Service Level Agreement (SLA)for

Ray Whites Real Estate by

BPBrown Advertising Agency

Effective Date: 14th June 2007

Company Name: BPBrown Advertising AgencyClient Relationship Manager: Judy Beddoni

1. Agreement Overview

This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between BPBrown Advertising Agency and Ray Whites Real Estate for the provisioning of DIGITAL MEDIA services required to support and sustain videos being created

This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders. Changes will be recorded in an Amendments section of this Agreement and are effective upon mutual endorsement by the primary stakeholders.

This Agreement outlines the parameters of all DIGITAL MEDIA services covered as they are mutually understood by the primary stakeholders.

The purpose of this Agreement is to ensure that resources are in place to provide consistent DIGITAL MEDIA service support and delivery to the Client(s) by the Service Provider(s).

1. The following Client(s) will be used as the basis of the Agreement

Client Contact Information

Ben Tree Benfitz123@hotmail.comImran Hat Imrankey@gmail.comMeg Door Drededmegz22@hotmail.comEddie Man The_fat_man_walks_alone_@hotmail.com

2. Periodic Review

This Agreement is valid from the Effective Date outlined herein and is valid until the Date of Termination.

The Client Relationship Manager is responsible for regular reviews of this document. Contents of this document may be amended as required, provided mutual agreement is obtained from the primary stakeholders and communicated to all affected parties. The Client Relationship Manager will incorporate all subsequent revisions and obtain mutual agreements / approvals as required.

Client Relationship Manager: Judy BeddoniReview Period: Quarterly Previous Review Date: 1st May 2007Next Review Date: 1st August 2007

3. Service Agreement

The following detailed services are the responsibility of the Service Provider in the ongoing support of this Agreement.

2.1. Service Scope

The following Services are covered by this Agreement;

Reference No. Service 0001 Production and delivery of videos0002 Uploading and storage of videos0003 Maintenance of Agency’s website0004 Proper payment to ISP and video developer0005 All parties to be kept up-to-date with any changes made 0006 All involved will deal with necessary parties

2.2. Client Requirements

Notify BPBrown Advertising Agency if the number of videos required changes by a set day and time schedule

Ensure proper payment schedule Maintain open communication with ISP and BPBrown Advertising Agency

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2.3. Service Provider Requirements

Uploading and storage of videos provided by BPBrown Advertising Agency Maintain the Ray Whites Real estate Agency’s website Maintain communication with Ray Whites Real estate Agency and BPBrown

Advertising Agency

2.4. Service Measurement

The following measurements will be established and maintained by the Service Provider to ensure optimal service provision to the Client:

Measurement Definition Performance Target

Functional website Ensuring that the site is user friendly, easy navigation, maintained

Extremely important

Uploading of videos Upload the videos that have been created as per scheduled agreement

Extremely important

Clients satisfaction Make sure the site meets the Ray Whites Real estate requirements

Extremely important

2.5. Service Level Reporting

The Service Provider will supply the Client with the following reports on the intervals indicated:

Report Name IntervalSite Updates WeeklyVideo uploads WeeklyMaintenance costs Weekly

2.6. Service Requests

In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Client within the following time frames:Service Response TimeVideo 24 hoursWebsite maintenance 24 hours

2.7. Service Exceptions

Any deviations from current policies, processes and standards are noted by the following Service Exceptions:

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Service Ref# Exception(s)Video uploads 0002 Delay in video delivery to ISPWebsite maintenance 0003 Power Failure, heavy maintenance

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