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Provider EVV System Training
December 21, 2017
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1PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)
Zoom Webinar - Administrivia Attendee Phone/Audio Muted
View Options - Exit Full Screen Zoom Webinar Controls
Questions Q&A Post-Webinar Questions Send via email:
[email protected] Subject Line:
Provider EVV Webinar Question
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2PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)
HHAX PA CHC Provider Information Centerhttps://hhaexchange.com/pachc
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3PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)
HHAeXchange System Training - Agenda
1Caregiver Module
2Schedule Module
3Visit Confirmation
(EVV)
4Prebilling
5Billing
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Caregiver Management
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5PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)
Caregiver – Data Entry (< 100) New Caregiver
Required Fields Demographics
(Employment Type) Address Emergency
Save Creates Profile
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6PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)
Caregiver – Profile Overview Demographics
Employment
Address
Emergency
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Schedule Management
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8PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)
Scheduling Visits – Requirements Member Status = Active
Authorization = Valid Dates/Service Info
Plan of Care (POC)(MCO-specific)
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9PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)
Scheduling Visits – Functionality Creating a Visit (Non-Skilled/Skilled)
Schedule Components1. Scheduled Time2. Caregiver3. Optional: Plan of Care (POC)4. Service Code5. Save Schedule
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10PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)
Scheduling Visits - Calendar Member Calendar (Member Calendar Page)
COLOR CODES:GreenPinkWhite
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11PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)
Scheduling Visits – Master Week “Permanent Schedule”
“Roll Over”
1. Hours (per day)2. Caregiver3. Service Code4. Selected Days5. Save “Permanent Schedule”
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Visit Entry
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13PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)
Visit Management - EVV EVV Configuration
Placing EVV via Phone Clock In Clock Out
Successful EVV
Sample Instructions
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14PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)
Visit Management – Manual Visit Confirm1. Visit Info Tab
2. Visit Start Time3. Visit End Time
4. Reason
5. Action Taken
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15PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)
Visit Management – Manual Visit Confirm6. Timesheets Required Approved
7. POC Duties(Plan of Care)
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16PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)
Visit Management – View EVV Visits Visit Search (Visit Visit Search)
Member Calendar (Member Calendar Page)
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17PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)
Visit Management – Call Dashboard Searching for Call Issues (Exceptions)
Understanding Call Maintenance “Buckets” Call Maintenance Missed Calls (In/Out/Call) Visit Log and Rejected Calls
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18PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)
Visit Management – Call Dashboard Addressing Call Issues (Exceptions)
Fixing Call Issues Linking Calls Rejecting Calls
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For Post-Session Updates & Questions:https://hhaexchange.com/pachc