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7/24/2019 Skills 2nd Exam by Yes Team
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Yarmouk University, Electronics Eng. Dept.
ELE205 Communication Skills 2nd
exam
Instructors: M. Smadi, & M. Tantawi
Serial # ( )S
tudent name Key ...
ID
Section.
Problem 1 (5 points):Complete the following phrases with the most suitable choice according to the
following choices:
CHOICES: convincing, interpreting, attending behavior, actuate, explanation, hearing, listening,
external distraction, comprehensive, demographics, internal distraction, supporting, judge, advice,
focus, attitudes, emotional control, remembering tools, paraphrasing, evaluating tools, manuscript,
impromptu, introduction, central idea, examples, testimony, illustration, graphs, chart, handouts, non-
demographic, shared understanding, specific purpose, persuasive, reinforcing, subject, preparing,
rehearsing, speaking, audience, 25%, informative, 41%, extemporaneous, 59%, memorized, 85%,
conclusion, effective speech, inference, fact, presentation.
The type of sounds made by jackhammers, rock bands, and computer printers that compete
for our attention and make it difficult to listen is called externaldistraction.
A response that states, why a persons problem exists is called interpreting.
The goal of effective listening is shared understanding.
Good eye contact, forward leaning body posture, and a comfortable distance between you
and the speaker are aspects of attending behavior.
May not add any new information in conclusion of the presentation.
A delivery that is well-prepared and delivered conversationally is called extemporaneous. When seeking to persuade an audience, a speaker can convince, reinforce, or actuate.
The demographicsof an audience consist of factors such as age, race, gender, occupation,
and education.
The two parts of a central idea are the subject and the focus.
A verbal support that includes definition, description, and analysis is called explanation.
Problem 2 (1.5 point):Name any three response stylesdiscussed in Listening tools?
Evaluating, Interpreting Supporting, Questioning Paraphrasing
Problem 3 (1.5 point):List three functionsyour conclusionof presentation must accomplish?
A summery of the main points A restatement of central idea Appropriate closing remarks
Problem 4 (1.5 points):Name three suggestionsto follow when attending a talk:
1)Stop talking, 2)Hear the
speaker out
3)Tune out distractions,
4)Develop an open mind
5)Take advantage of though
speed
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Problem 5 (2.5 point):Give five suggestions for preparing, rehearsing, and delivering an effective
speech ?
1.Determine the General Purpose, 2.Analyze the Audience, 3.Determine the Specific purpose
4.Identify the Central Idea, 5.Identify the Main Points, 6.Gather Supporting Material,
7. Organize the Outline, 8.Rehearse the Presentation, 9.Develop a speaking outline,10.Practice out loud, 11.Practice in front of an audience, 12.Pay attention to your voice13.Pay attention to your body, 14.Cope with nervousness
Problem 6 ( 5 points):Determine whether the following are True orFalse:
Why do you think that might be happening to you? is an open-ended question. T
According to most estimates, people tend to listen carefully and understand most of
what they hear.F
The most important attitude you can have to assist you in being an effective listener is
I only need you to think Im listening to you!. F
Listening is our primary source of learning. T
More people fear speaking in public than fear dying. T
Being prepared and rehearsing a presentation increases a speakers worrying. F
Analyzing the audience includes knowing who they are and what they already know
(or dont know) about the topic.T
Memorizing your whole speech is the best delivery choice you can make. F
Listening goes beyond simple recognition of sound. T
"Yarmouk University in Jordan" is an example of a central idea. F
Problem 7 (3 points): Read carefully the following paragraph:
A couple (Ann and Bob) decided to go boating on a sunny summer day. Bob packed the fishing rods
in the speed boat, then asked his wife if the petrol tank was full. She said, "Yes, the petrol tank is full."
The couple then sped out onto the sea in the speed boat. After going for about ten minutes the motorstopped.
Determine which of the following sentences is: True, False, Inference
The couple went boating. ( T )
The couple intended to go fishing. ( I )
They didn't catch any fish, because the motor stopped.( I )
They packed the fishing rods in the speed boat. ( F )
He believed what she said about the petrol was true.( I )
The outboard motor stopped after 10 minutes.( I )
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7/24/2019 Skills 2nd Exam by Yes Team
4/35
Yarmouk University, Electronics Eng. Dept.
ELE205 Communication Skills 2nd
exam
Instructors: M. Smadi, & M. Tantawi
Serial # ( ) Student name..........IDSection.
Problem 1 (5 points):Complete the following phrases with the most suitable choice according to thefollowing choices:
CHOICES: convincing, interpreting, attending behavior, actuate, explanation, hearing, listening,
external distraction, comprehensive, demographics, internal distraction, supporting, judge, advice,
focus, attitudes, emotional control, remembering tools, paraphrasing, evaluating tools, manuscript,
impromptu, introduction, central idea, examples, testimony, illustration, graphs, chart, handouts, non-
demographic, shared understanding, specific purpose, persuasive, reinforcing, subject, preparing,
rehearsing, speaking, audience, 25%, informative, 41%, extemporaneous, 59%, memorized, 85%,
conclusion, effective speech, inference, fact, presentation.
The type of sounds made by jackhammers, rock bands, and computer printers that compete
for our attention and make it difficult to listen is called .
A response that states, why a persons problem exists is called .
The goal of effective listening is .
Good eye contact, forward leaning body posture, and a comfortable distance between you
and the speaker are aspects of .
You may not add any new information in the of the presentation.
A delivery that is well-prepared and delivered conversationally is called .
