Download - Quality Management in E-learning
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Quality Management in E-learning
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What is Quality?
A product is of good quality when it meets customer needs, especially in terms of availability, usage, and safety.
Quality is "the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs."
Source: http://www.fao.org/docrep/W7295E/w7295e03.htm
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What can go wrong in e-learning?• Mismatch between the learning objectives of the
course and the business goals to be achieved
• Spelling mistakes and grammatical errors in the content
• Images not aligned correctly, lack of readability due to background colors and image overlaps
• Non-functional navigation elements such as buttons, links to external resources
• Improper audio sync in interactivities
• Incorrectly tracked assessments
• Incorrect course completion status on the LMS
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Quality Measures
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GUI Testing
Checks whether the GUI (Graphical User Interface), colors, and visual elements used in the course conform to the client’s corporate branding and color palette.
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The course is checked to ensure all elements such as buttons, links, audio, etc.) function as needed. It checks the mechanical aspects of the course.
Functionality Testing
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Compliance Testing
Checks:• Whether the course is compatible with and runs
on all delivery platforms(desktops, laptops, mobiles, etc.) and browsers
• If the bookmarking feature functions as intended • If the course completion status is tracked
correctly (Pass/Fail or Complete/Incomplete) on the LMS
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Online Testing
The course is checked online to ensure learners do not face any loading issues and ensure:
• Images are displayed properly• Animations play correctly• Links to external documents and URLs
function correctly
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Aims to spot areas learners are likely to face issues such as course navigation, accessing interactive elements, etc.
Usability Testing
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User Acceptance Test
This is an additional test, not commonly conducted. The course is assigned to a group of sample users to:
• Collect their feedback • Identify issues from learners’
perspective (such as a hard to use interactivities, complex navigation, etc.)
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Before we leave, let us quickly recap what we have learned.Quality is "the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs".
Quality measures include:• GUI Testing• Functionality Testing• Compliance Testing• Online Testing• Usability Testing• User Acceptance Test
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