SINGAPORE’S
ELECTRICITY MARKET & YOU
CONTENTS
07TYPES OF ELECTRICITY PRICING P�NS
OFFERED BY RETAILERS
ANNEX 2
08HOW IS ELIGIBILITY FOR
CONTESTABILITY DETERMINED?
ANNEX 3
10HOW IS ELIGIBILITY FOR
REVERSION DETERMINED?
ANNEX 4
1 2NEED HELP?ANNEX 5
101 ON SINGAPORE’S ELECTRICITY INDUSTRYANNEX 1 06
MORE OPTIONS FOR COMMERCIAL & INDUSTRIAL USERS 01
BUY FROM AN ELECTRICITY RETAILERCHOICE A 03
BUY FROM THE WHOLESALE ELECTRICITY MARKETCHOICE B 04
ADDITIONAL POINTS TO TAKE NOTE 05
02CONSIDER YOUR ELECTRICITY PURCHASE OPTIONS
01
MORE OPTIONS FOR COMMERCIAL & INDUSTRIAL USERS
* The monthly electricity bill is estimated based on the regulated tariff of 25.28 cents/kWh (before GST) for Q4 2014.
Lowering of the Contestability Threshold:
Current Threshold
Monthly electricity bill of at least $1,100*
Consumption ≥ 4,000 kWhMonthly electricity bill of at least $550*
Consumption ≥ 2,000 kWh
Threshold From 1 July 2015
Consumers can add up their electricity usage across different locations in Singapore to meet the prevailing threshold. + +
Location 3Location 2Location 1
Eligible consumers can choose their electricity retailer and sign on packages that best meet their needs
PACKAGE1
PACKAGE2
More commercial and industrial (C&I) consumers can become contestable with the lowering of the contestability threshold 2,000kWh
4,000kWh
Refer to Annex 3 to find out how eligibility for contestability is determined.
CONSIDER YOUR ELECTRICITY PURCHASE OPTIONS
Instead of buying electricity at the regulated tariff from SP Services (SPS), eligible C&I consumers now have more options to manage their electricity cost.
What are your CHOICES?
From 1 July 2015 onwards, small contestable consumers are allowed to switch back any of their C&I accounts to be non-contestable and buy electricity from SPS at the regulated tariff.
This only applies to a contestable consumer whose aggregate average monthly electricity consumption (AMC) over the past 12 months for all his C&I accounts is less than 4,000 kWh at the point of switching back (refer to Annex 4 to find out how eligibility for reversion is determined).
Check with your retailer whether you need to pay early termination charges before making the decision to switch back.
Find out whether you qualify:• Via MyPower Portal, www.mypower.com.sg• Receive an Official Notification Letter from the Energy Market Authority or SPS that you are eligible• Call SP Services at 1800-233 8000 or email them at [email protected]
Electricity supply to your business will not be affected by the choice you make.
OR
Remain as a Non-Contestable Consumer
Buy from SPSat the regulated tariff
Switch to become a Contestable Consumer
Buy from an Electricity Retailer under customised price plans
CHOICE A
Buy from the Wholesale Electricity Market through SPS
CHOICE B
02
It is EASY to switch
Tell your retailer you want to switch.
Consider grouping together with others to negotiate for a better deal from retailers.
C
Before signing the contract with the retailer:
Compare your current rate with the rates offered by different retailers.
• Discuss with the retailers your electricity needs and ask for a quotation.
• Obtain from the different retailers a comparison of your estimated bill amount against your current rate.
A
Watch out for other contractual terms and conditions.
• Does your new contract say that prices may increase during the contract period or that your contract will be renewed automatically?
• How far in advance will the retailer notify you of any price changes?
• Are there any fixed or pass-through charges? Is a security deposit required?
• Is there a minimum contract period and penalty for ending the contract early?
• Billing Options - How and when you will be billed? What is the billing cycle?
• When and how will you pay? Are there flexible payment options or incentives for early payment or late payment charges? What happens if you have an outstanding debt?
