Download - Professional Services Industry and Microsoft Brad Jelfs Enterprise Group Microsoft Corporation
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Professional Services Professional Services Industry and Microsoft Industry and Microsoft
Brad JelfsBrad JelfsEnterprise GroupEnterprise GroupMicrosoft CorporationMicrosoft Corporation
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Our ObjectiveOur Objective Alert you to our proposed focus on the Alert you to our proposed focus on the
Professional Services IndustryProfessional Services Industry
Gauge your reaction on our initial Gauge your reaction on our initial thoughtsthoughts
Request your input and suggestionsRequest your input and suggestions
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FY04 - Vertical Market FocusFY04 - Vertical Market Focus
EducationEducation
Financial ServicesFinancial Services
IndustryIndustry
Comm
unicationsCom
munications
Microsoft AustraliaMicrosoft Australia
Local Gov.
Local Gov.
FederaFederallPublic SectorPublic Sector
State State G
ov.G
ov.H
ealtH
ealthh
Comm
ercialCom
mercial
Large
Medium
Small
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FY05 - Extended Vertical FocusFY05 - Extended Vertical Focus
EducationEducation
Financial ServicesFinancial Services
IndustryIndustry
Comm
unicationsCom
munications
Microsoft AustraliaMicrosoft Australia
Local Gov.
Local Gov.
FederaFederallPublic SectorPublic Sector
RetailRetail
Manufacturing
Manufacturing
CommercialCommercial
Other Com
mercial
Other Com
mercial
Professional ServicesProfessional Services
State State G
ov.G
ov.H
ealtH
ealthh
Large
Medium
Small
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How does Microsoft define How does Microsoft define Professional Services?Professional Services? Law FirmsLaw Firms Accounting FirmsAccounting Firms Management Consulting FirmsManagement Consulting Firms IT Services BusinessesIT Services Businesses Engineering & Architectural Consulting Engineering & Architectural Consulting
FirmsFirms Businesses that sell professional time-Businesses that sell professional time-
based servicesbased services
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Professional Services Industry Professional Services Industry Why?Why? Recognition of the strategic importance of Recognition of the strategic importance of
Professional Services Industry to MSProfessional Services Industry to MS Information intensive businessesInformation intensive businesses High uptake and thought leadership of MS High uptake and thought leadership of MS
technology technology Leverage existing vertical focus in US and UKLeverage existing vertical focus in US and UK Existing specialist solution providers:Existing specialist solution providers:
TIPS – TRIM and SharePoint integrationTIPS – TRIM and SharePoint integration XMLaw:XMLaw:
iManage and SharePoint integrationiManage and SharePoint integration SmartLibrary:SmartLibrary:
Workflow for SharePointWorkflow for SharePoint
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StrategyStrategyStrive to understand your Strive to understand your business drivers and concernsbusiness drivers and concerns
TacticTacticListen and Learn ……Listen and Learn ……
How?How?
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Initial Feedback - Business DriversInitial Feedback - Business Drivers Partner profitabilityPartner profitability Billable hoursBillable hours Maximising revenue:Maximising revenue:
Existing clientsExisting clients New clientsNew clients
Keeping operational costs downKeeping operational costs down People – attracting/retainingPeople – attracting/retaining Risk and complianceRisk and compliance FMRC Legal’s Law Firm Performance FMRC Legal’s Law Firm Performance
SurveySurvey
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Initial Feedback - TechnologyInitial Feedback - Technology ““Matter” Centric PortalsMatter” Centric Portals Information Life Cycle ManagementInformation Life Cycle Management DeploymentDeployment Security Security Business ScorecardBusiness Scorecard
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What we hope to achieveWhat we hope to achieve Align Microsoft technology-based Align Microsoft technology-based
solutions to your business imperativessolutions to your business imperatives
Identify and work with other important Identify and work with other important Application Vendors, Developers and Application Vendors, Developers and PartnersPartners
Provide more value out of existing Provide more value out of existing investmentsinvestments
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How we hope to Achieve itHow we hope to Achieve it Provide insights into our product Provide insights into our product
development and strategic directions development and strategic directions Identify functionality “holes” in our Identify functionality “holes” in our
technologytechnology Feedback to product development Feedback to product development
teamsteams Align our local work with Microsoft Align our local work with Microsoft
Regional and Global initiativesRegional and Global initiatives
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What do What do youyou want wantfrom a relationship from a relationship
with Microsoft?with Microsoft?
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What do you want ……?What do you want ……?Some Ideas for DiscussionSome Ideas for Discussion
Local industry round tables – shared Local industry round tables – shared challengeschallenges
Global industry councilsGlobal industry councils Microsoft RedmondMicrosoft Redmond Technology briefingsTechnology briefings ““Accelerators”Accelerators” Best PracticesBest Practices Social eventsSocial events
• Business ScorecardBusiness Scorecard• Information Bridge FrameworkInformation Bridge Framework• Sarbannes-Oxley … CLERP 9Sarbannes-Oxley … CLERP 9• SQL ReportingSQL Reporting• Proposals Proposals • Interview ManagementInterview Management
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Summing UpSumming Up In FY05, Microsoft will:In FY05, Microsoft will:
1.1. investinvest in the Professional Services in the Professional Services IndustryIndustry
1.1. strive to strive to understandunderstand your business drivers your business drivers and identify ways in which you can and identify ways in which you can maximise your investmentmaximise your investment
2.2. listenlisten and and learnlearn
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Thank you for your active, Thank you for your active, interested and vital participation,interested and vital participation,