When seeking to persuade an audience, a speaker can convince, reinforce, or . The of an audience consist of factors such as age, race, gender,
occupation, and education.
The two parts of a central idea are the subject and the .
A verbal support that includes definition, description, and analysis is called
Problem 2 (1.5 point):Name any three response stylesdiscussed in Listening tools?
Problem 3 (1.5 point):List three functionsyour conclusionof presentation must accomplish?
Problem 4 (1.5 points):Name three suggestionsto follow when attending a talk:
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Problem 5 (2.5 point):Give five suggestions for preparing, rehearsing, and delivering an effective
speech ?
Problem 6 ( 5 points):Determine whether the following are True orFalse:
Why do you think that might be happening to you? is an open-ended question.
According to most estimates, people tend to listen carefully and understand most of
what they hear.
The most important attitude you can have to assist you in being an effective listener is
I only need you to think Im listening to you!.
Listening is our primary source of learning.
More people fear speaking in public than fear dying.
Being prepared and rehearsing a presentation increases a speakers worrying.
Analyzing the audience includes knowing who they are and what they already know
(or dont know) about the topic.
Memorizing your whole speech is the best delivery choice you can make.
Listening goes beyond simple recognition of sound.
"Yarmouk University in Jordan" is an example of a central idea.
Problem 7 (3 points): Read carefully the following paragraph:
A couple (Ann and Bob) decided to go boating on a sunny summer day. Bob packed the fishing rods
in the speed boat, then asked his wife if the petrol tank was full. She said, "Yes, the petrol tank is full."
The couple then sped out onto the sea in the speed boat. After going for about ten minutes the motorstopped.
Determine which of the following sentences is: True, False, Inference
The couple went boating. ( )
The couple intended to go fishing. ( )
They didn't catch any fish, because the motor stopped.( )
They packed the fishing rods in the speed boat. ( )
He believed what she said about the petrol was true.( )
The outboard motor stopped after 10 minutes.( )
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7/24/2019 Skills 2nd Exam by Yes Team
6/35
Yarmouk University, Electronics Eng. Dept.
ELE205 Communication Skills 2nd
exam
Instructors: M. Smadi, & M. Tantawi
Serial # ( ) Student name..........IDSection.
Problem 6 ( 5 points):Determine whether the following are True orFalse:
Why do you think that might be happening to you? is an open-ended question. T
According to most estimates, people tend to listen carefully and understand most of
what they hear.F
The most important attitude you can have to assist you in being an effective listener is
I only need you to think Im listening to you!.F
Listening is our primary source of learning. T
More people fear speaking in public than fear dying. T
Being prepared and rehearsing a presentation increases a speakers worrying. F
Analyzing the audience includes knowing who they are and what they already know
(or dont know) about the topic.T
Memorizing your whole speech is the best delivery choice you can make. F
Listening goes beyond simple recognition of sound. T
"Yarmouk University in Jordan" is an example of a central idea. F
Problem 5 (2.5 point):Give five suggestions for preparing, rehearsing, and delivering an effective
speech ?
Problem 3 (1.5 point):List three functionsyour conclusionof presentation must accomplish?
Problem 4 (1.5 points):Name three suggestionsto follow when attending a talk:
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Problem 2 (1.5 point):Name any three response stylesdiscussed in Listening tools?
Problem 1 (5 points):Complete the following phrases with the most suitable choice according to the
following choices:
CHOICES: convincing, interpreting, attending behavior, actuate, explanation, hearing, listening,
external distraction, comprehensive, demographics, internal distraction, supporting, judge, advice,
focus, attitudes, emotional control, remembering tools, paraphrasing, evaluating tools, manuscript,
impromptu, introduction, central idea, examples, testimony, illustration, graphs, chart, handouts, non-
demographic, shared understanding, specific purpose, persuasive, reinforcing, subject, preparing,
rehearsing, speaking, audience, 25%, informative, 41%, extemporaneous, 59%, memorized, 85%,
conclusion, effective speech, inference, fact, presentation.
A verbal support that includes definition, description, and analysis is called explanation. A response that states, why a persons problem exists is called interpreting.
When seeking to persuade an audience, a speaker can convince, reinforce, or actuate.
May not add any new information in conclusion of the presentation.
The goal of effective listening is shared understanding.
A delivery that is well-prepared and delivered conversationally is called extemporaneous.
The demographicsof an audience consist of factors such as age, race, gender, occupation,
and education.
The two parts of a central idea are the subject and the focus. The type of sounds made by jackhammers, rock bands, and computer printers that compete
for our attention and make it difficult to listen is called externaldistraction
Good eye contact, forward leaning body posture, and a comfortable distance between you
and the speaker are aspects of attending behavior
Problem 7 (3 points): Read carefully the following paragraph:
A couple (Ann and Bob) decided to go boating on a sunny summer day. Bob packed the fishing rods
in the speed boat, then asked his wife if the petrol tank was full. She said, "Yes, the petrol tank is full."
The couple then sped out onto the sea in the speed boat. After going for about ten minutes the motorstopped.
Determine which of the following sentences is: True, False, Inference
They didn't catch any fish, because the motor stopped.( I )
He believed what she said about the petrol was true.( I )
They packed the fishing rods in the speed boat. ( F )
The outboard motor stopped after 10 minutes.( I )
The couple went boating. ( T )
The couple intended to go fishing. ( I )
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Good Luck.
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7/24/2019 Skills 2nd Exam by Yes Team
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Yarmouk University, Electronics Eng. Dept.