B
$
CONTRACT
RENEWAL
CHARGES
PRICE
INCREASE
$$Retailer 1
Retailer 2
How to get the BEST DEAL
BUY FROM AN ELECTRICITY RETAILERCHOICE A
03
It is EASY to switch
Complete and submit your Contestability Application to SPS.
CONTESTABILITY
APPLICATION
BUY FROM THE
WHOLESALE ELECTRICITY MARKET CHOICE B
You can buy electricity from the Wholesale Electricity Market through SPS at prices that vary every half-hour depending on the prevailing demand and supply situation. You will be subjected to price fluctuations.
$
MONTHLY
BILL
04
ADDITIONAL POINTS TO TAKE NOTE
Metering Arrangements for Contestable Consumers
Your existing meter will be replaced with an Advanced Metering Infrastructure (AMI) meter to measure and remotely read your half-hourly consumption.
You will need to pay a monthly
meter charge of $1.83 per
single-phase meter and $2.49 per
3-phase meter. This will be capped
at $12.50 if multiple meters are required at your premises.
AMI
Do Not Contact List
If your company does not wish to be contacted by any retailers, you can opt-out to be contacted at www.mypower.com.sg or inform SPS via their hotline.
Retailers will stop contacting your
company not later than 30 days of your request.
30DAYS
KEY MEASUREMENT TERMS used
Kilowatt-hour (kWh) is used to measure your electricity usage over time. The total kWh charged to your electricity bill is determined by your electricity usage.kWh
The rate at which you are charged for your electricity usage is measured as cents per kWh (cents/kWh), as reflected on your electricity bill.
¢/kWh
05
How Electricity is DELIVERED to you
101 ON SINGAPORE’S ELECTRICITY INDUSTRYANNEX 1
Retailers sell electricity to contestable consumers (currently only C&I consumers), while SPS supplies electricity to non-contestable consumers.
Electricity is generated by power plants run by power generation companies (gencos).
SP PowerGrid (the Transmission Company) operates the power grid that delivers electricity islandwide.
Power Grid
How the ELECTRICITY MARKET works
Gencos compete to generate and sell electricity in the WEM every half-hour
Retailers buy electricity in bulk from the WEM to supply to consumers
Consumers buy electricity from retailers and SPS
SPS provides services such as meter reading, meter data management and facilitatecustomer transfers between retailers.
Electricity Flow Financial Flow
Power Grid
Power Plants
Consumers: Businesses & Households
Wholesale Electricity Market (WEM) Operator: Energy Market Company
Retailers & SPS
EMA promotes fair competition in the electricity and gas industry, and ensures a reliable and secure energy supply to consumers.
Consumers: Businesses & Households
ConsumersPower Plants
06
TYPES OF ELECTRICITY PRICING P�NS
OFFERED BY RETAILERSANNEX 2
Retailers bill contestable consumers based on different pricing plans. Some of these plans include:
Fixed Rate Pricing where your rate will be the same throughout your contract duration. This means that you will not be subjected to price fluctuations.
Time-of-use where your rate will change depending on when you use electricity. This includes:
Peak and off-peak rates where you will pay less for your electricity usage typically during the night and pay more for your electricity usage typically during the day.
Pool Indexed Pricing where the rate will be based on the half-hourly prices in the Wholesale Electricity Market.
Tariff Indexed Pricing where your rate is based on a discount off the regulated tariff.
Fuel Indexed Pricing where your rate is pegged to a formula that is based on the prevailing fuel prices and exchange rates.
Hybrid Pricing where the rate can comprise of two or more pricing plans to suit your needs.
30mins
$
%
$
$
$
$
$
07
08
The average monthly consumption (AMC), used to determine eligibility for contestability, is calculated over a preceding continuous period not exceeding 12 months from the date of application. If only less than one month of consumption data is available, the electricity consumption during that month shall be treated as the AMC.
