Download - Promoting and Retaining Next Gen Employees
DEPUTY MANAGING DIRECTOR311 CONTACT CENTERCITY OF PHILADELPHIA
ROSETTA CARRINGTON LUE
PROMOTING AND RETAININGNEXT GEN EMPLOYEES
Silents (1933-1945) Gen Y (1977-1998)Gen X (1965-1976)Baby Boomer (1946-1964)
Management
The Four GenerationsThe Four GenerationsIn The WorkplaceIn The Workplace
Traditionalist –Individual Traditionalist –Individual CharacteristicsCharacteristics
• Believe that hard work and dedication leads to rewards
• Punctual and rarely miss work
• Committed to organization
• Respect Authority• Not self-promoting
Traditionalist Traditionalist – – TeamTeam DynamicsDynamics
Strengths Superb interpersonal
skills Good work ethicChallenges May struggle with the
diversity of the workforce May struggle with
technology
Boomers Boomers
“Me” generation Competitive and
hard-working Get the job done
at any cost Seen as
sacrificing personal life to achieve professional goals
Status important
Seek security and want a career path
Loyal to the organization
Focus on hierarchy
Strengths Driven and service-
oriented Good team players
Challenges Dealing with
conflict Self-promoting
Boomers -TeamBoomers -Team DynamicsDynamics
Generation X - Individual Generation X - Individual CharacteristicsCharacteristics
• Latchkey kids
• Digest information rapidly
• Family is core - Little to no loyalty to work
• Judge success with money.
• Cynics & Critics
• Driven work ethic
• Boss is a colleague – Show little respect
• Focus on “What’s in it for me?”
Strengths Open to receiving feedback Good at networking
Challenges Nomadic Parallel Processing
Gen Xers -TeamGen Xers -Team DynamicsDynamics
Generation X Generation X
• Form the core work group and core leadership team
• But they.. .– Are hard to please.–Have little to no loyalty.–Will leave for money, title, power– Seek family-friendly organizations
Gen Y – The Next Gen Y – The Next Dominate GenerationDominate Generation
• Diverse, Confident, Optimistic• Group and project focused• Desire/seek coaches and mentors• Like to stay in communication• Technically VERY savvy
Strengths Good at multi-tasking Appreciate diversity
Weaknesses Strong parental attachment Need more recognition
Gen Y - TeamGen Y - Team Dynamics Dynamics
The Recruiting World has The Recruiting World has ChangedChanged
Traditional HR/Recruiting Emerging HR/Recruiting
ReactiveFocus on open positions
ProactiveAnticipate needs
-Running ads-Posting to job boards-Searching databases
-Building a talent community-Developing relationships-Development focus-Competitive intelligence
Requirements:-Flexible workforce scenarios-Interactive communications
Dynamic, on-goingStatic, One-timeRequirements:-Logistics-Static workforce planning-Sourcing capability
Employee Engagement Is CriticalEmployee Engagement Is Critical
My JobMy Job
My Team
My Team
My Manager
My Manager
Senior LeadersSenior Leaders
Engaged Employee
• Clear expectations of role • Opportunities to learn, develop and
grow• Have the tools and skills I need • Authority to make decisions• Collaborate with others• Motivated to do my best work
• Clear expectations of role • Opportunities to learn, develop and
grow• Have the tools and skills I need • Authority to make decisions• Collaborate with others• Motivated to do my best work
• Ideas and opinions count• Committed to do quality work• Learn from and respect others • Support each other• Speed up and simplify the way we
work
• Ideas and opinions count• Committed to do quality work• Learn from and respect others • Support each other• Speed up and simplify the way we
work
• Helps me be the best I can be
• Cares about me and gives feedback
• Recognizes my best work and contribution to the customer
• A role model for collaboration
• Helps me be the best I can be
• Cares about me and gives feedback
• Recognizes my best work and contribution to the customer
• A role model for collaboration
• Clear sense of direction • Confident about the future• Communicate openly about
progress
• Clear sense of direction • Confident about the future• Communicate openly about
progress
• Proud to work here • Want to stay, satisfied• Advocate of the
company
• Proud to work here • Want to stay, satisfied• Advocate of the
company
The Organizatio
n
The Organizatio
n
Contact Information
Rosetta Carrington LueDeputy Managing Director
City of [email protected]
215-686-3480 (o)
•Love ‘Em or Lose ‘Em – Beverly Kaye & Sharon Jordan-Evans
•The Learning Café; Generations Issue – Devon Scheef & Diane Thielfoldt
•Four Generations in the Workplace – Cameron Marston
•Generations at Work – Ron Zemke, Claire Raines and Bob Filipczak
•Global Learning Resources, Inc
ResourcesResources