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SharePoint Saturday Montreal#SPSMontreal
2017-05-13
SharePoint Saturday
Montreal 2017
Qu’est-ce que Dynamics 365? Et comment Microsoft utilise le cloud pour moderniser ses applications d'entreprise?Nicolas Georgeault
Fondateur MuBrain - MVP
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SharePoint Saturday Montreal#SPSMontreal
Nicolas Georgeault
CEO – Architecte de solutions @MuBrain Inc.Consultant en Intelligence Collective
20 ans d’expérience en TI et Innovations
13 ans avec SharePoint
8 ans comme MVP
Co-auteur des livres Microsoft SharePoint Server 2010 et 2013 en Français
Diplômé Stanford en Apprentissage Automatisé
• Email: [email protected]
• Twitter: @ngeorgeault
• Blog: http://georgeault.net / http://www.mubrain.com
• LinkedIn: http://bit.ly/LinkedNGeorgeault
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86% des CEO considèrent le numérique comme leur priorité #1
Les CEO sont convaincus que parmi toutes les
tendances mondiales actuelles,
c’est la technologie qui aura le plus d’impact
et transformera le plus leur entreprise.
Avancées technologiques
Changements démographiques
Changement global du pouvoir économique
Rareté des ressources & changement climatique
Urbanisation
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Résultante
Transformation digitale
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SharePoint Saturday Montreal#SPSMontreal
Impact clients de la transformation digitaleMicrosoft a comme mission d’habiliter chaque individu et chaque entreprise à accomplir davantage par le biais de la#TransformationDigitale.
Bâtissez l’engagement de
vos clients en tirant profit
d’une vue complète de
leurs activités vous
permettant de
personnaliser votre offre
et de créer des modèles
d’actions prédictives
Engagez vos
clients
Réinventez vos produits,
services et modèles
d’affaires par le biais de
contenus numériques afin
de mieux capitaliser sur
les opportunités
émergentes de revenus.
Transformez
vos produits
Optimisez vos opérations,
vos relations clients et
votre modèle de service
grâce à l’analyse avancée
des données. Elles vous
permettent de bâtir une
intelligence d’affaires et
améliorer ainsi vos
processus en continu et
en temps réel.
Optimisez vos
opérations
Améliorer l’habilitée de
vos employés avec des
outils de collaboration et
de productivité dans un
environnement de travail
encadré et efficace
Rendez vos
employés plus
habile
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SharePoint Saturday Montreal#SPSMontreal
CRM ERP
Nouvelle génération d’applications d’affaires intelligentes
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SharePoint Saturday Montreal#SPSMontreal
CRM ERPMicrosoftDynamics 365
Nouvelle génération d’applications d’affaires intelligentes
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SharePoint Saturday Montreal#SPSMontreal
CréezPersonnalisez
Réinventez la productivité et les processus d’affaires
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SharePoint Saturday Montreal#SPSMontreal
Azure et Office 365 comme support a la modernisation applicative
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• Simplifier la gestion et les operations
• Continuer a amortir les investissements de development
• Rassurer les utilisateurs avec des versions identiques
Une modernisation en 4 actes
Publier les
applications telles
quelles dans le cloud
Fiabiliser les
applications
clientes
Transformer le
backend
Etendre les
fonctionnalités
croisées
• Fournir une “Couche d’abstraction” du service
• Unifier les authentifications
• Consommer les services disponibles dans Office 365
• Homogénéiser les experiences
• Transformer le backend sans inquiéter les utilisateurs
• Innover sur la gestion et structure des données de manière
transparente
• Modifier en profondeur et tirer parti du BigData
• Bénéficier de l’apport des services Azure
• Enrichir le produit des fonctionnalité d’intelligence
• Connecter les systèmes ensembles
• Identifier des corrélations dans les usages et les processus
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SharePoint Saturday Montreal#SPSMontreal
Qu’est-ce que Dynamics 365?
