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Chapter 3Chapter 3Beverage Service ResponsibilitiesBeverage Service Responsibilities
Managing Beverage Operations
Second Edition(346TXT or 346CIN)
Managing Beverage Operations
Second Edition(346TXT or 346CIN)
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Competencies forCompetencies forBeverage Service ResponsibilitiesBeverage Service Responsibilities
1. Describe the duties of a beverage server.
2. Explain the role that a bartender plays at a beverage establishment.
3. Identify the rituals and procedures associated with the service of coffee, hot tea, beer, wine, and champagne.
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Beverage Server Responsibilities Beverage Server Responsibilities
• Prepare for service• Greet guests• Take the order• Serve the order• Create a friendly atmosphere• Monitor alcohol consumption• Complete service• Help other staff members
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Selling Techniques Selling Techniques
• Develop a selling attitude
• Be enthusiastic
• Make beverages sound appetizing
• Ask questions
• Suggest specific items
• Suggest personal favorites
(continued)
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• Offer a choice
• Suggest the unusual
• Suggest foods and beverages that naturally go together
• Compliment guests’ choices
(continued)
Selling Techniques Selling Techniques
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Checking Beverages Checking Beverages
• Is it the correct beverage?
• Is it in the correct glass?
• Is the garnish correct?
• Have special instructions been followed?
• Has anything spilled over the side?
• Should it have a chaser?
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Beverage Trays Beverage Trays
• 12- to 14-inch beverage tray
• 27-inch oval restaurant serving tray
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Maintaining Tables Maintaining Tables
• Changing ashtrays often
• Clearing items
• Keeping the bar and lounge area neat
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Guest Check Settlement Guest Check Settlement
• Cash• Traveler’s check• Payment card• House accounts• City ledger accounts• Personal checks• Coupons, vouchers, or gift certificates • Transferring checks
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Closing Duties Closing Duties
• Cleaning tables and chairs
• Taking soiled tableware to the dish room
• Emptying ashtrays and clearing them
• Cleaning out and storing ice buckets
• Cleaning service trays
• Storing food
(continued)
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Closing DutiesClosing Duties
• Removing flowers from tables
• Cleaning the side station
• Vacuuming carpets
• Turning in guest checks
• Removing all trash and relining trash cans
(continued)
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Bartender Responsibilities Bartender Responsibilities
• Monitor alcohol consumption
• Control alcohol risks
• Ensure drinks are prepared consistently and to standards
• Use bar equipment efficiently and safely
• Help control waste and cost
(continued)
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Bartender ResponsibilitiesBartender Responsibilities
• Maintain bar sanitation
• Prepare drinks promptly
• Accommodate taste preferences
• Make drinks look attractive
• Promote the establishment’s facilities
(continued)
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Key Control Key Control
• Follow procedures for signing keys in and out.
• Never leave keys in a door’s lock and never set them down.
• Keep keys with you or secured in a cash drawer at all times.
• Turn in any keys before leaving the establishment for any reason.
• Report lost keys immediately to manager-on-duty.
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Drink Recipe Testing Drink Recipe Testing
• Create a recipe or select one from a published source.
• Several people prepare and test the drink.
• The bartender collects feedback about flavor, color, and strength.
• The recipe is adjusted based on feedback.
(continued)
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Drink Recipe TestingDrink Recipe Testing
• Testing continues.
• Testers consider the difficulty of the recipe, how the guest will like it, potential service problems, and how many servings might be sold.
• Final adjustments are made.
(continued)
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Recipe Conversion Recipe Conversion
• Count the number of guests ordering the drink
• Multiply the ingredients by the number of guests
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Opening Bartender Sidework Opening Bartender Sidework
• Pick up, verify, and set up a cash bank
• Set up and lock the cash drawer
• Set up the point-of-sale equipment
• Set up guest checks
• Review the bar logbook
• Review the daily function sheet
(continued)
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Opening Bartender SideworkOpening Bartender Sidework
• Pick up and transport liquor and food issues from the storerooms
• Store items• Prepare the bar area• Prepare mixes and garnishes• Prepare service areas• Complete other tasks according to the
opening duty checklist
(continued)
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Bar Logbook Items Bar Logbook Items
• Service is cut off
• Dissatisfied guest is compensated
• Associate is harassed by a guest
• Something is spilled on a guest
• Accident or injury
• Sick guest
(continued)
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Bar Logbook ItemsBar Logbook Items
• Theft
• Equipment breakdown
• Unfulfilled service request
• Unavailable food and beverages
• Foreign object found in a food or beverage item
(continued)
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Common Speed Rail SetupCommon Speed Rail Setup
• Vodka
• Gin
• Rum
• Whiskey
• Scotch
• Bourbon
• Sweet vermouth
• Dry vermouth
• Brandy
• Grenadine
• Lime juice
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Mixology Mixology
• Stirred drinks
• Shaken or blended drinks
• Frozen drinks
• Building drinks
• Layered drinks
• Coffee drinks
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Clean Bartop and Clean Bartop and Lounge During Service Lounge During Service
• Remove glasses, napkins, food plates, and silverware
• Clear empty plates
• Pick up any popcorn or snacks on the floor
• Change ashtrays
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Money Matters Money Matters
• Cash bank
• Deposit
• Cashier’s report
• Due back
• Credit card vouchers
• Charge tips
• Tips-paid-out voucher
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Beverage Service Procedures Beverage Service Procedures
• Coffee
• Tea
• Beer
• Wine
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Wine Service Wine Service
• Selecting wine
• Glassware
• Temperature
• Opening
• Pouring
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GlasswareGlassware
• Stem
• Bowl
• Rim
• Size
• Cleanliness