Download - Salesforce essentials uk roadshow
Salesforce Essentials
UK Roadshow
June 2013
Connect With Your Customers In A Whole New Way
Safe Harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Small businesses are driving the economy
13+Million People in the UK
69%of customers have taken their business elsewhere over the past year due to a poor customer experience
Source: Accenture, “Defining Customer Experiences that Enable High Performance”
And customer focus has never been more important
But tech & budget limits Small Business’ ability to connect
Limited IT Resources
DisconnectedSystems
Lack of Business Insight
Uninspiring Customer
Experiences
How can small businesses deliver engaging customer experiences
AND grow your business?
Become A Customer Company:Connect with Customers and Grow Your Business With Salesforce
ConnectedProducts
ConnectedEmployees
ConnectedPartners
ConnectedCustomers
Our Mission: Cloud Computing Driver, Catalyst and Evangelist
Mainframe
Today1960s
Client/Server
1980s
No Hardware/Software
Subscription Model
Automatic Upgrades
Constant Innovation
Enterprise
Cloud Computing
Cloud computing is unlocking amazing value
Fast Easy Open Flexible Trusted
No Hardware
No Software
Automatic Upgrades
Scalable
Any Device
Data Portability
Transparency
Real-time Status
App Marketplace
Extensible
Enterprise
Cloud Computing
#1 in Cloud Computing and CRM
#1World’s #1
CRMCloud
ComputingInnovation 2011, 2012
1%
Time • Equity • Product
445,000+Hours Service
17,500Non-profit
organizations
$40M+Grants
Expanding Our Presence in Europe
Salesforce European Data CentreSigned Agreement with NTT
Support for Our Fastest Growing Region
Opening in early 2014
Located in United Kingdom
ADD INNOVATION CHALLENGE!
5M€ Challenge for European Start-ups
www.salesforce.com/uk/Challenge
The Customer Revolution
A Technology Revolution
1960sMainframeComputing
1970sMini
Computing
1980sClient Server
Computing
x 10x 100x 1,000x 10,000x 100,000x
2010sSocial
Revolution
1990sCloud
Computing
2000sMobile
Computing
SocialNew ways to connect
TrustNew ways to
build relationships
MobileNew ways to
reach customers
Big DataNew ways to
discover insight
CommunityNew ways to collaborate
AppsNew ways to build apps
Cloud ComputingNew ways to connect everything
New Ways To Connect With Customers
Social Revolution
Customer Companies Engage on Social Channels
Share Feeds, Profiles, Groups, and Files
4.5 Billion Aggregate Social Users
Touch Revolution
Touch & Local Aware Apps
Reach Customers Anywhere
1.7 Billion Touch Devices Shipped in 2012
Big Data Revolution
Collect Customer, Product and Usage Data
Gain Customer Insight
450 Billion Business Transactions / Day by 2020 (IDC)
Community Revolution
For Customers, Employees, and Partners
Private & Public Communities
Single Sign-on with Secure, Portable Identity
Ecosystem Revolution
Every Company is Building Mobile Apps
Customer Companies Use Apps to Interact with Customers
Requires a Customer Platform
Cloud Revolution
$111 Billion Industry in 2012
18% YOY Growth
Salesforce.com: #1 Enterprise Cloud Vendor
Cloud Revolution
Earn Customer Trust
Build Relationships on Equal Terms
Respect Privacy, Identity & Money
Companies are Disconnected from their Customers
Your Customers, Employees, and Partners are Connected…
Is Your Company Connected?
Become A Customer Company:Connect with Customers and Grow Your Business With Salesforce
ConnectedProducts
ConnectedEmployees
ConnectedPartners
ConnectedCustomers
Five Questions To Become a Customer Company:
1. How do you sell as a team with your customers?
2. How do you transform the way you work?
3. How do you service customers when they are everywhere?
4. How do you market to customers when they are everywhere?
5. How do you build a customer platform?
ConnectedProducts
ConnectedPartners
ConnectedEmployees
ConnectedCustomers
1. How Do You Sell as a Team with Your Customers?
World’s #1 CRM
Chatter: Collaborate on Deals
Data.com: Enrich Your Profiles
Work.com Motivate and Align Sales Teams
2. How Do You Transform the Way You Work?
#1 Enterprise Social Network
Build Employee, Customer, & Partner Social Networks
Create Private and Public Social Networks
3. How Do You Service Customers When They Are Everywhere?
#1 Customer Service & Support Application
Create a Consistent Service Experience on Every Channel
37% Improved Customer Satisfaction with Service Cloud
4. How Do You Market to Customers When They Are Everywhere?
#1 Social Marketing Application
Listen, Publish & Advertise
94% Improved Brand Monitoring with the Marketing Cloud
Customer Profile
Sales
Marketing
Product
Service
5. How Do You Build a Customer Platform?
#1 Customer Cloud Platform
Fast and Easy to Build Mobile and Desktop Apps
Heroku for Customer Apps
Force.com for Employee Apps
Salesforce Platform: #1 Customer Cloud Platform
Customers:
Customize Sales & Service for your specific
business needs
Build custom apps to increase speed and
efficiency
Plug & Play 1,800+ cloud apps on
Salesforce: Customer Company Architecture
Any SocialNetwork
Any Device
Back EndSystems
Any App
AppExchange Apps
ERP
Finance
Public or Private Apps
ConnectedProducts
ConnectedPartners
ConnectedEmployees
ConnectedCustomers
Become A Customer Company:Connect With Your Customers in a Whole New Way
ConnectedProducts
ConnectedEmployees
ConnectedPartners
ConnectedCustomers