services (market cap)
Partnering industry leaders
• 89 Global 500 clients
• 151 Forbes 2000 clients
Global footprint
• Presence in 35 countries
• 10000 itinerant employees• 10 near shore development centres
• 30 nationalities
• 2000 domain consultants
Diverse talent pool
Clie
nts
Glo
bal
Dev
elop
men
tC
entr
esE
mpl
oyee
sR
even
ues
2000-01 2001-02 2002-03 2003-04 2004-05 2005-06
Mil
lio
n U
SD
662696
9021346
1865
2385
1013
1419
42
53
2226
2834
40
44
217 226288
399421
494
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Introducing Wipro:Defined by quality
33% business
parameters to benchmark
quality standards
Through a single-minded…
emphasis on quality…
throughout its delivery
processes, Wipro has
shown impressive improvements
in delivery capabilities, client
satisfaction, and the ability to
continually reduce the cost of
services, which it aggressively
passes on to its customers.
- Gartner
World’s FirstSoftwareCompany
World’s FirstIT Company
SEI-CMMLevel 5 Six Sigma
World’s FirstCompany
PCMMLevel 5
ISO 9001
IEEEAward
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Wipro Infotech is
Introducing Wipro Infotech
Increasingly services led
the India, Middle East and Asia Pacific business unit
of Wipro Ltd.
ranked No. 2 in Indian Domestic IT Services Market:
IDC Report, 2005
39% CAGR and 36% PAT CAR over 3 years
Ser
vice
sR
even
ueE
mpl
oyee
sR
even
ue
2917 38896089
7927
30 3240
54
10421 1215517398
21425
2002-03 2003-04 2004-05 2005-06
Diversified skill baseacross service lines
Revenue doubled injust 3 years
* Gross Revenue
(mill
ion
rup
ee
s)*
( in
10
0s)
(mill
ion
rup
ee
s)
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Consulting
Six Sigma and HR Process, Enterprise Architecture, IT Governance, e-Governance, Security Governance,Strategic Cost Reduction
Business Solutions
Business Applications, E-Enabling, Third Party Testing, DW/BI, Application Maintenance, Banking, Telecom, Manufacturing and Govt Domain Solutions
System Integration, Manage IT- Data Centre, End-user, Help Desk, Telecom Management, Application Support
IT, Process Strategy formulation and alignment to business
Professional Services
Infrastructure Products
Total Outsourcing
Networking, Personal, Enterprise, HPC, Storage, Call centre, Software, Enterprise Management and Security
Introducing Wipro Infotech:Services Diversity
Partner for the complete IT Lifecycle
Consult Architect Integrate Manage Sustain
Enterprise
Telecom
BFSI
Government
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Introducing Wipro Infotech:Process Driven
Project Management
Participation
Monitoring System
BusinessProblem
Project
StatisticalProblem
StatisticalSolution
BusinessSolution
Change Management
Workshop Technology
Top Management Involvement
Goal Line
SEE Index
Weekly Dashboard
PerformanceScorecards
Teaming
ProjectSelection
Scoping
LEAN Principles
Knowledge Management
ISOPCMMCMMiBS7799
D M A I C
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Introducing Wipro Infotech:Global Presence
Wipro in Middle East
• Presence since June 2001• 400+ Wipro consultants including 80+
local consultants• Over 75 customers • Two regional offices:
• Dubai servicing UAE, Oman, Qatar, Kuwait & Jordan
• Al Khobar servicing KSA & Bahrain
Wipro in Australia and ASEAN
• Presence since 2002
• 150+ consultants present onsite and offshore
• Blue chip customer base in key verticals
• Offices in Sydney, Melbourne, Singapore,
• Kuala Lumpur
• Dedicated sales, pre-sales and delivery teams for the region
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Range of Services
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Range Of Services:
Consulting Services
Business Transformation
Business Process through Six Sigma, IBPI, Lean, TrizIntegrated Quality Management- ISO, CMMi, EFQMHR Optimization through PCMM Advisory & Implementation
Advisory and Implementation Services
Strategy
Enterprise Architecture- Design and OptimizationIT Governance through ITIL, COBIT, BS15000Shared Services Consulting
Strategic Cost Reduction
Strategic SourcingSupply Chain process consultingProcurement technology enablementLow cost country sourcing
E-Governance
e-Governance Strategy and Road Map Capacity PlanningProcess re-engineering servicesProgram managementE-Tendering solution
Security Governance
Advisory and AssuranceIdentity ManagementTechnical Risk Assessment Security Compliance to Standards
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Range Of Services:
Consulting Services
Recognitions
No.1 Network Security Services Provider- V&D June 06
50 Six Sigma Consulting Assignments
120 Security Governance Assignments
Capacity Planning/Road-map Assignments for 15 Governments
1st Integrated Land Information System project for AP Govt.
