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Operations
Human
resources
All functions use processes to provide service
Any organization
OperationsMarketing
SalesFinance
Information
systems
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Flow between operations
The level of the supply network
The level of the operation
Flow between processes
Operations can be analyzed at three levels
Slack, Brandon-Jones and Johnston, Essentials of Operations Management, 1st Edition, © Slack, Brandon-Jones and Johnston, 2011
The level of the operation
The level of the process
Flow between resources
Operations management is concerned with the flow of transformed resources between operations, processes, where….
External operations interact with internal processes to form the external supply network
Operations can be analyzed at three levels
Flow between operations
Flow between processes
Slack, Brandon-Jones and Johnston, Essentials of Operations Management, 1st Edition, © Slack, Brandon-Jones and Johnston, 2011
Processes form an internal “supply network” and become each others customers and suppliers
external supply network
Flow between resources
The supply network - Flow between operations
Broadcasting company
Promotion agency
Studios
Casting agency
Creative agency
A programme and video supply
networkProgram /
video maker
Example of analysis at three levels
Slack, Brandon-Jones and Johnston, Essentials of Operations Management, 1st Edition, © Slack, Brandon-Jones and Johnston, 2011
agency
The programme and video operation
The operation - Flow between processes
The supply network - Flow between operations
Programme and video maker
Example of analysis at three levels
The operation - Flow between processes
Engineer-ing
Slack, Brandon-Jones and Johnston, Essentials of Operations Management, 1st Edition, © Slack, Brandon-Jones and Johnston, 2011
The programme and video operation
Production unit
Set and props manufacture
ing
Marketing and sales
Finance and accounting
Post production
The supply network - Flow between operations
Programme and video maker
Example of analysis at three levels
The operation - Flow between processes
Slack, Brandon-Jones and Johnston, Essentials of Operations Management, 1st Edition, © Slack, Brandon-Jones and Johnston, 2011
Set and props manufacture
Set design Props
acquisition
Set construction
Set finishing
The ‘Set and props
manufacturing’ process
Operation (an activity that directly adds value)
Inspection (a check of some sort)
Process mapping symbols derived from “Scientific
Management”
Process mapping symbols derived from Systems
Analysis
Activity
Beginning or end of process
Process mapping symbols
Slack, Brandon-Jones and Johnston, Essentials of Operations Management, 1st Edition, © Slack, Brandon-Jones and Johnston, 2011
Delay (a wait, e.g. For materials)
Transport (a movement of some thing)
Storage ( deliberate storage, as opposed to a delay)
Decision (exercising discretion)
Direction of flow
Input or Output from the process
Programme and video maker
End-to-end process for programme production
Programme set and props manufacture
Engineering
Programme marketing and
salesProgramme
production unit
Programme finance and accounting
Programme post production
The television and video company divided into two ‘end-to-end’ business processes,
Slack, Brandon-Jones and Johnston, Essentials of Operations Management, 1st Edition, © Slack, Brandon-Jones and Johnston, 2011
video maker End-to-end process for music video production
Music video set and props
manufacture
Music video marketing and
salesMusic video
production unit
Music video finance and accounting
Music video post production
