8/8/2019 Smarter collaboration in Cloud Computing for financial services
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Solution Brief
IBM Financial Services Sector Financial Services
Cloud computing forfnancial services:
collaboration in the Cloud
The nancial services industry is acing uncertain economic growth,
shrinking operating margins, a tighter regulatory ramework and
emerging opportunities and competition rom new market entrants.
To tackle this complexity—which almost 80 percent o industry CEOsexpect to grow signicantly over the next ve years 1—banks will need to
nd new and more creative ways to increase their agility, eciency,
cost-efectiveness and speed o response.
To stand out in a commoditized industry, nancial services rms are
striving to become more customer-centric and to be able to provide the
right services and products at the right times, regardless o location or
channel. With the right collaboration tools, employees can access the
right expertise and inormation when they need it, enabling them to
work together to meet business goals—strengthening client
relationships, eliminating business-process bottlenecks, and making
better decisions aster.
Many rms lack clear channels o communication among employees or
between employees and senior management. Inormation will typically
be siloed, preventing a single view o client-related activity, and
regulatory compliance issues may place additional restrictions on the
sharing o client data. Mergers and acquisitions will urther exacerbate
the issue, adding new siloes o inormation and new employees. The
result is that the people who most need client data may not have an
easy—or any—way to access it. What’s needed is a smarter way o
working that enables rms to capitalize on their collective knowledge
and transorm it into more value or their clients.
Working smarter
In today’s interconnected world, we expect to be able to work rom
anywhere—your closest collaborators may be scattered around the
globe, and may be contract workers, ofshore partners or external
suppliers. To meet business goals, all employees need secure, anytime,
anywhere access to the inormation that is relevant to their role. It
should also be easy or employees to orm virtual teams and tap into
expertise elsewhere in the organization. By working smarter through
collaboration and with the help o greater insight, employees can make
quicker, more inormed decisions that promote client satisaction and
loyalty.
Highlights
Gain advanced collaboration•capabilities with little to no new capital
costs and infrastructure
Replace existing email and calendaring•
systemsforsignicantreductionsin
capital and operational costs
Enable employees to share information•
seamlessly, both internally and with
partners and clients
Increaseexibility,speedofresponse•
and ability to cross-sell/up-sell
Ability to scale up solution rapidly,•
practically without limit, and at knownper-user cost
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© Copyright IBM Corporation 2010
IBM Financial Services SectorRoute 100Somers, NY 10589U.S.A.
Produced in the United States o AmericaOctober 2010 All Rights Reserved
IBM, the IBM logo, and ibm.com are trademarks or registeredtrademarkso International Business Machines Corporation in the United Statesothercountries, or both. I these and other IBM trademarked terms aremarked on their rst occurrence in this inormation with a trademarksymbol (® or ™), these symbols indicate U.S. registered or commonlaw trademarks owned by IBM at the time this inormation waspublished. Such trademarks may also be registered or common lawtrademarks in other countries. A current list o IBM trademarks isavailable on the Web at “Copyright and trademark inormation” at:ibm.com/legal/copytrade.shtml.
Reerences in this publication to IBM products or services do notimply that IBM intends to make them available in all countries in which IBM operates.
1 Capitalizing on Complexity: Insights rom the Global Chie Executive Ocer Study, Banking and Financial Markets Industry Executive Summary May 2010, IBM IBV
FMS03008-USEN-01
Please Recycle
Smarter collaboration means using technology to empower
the employee with the right inormation and a simple way to
communicate. But with intense pressure on IT budgets,
nancial services rms need to nd a way to add new
capabilities without making new capital expenditures or
driving up IT operational costs.
IBM LotusLive™ services are designed to provide a complete
set o collaboration tools, hosted in the cloud and delivered as
Sotware as a Service (SaaS). LotusLive combines email,
instant messaging, le sharing, project management, shared
contacts, communities, social networking and Web
conerencing, enabling nancial services rms to improve
communications both internally and with external partners
and clients.
With the LotusLive cloud ofering, nancial services rms
can rapidly gain advanced collaboration capabilities with little
to no new capital costs, inrastructure or IT management
resource. LotusLive can enable companies to replace existing
email and calendaring solutions, cut capital and operational
costs, and reduce IT complexity. Scalability is efectively
unlimited, and adding new users is almost instantaneous.
As a ully web-based solution, LotusLive is securely accessible
rom any location at any time. Rich security eatures help
users work with others both inside and outside the corporate
rewall.
With cloud collaboration powered by IBM LotusLive,
nancial services rms can:
Respond aster to client requests•
Identiy and act on cross-sell and up-sell opportunities•
internally and with partners
Access inormation and share expertise more easily •
Control inormation access by role•
For more information
To learn more about the advantages o IBM cloud solutions
or collaboration, please contact your IBM representative, or
visit ibm.com /Cloud
LotusLive in action
Signature Mortgage needed to replace its manual,
paper-based mortgage application process. Many customers
ound it inconvenient to go to a branch, opting instead to
receive documents by mail. The delays this created put
Signature Mortgage at risk o losing customers to other
providers. To remain competitive, Signature Mortgage
needed a aster and more convenient application process.
Working with IBM Business Partner Silanis Technology
Inc., Signature Mortgage implemented a solution that
enables customers to complete, review, initial and sign
mortgage applications through cloud-based services.
Signature expects to cut costs and reduce loan-processing•
time rom an average o seven days to 24 hours
Solution cuts loan closing process to 10-15 days (typical•
industry gures are 30-45 days)
Cloud-based solution eliminates the need to dedicate IT•
resources to develop and maintain a web site