ELE205 Communication Skills 2nd
exam
Instructors: M. Tantawi & M. Smadi
Serial # ( ) Student name... Key ..IDSection.Problem 1 ( 5 points):Determine whether the following are True orFalse:
The most important attitude you can have to assist you in being an effective listener is
I only need you to think Im listening to you!F
According to most estimates, people tend to listen carefully and understand most of
what they hear.F
"Yarmouk University in Jordan" is an example of a central idea. F
Listening goes beyond simple recognition of sound. T
More people fear speaking in public than fear dying. T
Being prepared and rehearsing a presentation increases a speakers worrying. F
Listening is our primary source of learning. T
Memorizing your whole speech is the best delivery choice you can make. F
Why do you think that might be happening to you? is an open-ended question. T
Analyzing the audience includes knowing who they are and what they already know
(or dont know) about the topic. T
Problem 2 (2.5 point):Give five suggestions for preparing, rehearsing, and delivering an effective
speech ?
1.Determine the General Purpose, 2.Analyze the Audience, 3.Determine the Specific purpose
4.Identify the Central Idea, 5.Identify the Main Points, 6.Gather Supporting Material,
7. Organize the Outline, 8.Rehearse the Presentation, 9.Develop a speaking outline,10.Practice out loud, 11.Practice in front of an audience, 12.Pay attention to your voice13.Pay attention to your body, 14.Cope with nervousness
Problem 3 (1.5 points):Name three suggestionsto follow when attending a talk:
1)Stop talking, 2)Hear the
speaker out
3)Tune out distractions,
4)Develop an open mind
5)Take advantage of though
speed
Problem 4 (1.5 point):List three functionsyour conclusionof presentation must accomplish?A summery of the main points A restatement of central idea Appropriate closing remarks
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Problem 5 (1.5 point):Name any three response stylesdiscussed in Listening tools?
Evaluating, Interpreting Supporting, Questioning Paraphrasing
Problem 6 (3 points): Read carefully the following paragraph:
A couple (Ann and Bob) decided to go boating on a sunny summer day. Bob packed the fishing rodsin the speed boat, then asked his wife if the petrol tank was full. She said, "Yes, the petrol tank is full."
The couple then sped out onto the sea in the speed boat. After going for about ten minutes the motor
stopped.
Determine which of the following sentences is: True, False, Inference
They didn't catch any fish, because the motor stopped.( I )
He believed what she said about the petrol was true.( I )
They packed the fishing rods in the speed boat. ( F )
The outboard motor stopped after 10 minutes.( I )
The couple went boating. ( T )
The couple intended to go fishing. ( I )
Problem 7 (5 points):Complete the following phrases with the most suitable choice according to the
following choices:
CHOICES: convincing, interpreting, attending behavior, actuate, explanation, hearing, listening,
external distraction, comprehensive, demographics, internal distraction, supporting, judge, advice,
focus, attitudes, emotional control, remembering tools, paraphrasing, evaluating tools, manuscript,impromptu, introduction, central idea, examples, testimony, illustration, graphs, chart, handouts, non-
demographic, shared understanding, specific purpose, persuasive, reinforcing, subject, preparing,
rehearsing, speaking, audience, 25%, informative, 41%, extemporaneous, 59%, memorized, 85%,
conclusion, effective speech, inference, fact, presentation.
A verbal support that includes definition, description, and analysis is called explanation.
A response that states, why a persons problem exists is called interpreting.
When seeking to persuade an audience, a speaker can convince, reinforce, or actuate.
May not add any new information in conclusion of the presentation.
The goal of effective listening is shared understanding.
A delivery that is well-prepared and delivered conversationally is called extemporaneous.
The demographicsof an audience consist of factors such as age, race, gender, occupation,
and education.
The two parts of a central idea are the subject and the focus.
The type of sounds made by jackhammers, rock bands, and computer printers that compete
for our attention and make it difficult to listen is called externaldistraction
Good eye contact, forward leaning body posture, and a comfortable distance between youand the speaker are aspects of attending behavior
Good Luck.
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7/24/2019 Skills 2nd Exam by Yes Team
11/35
Yarmouk University, Electronics Eng. Dept.
ELE205 Communication Skills 2nd
exam
Instructors: M. Tantawi & M. Smadi
Serial # ( ) Student name..........IDSection.
Problem 1 ( 5 points):Determine whether the following are True orFalse:
The most important attitude you can have to assist you in being an effective listener is
I only need you to think Im listening to you!
According to most estimates, people tend to listen carefully and understand most of
what they hear.
"Yarmouk University in Jordan" is an example of a central idea.
Listening goes beyond simple recognition of sound.
More people fear speaking in public than fear dying.
Being prepared and rehearsing a presentation increases a speakers worrying.
Listening is our primary source of learning.
Memorizing your whole speech is the best delivery choice you can make.
Why do you think that might be happening to you? is an open-ended question.
Analyzing the audience includes knowing who they are and what they already know(or dont know) about the topic.
Problem 2 (2.5 point):Give five suggestions for preparing, rehearsing, and delivering an effective
speech ?
Problem 3 (1.5 points):Name three suggestionsto follow when attending a talk:
Problem 4 (1.5 point):List three functionsyour conclusionof presentation must accomplish?
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Problem 5 (1.5 point):Name any three response stylesdiscussed in Listening tools?
Problem 6 (3 points): Read carefully the following paragraph:
A couple (Ann and Bob) decided to go boating on a sunny summer day. Bob packed the fishing rodsin the speed boat, then asked his wife if the petrol tank was full. She said, "Yes, the petrol tank is full."