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SharePoint Saturday Montreal#SPSMontreal
Microsoft Dynamics 365
Applications intelligentes : Office 365, Power BI, la suite Cortana Intelligence et Azure loT
VENTES OPÉRATIONS FINANCES MARKETING SERVICE CLIENT SERVICE SUR SITE AUTOMATISTION DE PROJET DE SERVICE
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SharePoint Saturday Montreal#SPSMontreal
Une plateforme intelligente
ACTIONINTELLIGENCEOffice
365Dynamics
365LinkedIn
Etc..Météo
loTAnalyse
web
Médias
sociaux
CRM + ERP
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SharePoint Saturday Montreal#SPSMontreal
Microsoft Dynamics 365
Avant Maintenant
Dynamics CRM
• Sales, Service, Marketing
• Field Service
• Project Service Automation
• Social Engagement
Dynamics AX
‘Project Madeira’
Dynamics 365 for Sales
Dynamics 365 for Customer Service
Dynamics 365 for Marketing
Dynamics 365 for Field Service
Dynamics 365 for Project Service Automation
Dynamics 365 for Operations (Enterprise Edition)
Dynamics GP
Dynamics NAV
Dynamics SL
Dynamics GP
Dynamics NAV
Dynamics SL
Dynamics 365 for Financials (Business Edition)
• Portals
• Gamification
• Voice of the Customer
• Unified Service Desk
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SharePoint Saturday Montreal#SPSMontreal
Microsoft
Sales
CustomerService
Field Service
Project ServiceAutomation
Operations
Finance
Marketing
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SharePoint Saturday Montreal#SPSMontreal
Sales
Features
Opportunity Management
Social Selling
Office 365 Productivity
Mobility
Account Management
Activity Management
Intelligence
Scenarios
B2B or B2C pipeline management
Stakeholder Management
Membership Management
Wealth Management
Donations and Fundraising
Grants Management
Loyalty Management
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SharePoint Saturday Montreal#SPSMontreal
Exemples Sales
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SharePoint Saturday Montreal#SPSMontreal
Marketing
Features
Lead Management
Campaign Planning
Marketing Lists
Social Engagement
Intelligence
Enterprise Marketing*
Business Marketing*
Scenarios
Nurture marketing
Contextual personalisation
Omni-channel marketing
Progressive profiling
Event management
Web analytics
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SharePoint Saturday Montreal#SPSMontreal
Exemples Marketing
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Field Service
Features
Scheduling & Dispatch
Asset and Warranty Management
Service Agreements
Inventory Management
Resource Management
Customer billing
Dedicated Mobile App
Scenarios
Connected Field Service (IoT)
Traditional asset break/fix
Healthcare client management
Financial services on-the-road
Home services (car service, home maintenance)
Facilities booking
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SharePoint Saturday Montreal#SPSMontreal
Field Service examples
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SharePoint Saturday Montreal#SPSMontreal
Project Service Automation
Features
Scheduling
Resource Management
Time & Expenses
Project Planning
Team Collaboration
Customer Billing
Intelligence
Scenarios
Business / Professional Services
Construction
Engineering
Legal
Accounting
IT
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SharePoint Saturday Montreal#SPSMontreal
Exemples Project Service
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SharePoint Saturday Montreal#SPSMontreal
Customer Service
Features
Case Management
Self Service Portal
Agent Enablement (Unified Service Desk)
Integrated Social Engagement
Knowledge Base Management
Omni-Channel Communication
Intelligence
Scenarios
Employee Self Service (HR / Help Desk)
Customer / Partner Self Service
Complaints and Issues Management
Call Centre
Public sector citizen services
Claims management
Client care
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SharePoint Saturday Montreal#SPSMontreal
Operations
Features
Retail Budget Control
Procurement & Sourcing Warehouse Management
Supply Chain Management Transportation Management
Project Accounting Inventory Management
Human Capital Management Order fulfillment
Manufacturing Mobility
Financial Management (AR/AP/GL) Analytics and Reporting
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SharePoint Saturday Montreal#SPSMontreal
Operations
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SharePoint Saturday Montreal#SPSMontreal
Finance
Features
Supplier / Vendor Management Sales Invoicing
General Ledger Product Management
Accounts Payable Mobility
Accounts Receivable Analytics and Reporting
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SharePoint Saturday Montreal#SPSMontreal
Exemple Financials
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SharePoint Saturday Montreal#SPSMontreal
Purpose-built business processEmpower people to delight customers through an end-to-end view
PROCESS
PERSONAS
Customer
lifetime value
Pricing, discounts,
taxation
Product
availability
Order information,
resource
reservations
MANAGER
Payment
history
Problems, Issues,
Requests
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SharePoint Saturday Montreal#SPSMontreal
L’aide à la décision?
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SharePoint Saturday Montreal#SPSMontreal
De la données a l’action…
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SharePoint Saturday Montreal#SPSMontreal
Intelligence actuellement intégrée
Sales Relationship Insights Cross-sell / Up-sellProduct
Recommendations
Customer
ServiceKnowledge Base
InsightsPrevious Case
recommendationsCustomer Insights
Marketing Lead Scoring Intent Analysis Sentiment Analysis
Field
ServicePreemptive Service Resource Optimisation
Project Service
AutomationResource Optimisation
Operations Demand Forecasting Cash Flow ForecastPredictive Sales and Inventory Forecast
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SharePoint Saturday Montreal#SPSMontreal
L’adaptabilité des processus?
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SharePoint Saturday Montreal#SPSMontreal
DYNAMICS 365 BUSINESS APPS
Adaptabilité des processus d’affaire
Other datasources
Microsoft AppSource
3rd PARTY APPS PURPOSE BUILT APPS FOR MY TEAM
Custom Apps by PowerApps
Compose Workflow by Microsoft Flow
OFFICE 365,APPS &
DASHBOARDS
PRODUCTIVITY
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SharePoint Saturday Montreal#SPSMontreal
Microsoft AppSource?
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SharePoint Saturday Montreal#SPSMontreal
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SharePoint Saturday Montreal#SPSMontreal
#AchieveMore avec PowerApps et Flow?
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SharePoint Saturday Montreal#SPSMontreal
CONNECTOR
CONNECTORS
GATEWAYS
PowerApps
MSFT Flow
CUSTOM
Common Data Service
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SharePoint Saturday Montreal#SPSMontreal
Common Data Model - CDM
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SharePoint Saturday Montreal#SPSMontreal
Common Data ModelDynamics 365
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SharePoint Saturday Montreal#SPSMontreal
Common Data ModelDynamics 365 + Office 365
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SharePoint Saturday Montreal#SPSMontreal
Common Data ModelDynamics 365 + Office 365 + Solutions Partenaires
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SharePoint Saturday Montreal#SPSMontreal
Roadmap produits Microsoft Dynamics
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SharePoint Saturday Montreal#SPSMontreal
https://www.microsoft.com/fr-ca/dynamics365
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SharePoint Saturday Montreal#SPSMontreal
Vos questions?
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5h45 PM
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