Secret Sauce of a DevOps Journey
Jay Hopia
© 2018 CWT
Me – Jay Hopia
© 2018 CWT
22 years with CWT
Change Agent
My mentor IS David Hussman
@jayhopia
What you will get out of this:
• Who the heck is CWT?
• Ideas and what we have found as the right ingredients within our journey
• Mindset
• Culture
• Continuous Marketing
• Future/current enablers
• InnerSource
• Open Source Program Office
@jayhopia
© 2018 CWT
© 2018 CWT
© 2018 CWT
© 2018 CWT
© 2018 CWT
Our Journey
Image courtesy of Morgue File
© 2018 CWT
Business travelers
Travel manager
People
© 2018 CWT
This file is licensed under the
Creative Commons Attribution-Share Alike 3.0 Unported license.
© 2018 CWT
© 2018 CWT
CWT 3.0
Business travelers
Travel manager
People&
technology
© 2018 CWT
© 2018 CWT© 2018 CWT
Empathy
Passion
Networking
Thought Leaders
Education & Learning
© 2018 CWT
Mindset
© 2018 CWT
• Executive Support
• Small Working Group
Recognize
• Vision
• Strategy
• Charter
Create Purpose • Tech Days
• Thought Leader Workshop
• Community of Practices / Guilds
Transform w/ initiatives
How did the Movement Start?
+ 100’s
© 2018 CWT
© 2018 CWT
Our Values in Action
© 2018 CWT
MIKI Yoshihito Creative Commons
© 2018 CWT
Building a Community of Practice
Lunch n Learns
Internal Conferences
Book Clubs
© 2018 CWT
GitHub SaaS Adoption
© 2018 CWT
Open Community
Catalysts / Secret Source
Learning Plans
Opportunities & Gaps
Strategy for education of organization leaders
Create TIME to AUTOMATE
Self-Service
Product Mindset in Operations
Fail Fast
Psychological Safety
Measure output, celebrate misses
© 2018 CWT
© 2018 CWT
Learning Plan
© 2018 CWT
Automation
https://xkcd.com/1205/
© 2018 CWT
Self-Service
© 2018 CWT
Product Mindset
© 2018 CWT
Fail Fast - Misses
Where do we want to go?
Establish and measure Flow
Everything As Code
Cont. to enable Self Service
Continuous Learning
Source Code ( what’s possible )
© 2018 CWT
• Encouraging cross-team collaboration/contribution
• Anything As Code• Configuration as Code
• Infrastructure as Code
• Enable via Modernizing tools and technology to facilitate the growth
© 2018 CWT
CWT & Innersource
© 2018 CWT
© 2018 CWT
Image Courtesy of http://www.keepcalm-o-matic.co.uk
© 2018 CWT
• Increased velocity • Faster time-to-release
• Improved code • Peer-reviewed/security verified
• Reduced costs • Code reuse/API development
• Shared development/maintenance costs
• Increased innovation • Component teams collaborating
• Increased cross-organizational awareness
• Enhanced human capital efficiencies • Improved morale, retention and recruitment
© 2018 CWT
© 2018 CWT
Removes Redundancy
© 2018 CWT
Courage
© 2017 CWT 37
In the moment
An Open Dialogue on Open SourceOpen Source North (OSN) is a Twin Cities tech conference that brings enterprise developers and industry experts
together to learn, share, and connect. We’re all about Open Source technologies emerging within the enterprise
community. OSN is a great way to meet, mingle, and mix with other Open Source leaders.
Track 6Pic from talk via twitter.
Track 6 Pic at conference
© 2018 CWT
Open / Shared
© 2018 CWT
Share Knowledge – Best Practices
© 2018 CWT
© 2018 CWT
How you can start an OSPO (Open Source Program Office)
Establish an Open Source OfficeFind a Leader
Define your Operations
Seek Feedback and buy-in
Structure
Legal, Engineering, Developer Relations, Communications
Manage OSS
MeasureDeveloper Participation
Organization Reputation
Ability to Recruit & Retain
General Health
Compliance Mgmt
BenefitsCompetitive Advantage
Recruit / Retain
Show Cost & Risks
Build Community Trust
Resources
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© 2018 CWT
© 2018 CWT
© 2018 CWT
Join CWT on our digital journey
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APAC
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Singapore
New Delhi
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@jayhopia
© 2018 CWT
© 2018 CWT