Download - Service lifecycle management
![Page 1: Service lifecycle management](https://reader035.vdocuments.net/reader035/viewer/2022081605/546391cfaf795927598b4689/html5/thumbnails/1.jpg)
SERVICE LIFECYCLE MANAGEMENT
Providing differentiated aftermarket services
A Mahindra Satyam Pega Practice Offering
![Page 2: Service lifecycle management](https://reader035.vdocuments.net/reader035/viewer/2022081605/546391cfaf795927598b4689/html5/thumbnails/2.jpg)
BUSINESS LANDSCAPE
Aftermarket Services draw customers for repeat purchases– Differentiator for B2B and
B2C relationships
![Page 3: Service lifecycle management](https://reader035.vdocuments.net/reader035/viewer/2022081605/546391cfaf795927598b4689/html5/thumbnails/3.jpg)
BUSINESS CHALLENGE
How to fulfill the customer
service request at the first
point of contact itself
![Page 4: Service lifecycle management](https://reader035.vdocuments.net/reader035/viewer/2022081605/546391cfaf795927598b4689/html5/thumbnails/4.jpg)
BUSINESS NEED
A customer experience
transformation solution which
can automate back-end
processes and fulfill customer
requests
![Page 5: Service lifecycle management](https://reader035.vdocuments.net/reader035/viewer/2022081605/546391cfaf795927598b4689/html5/thumbnails/5.jpg)
SERVICE LIFECYCLE MANAGEMENT
Providing differentiated aftermarket services
![Page 6: Service lifecycle management](https://reader035.vdocuments.net/reader035/viewer/2022081605/546391cfaf795927598b4689/html5/thumbnails/6.jpg)
OUR APPROACH
A robust technology platform
with multichannel capabilities
that leverages Pega ’s process
driven CRM and Case
Management capabilities.
![Page 7: Service lifecycle management](https://reader035.vdocuments.net/reader035/viewer/2022081605/546391cfaf795927598b4689/html5/thumbnails/7.jpg)
Industry Applicability
Manufacturing & Hi-Tech
Repair, service or parts replacement
incidents can be resolved using rule based
diagnostics approach
![Page 8: Service lifecycle management](https://reader035.vdocuments.net/reader035/viewer/2022081605/546391cfaf795927598b4689/html5/thumbnails/8.jpg)
TURNING CUSTOMER SERVICE GROUP
TO A REVENUE GENERATING UNIT
FIRST/NEAR TIME RESOLUTION
PROVIDE A PERSONALIZED
EXPERIENCE
KEY BENEFITS
![Page 9: Service lifecycle management](https://reader035.vdocuments.net/reader035/viewer/2022081605/546391cfaf795927598b4689/html5/thumbnails/9.jpg)
TRANSFORM your process INCREASE cost savings REDUCE time to resolve ACHIEVE best practices And GROW faster!
CONNECT WITH US
![Page 10: Service lifecycle management](https://reader035.vdocuments.net/reader035/viewer/2022081605/546391cfaf795927598b4689/html5/thumbnails/10.jpg)