Download - R EVOLUTIONIZING R ESOURCE S HARING Lessons from eCommerce Peter D. Collins August 13, 2014
4 INNOVATION ZONES
Shipping Expedited Delivery Direct to User Shipping Batch Processing
Inventory Control Discovery
Data and Privacy Data for Ranking and Referral
Self-Service
INTRODUCTION TO BORROWDIRECT
Integrated search of 11 library catalogs and over 50 million items
Monographs, Music Scores, and CD’s Real-time availability Unmediated requesting Circulation integration for streamlined
processing (NCIP) Expedited shipping (UPS) Twelve-week loan period
SHIPPING & ECOMMERCE
Two Questions
How fast can I get it?
How much will it cost?
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TWO PATHS TO EXPEDITED SHIPPING
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EXPEDITED DELIVERY – OPTION 1
User Funded
3 – 5 Day Delivery is Free 2 Day Delivery on Cost Recovery Basis
User Funded Completely Optional User Only Pays Shipping Cost Difference
Cheaper than Retail
EXPEDITED DELIVERY – OPTION 2
Direct Shipping
Direct Shipping to Home Address Optional Selection Consistent Delivery Times
ARGUMENTS AGAINST DIRECT SHIPMENT
Borrowing Library Oversight Historic Library-to-Library Lending Policies
Verification of Receipt Enforcement of Overdues
MODERN APPLICATIONS AT WORK
Integrated Shipping Module Package tracking integrated into Resource
Sharing software Package tracking “Delivery” triggers status
update Package tracking “Delivery” triggers NCIP
messages
INTEGRATED SHIPPING MODULE
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BATCH PROCESSING
One Tracking Number; Multiple Items Tracking Number Linked Across Records
Tracking Number Scan Triggers Batch Update Open Box and Sort
No Extra Updates and Handling Required
ONE BOX – MANY UPDATES
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BATCH PROCESSING EFFICIENCIES
Tracking at the Book Level Allow Tracking by the Patron Reduced Processing Time Upon Receipt
One Scan Updates 10 – 15 Books Save Staff Time
OWNERSHIP VS. STORAGE
Ownership = “Legal right to the possession of a thing”
Borrow = “To obtain or receive (something) on loan with the promise or understand of returning it”
Storage = “The act of storing goods” http://www.thefreedictionary.com/
MODIFIED WORKFLOW
Expose Temporary Records Let BorrowDirect Maintain and Track the
Item’s Location Store Material Until Needed Elsewhere or
Recalled by Owning Institution
COST SAVINGS
No Return Shipping Costs Total Shipping Reduced by Almost 50%
No Special Cataloging Required Available Immediately For Use No New Software Required
BorrowDirect Database Becomes Authority File Ownership Not Diminished
Recall at any time
DATA DRIVEN DISCOVERY
Data Aggregation for Referral Library Data a Valuable Tool Privacy Concerns a Red Herring
No Personal Data Required Library Use Easily Anonomized
LIBRARY & CONSORTIAL SELF-SERVICE
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SELF-SERVICE ACROSS BORROWDIRECT
User Authorization (NCIP) Item Checkout
LocallyTo User Account
Off-siteTo Your Library’s Account (NCIP)To the Patron in Their Library’s ILS (NCIP)
REVOLUTIONALIZE YOUR LIBRARY
Identify Trends in Business and eCommerce Don’t be Afraid to Take Chances Put Service First Make it Faster Make it Easier Empower Your Users
THANK YOU
Peter D. Collins
www.borrowdirect.org