Download - Ptc saunier duval
1/261/26
Technical and Business Offer
e-commerce site« ArtCase »
2012-07-30
ORN186C1
2/262/26
sommaire
2our commercial bid 3our resources
1our approach
4
needs understanding
3/263/26
our understanding of the need
4/26
our understanding of the need
> project “ArtCase” organized in 3 phases : - phase 1:
• launch on Sosh.fr through a corner on their accessories shop• a personalization module to integrate into the Sosh customer journey • planning forecast : November 2012
- phase 2: • Artcase standalone site for France with customer journey from A to Z• planning forecast : Q1 2013
- phase 3: • replication of Artcase standalone site for
France in OK and Spain.• all sites must be optimized for tablets
> constraints : - design, customer experience and visual design
will be done by a web agency- furniture of templates, zoning and PSD
your need
10 interne France Télécom - Orange
Q4 2012 Q1 2013
1st launch on Sosh.fr, then Artcase standalone site
Corner Artcase on SOSH accessories shopTotally integrated into the Sosh customer journey. Exclusive artists on Sosh.
Artcase.com eShop (FR then UK tbc)•Standalone eshop•Cross link with Orange Shop
Mid term opportunity ArtCasecorner on Orange accessories eshop?
5/26
the goals
> accessible and intuitive
> full functional coverage : content management, catalog and products management, customer spaces, order management, ...
> exchange security- compliance with norms and standards, best practices, …
- lock access between servers
> ability to interface with your information system
> scalable solution to internal processes
> reduce your internal load and increase your Marketing chances
> respect of project schedule
your need
6/266/26
project management methodology and process
7/26
Project methodology
A team working with agile software development methods
> Sequence of a release (version x.0)
> Project organized in sprint steps Initiating made by Product Owner :
• Defining features embedded in sprints : Product Backlog (to do list)• Defining priority tasks (user stories)
Evaluating made by the project team: • Evaluating tasks duration (planning poker)• Evaluating criteria defining the end of tasks• Building the Sprint Backlog (To do list for each sprint)
End of each sprint (Sprint review) :• Showing work done through a demo and delivery for CIO• Reporting problems• Taking into account CIO feedbacks (bugs, changes)
Sprint 0Initiation
Sprint 1 Sprint 2 Sprint n End
8/26
> Tools for agile software development The Product Backlog shows the entire to do list (user stories)
• some are well defined (forthcoming sprint)• Other need to be reviewed
Reporting • Burn-up (or Burn-down) chart showing process
> Project steering process For each sprint review :
• Suggest features included for each sprint : Product Backlog (To Do List)
• Defining To do List (user stories)
Project methodology
A team working with agile software development methods
9/26
> Profiles Project Director Project Leader Scrum Master Technical Expert (if needed)
> Project supervision Initiating Steering committee Steering committee/sprint review workshop/daily scrum
> reporting Workload consumption Defining roadmap Dashboard showing indicators
Project methodology
Steering
10/26
> Kick-off meeting Team presentations First roadmap with macro-planning
> Team organization Building core team and secondary teams Implementing project reports & reviews Development & integration platforms Tools for reviews
> Quality process Project Management Plan Risk & compliancy monitoring Indicators
Project methodology
Initiating
11/26
> Roadmap is a key document started during the project initiation meeting
> Roadmap lists the To Do list, the following items : Tasks and actions
List of priority
Continuous activities (corrective maintenance, support, steering,…)
Complet planning – tasks done by IT&L@bs and stakeholder, project steps
> Roadmap includes : MS-Project planning includes the entire list of activities, materials, profiles and reliance
Budget dash board showing Workload used and wahr remains to be done, Several indicators for project governance
Project methodology
Roadmap
12/26
> Identifying risks id Level Probality of occurrence List actions done to reduce risks trends
> Recognization of probems occured et and impact analysis on risks in progress
> Monitoring risk and actions done during the project committee.
Project methodology
Risk management
Estimatere-estimate
-
Close risks
Follow efficiencyof actions
Identify
Periodiciteration
Defining and updating actions to reduce risks
13/26
> Quality of service is analyzed using indicators defined during initialization phase and tracked in reporting
> Indicators evolves depending on project needs & project progress
> Indicators are calculated at least monthly and analyzed during the Steering Committee
> Indicators are used by IT&L@bs to highlight through Dashboard the quality of service provided on the project
Project methodology
Service level management – indicators
14/26
> Steering process Steering committee Project committee
> Risks management
> Planning management
> Gestion des écarts
Project methodology
Global steering process
ProjectManager
Steering Committee
SteeringProgress meeting
Coordination, monitoring (action plan, indicators)
Planning
ProductionDocumentation,
monitoringProject communication
SynthesisVisibility on deliveryRisk Management
Decisions & actionsPlanning
Project team
Project Committee
15/26
Identify project steps Process
Step 2
Acceptance / Delivery
Step 3
InitiationStaffing / Quality process
Risks / requirements
Step 4
Steering and Quality process management
Custom developement
Validation / testsdocument
Features
WorkshopDeployment / support
Go live
Step 5
Specifications
specifications / designIntegration/
Development
Step 1
Setting Magento Delivery and
Acceptance platformdeployment
Internal acceptance
Client acceptance support
Production deployment
Go live support
Operational qualification
Technical Architecture Document
Web design
Graphic charterintegration
Documentations
16/2616/26
our approach
17/26
why Magento ?our approach
> an industrialized and recognized solution in the market of e-commerce software
- efficient and respectful of standards (security, architecture, ...)
