Download - Session 8 Business Correspondence
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BUSINESSBUSINESSCORRESPONDENCECORRESPONDENCE
Session 8
AGUNG PRAPTAPAUNSOED
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Will be discussed here:Will be discussed here:Will be discussed here:Will be discussed here:
Routine E-mail Message and Memos
Routine Letters and Goodwill Message
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Routine E-mail Message andMemos
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E-mailE-mailE-mailE-mailE-mail has become the primary
communication channel for internalcommunication
Now is expanded through otherchannels such as: facebook, ym, blogUsed for external communication as
well• Recruitment• Marketing• Purchasing•
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Tips for seccessful email fo Tips for seccessful email for
businessbusiness Tips for seccessful email fo Tips for seccessful emai
l for
businessbusinessSubject: describe action taken
• Example: sending you brochure about bankingkiosks
Use saltation for friendly tone:• Example: Dear Sir, Dear Madam, Dear Sirs, Dear John, Dear Sir or Madam
Open with direct response to inquiry• Example: Thanks for inquiry about.......
Provide details conciselyClose with date and action requestNice closing remaks:
• Example: best, sicerely, regards
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Organization of e-mailOrganization of e-mail
messa es and memosmessa es and memosOrganization of e-mailOrganization of e-mail
messa es and memosmessa es and memos Subject line:
• Summarize the central idea• Use an abbreviated style
Opening• State the purpose of writing•
Ask questions immediately• Supply information directly
Body• Explain details• Enhance readability• Supply graphic highlighting•
Be cautious Closing• Request action• Summarize• Avoid cliche ending
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Routine LettersRoutine Letters
andandGoodwill MessageGoodwill Message
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Characteristics of Good LettersCharacteristics of Good LettersCharacteristics of Good LettersCharacteristics of Good Letters
Clear contentA tone of goodwillCorrect form
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Organization of letterOrganization of letterOrganization of letterOrganization of letterOpening
• Frontload with main idea• Tell immediately why you are writting
Body• Explain your request or response• Provide details• Consider using lists, headings, or colums to
improve readabilityClosing
• Provide courteous conclussion• In requests, tell what action you want• Provide end date if appropriate
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Goodwill MessageGoodwill MessageGoodwill MessageGoodwill Message Thanks
• Thanks for a gift
• Thanks for a favour
• Thanks for hospitalityRecognition
• To respond goodwill message we may receiveSymphaty
• To express condolences
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Good Goodwill MessageGood Goodwill MessageGood Goodwill MessageGood Goodwill Message
Selfless• Focus on receiver
Specific•
Personalize the messageSincere• Show genuine feeling
Spontaneous•
Keep he message fresh and enthusiasticShort
• Can be long, but the shorter the better
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Assignment 6:Assignment 6:
E-mailin to overseasE-mailin to overseasAssignment 6:Assignment 6:
E-mailin to overseasE-mailin to overseas You should send e-mail to someone
overseas, can be person, company,university, etc.
Should be in EnglishSend e-mail as many as possibleAfter you get response (answer), please
post your email and the answer to e-
learning web blog:www.apbuscom.blogspot.comShould be posted by Thursday 21 May
2009
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Thank you Thank you Thank you Thank youAgung Praptapa:
• Email: [email protected]• Web: www.praptapa.com•
Blog: www.praptapa.unsoed.net• Elearning Web Blog for Business
Communication:www.apbuscom.blogspot.com
TIPs for you today:• “We should not only use all the brains we
have, but all that we can borrow” (Woodrow Wilson)