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Health Management
Hospital Outcome Monitoring Parameters
Aesculapius Healthcare Consultants (AHC)
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About Us
What We Offer• Only Patient Safety firm in
Nigeria
• Healthcare Quality Management
• Healthcare Business Development
• Health Insurance Advisory
What We Have Done Hospital Reengineering and
Outsourced Management
Hospital Process Improvement Advisory
Hospital Quality Management Advisory
Care Coordination Trainings
Patient Safety Trainings
Health Insurance Advisory
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Evolution
2014:Targets-HQI Web Portal uptake across different Application platforms
2009- Aesculapius VN-Project Management Firm part time
2010- Project Management and Lean Six Sigma Training and Advisory full time
2011- Started developing HQI part time
2012- AVN Consulting Aesculapius Healthcare
Consultants (AHC), TeamSTEPPS Master
Trainer at Duke Health System, Durham
2013- Lagos State Patient Safety and Food
Safety Consultants The AGPMPN Quality Program Beta testing for HQI Patient
Satisfaction Module-Q4,2013
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Monitoring Hospital Outcomes
Patient Focused Care
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Nigerian Experience
• Assessment conducted by HMOs for Provider Hospitals
• No National Assessment tool like JHACO, COHSASA, NIAZ
• No Tool for Patient to Assess Hospitals
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Analysing Hospital Outcomes
• Numerous Inputs into the Healthcare System: Funds, People, Equipment
• Difficulty in assessing Output
• Lack of International Standard Evaluation Tool to assess Output
• Lack of defined Quality Management Standards for Hospitals
Benchmark Outputs and Processes against International Healthcare Standards
Develop Tools to optimize Results and improve Quality from present Funding
Develop Tools that Empower Patients regarding their care
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Clinical Performance Standards in Nigeria
Developmental Partners –USAID, Maternal and Child Health Integrated Program (MCHIP), JHPIEGO, access• Performance Standards for Emergency Obstetric and
Newborn Care (EmONC) in Kano, Katsina and Zamfara States
• Performance Standards for Malaria in Pregnancy (MIP) Program in Akwa Ibom State
• Performance Standards for Family Planning in Nigeria
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Quality Framework for Monitoring Outcomes(Donabeldian)
Glickman S W et al. Int J Qual Health Care 2007;19:341-348
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Hospital Outcome Monitoring Parameters
Input Indicators
Process Indicators
Outcome Indicators:
• Clinical Outcomes
• Hospital Performance Indicators
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Thinking Solutions
Crowdsourcing- to improve Healthcare Quality and Patient Safety
Transforming Generation Y/ Internet
savvy Patients into Change Agents by providing Tools to
participate in Healthcare Outcomes
Process of getting work done by a crowd of People, usually online
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Hospital Quality Index (HQI)
• Support Standardization and Accreditation
• Independent Quality Assurance Tool for Healthcare Stakeholders
• Rate Healthcare Facilities based on Patient Perceptions
• Performance-based Healthcare Standards with clear Outcomes .
• Healthcare Standards delivered in an Innovative Web-based solution.
• Rating creates Friendly Competition
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Assessment Tool
HQI Portal
Hospital Self-Assessment with Performance Scores
Patient Assessment
Hospital Rating
Hospital Outcomes Improvement
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Hospital Self Assessment
Outcomes
Leadership & Hospital
ManagementStrategic Planning
Management
Care Process Management
Quality Management
Risk and Patient Safety
Management
People Management
Resource Management
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Benefits of HQI
Improve Performance by establishing Optimal Achievement Goals
Initiate Friendly Competition amongst Hospitals
Comparative Rating of Hospitals. Objective Assessment of
Hospitals
Improvement of Healthcare Service DeliveryStrengthen the public’s
confidence in quality of healthcare
Showcase Good Hospitals
Healthcare Costs Reduction with increased Service Efficiency and Effectiveness
Standardize Healthcare Service Delivery
Healthcare gains of Health Policies and Funding can be objectively determined
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Hospitals Demonstrate
HQI
Continuous Learning Leadership
Commitment
Commitment to Quality of
CareGood
Working Environment
Patient Satisfaction
Patient Safety
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Why Us?
Because We Can, Passion & Interest
Independence
Stability• Such Tools should be consistently assessed and updated in a timely
way, hence ?Government
Conflict• Third-party assessment like HQI gives better guarantee of Continuity
and Independence.
Public Trust• Major Users like Corporate Organizations and the Public will trust
Independent Assessments more.
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Government Can Help
• Through policy decisions such as recognition
Providing leverage, e.g. by giving preference to high-scoring facilities, such as in recognition and patronage
Use PERFORMANCE as a criterion in its own funding decisions, e.g. in capital and recurrent expenditure.
Provide financial support for continuing development of HQI
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Aiding Uptake of HQI
Intuitive Web Portal
Appropriate Technology- Smartphones and Tablets
Visible Effort at Rating
Industry Stakeholders- HMOs, Governments, Patient Groups etc.
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Sustaining HQI
• Freely available online.
• Blackberry, Android, Windows and Apple Applications
Options for Sustainability ChallengeUsers pay for Applications?
Hospital pay for Evaluation Reports?
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Timeline
Web Portal Development
Applications Development
Beta Testing
2014 MANSAG-AGC
Progress Report
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Engage Us
@AesHealthCon
[email protected] [email protected]
+234-805206437 | +234-8023277559 | +234-8177791051
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Download Presentation
Aesculapius Healthcare Consultants
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Dr Olufemi Aina