The couple then sped out onto the sea in the speed boat. After going for about ten minutes the motor
stopped.
Determine which of the following sentences is: True, False, Inference
They didn't catch any fish, because the motor stopped.( )
He believed what she said about the petrol was true.( )
They packed the fishing rods in the speed boat. ( )
The outboard motor stopped after 10 minutes.( )
The couple went boating. ( )
The couple intended to go fishing. ( )
Problem 7 (5 points):Complete the following phrases with the most suitable choice according to the
following choices:
CHOICES: convincing, interpreting, attending behavior, actuate, explanation, hearing, listening,
external distraction, comprehensive, demographics, internal distraction, supporting, judge, advice,
focus, attitudes, emotional control, remembering tools, paraphrasing, evaluating tools, manuscript,impromptu, introduction, central idea, examples, testimony, illustration, graphs, chart, handouts, non-
demographic, shared understanding, specific purpose, persuasive, reinforcing, subject, preparing,
rehearsing, speaking, audience, 25%, informative, 41%, extemporaneous, 59%, memorized, 85%,
conclusion, effective speech, inference, fact, presentation.
A verbal support that includes definition, description, and analysis is called .
A response that states, why a persons problem exists is called .
When seeking to persuade an audience, a speaker can convince, reinforce, or .
You may not add any new information in the of the presentation.
The goal of effective listening is .
A delivery that is well-prepared and delivered conversationally is called .
The of an audience consist of factors such as age, race, gender, occupation,
and education.
The two parts of a central idea are the subject and the .
The type of sounds made by jackhammers, rock bands, and computer printers that compete
for our attention and make it difficult to listen is called
Good eye contact, forward leaning body posture, and a comfortable distance between youand the speaker are aspects of
Good Luck.
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Communication Skills, ELE205, 1stsemester 2012-2013 2nd Exam 29/11/2012
Instructors: M. Rawashdeh & M. Al Tantawi
Student name: ID:..Section:. Serial # ( )
Problem 1 (3 points): Read carefully the following paragraph:
A couple (Ann and Bob) decided to go boating on a sunny summer day. Bob packed the
fishing rods in the speed boat, then asked his wife if the petrol tank was full. She said, "Yes,
the petrol tank is full." The couple then sped out onto the sea in the speed boat. After going
for about ten minutes the motor stopped.
Determine which of the following sentences is:True (Fact), False, Inference
Sentence T,F,IThe couple went boating
The couple intended to go fishing.
They didn't catch any fish, because the motor
stopped
He believed what she said about the petrol was true
They packed the fishing rods in the speed boat.
The outboard motor stopped after 10 minutes
Problem 2 (4 points):Complete the following phrases with the most suitablechoice:
The ..of an audience consist of factors such as age, race, gender,
occupation, and education.
A response that states, why a persons problem exists is called
...
The type of sounds made by jackhammers, rock bands, and computer printers that
compete for our attention and make it difficult to listen is called
...
A verbal support that includes definition, description, and analysis is called
...
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Problem 3 (3 points):Name three parts of Outlinefor Presentation:
Problem 4 (10 points):Determine whether the following are True orFalse:
Morphology: The study of sounds of words.
Listening to a lecture is an example of comprehensive listening
That they can no longer be themselves in your presence. This isan example of hot buttons.
Listening goes beyond simple recognition of sound
41% of people have some kind of speaking fear in front of group.
The main point and their details should be mentioned in the
introduction and the body of the presentation.
"Yarmouk University in Jordan" is an example of a central idea.
Listening goes beyond simple recognition of sound.
Memorizing your speech is the best delivery choice you can
make.
Examples and comparisons are examples of verbal supporting
material in presentations.
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Communication Skills, ELE205, 1stsemester 2012-2013 2nd Exam 29/11/2012
Instructors: M. Al Tantawi & M. Rawashdeh
Student name: ID:..Section:. Serial # ( )
Problem 1 (10 points):Determine whether the following are True orFalse:
Examples and comparisons are examples of verbal supporting
material in presentations.
Listening goes beyond simple recognition of sound.
Listening to a lecture is an example of comprehensive listening
Memorizing your speech is the best delivery choice you canmake.
Listening goes beyond simple recognition of sound
That they can no longer be themselves in your presence. This isan example of hot buttons.
The main point and their details should be mentioned in the
introduction and the body of the presentation.
"Yarmouk University in Jordan" is an example of a central idea.
Morphology: The study of sounds of words.
41% of people have some kind of speaking fear in front of group.
Problem 2 (3 points):Name three parts of Outlinefor Presentation:
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Problem 3 (4 points):Complete the following phrases with the most suitablechoice:
A verbal support that includes definition, description, and analysis is called
...
The type of sounds made by jackhammers, rock bands, and computer printers that
compete for our attention and make it difficult to listen is called
...
A response that states, why a persons problem exists is called
...
The ..of an audience consist of factors such as age, race, gender,
occupation, and education.
Problem 4 (3 points): Read carefully the following paragraph:
A couple (Ann and Bob) decided to go boating on a sunny summer day. Bob packed the
fishing rods in the speed boat, then asked his wife if the petrol tank was full. She said, "Yes,
the petrol tank is full." The couple then sped out onto the sea in the speed boat. After going
for about ten minutes the motor stopped.
Determine which of the following sentences is:True (Fact), False, Inference
Sentence T,F,IThe outboard motor stopped after 10 minutes
They packed the fishing rods in the speed boat.
