Download - Reference.Aditro Relief To Recession
Relieve the pain from recessionRelieve the pain from recession
Too much
Too little
• Inefficiency in your processes
• Capital tied to your operations
• Operational costs
• People doing wrong things
• ....................................
• ....................................
• ....................................
• ....................................
• Flexibility
• Time and money to put on development
• Skills and expertise
• Profitability
• ........................................................
• ........................................................
• ........................................................
• ........................................................
Your symptoms?
Get relief from the effects Get relief from the effects of the ongoing economic decline
and be better prepared for the coming upturn.
Use our expertise to diagnose the pain
Use our tools and methods to improve your condition to deal with the changing marketplace
Aditro offers you
• An opportunity to lower your operational costs
• Operational excellence that lets you put your focus where it matters
• Flexibility over your business processes
Lower the pain from operational costs
Business Process Outsourcing• Outsourcing can lower the overhead on your business processes by as much as 15% to 30%
• Aditro economies of scale provides a cost efficient service platform
• Lower your fixed costs
Consulting• Our process transformation expertise can make your operations more efficient
• Align your functional strategies and structures to your business goals
Software• Use our software solutions to increase your process automation
• Take advantage of Software As Service (SaaS) and ASP models
ADITRO CAN
””
””
“We’ve increased the efficiency in our payroll administration by 55% – and made our work more fulfilling in the process.”
Cecilia Wikström, HR system manager City of Helsingborg
“We’ll cut costs, save time and improve our quality by outsourcing our order scanning. This will also mean that we can handle more cancellations, enabling us to improve the service to our customers.”
Åsa Lorentzson, Service Director at Homeenter AB.
“We cut our costs for HR and payroll with 50 percent by developing uniformed processes for all our companies.”
Anders Holm, IT manager, Scania’s HR unit
A focus on operational excellence
Continuous Improvement methodology• We use proven methodologies to improve our operations, you reap the benefits
Business Process expertise• Broad consulting expertise at your disposal
• Real life expertise for your business operations from Aditro’s BPO
• Nordic-wide talent pool
Nordic BPO provider• Aditro can take care of your business processes
• Services cover HRM, Financial management, customer services and logistics processes and combinations of these
ADITRO CAN GIVE YOU
””
””
“Customer care is not our core business – but it is for Aditro. That is why we now can have a more professional and efficient customer services function.”
Jørli Birk, Director of Customer Care and Credit. Telia Sonera
“An effective logistical set up is crucial for success ine-commerce. We have chosen to team up with a contract logistics provider in order to free internal resources for other areas such as sales, marketing and product sourcing. Aditro provides the flexibility and scalability that we need.”
Mikael Olander, CEO, CDON.COM
Business processes flexibility
Business Process Outsourcing• Scalability with changing volumes
• Headcount optimization
Access to the expertise you need• Broad consulting expertise at your disposal focusing on your business processes
• Aditro can also be your trusted advisor
Present where you are• Whether you are located in Finland, Sweden, Norway or Denmark or at Pan Nordic level, Aditro has
the resources in place to support your business
ADITRO CAN GIVE YOU
“Aditro’s HR Manager service helped our organization in a situation where we needed to put extra attention into one strategic focus area in HR. With this service we were able to get an experienced HR professional into our organization, who could focus on this specific assignment. As a result, we came up with and implemented a broad range of measures in support of internal mobility and talent management.”
Ulla Åkesdotter-Molin, Director, TietoEnator HR Centre
“We’ve outsourced our entire customer service and administration to Aditro. That gives us the flexibility to handle customer interaction in a fast, professional way.”
