Sales 3.0 Age of Manufacturing
Mass manufacture of productsfor customers
Age of DistributionGlobal connections & transportation gets products in front of customers
Age of InformationConnect the customer to the supply chains of manufactured products
Age of the CustomerEmpower the Buyer
2010 - ?1990-20101960-19901900-1960
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What does the Customerwant in the future?
The Cloud
$209B $250B $383B
2016 2017 2020
45% of the budget organizations allocatefor IT cloud computing is spent on SaaS.
The Future Is XaaS
Global XaaS market will grow at a CAGR of 38.22% between 2016–2020.
Sources:https://www.chargify.com/blog/xaas-everything-as-a-service/https://medium.com/@BotmetricHQ/the-rise-of-anything-as-a-service-xaas-the-new-hulk-of-cloud-computing-5eca37c2ff02
CX lives here
#AISelf
Service!
Modern Sales is CX DrivenFor recurring revenue businesses, most of our revenue comes after the initial sale. Totango points out the 5-30% of revenue comes from the sales – while 70-95% of revenue comes while the customer is engaged with Customer Success. What does this mean in regular terms? It means that the lion’s share of the revenue you will ever get from a client is being managed by someone who doesn’t usually get com-pensated for bringing in revenue. Let that settle in.
Why Age of the Customer is different
Global IoT spending is predicted to reach $1.29 trillion in 2020.
The New Age of The Customer
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