They didn't catch any fish, because the motor
stopped
The couple intended to go fishing.
The couple went boating
He believed what she said about the petrol was true
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Communication Skills, ELE205, 1st semester 2012-2013 2nd Exam-MU
Instructors: M. Rawashdeh & M. Al Tantawi
Student name: ID:..Section:. Serial # ( )
Problem 1 (2 points):How to decide the suitable type of visual and media of thepresentation (Name 4 Points)
nature of the subject audience level of sophistication
presentation take place
purpose is the visual intended to serve
Problem 2 (2 points):Name four steps of Presentation Preview preparation:
Determine the General Purpose
Analyze the Audience
Determine the Specific purpose
Identify the Central Idea
Identify the Main Points
Gather Supporting Material
Organize the OutlineRehearse
Problem 3 (10 points):Complete the following phrases with the most suitable choice : A response that states, why a persons problem exists is called interpreting.
The goal of effective listening is shared understanding.
Good eye contact, forward leaning body posture, and a comfortable distance
between you and the speaker are aspects of attending behavior.
When listening to ourselves while someone is talking to us, we are beingdistracted by internal distractions.
A delivery that is well-prepared and delivered conversationally is called
extemporaneous.
When seeking to persuade an audience, a speaker can convince, reinforce, or
actuate.
The two parts of a central idea are the subjectand the focus.
Discriminative: involves recognizing different auditory and visual messages and
identifying their distinguishing features before we process the messages at any
other level.
Territory : our relationship to fixed space such as favorite chair at home.
Fact; made after observation based on observable sense datafb.com/groups/yes.yufb.com/groups/yes.yu
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Problem 4 (3 points):Name the suitable response style for the following sentences:
Sentence response style
You are right Evaluating Judge
If I were you. Evaluating AdviceYou may feel that way because. Interpreting
I am sure things will be better Supporting
What makes you think that? Questioning
If I understand you.. Paraphrasing
Problem 6 (3 points): Read carefully the following paragraph:
A couple (Ann and Bob) decided to go boating on a sunny summer day. Bob packed the
fishing rods in the speed boat, then asked his wife if the petrol tank was full. She said, "Yes,
the petrol tank is full." They drove down to the jetty and launched the boat. The couple then
sped out onto the sea in the speed boat. After going for about ten minutes the speed boat's
motor spluttered then stopped. They arrived back at the shore several hours later.
Determine which of the following sentences is: True, False, Inference
The boat sped out onto the lake on a sunny summer day. ( F )
Because the motor broke down they had to row back to shore ( I )
The car they used to tow the boat had a full tank of gas ( I )
The motor stopped because they ran out of petrol ( I )
She said that the petrol tank was full. ( T )
The outboard motor stopped after 10 minutes. ( I )
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Communication Skills, ELE205, 2nd_MU Exam
Student name: ID:..Section:. Serial # ( )
Problem 1 (11 points):Complete the following phrases with the most suitable choice
Teaching and describing are examples of informativepresentation.
Actuating presentation seeks to move the audience to take action.
Worry of forgetting some words can be happened in memorized presentation
delivery style.
Judging and separation facts are all examples of critical listening.
Faulty causation when coincidental events are seen as having a cause effect
relationship.
The response that asks for additional information or clarity of information is called
questioning.
When listening to ourselves while someone is talking to us, we are being distracted
by internal distractions.
The goal of effective listening is shared understanding.
Use of expert opinion as a verbal support is called testimony.
Territory: our relationship to fixed space such as favorite chair at home.
85% of what we know we have learned by listening.
Problem 2 (1.5 point): Name three things that we cant do and still listening at the same
time:
Daydreaming
Plan
Take mental holidays
Worry
Allow our mind to wonder
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Problem 3 (1.5 point): Namethree types of Listening:
1)
Discriminative
2)
Comprehensive,
Appreciative
3)
Therapeutic, Critical
Problem 4 (3 points):Name the suitable response style for the following sentences:
Sentence response style
You are right Evaluating - judge
If I were you. Evaluating- advice
You may feel that way because. interpreting
I am sure will be better. supporting
What makes you think that? questioning
If I understand you.. paraphrasing
Problem 5 (3 points): Read carefully the following paragraph:
A couple (Ann and Bob) decided to go boating on a sunny summer day. Bob packed the
fishing rods in the speed boat, then asked his wife if the petrol tank was full. She said, "Yes,
the petrol tank is full." They drove down to the jetty and launched the boat. The couple then
sped out onto the sea in the speed boat. After going for about ten minutes the speed boat's
motor spluttered then stopped. They arrived back at the shore several hours later.
Determine which of the following sentences is: True, False, Inference
The boat sped out onto the lake on a sunny summer day. ( F )
Because the motor broke down they had to row back to shore ( I )
The car they used to tow the boat had a full tank of gas ( I )
The motor stopped because they ran out of petrol. ( I )
She said that the petrol tank was full. ( T )
The outboard motor stopped after 10 minutes. ( I )
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Yarmouk University, Electronics Eng. Dept.
ELE205 Communication Skills Final Exam
Instructors: M. Smadi and M. Tantawi 8/8/2012
Student name....ID Section.......... Serial # ( )
Problem 1(2 points):Determine whether the following statements are (Tangible or Intangible)
Statement Answer
...because my feelings are hurt.
...because I think you dont like me.
...because I have to spend money on a new television set.
...because I was unable to complete the work on time.
Problem 2(2 points):Put an X next to those statements that effectively state impressions.
Statement Answer
I get the feeling youre looking forward to your vacation out West,right?