Example 1a:
AA Pte Ltd has 3 C&I accounts
Applies in Oct 2015 to become contestable
Aggregate AMC for Sep 2015 is above the threshold of 2,000 kWh
Eligible to become contestable
AA Pte Ltd’s UEN
T12345678A
93000123456
93000234567
93000345678
1,500
900
1,500
1,500
500
500
1,500
500
500
1,500
700
1,000
2,500 3,200
Sep’s AMC (kWh)
Monthly Consumption (kWh)
Aug 15 Sep 15
Aug to Sep’s AMC (kWh)
C&I Account Number
Aggregate AMC (kWh)
HOW IS ELIGIBILITY FOR
CONTESTABILITY DETERMINED?
ANNEX 3
Note: No need to further determine his eligibility by including his past months of consumption
data as his aggregate AMC for Sep 2015 is already above the threshold.
APPLY Meets contestability
threshold?C&I
ACCOUNTS
09
HOW IS ELIGIBILITY FOR
CONTESTABILITY DETERMINED?
ANNEX 3
Example 1b:
BB Pte Ltd has 2 C&I accounts
Applies in Oct 2015 to become contestable
Aggregate AMC for Jul to Sep meets the threshold of 2,000 kWh
Eligible to become contestable
Note: Her AMC for Sep 2015 and Aug to Sep 2015 is below the threshold. Hence, there is a need
to further determine her eligibility by including her past month(s) of consumption data.
APPLY Meets contestability
threshold?C&I
ACCOUNTS
BB Pte Ltd’s UEN
T23456789B
99999912345
99999923456
1,500
1,000
750
1,000
1,500
500
1,000
1,000
1,000
Sep’s AMC (kWh)
Monthly Consumption (kWh)
Jul 15
1,000
1,000
Aug 15
500
1,000
Sep 15
Aug to Sep’s AMC
(kWh)
Jul to Sep’s AMC (kWh)
C&I Account Number
Aggregate AMC (kWh) 1,750 2,000
10
HOW IS ELIGIBILITY FOR
REVERSION DETERMINED?
ANNEX 4
The average monthly consumption (AMC), used to determine eligibility for reversion, will be based on all available consumption data over a preceding continuous 12 month period from the date of application.
Available Consumption Data Continuous Period shall be based on
< 12 months
< 1 month
≥ 12 months Latest 12 months of consumption data
Those months for which consumption data is available
All available consumption data for the month
Example 2a:
Note: Both of his accounts were opened in Jul 2015. Hence, the AMC for both of his accounts
will be based on available consumption data from Jul to Sep 2015.
CC Pte Ltd has 2 C&I contestable accounts
Applies in Oct 2015 to become non-contestable
Aggregate AMC is below the threshold of 4,000 kWh
Eligible for reversion
APPLY Meetsreversion
threshold?C&I
ACCOUNTS
CC Pte Ltd’s UEN
T34567890C
93000123456
93000345678
1,000
1,000
2,000
1,000
Monthly Consumption (kWh)
Jul 15
2,000
1,000
Aug 15
3,000
1,000
Sep 15AMC (kWh)
C&I Account Number
Aggregate AMC (kWh) 3,000
HOW IS ELIGIBILITY FOR
REVERSION DETERMINED?
ANNEX 4
11
Example 2b:
DD Pte Ltd has 2 C&I contestable accounts
Applies in Oct 2015 to become non-contestable
Aggregate AMC is below the threshold of 4,000 kWh
Eligible for reversion
APPLY Meetsreversion
threshold?C&I
ACCOUNTS
99009934567 3,000 200 2,300400
Aggregate AMC (kWh)
Note: AMC for her newly opened account in Sep 2015 will be based on available consumption
data in that month. AMC for her other account (opened in Aug 2015) will be based on
available consumption data from Aug to Sep 2015.