Security Governance Business TransformationE-Governance
Partial list of clients
Strategic Cost Reduction
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Range Of Services:
Business Solutions
Horizontal Solutions
Enterprise Application Services
ERP, CRM, SCM SRM Consulting, Deployment and SupportPractices –SAP, Oracle, PeopleSoft,
Siebel
Application Maintenance Services
Configuration, Helpdesk, MaintenanceProject Services and Upgrades
Third Party Testing Services
Test Process ConsultancyLifecycle Testing, Test AutomationSpecialized Testing
DW/BI
DW/BI Architecture, DesignData MiningCustomer Analytics
E-Enabling
Enterprise Consulting & ArchitectureEnterprise Web ServicesEnterprise Application IntegrationContent Management and PortalsExpertise on J2EE, .NET
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Range Of Services:
Business Solutions
Recognitions
10 projects on SAP ECC 5.0
First HRMS Implementation in Bank
First IS-Reinsurance deployment in GIC
One of 12 Global CAP of Oracle
Best APA Channel Partner for SAP
Among the top 10 partners in SMB for SAP, Globally
Partial list of clients
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Range Of Services:
Professional Services
System Integration Manage IT Enterprise ServicesPC and
Microsoft Services
Network and Platform
ConsultingService Desk Linux Services
Hardware and Software Support
Network Integration End User ServicesInfrastructure Management
Migration Services
Server and Storage Integration and Consolidation
Data Centre ServicesVoice and Data Support
DB Management
Data Centre Integration Server and Storage
Management Security Services Upgrades
Call Centre IntegrationApplication Management
Middleware Integration Network Management
Enterprise ManagementOS, Backup Services
DB, Web and Mail Management
Call Centre / Telecom Management
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Partial list of clients
Range Of Services:
Professional Services
Recognitions
No.1 Network Integrator
No.1 Network Security Services Provider
No.2 Network Management Services Provider
Customer Advocacy – APAC Region - Cisco Systems
Largest SI for Nokia Firewalls
Best SI for Competitive Wins - IBM
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Range Of Services:
Global Service Management Centre (GSMC)
Customers
Integrated Service Delivery across Service Lines & Technology
Consulting & Integration
- Business Analysis
- Implementation
Software
- Business Analysis
- Implementation
Infrastructure Management
- Install / Add / Move / Change / Breakfix
Availability Solutions
- Breakfix
Consulting & Integration
- Analysis
- Change Mgmt.
- Specialist Skills
Software
- Application Mgmt.
- Application Ops.
- Application Roll Out
Infrastructure Management
-Monitoring
-Management
Availability
-Diagnostics
-Management
Processes
(ITIL / Lean / CoBIT)
Knowledge Base Tools
(Automation & Reporting)
Platform for Non Linear Services Growth Integrated Service Delivery - For Seamless IT Lifecycle Services
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Partial list of clients
Range Of Services:
Global Service Management Centre (GSMC)
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Partial list of clients
Range Of Services:
Enterprise Products
Infrastructure Building Blocks & Alliances Recognitions
Premier Systems Provider for Sun
Best SI for IBM in Competitive Wins
Sales Champion for HP OV
Elite Award- Innovative IT Management
Solutions Partner Award- CA
Enterprise Platforms
Networking
Call Centre
EMS/Security
Storage
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Range Of Services:
Personal Computing
• Corporate and Enterprise segment focus
• ISO certified manufacturing facility
• Technological partnership with Intel, Microsoft to ensure latest products
• Support available at remote locations across the
country, toll free 24/7 technical support center
• 100000+ unit sales in India
• Strong focus on mission-critical NetPower Servers (Xeon, Itanium, Blade Servers)
• Critical infrastructure projects hosted on NetPower
include:
• BSE Real-Time Surveillance
• Templatized ERP solutions for SAP -SMB
• Messaging infrastructure for LIC
• India’s first 300 node HPC at a leading PSU
• Mission-critical BFSI customers
First to bring the latest technology with support to over 100 locations
across the country
A complete range of robust and powerful servers to fulfill every need of small & medium and enterprise
businesses
Packed with value and features to deliver that extra punch for mobile
computing
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Range Of Services:
Total Outsourcing
New application development& management
Infrastructure set up & Provisioning on a pay-by-us
basis
Process implementation
PROGRAMGOVERNANCE
En
terp
rise
Ap
plic
atio
n
Consulting
Technology
Infrastructure
Core applications sustenance
Application optimization
Infrastructure management
New product evaluation –Infrastructure & applications
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Partial list of clients
Range Of Services:
Total Outsourcing
Service levelmanagement
Technology
Contractmanagement
Relationship
PMO
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Across Domains‘
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Across Domains: Government
E-Governance Advisory Service
• Defining e-governance vision,
mission and strategies
• Developing e-governance
blueprint/ roadmap and
prioritization of Initiatives
• Developing e-governance architecture