Im getting the idea that youre happy about Dales promotion. Am Iright?
It appears to me that youre being too hasty.
Why are you always so rude?
Problem 3(2 points):Determine whether the following statements are (Informing or Order)
Statement Answer
Twice youve asked to use my tools, and both times I said no. Theanswer is still the same.
I feel hurt when you yell at me.
I need more help to complete these calls this week.Lets talk about something other than politics.
Problem 4(2 points):Put an X next to those statements that describe specific behaviorsonly.
Statement Answer
You asked for my help locating that center.
This morning you interrupted me while I was on the phone with acustomer.
You waste my time with stupid questions.
You look at the newspaper when I am talking to you
Problem 5 (2 points): Put an X next to those statements that constructively describe what thespeaker is feeling.
Statement Answer
When youre late coming home from work, I feel bad.
I feel its time for us to take a break.
I dont feel good about being here; Sams always complaining about
something.
I feel nervous about that speech assignment coming up.
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Problem 6(2 points):Determine whether the following statements are (Tentative or Absolute)
Statement Answer
Breaks should be more than 10 minutes long.
Foreign cars are engineered better than American models.
That gauge isnt accurate. Dont ever trust it.
I think Sam made some good points about that grievance you wrote
up.
Problem 7(2 points):Put an X next to those statements that make direct and specific requests.
Statement Answer
What do you know about the settings on this new copier?
Since Ive been putting in overtime at work, could you please help
getting supper on the table?
Can you help me file this batch of office equipment requests that
came in this morning?
The RGB electric typewriter needs to have a semiannual cleaning.
Problem 8(2 points):Determine whether the following statements are (Specific or General)
Statement Answer
Place the cost forms for XB4773 on the computer terminal in my
office for entry.
He is a poor worker based on that project he turned in.
Send us some of those fancy switches for the control panel.
Juan has not missed one days work since being hired at this job.
Problem 9 (4 points): Determine whether each of the following characteristics are referred to(Avoiders (A), Friendly helpers (F), Compromisers (C), Tough battlers (T) or Problem solvers(P)).{Write the corresponding character}
CharacteristicAnswer
They share information about what they need and listen to
understand what the other needs.
A person who aims to win all conflicts at any cost .
Their needs come first, with no regard for the others needs.
A person who responds to conflict by changing the subject or justwalking away
They are interested in implementing their solution to a problem
rather than listening to opinions of others.
They believe that both parties can and will get their needs met.
Hate difficult conversations and will do anything to avoid the issue.
A person who seeks to find the middle ground or split the
difference in conflict situations
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Problem 10: Fill up the correct answer in Table.1: (30Points)
1) Poor listening is caused by which of the following?
a. Not having been taught good listeningb. Using the thoughtspeech speed advantage
c. Maintaining emotional control
d. Wanting to understand others
e. Blocking outside distractionsf. b and e
2) Responding to information overload includes which of the following?
a. Ask for help if you need it, and delegate work if possible.
b. Recognize that someone is busy, and ask to talk to her later.c. Ask a friend to come over later since you have work to do.
d. Turn off the stereo and television when a friend is talking.
e. a and b
f. All of the above.
3) Factual messages are characterized by which of the following?a. Include your interpretations of why something has happened
b. Should start with a phrase like I think or In my opinion
c. Can be about the past, present, or futured. Can include assumptions about what is being reported
e. They only describe what can be seen, heard, felt, touched, or tasted
f. a, b and c.
4) The central idea of a speech is characterized by all EXCEPTwhich of the following?a. Expressed in a single sentenceb. Contains a subject and a focus
c. Comes in the form of question
d. Stated neither too generally nor too specificallye. Shared in the introduction and conclusion of the speech
f. d and e
5) Overcoming personal biases is NOTassisted by which of the following?
a. Recognizing the various ways in which we communicate our biases
b. Acknowledging that racism and discrimination still exist todayc. Acknowledging how history continues to influence our current thinking
d. Placing blame on someone for past interactions youve had with otherse. Knowing the terminology used for discriminating bias
f. b and e
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6) Which of the following is an example of a behavior that will prevent you from being an attentive
listener?a. Any behavior associated with the attitude I want to understand you.
b. Leaning toward the speaker
c. A comfortable interpersonal distanced. Appropriate frequency of eye contact
e. Looking through a newspaper while someone is talking to you
f. All of the above.
7) Effective communication can be defined as the process of:
a. Sending messagesb. Sharing understanding
c. Talking to one or more persons
d. Expressing idease. Listening to someone
f. a and e
8)Negative assertion is based on the assumption that:a. "your uniform is a mess"
b. "when I say no, I feel guilty"c. "to err is human"
d. "you forgot to pick me up"
e. throughactive questioning, you can determine if the criticism is valid or unfair"f. None of the above
9) The study of how different cultures use space is called:
a. Chronemicsb. Kinesics
c. Proxemics
d. Vocalicse. Oculesics
f. haptics.
10) A set of rigid and unfavorable attitudes toward a particular group or groups that is formed in
disregard of facts is called:
a. Racism
b. Discriminationc. Scapegoating
d. Prejudicee. Stereotyping
f. None of the above
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11) Suggestions for giving and/or getting feedback include which of the following?
a. It should be appropriate.b. It should be implemented fully.
c. It should be general rather than specific.
d. b and ce. a, b and c
f. None of the above is an appropriate suggestion for feedback.
