SANABEL 6th Annual ConferenceBeirut - May 2009
Aligning People with Strategy
Chief Executive Officer
The Jordan Micro Credit Company (Tamweelcom)
Peg RossDirector, Human Capital Center
Grameen Foundation, on behalf of Grameen-Jameel
Ziad Al Rafai
Session overview
•Introductions•Workshop objectives•Content
•Begin with strategy•Process of alignment•Elements of Human Capital Management •Strategic importance of HCM•Taking action
Introductions
Presenters:•Ziad Al Rafai, CEO Tamweelcom•Peg Ross, Dir., Human Capital Center, Grameen Foundation on behalf of Grameen-Jameel
•Award panelists:•Wesam Ayoub Ahmaed Sheteway, Faten•Laila Kamal Muhammad Al Khaliah, Tamweelcom•Hala Al Zain, Al Majmoua•Najwa Mohammad Fadl, Aden
Workshop Objectives
By the end of the workshop, you should understand:
•The strategic imperative of aligning HCM practices with business strategy
•How organizations are using HCM strategically
•What you can do in your own organization to strengthen HCM practices and support strategy
The Compelling Argument
“Strategic Human Capital Management is the most powerful lever for innovation and growth in today’s knowledge economy. …market value is increasingly defined as the sum of human intangibles…”—The IBM Global Human Capital Study 2008
It Begins with Strategy
•Strategy and execution are two of the most critical components of organizational success
•When people understand how they personally contribute to strategy, they choose to bring their whole selves to work—both minds and hearts
What We Hear
•“High performing organizations are increasingly spending more time communicating with employees about organizational strategy and linking employee performance and satisfaction to organizational outcome.”—Omar Bitar, Ernst & Young Middle East
What’s Your Strategy?
•Think about your organization’s strategy
•Does it differentiate you from your competition?
•You should be able to describe it in two sentences or less
Develop Your Strategy
•Work with your senior team to clarify your strategy
•Make sure it differentiates you•Keep it simple•Communicate it to all your stakeholders, every chance you get
How to Align People with Strategy?
•Communicate your strategy•Support the change required
•Share the vision•Create the desire•Lead the way•Change the way you work•Make it stick
How to Align People with Strategy (cont’d.)?
•Assess your culture•Does your culture support your brand and strategy?
•Evaluate your current HCM practices•Do they support or hinder your strategy?
Evaluate Your HCM Practices
•Assess current HCM practices•Determine what is needed to implement strategy
•Identify the gaps•Develop plan to address the gaps•Redesign critical HCM practices•Implement
Elements of HCM
•HR Planning•Recruitment and Selection•Learning & Development•Performance Planning & Management•Retention & Engagement•Rewards•Culture
Human Capital Management
System Rewards
CultureHR Planning
Recruitment & Selection
Learning & Development Retention &
Engagement
Performance Planning &
Management
Critical HCM Practices
Your organization must identify those practices critical to success, to:
•Ensure a strong foundation•Allocate the right resources•Determine the design of HCM practices necessary to drive strategy
•Each HCM practice must support the others; it’s a system
Examples
•Proctor & Gamble•Yum! Brands•Save the Children, Mali•Examples from our award winners
Are You There Yet?
•Are your HCM practices hard-wired to your overall strategy?
•Do all employees understand your strategy?
•Who’s first in your industry?•Where are you?
Discussion Question for PanelistsWithin the context of your strategy:
•Consider 1-2 HCM practices that are critical to strategy attainment
•Do these need to be redesigned?•Why?•Where will you start?
One More Time—How Do We Do This?
•Define your overall strategy •Assess current culture•Assess current HCM practices•Identify the gaps•Develop plan to address the gaps•Redesign critical HCM practices•Implement
Questions/Comments?
Thank you