• Developing human resource roadmap
for implementing e-governance
roadmap
Technology Selection
•Defining user requirements
•Developing detailed FRS and
mapping the requirements to
standard products
•Identifying suitable products
available in the market
•Developing RFI/RFP
•Vendor evaluation
•Contract management
Application Strategy Development
•Defining user requirements
•Developing detailed FRS/ SRS based
on the requirements
•Developing high level technology
design including H/W, O/S, database & LAN/WAN specifications
•Defining integration requirements with
existing systems
•Developing RFI/RFP
•Vendor evaluation
•Contract management
Partial List of Projects
• E-governance roadmap & capacity planning for 15
state governments in India
• 1st integrated Land Information System Project –
Govt. of Andhra Pradesh
• E-governance portal consultancy for Dubai Govt.
• Implementation consultancy for Oman Govt.
• IT Plan and Policy for ERP, LAN, messaging for
Saudi Electricity Regulatory Authority
• Document Management System for Bahrain
Monetary Agency
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Across Domains: Telecom
Infrastructure & testing
Integration Solutions
OSS/BSS
ADMPackagedapplications
Operations
Niche Solutions
• Tier 1, Tier 2, Tier 3 services
• Remote management of IT infrastructure
• Consulting services – Server consolidation, exchange migration & more
• Application testing
• Network Testing
• Automation
• EAI and B2B integration
• Integration factory for information management and data warehousing
• COTS implementation – example Kenan, Portal, ADC, MetaSolv, Axiom etc.
• Integration with other systems
• Maintenance and support services
• Migration and consolidation
• Portfolio rationalization strategy
• Application development and maintenance – Legacy, client-server and web
• Packaged application implementation, integration, rollout and support
• Frameworks around order mgmt, inventory mgmt and revenue assurance
• Consulting services
• Call center services
• Business process outsourcing – bill processing, AR/ AP, HR & benefits and procurement
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Across Domains: Financials
Dedicated Domain and Delivery teams
Banking and Diversified Financial Services
Deposits
Wholesale Banking
Consumer Credit
Payments
Leasing and Mortgages
Securities & CapitalMarkets
Brokerage
Global Custody
Asset Management
Retirement planning
Transfer Agency
Exchanges
Wealth Management
Insurance
Life
Property & Casualty
Brokerage
Reinsurance
Integrated services portfolio
Enterprise Applications Package Implementation Business Process Outsourcing Consulting
Technology Infrastructure Services
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Across Domains: Financials
Partial List of Projects
Partial List of Projects
• Core Banking System Study and Infrastructure Provisioning- Union Bank of India, Vijaya Bank,
Oriental Bank of Commerce
• 1st Re-Insurance Package Deployment in GIC
• Total Outsourcing – Yes Bank and HDFC Bank
• Asset Liability Management- Karnataka Bank
• Strategic Cost Reduction- HDFC Bank
• Information Security Compliance – Bahraini Saudi Bank
• Six Sigma Consulting- Corporation Bank
• Identity Management, Information Risk Profiling and SoX Compliance- one of the leading Banks
in Australia
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Across Domains: Manufacturing - Dealer Management Solution
Partial list of clients
Sustenance Services
Roll-out
Distributor & Central Portal Integration
Change Management
Central Portal DevelopmentDistributor
Application Development
Enterprise Application
Integration
Training
Facilities Management
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Across Domains: Manufacturing - Collaborative Manufacturing Enabler
CME Platform
Legacy and Mainframe
Applications
Databases
Web Services
WebBrowser
Portals
Mobile & PDA
Rich Clients
Policy
Security
Process Orchestration
Transactions
Messaging
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Across Domains: Manufacturing - Collaborative Manufacturing Enabler
Features
Application connectivity
Providing integration middleware that allows information to flow between applications in a waythat abstracts the details of the information flow from the applications themselves
Process integration
Creating business processes and managing them based on runtime data, ensuring that the processes are within the boundaries of parameters that keep the company ahead of its competition
Monitoring business processes
Provides a visual interface to model and monitor run time assets to implement business processes
Centralized view
Powerful web-based executive information system that provides consolidated view of an organization's performance making it easy to respond more quickly to new opportunities and potentially gain competitive advantage
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Across Domains: Manufacturing - Collaborative Manufacturing Enabler
Intra plant integration
To integrate various systems and applications within the plant level to reduce the complexities of
interfaces and to reduce data flow points
Enterprise integration
To integrate various plant systems with enterprise systems (ERP) for collaborative approach and to bridge the gap between two islands of information
Extended enterprise integration
To integrate the application within the organization (plant, enterprise) with external partners like customers, suppliers etc.