12) Listening differs from hearing in that hearing involves only one of the following:
a. Mentally tuning in to what is being said
b. Assigning meaning to soundc. Verifying accuracy of understanding
d. a and b
e. Responding appropriatelyf. The physical recognition of sounds
13) Techniques an employee can use to cope effectively with criticism:a. Fogging
b. Negative assertion
c. Negative inquiryd. Tentative
e. a, b and c
f. None of the above
14) A persuasive speech asking management to implementdomestic partner benefits is designed to:
a. Actuate
b. Reinforcec. Inform
d. Explain
e. Convincef. teach
15) When we communicate to meet others, demonstrate ties, and build friendships, which of thefollowing communication functions are we fulfilling?
a. Practical functions
b. Personal growth functions
c. Decision-making functionsd. Social functions
e. Intellectual functionsf. d and e.
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16) Deciding the key message of a speech is what step in the speech preparation process?
a. Determining the general purposeb. Analyzing the audience
c. Planning how to get out of the speech assignment
d. Organizing the speeche. Identifying the central idea
f. All of the above.
17) The ability to put yourself in someone elses shoes is referred to as:
a. Unconditional positive regard
b. Opennessc. Empathy
d. Congruence
e. Assertionf. a, b and c
18) About. of people have some kind of speaking fear in front of puplic:a. 59%
b. 41%
c. 75%d. 20%
e. 85%
f. 25%
19) Intercultural competencies include which of the following?
a. Believing that people across cultures communicate in similar ways
b. Treating everyone with dignity and respectc. Assuming someones inability to speak English is a sign of low intelligence
d. Recognizing that there is no need to understand different cultures
e. Making use of stereotypes since you already have themf. a and b
20) Effective use of visual support includes all EXCEPTwhich of the following?a. Knowing the choices/forms available to you
b. Deciding which media form is best for your purpose and audience
c. Rehearsing with your visuals
d. Considering the location (setting) where the speech is to be deliverede. b and c
f. Using as many visuals as possible
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Instructors: M. Smadi and M. TantawiProblem 10 (Table 1) Choose and circle the correct choice.
Q# Answer Answer Answer Answer Answer Answer
1 a b c d e f
2 a b c d e f
3 a b c d e f
4 a b c d e f
5 a b c d e f
6 a b c d e f
7 a b c d e f
8 a b c d e f
9 a b c d e f
10 a b c d e f
11 a b c d e f
12 a b c d e f
13 a b c d e f
14 a b c d e f
15 a b c d e f
16 a b c d e f
17 a b c d e f
18 a b c d e f
19 a b c d e f
20 a b c d e f
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Reacting passively or aggressively when we feel that someone is violating our rights
is a kind of:
A) Respect B) Flexibility C) Clarity D) Tough battlers
E) Conflict F) Assertiveness G) Value conflict H) Ego Conflict
Some skills to solve conflicts:
A) Clarify that your opinions are just
opinions.
B) Considering your true opinions as
facts
C) Use tentative and not specific
language.
D) Give direct, honest and appropriate
messages.
E) Opens up the sender to other view
points
F) All of A, B, C, D, E are true.
G) Only A, B and E are true. H) Only A, D and E are true.
Which of the following is (are) considered to describe the fair fighting:
A) Try to maintain control of anger. B) Take turns clearly expressing your
concerns.
C) Expand your fighting to hide the real
issue.
D) Be fair and sensitive to the feelings of
the others.
E) Select any time to start fighting F) Only A, B and D.
G) Only A, B and C. H) Only A, B and E.
Determine whether each of the following characteristics are referred to (Avoiders,
Friendly helpers, Tough battlers, Compromisers or Problem solvers).
Characteristic Answer
They expect to get their needs met regardless of the costs. Tough battlers
Try to stay away from conflict by leaving situation, changing the
subject
Avoiders
They believe that both parties can and will get their needs met. Problem
solvers
They give in to keep the peace Friendly
helpers
They subscribe to the principle we must both give a little. Compromisers
They may lack the time, confidence, energy or skills to engage in
conflict.
Avoiders
They are interested in implementing their solution to a problem
rather than listening to opinions, needs and feelings of others.
Tough battlers
They employ persuasion with emotional appeals, forceful deliveries
and persistence to get their needs
Tough battlers
They share information about what they need and listen to
understand what the other needs.
Problem
solvers
Their needs come first, with no regard for the needs of others Tough battlers
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Hate difficult conversations and will do anything to avoid facing the
issue.
Avoiders
They think that those involved in the conflict must each be prepared
to give up something in order to reach a solution.
Compromisers
They are impatience with others who do not see things their way Tough battlers
They expect to settle for less than their needs. Compromisers
Determine whether the following statements are (Specific or General)
Statement Answer
Your office is dirty General
You are really doing a good job. General
You were 20 min. late for work this morning SpecificGet the blue, two year old Grand Cherokee Specific
Never buy that brand of tools. It is really junk General
There is 30 percent chance of rain in the forecast today. Specific
You certainly let your boss take advantage of you. General
You can find Ahmad in the faculty, room number 302 Specific
Determine whether the following statements are (Tentative, Order or Absolute)
Statement Answer
Believe me; you have just got to buy this computer software Order
You have to share the overtime with Kim. OrderI think union company is better than non union. Tentative
Breaks should not be more than 10 minutes long. Absolute
That gauge is not accurate. Dont ever trust it. Absolute
In my opinion you need to exercise if you want to stay healthy. Tentative
American cars are engineered better than any other cars. Absolute
You dont seem interested in listening or talking right now. Tentative
Determine whether the following statements are (Tangible or Intangible)
Statement Answer
Because my feelings are hurt. Intangible
Because Im embarrassed to say no. Intangible
Because that makes me look bad. Intangible
Because I think you do not like me. Intangible
Because I need more time. Tangible
Because you save my money by fixing my computer. Tangible
Because I need to go to class this morning. Tangible
Because my car exhaust is broken. Tangible
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Name the main cause of conflict in the workplace?
