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Change Management for SAP
BusinessObjects OEM Solution
Timothy Beaver ACS, a Xerox Company
Murali Pabbisetty Saama Technologies
http://tinyurl.com/saamaumt
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Agenda
• Introductions
• Top Customer Challenges
• ACS Background & Situation
• Universe Management Challenges
• Tool Evaluation & Assessment Process
• Benefits Realized
• Key Learnings
• Saama and UMT Product Background
• UMT Demonstration
• Q&A
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About ACS
ACS is the leading full-service
provider of BPO and ITO solutions
Founded in 1988 Recognized FORTUNE 500 company $6.5 billion in annual revenue Operates 500 global locations Reaches more than 100 countries Maintains diverse client base Employs more than 76,000 people Acquired by Xerox in 2010
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ACS Management Platform
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ACS Environment Overview
• One large vendor-provided
Universe
• ~4800 objects
• ~800 tables
• ~1,120 conditions
• ~200+ reports
Split locally into 9 linked, customized Universes
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Challenges - Universe Updates
• Universe (Metadata)
• Version control of Universes is manual, error prone
• No means to compare versions
• Confusion and delays due to
multiple environments and
multiple universe versions
• No simple means of
determining effects of object changes
• Compliance
• Cannot readily identify changes to universes or reports
• Major difficulty to rollback to previous versions of
universe and reports
• Tracking is manual
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Challenges - Report Development
• Reporting
• No documentation of reports linked to universe objects
• Manually created and maintained reference materials
• No means of searching for specific calculations or objects
• Integrated Data Dictionary
• Not easily created or maintained
• Lacks linkage
• Needed for developers and in
preparation for client “self-service”
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Evaluation Process
• Install Universe Management Tool (UMT)
• Test/document features
• Effectiveness
• Accuracy
• Usefulness
• Development life cycle phases
• Identify UMT artifacts
use per phase/role
• Team Review
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UMT Assessment - Universe Updates
• Automate discovery of differences between Universe versions
• What’s been changed? What’s been added? What’s been
deleted?
• Support merging new versions to ACS customizations
• Discover impacts on the Universe from schema changes
• Automate Universe documentation
• Version control
• Discover impacts on reports from Universe changes (RIA)
• Identify reports that WILL fail rather than reports that DID fail!
Old
New
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Report Development with UMT
• Supports development of an Integrated Data
Dictionary
• Map Application pages -> Schema -> Universe Objects -> Reports
• Reporting integrity – accurate & specific
requirements
• Speed-to-delivery
• Consistency
• Report definition documents
• Automated
• Accurate
• Valuable resource for Business Analysts/Client relations
• Testing - easily referenced design specifications
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Return on Investment
Universe Updates
• Estimated savings of $17, 280 per year
Troubleshooting and Analysis – Reporting
• Estimated $57,600 per year productivity gain
Monthly Scheduled Report Releases
• 7 new reports/30 report modifications per release
• 10% estimated productivity increase
• Yearly productivity gains $149,760
Total estimated Annual productivity gains: $224,640
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Key Learnings
• Improve Quality / Customer Satisfaction
• “Get it right the first time”
• Improve Processes
• Repeatable, sustainable
• Support with automated tools
• Support existing quality initiatives
– ITIL, ISO/IEC 20000,
CMM / CMMI, Pharma (FDA) compliance
• Reduce Cost
• Shorter development cycle
• Less rework
UMT Product Overview
Murali Pabbisetty
http://tinyurl.com/saamaumt - Free UMT Kit
Who we are:
Strategize Visualize Operationalize
Saama manages the data lifecycle in an enterprise to transform complex data
streams into valuable information that directly impact business-critical decisions.
• Pure-play BI provider since 1997
• Unique vertical offerings
• Innovative IP-based solutions
• Experienced leadership team
• ‘BI Pioneers’ in Advisory Board
• Strong strategic partners
• Blue-chip client list
• Global presence - US, UK, India
• Acquired Sypherlink in 2009
• Acquired InfoSTEP Inc. in 2010
Key Capabilities
Bulk Update
Properties
Switch Universe
Report Impact Analysis
Compare and
Merge Universes
Universe &
Report Document
Universe Version Control DB
Changes Update
Move and
Difference Logs
Zero Foot Print
Totally SDK Based
Comprehensive Coverage
Optimal Performance
Flexible Equality and
Move Rules
BOBJ Enterprise Customers – Internal Use
0-20 Users - $2,000 per user
> 20 Users - $1,500 per user
Maintenance and Support - Included
All new upgrades - Included
OEM Licenses – Custom quote for perpetual licenses
# of licenses
# of customers
Resell or Purchase
contract term
size of the company
Pricing – Annual Subscription
UMT on SAP Ecohub
• http://ecohub.sap.com/catalog/#!solution:universeMgmtTool
• http://tinyurl.com/saamaumt
ITSM analytics - Product Upgrade strategy
using UMT
• Merge / Upgrade path for BMC Universe
• Auto Merge (complete merge/upgrade)
• Selective Merge ( module wise etc)
• Switching of universe reports between Customer universe and
new universe.
• Comparison and Difference log generation for Customer and
new product (universe) across different environments
• Documentation of old universe, customized universe and new
universe
• Report Impact Analysis Log generation – complete list of reports
that could be impacted due to the changes made to the universe
• Report Preview and Documentation
BMC Software – Operational Reporting
“We were able realize immediate ROI with UMT. The automated
migration workflow made sure that the changes were informed and error
free. The process was very efficient and reduced the time spent in
development and administration.
UMT also enabled a lot of new processes (compare and merge, RIA,
compliance, version control) which were not previously possible out of the
box.”
• ITSM Universes - 5000+ Objects in each universe, 1000+ Reports
• ~24 migrations per year (including universe and reports)
• Saving of 4 days for each migration
Thank You
Murali Pabbisetty
Pratik Shah
http://tinyurl.com/saamaumt