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Saving Time and MoneyIn Warehouse Operations
June 26, 2012
Karen L. DeWolfe
interlinkONE, Inc
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Today’s Overview
• Challenges in the Supply Chain
• Finding Success with:– Online Ordering Portals– Inventory Management– Automation & Customer
Service
• Questions and Answers
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CHALLENGES IN THESUPPLY CHAIN
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Supply Chain Data• Report
published by the CMO Council
• “A Straight Line to the Front Line”
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Why Show You These Charts?• Because if you can
provide solutions to these problems in YOUR warehouse operations and services, you can earn more business!
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Inventory and Warehouse Space Waste
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Marketing Content: It’s Value to Sales
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Improving the Process
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How ImportantIs the Supply Chain?
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Success Starts with the WMS!Areas Where Improvement Can Often Be Found:
– Online Ordering Portals
– Inventory Management
– Automation & Customer Service
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Best Practices for:Online Ordering Portals
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Why an Online Ordering Portal?• People are comfortable
ordering online.
• It can reduce data-transfer time.
• Integrating it with your Warehouse Management System is key! Streamline Order process.
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People Like the Amazon.com Model: Make it Easy!
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Be Ready for Mobile!
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Utilize Print-On-Demand
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Benefits of Print On Demand
• Reduce Costs: Storage, Handling, and Inventory Accounting
• Supports Growing Demand for Shorter Runs
• There is little or no waste from unsold products.
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POD & Variable Data:Name Interest Status $$ Spent Yearly
John Smith Food Silver 5K
Michelle Jones Card Games Gold 20K
Frank Stafford Shows Platinum 50K
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Before the Launch• Test online ordering portal
in multiple browsers– Help poll sales reps to find out
what they use
• Keep the mobile audience in mind– Mobile-optimized portal might
not be needed just yet, but watch the growth in numbers!
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After the Launch• Provide access to Training
videos inside of the ordering portal
• Make it easy for people to ask for help
• Train CSRs how to debug common issues:– Can’t login– Don’t know my password– How do I find a specific
item?
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Best Practices for:Inventory Management &
Order Fulfillment
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Handling Reorder Points• Static Reorder Point at
Product Level
OR…
• Automatic Replenishment Calculations
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Automated Reorder Point• Fluctuating Reorder
Point based on usage over time, amount needed to satisfy orders in months to come.
• Helps to forecast increased demand at different points in the year as well.
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Benefits of Automated Reorder
• It puts your data to use!
• Monitors spikes or dips in activity, order history, inventory amounts, etc.
• Keeps in mind unusual seasons and events: Trade Shows, Yearly Meetings, etc.
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Constantly AnalyzePicking Process!
• Is the most popular inventory easily accessible?
• Are the Pick Tickets properly sending your staff in the right path?
• Invest in training and quality circles
• Reward useful feedback from the “pickers”!
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Picking Process: Print & Mobile
• Picker scans pick ticket, tells them which location to go to
• Heads to location• Scans product to verify
they’re picking the right product
• Scans location barcode to confirm they picked from right location
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Automated Case Picking?
Popular in food and beverage industries… but as success stories are reported, could expand to fulfillment for other types of products.
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Voice/Wearable Devices
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Scanners in Receiving
Manual process requires:•Data Entry•Clerical Work
Moving to an automated process including barcode scanners can save hours of time!
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Wireless-Enabled Scanners• Inventory
Receiving
• Checking & Adjusting Inventory Levels
• And more!
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Deciding Which Device to Get
Pickers preferred MC3190… because they are little quicker, lighter
Receiving folks preferred MC9190.. Larger, more rugged, bigger display, bigger keypad
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Inventory Management: Cycle Count vs. Full Physical Check
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Video Case Study
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Smartphone Access to Reports
• With a mobile-optimized solution, key warehouse personnel could easily check on inventory levels, order status, backorders, and more from their smartphones.
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Best Practices for:Automation & Customer Service
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Built-In Help Request Forms
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Live Chat Option
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Track “Open Carts”• Eliminate the calls and
complaints related to users that were unable to complete their orders the first time through
• Make it possible for them to track what they’ve ordered
• Also, be able to see why items with stock “on hand” are unavailable
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Review All Touch-Points
• Pick Tickets
• Packing Slips
• Order Confirmation Emails
• Shipping Notification Emails
Do those items increase your manual work-load or do they help to streamline it?
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Saving Time and Money is easy.Where you will see immediate
results
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Saving Time and Money
• Ordering Portals that will allow you to:– Get orders in faster and more conveniently– An opportunity to cross sell– Open New Revenue Stream– Save sales time in order and quote taking
• Print On Demand will allow you to:– Use less physical space and resources– Less waste– Faster to market content
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Saving Time and Money
• Reorder Automation that will allow you to:– Move beyond ordering a set amount and into
predictable usage– System driven to save CSRs and Product Manger time– Less wasted material in overage
• Electronic Fulfillment will allow you to:– Use less physical space and resources– Less waste– Faster to market content– Less time and material cost
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Saving Time and Money
• Efficient Automation and Customer Service will allow you to:– Have users self service– Have answers to questions quickly– Spend less time on support– Save money in resource allocation
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Final Thoughts
• Saving Time in Warehouse Operations often involves streamlining processes from end-to-end --- from order entry to the shipment of the order.
• Be committed to measuring and analyzing all areas of your operation consistently!
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See you at the MFSA Annual Conference!
CHANGING PERSPECTIVES to Create a Brighter Future
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Request a Demo?
Would you like to see our Order and Warehouse Management software in action?
Register for a free demo today!
http://ilnk.me/fc67
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The Book
Strategies, Plans, Case Studies Campaign Ideas, and More.
A guide to help you grow your mailing and fulfillment business!
NewPathToProfit.com
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Thank you!
Any questions?