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SEIU Healthcare PASEIU Healthcare PAModel for Labor-Management Quality Model for Labor-Management Quality
Partnership ProcessPartnership Process
Making Quality Care Partnership Succeed
2011 Quality Care Summit
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4 Pieces of the Model4 Pieces of the Model
1. Foundational Principles2. Structures (of meetings/committees)
3. Problem Solving Process4. Training and Support
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1. Foundational Principles1. Foundational Principles
• Front-line Nurses are experts – Focus on changes at the point of care and patient
experience
• Evidenced Based approach• Working together we can achieve better
results on improving patient care than not.• Engaging employees on quality improvement
benefits union and management
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Foundational Principles
Strategic Formal Partnership
Contractual Agreement with Goals and Process
Informal Commitment between Union and Management
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2. Structures
Formal Structure on Quality Improvement Process
Labor-ManagementCommittee
Ad-hoc Committee
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2. Structures
Work Area Committee(s)
Interdisciplinary Project team formed from broader committee
Facility Based
Committee
Nursing or Multi-disciplinary
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2. Structures2. Structures
• Agreed upon structure for meetings– Should include work at the unit level
• Agreed upon Purpose• Decision Makers Participation
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3. Problem Solving Process
• Data driven and experimental• Have an agreed upon model• Not overly complicated• Engage and build consensus
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Problem Solving Process: Examples
• LEAN (Toyota) Methodology• PDCA• Six Step Process
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Problem Solving Process
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6-STEP PROBLEM SOLVING
Define Problem Clear Quantifiable
Goal
Gather and Evaluate
Information
Brainstorm Ideas for Solving Problem
Reach Consensus on a Solution and
Implementation Plan
Obtain Commitments for Implementation
Plan
Track Outcomes
and Measure Results
4
Select & Plan Solution
5
Implement Solution
6
Monitor
& Evaluate Solution
1
Identify &
Select Problem
2
Analyze Problem
3
Generate Potential Solutions
Problem Solving Process
(c) Workplace Systems, Inc. 1996
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4. Training and Support4. Training and Support• Technical Skill
– Data collection,– Problem Analysis – Measurement and Goal Setting
• Process Skills– Communication, Leadership, Team Work, Conflict Res.
• On-Going Support– Help and Coaching– Sharing Successes
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Best Practices/Tips
• Get started and adjust course as needed
• Start small and use results to make the case for more resources
• Find other “allies”/champions• Stay persistent and positive
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How can you start to put the How can you start to put the puzzle together at your facility?puzzle together at your facility?
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Worksheet
• What are areas of strength and weakness at our facility based on 4 elements of the model?
• What are key skill training priorities?• What areas would we like to focus on? • What are simple next steps we could take?