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CPO Event Shared Services – Lessons Learnt

Paul Clayton

Head of New Service Development

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Global shared services trends Added value Outsourcing?

Multi-ERP environments

Business functions

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Lesson #1 - Know why you are doing this

Clear Vision and Intent

Is it possible?What are you sharing?Success; what will it look like?What standards?Consequences of non-compliance?Clear business model.

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Lesson #2 ImplementationProcurement is a part business/part transactional function.

Centralise transactions within the SSO i.e. Accounts.

But category mangers should be utilised locally

Implement business unit by BU with as many categories as possible not 1 category

across the whole org

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Lesson #3 Know your enemyDifferent organisational styles require different approaches:

1. Hierarchical command and control

2. Chaos under the brand

3. Big bit, little bits

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Lesson #4 Tech ROI V’s Change Management

It’s not about the quality of the tech but the quality and longevity of the change.

Projects often come with new technology – but don’t need to

Process change should be seen as

BAU

Successful implementation is a long-term game (5

years plus)

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Lesson #5 Use the believersCommunication is key - use the believers to deliver the message

Anything top down will always have someone trying to stop the ‘centralist’ approach

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Lesson #6 Find the motive…

Like all good TV cop shows, there’s always a motive why someone won’t do this.

It’s not always obvious…

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Want to find out more?

Read the complimentary blog post which expands on each point on our blog by clicking here:

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