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Servicenow courses

Introduction to Service NowWhat is Service NowWhy and who can use Service NowConcept of cloud computing in Service NowIntroduction to ITIL foundation Navigation and usersHelpful portals, releases


Customize Homepage

Creating GaugesDefine CSS properties, UI PropertiesChange visibility of Homepage and bannerHTML and web services


Tables, Form, DictionaryCreating Application, module Creating tablePersonalizing form and table layoutCreating Section,ViewDictionary entriesDictionary overridesReference qualifiersRelated lists


Update set’s CreationCreating an update set Merge update setRetrieve Update set in another instance Creating workflowWorkflow editor and workflow scripts Workflow activities and workflow contextWorkflow stages, transitions


Service catalog management Use of service catalog, back end executionCreating catalog item, record producer, order guideCreate RITM and catalog taskAttaching workflow to catalog items Importing data in Service NowData sources,XML importTransform maps, Scheduled data importImport sets


User AdministrationCreating groupsUsers and DepartmentsConcept of delegation Customizing user profileRoles & group membershipFetch detail of logged in user


Email Notification

Defining a Template Define notification Email logs Introduction to SMTP and POP mail serversTrigger email on event


Create SLA &Schedule SLA DefinitionsSLA PropertiesAttach SLA to tasksCreate schedule and child schedule Scheduled JobsIntroduction to scheduled jobsScheduled Job logScheduled reports


Access Control List&CMSCreate Read, Write and Create ACL on table and

field levelDebug ACLSWrite ACL Scripts Concept of privileged system admin Content Management (CMS) Creating site, pageDynamic content blockDefine Header, theme, style sheetCreating UI page, UI macros


Introduction to Web service Introduction to web servicesSOAP Messages


DebuggingPersonalize usersDebugging Business RuleDebugging ACLBackground scripts


Software development courses feel free with us

Online softwareCourses With live projects be at home and learn softwareVisit with us:http://www.svtrainings.com/servicenow-training-onlinePh : +91-9966624055

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Download - Servicenow ppt

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