Bad worker performance
Techniques an employee can use to cope effectively with criticism:
1.Fogging
2. negative assertion3. negative inquiry.
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Hijjawi Faculty for Engineering Technology Electronic Engineering DepartmentCommunication Skills, ELE205, 2ndsemester 2010-2011 Makeup 2nd Exam
Student name: ... ID:...Section:.
Problem 1: Label the following statements by True orFUalse
StatementAnswer
Paraphrasing explains why something happens by adding information.
Bad listening may occurs because we disagree with speaker.
Expressing our feeling mean sharing our deepest inner emotions with
everyone at any time.
I am not sure I made myself clear, is a sentence that is used to encourage
the receiver to paraphrase the message.
Tangible statements are like Hearing that someone loves you.
Fogging is a technique of calmly acknowledging unfair criticism without
agreeing or disagreeing.
Impression checks have to be used with a curious.
We remember 50% of what we hear.
Nonverbal message can contradict the verbal message.
"I think that I hate my wife", is an example of direct feeling message.
Problem 2: Determine whether each of the following characteristics is referred to
(Avoiders (A), Friendly helpers (B), Tough battlers (C), Compromisers (D) or
Problem solvers (E)). {Write the corresponding character}
Characteristic Answer
They expect to get their needs met regardless of the costs.
Try to stay away from conflict by leaving situation, changing the
subject
They believe that both parties can and will get their needs met.
They give in to keep the peace
Problem 3:Determine whether the following statements are (Specific (A) or General
(B)){Write the corresponding character}
Statement Answer
Your office is dirty
Get the blue, two year old Grand Cherokee
Never buy that brand of tools. It is really junk
You can find Ahmad in the faculty, room number 302
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Problem 4:Determine whether the following statements are (Tentative (A), Order (B)
or Absolute (C)){Write the corresponding character}
Statement Answer
Believe me; you have just got to buy this computer software
In my opinion you need to exercise if you want to stay healthy.
American cars are engineered better than any other cars.
You dont seem interested in listening or talking right now.
Problem 5: Determine whether the following statements are (Tangible (A) or
Intangible (B)){Write the corresponding character}
Statement Answer
Because my feelings are hurt.
Because Im embarrassed to say no.
Because I need to go to class this morning.
Because my car exhaust is broken.
Problem 6 : Name three types of Listening:1) 2) 3)
Problem 7: Name three things that we can not do and still listen at the same time:
1) 2) 3)
Good Luck
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Hijjawi Faculty for Engineering Technology
Electronic Engineering DepartmentCommunication Skills, ELE205, 1
st semester 2010-2011 2
nd Exam 23/12/2010
Instructors: M. Rawashdeh &M.Al-Sumady Exam time: 45m.
Student name: ... ID:...Section:.
Problem 1 (6 marks):For the following questions, chose the right answer:
Some skills to solve conflicts:
A) Clarify that your opinions are just
opinions.
B) Considering your true opinions as
facts
C) Use tentative and not specific
language.
D) Give direct, honest and appropriate
messages.
E) Opens up the sender to other view
points
F) All of A, B, C, D, E are true.
G) Only A, B and E are true. H) Only A, D and E are true.
Which of the following is (are) considered to describe the fair fighting:
A) Try to maintain control of anger. B) Take turns clearly expressing your
concerns.
C) Expand your fighting to hide the real
issue.
D) Be fair and sensitive to the feelings of
the others.
E) Select any time to start fighting F) Only A, B and D.
G) Only A, B and C. H) Only A, B and E.
Reacting passively or aggressively when we feel that someone is violating our rights
is a kind of:
A) Respect B) Flexibility C) Clarity D) Tough battlers
E) Conflict F) Assertiveness G) Value conflict H) Ego Conflict
Problem 2 (2 marks): Determine whether the following statements are (Tentative
(A), Order (B) or Absolute (C)){Write the corresponding character}
Statement Answer
Believe me; you have just got to buy this computer software
In my opinion you need to exercise if you want to stay healthy.
American cars are engineered better than any other cars.
You dont seem interested in listening or talking right now.
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Problem 3 (4 marks): Determine whether each of the following characteristics is
referred to (Avoiders (A), Friendly helpers (B), Tough battlers (C), Compromisers
(D) or Problem solvers (E)). {Write the corresponding character}
Characteristic Answer
They expect to get their needs met regardless of the costs.
Try to stay away from conflict by leaving situation, changing the
subject
They believe that both parties can and will get their needs met.
They give in to keep the peace
Problem 4 (2 marks):Determine whether the following statements are (Tangible (A)
or Intangible (B)){Write the corresponding character}
Statement Answer
Because my feelings are hurt.
Because Im embarrassed to say no.
Because I need to go to class this morning.
Because my car exhaust is broken.
Problem 5 (4 marks):Determine whether the following statements are (Specific (A)
or General (B)){Write the corresponding character}
Statement Answer
Your office is dirty
Get the blue, two year old Grand Cherokee
Never buy that brand of tools. It is really junk
You can find Ahmad in the faculty, room number 302
Problem 6 (2 marks):Name the main cause of conflict in the workplace?
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