- a vibrant community,
- popular solution that facilitates the recovery of activity in-house or by a third party.
> an open source software foundation scalable and interoperable
- open source that allows own customizations to evolve,
- integration capability with significant third-party products (via web services or connectors and Magento internal API).
18/26
an appropriate project organizationour approach
Project manager
Technical host manager Customer Project
manager
ERP Provider
Technical expert
Developer
CV
CV
Project manager
Quality engineer
Developer Developer
Technical expert
Integration technical team
CV
CV
Reporting
Project director
19/26
methodology and experience appropriate to large project scopeour approach
> experience- IT&L@bs has real experience on large projects that require :
• to interface and work with other supplier companies
• organize the site into production in line with the overall project schedule
> approach with Quality Assurance (CMMI 3)
- monitoring of a quality permits :
• well reference the different actors and roles
• better track and follow the requirements for the project and its processes
(via the project dashboard)
• track and share risks
• optimize actions definition and implementation
20/2620/26
IT&L@bs bid
21/26
workload total by project steps
> Workload display bys steps and profiles
Workload
StepsTotal
workload (men / day)
Project Director
ProjectLeader Expert DEV
Project Initiation 10 1 5 3 1
Specifications and technical design 32 3 8,5 20,5
Development & unit tests 76 21 55
Technical integration & internal acceptance test 17 7 10
Delivery / client acceptance tests & deployment 18 2 9 7
Project steering 21 3 18
Risks Management 10 1 3,5 5,5
3 months guarantee 12 4 8
Total 196 4 29 56 107
22/26
commercial bidour bid
> General Terms of sales (available in Annex)
Steps Workload / travel Total in € (excluding VAT)
Project Initiation 10 6 530,00 €
Specifications and technical design 32 18 005,00 €
Development & unit tests 76 41 750,00 €
Technical integration & internal acceptance test 17 9 500,00 €
Delivery / client acceptance tests & deployment 18 10 470,00 €
Project steering 21 14 640,00 €
Risks Management 10 5 695,00 €
3 months guarantee 12 6 640,00 €
Options 4 2 120,00 €
Travel expenses 5 travels 2 731,20 €
Total 196 115 961,20 €
Total (including options) 200 118 081,20 €
23/26
billing schedule (without options) our bid
> Billing terms and conditions and schedule
> General Terms of sales (available in Annex)
Description Milestone Total HTVA
30% (order validation) T0 34 788,00 €
20 % delivery of specifications & technical design
T0+4,5 weeks 23 192,00 €
25 % delivery for client acceptance test T0+ 12,5 weeks 28 990,30 €
25 % operational acceptance period ended
En of operational acceptance 28 990,90 €
Total 115 961,20 € HT
24/26
project scheduleour bid
Step Marker Cumulative time Start date
Launch T0 + 2 weeks 2 weeks 09/03/2012
Design and specifications
T1 + 4,5 weeks 2,5 weeks 09/17/2012
Development T2 + 10,5 weeks 6 weeks 10/04/2012
Internal tests (VAU) and delivery
T3 + 12,5 weeks 2 weeks 11/19/2012
End of acceptance support
T4 + 15 weeks acceptance support
2,5 weeks 12/03/2012
End of warrantyOperationnal tests ended + 3 month
3 months 12/20/2012
> schedule proposal with a T0 at 09/03/2012
> proposed dates• production delivery date : 12/03/2012• service phase start date : 12/20/2012
25/2625/26
our resources
26/26IT&Labs Nantes
Gérald Noc"Portal" segment manager
Phone : +33 2 51 85 16 35Fax : +33 2 51 85 16 58Mobile : +33 6 72 79 72 [email protected] Orange Business ServicesEuroparc La Chantrerie9, boulevard Nicéphore Niepce44300 Nantes
Anthony Le PostecPresales manager
Phone : +33 2.51.85.16.21 Fax : +33 2 51 85 16 58Mobile : +33 6.78.53.18.42 [email protected] Orange Business ServicesEuroparc La Chantrerie9, boulevard Nicéphore Niepce44300 Nantes