Partial list of clients
Framework
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Across Domains: Retail Offerings
Consulting
•CoE based domain consulting
•Latest knowledge and solutions through membership in industry bodies
•Build-buy analysis
•Business process mapping
Package evaluation & implementation
•Partnership with package
developers
•Specialized practices for
implementation with specificpackages
•SAP, Oracle, Peolesoft, JD
Edwards, SIEBEL, Clarify, i2and Ariba, Dassault Systems
Solution development / enhancement
•Addition of functionality to
existing solutions
•Building new solutions ground up
•Integration of solution with the
rest of the system
Point solutions/ Ready-to-use frameworks
•Reverse logistics contract Management
•POS, GDS, GTIN tool, Gift registry
•RFID ROI calculator
•E-Prescriptions
Maintenance and supportBusiness process outsourcing
•Offshore/ onsite model
•Application enhancement
•Data Conversion
•Production support, customization, version upgrade
•Process outsourcing
•SCM Back office retail – Transaction process
•Lean six sigma and COPC
based
continuous improvement & compliance
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Across Domains: RFID Services
Business process
• Process consulting
• Strategy & business case development
• Utilization of data across supply chain
En
terp
rise
Ap
pli
cati
on
Lay
er
Real-Time dataprocessingLayer (Savant)
• Reader management & synchronization
• Data filters & loggers
• Interfacing using standard
protocols (XML, SOAP)Mid
dle
wa
re L
ay
er
Ha
rdw
are
La
ye
r
RFID Hardware
• Site surveys
• Tags & reader selection
• RFID infrastructure set-up
Hardware interface layer
• Reader interfaces & adapters development
• Communication with other hardware
WIPRO
Partners
Enterprise applications
• Development of custom applications.
• Package implementations & customization
Application integration
• EAI integration using J2EE,
Microsoft or standard
technologies
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Partial list of clients
Across Domains:
Healthcare
Wipro
HIS
•HR / Payroll •Fin. Accounting•EPABX•Lab Equipments•PDA •Mobile Phone
Interface to
Third Party
Applications
Patient
Management
•Reception•Registration•ADT
Sup
port
Ser
vice
s •CSSD
•Diet & Nutrition•Food & Beverages•House Keeping•Laundry•Marketing•Administration
Materials
Management
•Materials Mgmt•System - Purchase •Main Stores•Sub Stores
Enterprise
Mgm
t. Services
•Sec. & Identity Mgmt.•Package Deal Designer•Contract Management•Accounts Receivable
Clin
ical
&
Sup
port
Ser
vice
s
•Doctor’s Module•Specialty Module•OP Billing•IP Billing•Emergency
Wards•ICU•Phlebotomy•Laboratory•Cardiology
•Radiology•OP Pharmacy•IP Pharmacy•Operation
Theatre•TransfusionMedicine•Medical Records•DischargeSummary•Cath Lab
•Electronic PatientFolder•Enterprise-wide •Scheduling
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Defining Processes
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Defining processes: People
• Quality processes in place - PCMM level 5, SEI CMM6, Six Sigma
•15 000+ employees trained in Six Sigma methodologies
•Largest pool of certified PMI consultants in India: over 700 consultants
•3 day Veloci-Q training for all fresh recruits
• Lateral hiring from consulting organizations
• Specific emphasis on domain skills and practitioners’ approach
• WASE - Wipro Academy for Software Excellence – sharpening in-house talent
• Dedicated knowledge management
• Talent transformation and training through class room and e-learning
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Defining processes: Innovation
Gate 5Part of Business
Gate 4Customer Pilot
Gate 4Customer Pilot
Gate 3Investments
Gate 3Investments
Gate 2Business Plan
Gate 2Business Plan
Gate1Idea Evaluation
Gate1Idea Evaluation
480 ideas 40 ideas 26 ideas 8 ideas 8 projects8 ideas
Creative Destruction through Innovation
Our Approach
Theme - Fast forward into the future
Line extension projects – Newer practice areas within divisions
Breakthrough projects – Newer business areas
The Process
Every idea needs to go through an evaluation gate process