3,000
DD Pte Ltd’s UEN
99009923456(New Account) - 500 700
Monthly Consumption (kWh)
Aug 15
-
1,000
200
1 to 10 Sep 15 11 to 20 Sep 15 21 to 30 Sep 15AMC (kWh)
C&I Account Number
T45678901D
Faced with a POWER SUPPLY DISRUPTION? Need help on METER READING AND BILLING?
The following contact list serves as a guide to assist you with finding the right organisation to contact for assistance with your particular issue.
NEED HELP?ANNEX 5
12
HYFLUX ENERGY PTE LTDhttp://www.hyflux.com
Hyflux Innovation Centre, 80 Bendemeer Road, Singapore 339949
Hotline : 6315 7533
Fax : 6214 1211
E-mail : [email protected]
KEPPEL ELECTRIC PTE LTDhttp://www.keppelelectric.com
1 HarbourFront Avenue, #05-05, Keppel Bay Tower, Singapore 098631
Hotline : 6278 1800
Fax : 6278 0777
E-mail : [email protected]
Have questions on your ELECTRICITY BILL and the ELECTRICITY PRICING PLANS available?
SP POWERGRID LTDhttp://www.singaporepower.com.sg
10 Pasir Panjang Road, #03-01, Mapletree Business City, Singapore 117438
Hotline : 6778 8888 / 1800-778-8888 (24-hour)
Fax : 6775 1071
E-mail : [email protected]
SP SERVICES LTDhttp://www.singaporepower.com.sg
10 Pasir Panjang Road, #03-01, Mapletree Business City, Singapore 117438
Hotline : 1800-2222-333
Fax : 6304 8229
E-mail : [email protected]
CPVT ENERGY ASIA PTE LTDhttp://www.cpvtenergy.com
28 Sin Ming Lane, #02-137/138 Midview City, Singapore 573972
Hotline : 6659 5842
Fax : 6659 8812
E-mail : [email protected]
DIAMOND ENERGY SERVICES PTE LTDhttp://www.diamond-energy.com.sg
1 CleanTech Loop, #02-07, CleanTech One, Singapore 637141
Hotline : 6242 3637
Fax : 6242 3638
E-mail : [email protected]
13
TUAS POWER SUPPLY PTE LTDhttp://www.tpsupply.com.sg
111 Somerset Road, #13-06, Singapore 238164
Hotline : 6838 5565
Fax : 6838 5595
E-mail : [email protected]
PACIFICLIGHT ENERGY PTE LTDhttp://www.pacificlight.com.sg
460 Alexandra Road, #10-01, PSA Building, Singapore 119963
Hotline : 6603 5959
Fax : 6533 3502
E-mail : [email protected]
SENOKO ENERGY SUPPLY PTE LTDhttp://www.senokoenergy.com
31 Senoko Road,Singapore 758103
Hotline : 6750 0300 / 6750 0333
Fax : 6759 6885
E-mail : [email protected]
SERAYA ENERGY PTE LTDhttp://www.simplyseraya.com.sg
1 HarbourFront Place, #16-06, HarbourFront Tower One, Singapore 098633Hotline : 6363 6688
Fax : 6363 6600
E-mail : [email protected]
SEMBCORP POWER PTE LTDhttp://www.sembcorppower.com
30 Hill Street, #02-01, Singapore 179360
Hotline : 6723 3333
Fax : 6822 3828
E-mail : [email protected]
SUN ELECTRIC POWER PTE LTDhttp://www.sunelectric.com.sg
6 Marina Boulevard, #07-22, Tower 2, Singapore 018985
Hotline : 6692 9038
Fax : N.A.Email : [email protected]
ENERGY MARKET AUTHORITY
991G Alexandra Road, #01-29, Singapore 119975
Hotline : 6835 8000
Fax : 6835 8020
E-mail : [email protected]
Website : http://www.ema.gov.sg
GENERAL ENQUIRIES ON ELECTRICITY MARKET
You can also visit
www.mypower.com.sgfor more information and answers
to Frequently Asked Questions.
Copyright © Energy Market Authority, Dec 2014