Gustaf Cronquist, Head of Customer services, Canal Digital
Remedies
Aditro FinancialsAditro Human Resources
Aditro Customer ServicesAditro Logistics
THE REMEDY | ADITRO HUMAN RESOURCE MANAGEMENT
Let us help with your HRM pain
More: Flexibility and scalability as your business
requires
Lower: Operational costs
Better: Focus on your core business
Improved: Operational Excellence
THE REMEDY | ADITRO HUMAN RESOURCE MANAGEMENT
Financial Pain• Lower costs on your HRM processes
Our payroll and HR study shows that
the differences in efficiency in payroll
within the same industry sector may
be three or even fourfold. In many
larger organizations it’s possible to
cut the expenses by 25 %
Focus concerns• Aditro can provide best practices in
Business support processes such as
HRM
• We take care of your HRM processes
and let you to put your focus on your
core business
• Aditro can provide HRM expertise
across the Nordics to support you
Flexibility needs• Scalability with changing volumes
• Access to subject matter experts when needed
• Value-adding services are quickly and easily
available
Aditro offers relief from :
Strategic HR:
• Competence development and performance management
• Workforce planning and acquisition
Administrative andoperative processes:
• Employee lifecycle management• Payroll• Reporting and measurement• Time and attendance• Travel management
THE REMEDY | ADITRO HUMAN RESOURCE MANAGEMENT
We’ll help you get stronger with
Back to the prescriptions
THE REMEDY | ADITRO FINANCIALS
Let us help with your financial management pain
More: Flexibility and scalability as your business requires
Lower: Operational costs
Better: Focus on your core business
Improved: Operational Excellence
THE REMEDY | ADITRO FINANCIALS
Financial Pain• Reduce costs and reduce capital
tied up in support processes
• Less FTE’s through improved
processes and higher efficiency
• ASP services turn your fixed costs
into variable
• Reducing manual work through
automation increases efficiency
Focus concerns• Aditro can provide best practices in
Business support processes such as
Financial Management
• We take care of your FM processes
and let you focus on your core business
Flexibility needs• Scalability with changing volumes
• Access to subject matter experts when
needed
• Value-adding services are easily available
Aditro offers relief from :
Financial Management and ERP• Financial Management and decision support
• ERP – Enterprise Resource Planning
• Finance and Accounting
• Purchase order to payment
• Sales order to payment
• Business Intelligence
• Project Accounting
• Budget and forecasting
• Archiving
• CRM – Customer Relationship Management
Financial Accounting Outsourcing
(FA BPO)• Procure-to-pay, record-to-report & control and order-to-
payments processes
Information logistics• Scanning and archiving of invoices, forms and documents
• Receiving and distributing digital forms and documents
• Workflow services to improve digital document flow
• Analyzing, designing and producing documents
THE REMEDY | ADITRO FINANCIALS
Back to the prescriptions
We’ll help you get stronger with
More: Flexibility and scalability as your business
requires
Lower: Operational costs
Better: Focus on your core business
Improved: Operational Excellence
THE REMEDY | ADITRO LOGISTICS
Let us help with your logistics pain
Financial pain• Lower costs on your logistics chain
• Turn your fixed logistics costs in
variable costs
• Increase awareness of logistics
cost drivers
• Optimize and lower transport costs
Focus concerns• We provide continuous improvements
on your logistics operations
• We take care of your logistics and let
you to put your focus on customers
• Providing expertise on logistics area
Flexibility needs• Scalability with changing volumes
• Support for new market entries
•“On-demand logistics”
• Value-adding services are easily available
Aditro offers relief from:
THE REMEDY | ADITRO LOGISTICS
THE REMEDY | ADITRO LOGISTICS
We’ll help you get stronger with
Consumer logistics• Logistics services and volume
distribution throughout Europe for
online retailers
• An integrated e-commerce solution
providing a comprehensive platform
for the entire delivery chain for
distance sellers – order capture, order
processing, logistics and distribution,
customer queries, returns handling
and payment processing
Retail logistics• Central warehousing solutions and
Nordic distribution for suppliers to the
retail trade
• Efficient cross-docking and
consolidated shipments
• Additional logistics services
including repacking and relabeling,
packing of expo stands and handling
of sales and signage materials
Industrial logistics• Integrated supply chain solutions
for industrial companies, i.e. material
planning, freight management and
delivery scheduling, logistics
operations and stock management,
pre-assembly and kitting
• Sequenced, just-in-time deliveries
of components and pre-assembled
parts for production lines of major
industrial companies
Back to the prescriptions
THE REMEDY | ADITRO CUSTOMER SERVICES
Let us help with your customer service pain
More: Flexibility and scalability as your business
requires
Lower: Operational costs
Better: Focus on your core business
Improved: Operational Excellence
THE REMEDY | ADITRO CUSTOMER SERVICES
Financial worries• Reduce costs by 20% by outsourcing
Customer Service to Aditro
• Get control over your fixed costs,
release your working capital and reduce
indirect costs
• Turn Customer service from cost
center into revenue generating asset
Focus concerns• Customer Service by Aditro means
you will strengthen your ability to focus
on your core business without any risks
of quality and performance
• Aditro will in turn drive continuous
improvement and increase your
Customer Satisfaction
Flexibility needs• Scalability (faster scale-up or scale-down
capability)
• flexibility by blending the back-office tasks
with the phone volume
• Ability to adjust organizational structure in
line with client needs
• Maximize the Channel Strategy
Aditro offers relief from :
Proactive Customer Services – Increasing customer satisfaction and relationship value
• Avoid unnecessary inbound calls through proactive means such as:
• Welcome calls, service calls, anti-churn calls, soft collection, etc.
• Create revenue opportunities in customer service• Optimize customer service cost level
Integrated solutions that further adds value:
• Digital Customer Service •Telemarketing services• Technical Support Services• Integrated, channel independent Contact Center Platform• Best Practices in Customer Services
THE REMEDY | ADITRO CUSTOMER SERVICES
We’ll help help you get stronger with
Back to the prescriptions
Help has never been so closeHelp has never been so close