Innovation council decides the movement through the gates
Gate 0Idea generation
Gate 0Idea generation
Latent Need
Innovation
FeltNeed
Early competition
Manyplayers
MatureMarket
Market Maturity Cycle
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Defining processes: Innovation
Benefits
Business through innovations of previous years in 04-05 was Rs 9500 m
Innovation revenues however gets measured for the last 3 years – 7% of revenues currently
43
440
860
200
400
600
800
1000
2003-04 2004-05 2005-06
0
5
10
15
20
25
No of Projects
2002-03 2003-04 2004-05 2005-06
5
8
16
22Revenues
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Defining processes: Mission Quality
Processdefinition
Process implementation
Continuousimprovement
LeanDMADV Audits
Metricsquality control
DMAICLean , QIC
Proactive / reactive management
Net promoter score
Processeffectiveness
CONFIDENTIAL© Copyright 2006 Wipro LtdR
ea
ctiv
e
Pro
activ
e Customer portals
QOS (Quality of Service)
Customer interaction
Annual Perception Survey
Pitstop –
Escalation
management
QOS
(Quality of Service)
Defining processes: Customer Advocacy
Cu
sto
me
r
CONFIDENTIAL© Copyright 2006 Wipro Ltd
EstablishingCredentials
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Establishing Credentials: Clients
Enterprise
Finance
IT & ITES
Telecom
Government
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Establishing Credentials: Client Speak
Quality leadership Wipro has the most experience with global customers, strong management backingto grow and improve service.
- AMR Research “Low Cost High Quality”, Dec.2004
Wipro has successfully designed and implemented a SAN solution at our premises. Wewould like to record our appreciation of the skill-sets and experience that Wipro brought tothe table and would have no hesitation in recommending Wipro for similar deals.
- Vinod Sadarangani, Vice President - IT, Orange
..I am amazed with their desire to complete task on hand and on their motivation levels…
- CRISIL, in appreciation of Wipro efforts during Mumbai Floods
Wipro became the logical choice…extensive experience in handling large technology projects, deep understanding of our business needs, access toappropriate technologies and commitment to see the project through from end-to-end were important in swinging our decision. - Satish Pendse, GM-Systems, Marico
While the content management tool that Wipro was offering fitted the bill perfectly,the fact that they could offer an end-to-end solution - the hardware, software, system integration, backend connectivity, hosting services- helped finalize ourdecision. To cap it all, their domain expertise in the financial segment was a definite clincher. - Mukarram Bhagat, CEO, CRISIL
Reliable partner with proven track record
Commitment to go the extra mile
Tangible, measurablebusiness results
Business and Domain Expertise
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Driving Business Momentum
Delivery mechanisms aligned with assurances
Accurate quality processes
Commitment to excellence
Expertise grounded on experience
Beyond provision of end-to-end solutions
Pioneering specializations in the field
Value Proposition
CONFIDENTIAL© Copyright 2006 Wipro Ltd
The Wipro Advantage
Service delivery excellence through strong program governance methodologies
Value deliverance through innovation
Best in Class alliances
Services diversity
Preferred partner of choice for 117 of ET500 customers in India
Integrated end-to-end IT services company in India
The Wipro Infotech Advantage
The key strengths of Wipro Infotech lie in
business ready e-infrastructure solutions for
BFSI, telecom and government verticals,
providing complete IT lifecycle management:
procurement and integration services, product
support and IT management services and
application-specific platform frameworks and
associated practice built around that .
- IDC Indian IT Services Market Analysis 2005-10
Leveraging Advantages
CONFIDENTIAL© Copyright 2006 Wipro Ltd
Spirit of Wipro
Wipro Infotech
Thank youwww.wipro.in
Corporate Office:
Wipro Infotech
Doddakannelli, Sarjapur Road,
Bangalore-560 035, India
Tel: 91-80-28440011
Fax: 91-80-28440214