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Quality of Work Life
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Quality Of Work Life (QWL)
• Quality of relationship between employees & total
working environment
• a process by which an organization responds
to employee needs
•Varying from industry to industry
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Quality of Work Life
• Having a work-environment
• Employee’s activities are Important
• By implementing procedures or policies
• Make the work less routine and more rewarding for the employee
• There exists a relationship between Q.W.L and productivity
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Quality of Work Life
• Involved get a sense of satisfaction in their work.
• Work – No more burden.
• Mass-production technology has made worker’s job
monotonous and it is of little meaning to them• Results of low Q.W.L are absenteeism, low
performance, poor morale and occasional sabotage.
Ultimately it is the organization that suffers.
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OBJECTIVES
1. To create a positive attitude
2. To increase productivity
3. To improve standard of living of the people
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Quality of Work Life-Origin of the concept
• After Industrial Revolution, theimportance of human factorreduced because of the vastmechanization. Various problemslike job dissatisfaction, boredom,
absenteeism, lack of commitmentetc came up.
• Most mgt theories gaveemphasis on production,manipulating the skills of theemployees
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Countries that practiced Q.W.L initially
• Sweden
• Denmark
•
Holland• Switzerland
• Australia
• USA
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Companies practicing Quality of Work Life
• General Motors
• Ford Motors with UAW
•
XEROX• IBM
• BHEL
• TISCO
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MAJOR ISSUES IN QWL
1. Pay and stability of employees
• Employees will demand more in the form of social
security and welfare benefits
• Not given proper payments will affect the QWL
2. Job security
• Should not have fear of losing their job
• Systems with healthy working conditions &
optimum financial security
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3.Occupational stress
• Due to working conditions,
working schedule , hypertension,
irritability etc..
• Adversely effect employ productivity
4. Adequacy of resources
• Match between resource availability & company
objectives
• Lead to employee dissatisfaction
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STRATEGIES FOR IMPROVEMENT OF QWL
1. Self managed work team
• Autonomous work group or
integrated work teams
• Plan , co-ordinate & control activities with the help
of team leader
• employee participation
•
Improve QWL
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2. Participative management
• Allowed to participate in management participative
schemes – quality circle• Develop a positive attitude
• Improve QWL
3. Worker- supervisor relationship
Social association , belongingness,
achieve of work results etc…
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4. Promotion
• Opportunity to move in to jobs with
high job satisfaction and prestige• Orderly, logical and prompt source of recruitment for the
management to fill vacancies
5. Recognition
Human being rather than employee
rewarding system, job enrichment,
offering membership etc…
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6.Organizational health program
•Educating employee about health problems
• Results in reduction of absenteeism, hospitalization
etc..
7. Alternative work schedule
• Work at home, flexible working hours, part time
employment etc…
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Measuring of Q.W.L
Questionnaires and interviews are relevant here.
In General Motors the management gives a
questionnaire of 16 critical dimensions of
Q.W.L to its employees each year. The
responses are then used to measure the
employees’ perception of their work life.
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