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SMS training at Transavia
Richard Hol / Safety & Quality manager
SMICG Industryday May 22nd, 2015
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Introduction
Goal of this presentation:
1. Understand how SMS-training is conducted at Transavia
2. Share thoughts for future development
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Content
• Introduction
• SMS-training at Transavia
• Development of SMS 2.0
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Introduction
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Introduction
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Introduction
• 100% subsidiary of AF/KLM-group
• B737NG fleet, average 30 a/c
• Charter & scheduled services
• Approvals:
AOC, ATO, IOSA
Part-M, Part-145, Part-147, Part-21
• Operational personnel:
Cockpit crew: 450
Cabin crew: 600 (- 850 high season)
Ground crew: 200
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Content
• Introduction
• SMS-training at Transavia
• Development of SMS 2.0
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SMS-training at Transavia
• Starting 2011
• Managers operational departments got external training
• Other operational staff
- Info sessions / recurrent training sessions
- Video message CEO
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SMS-training at Transavia
• ORO.GEN.200 a(4): Maintaining personnel trained and
competent to perform their tasks
• AMC1 ORO.GEN.200 a(4): all personnel should receive safety
training as appropriate for their safety responsibilities
• Purpose: People understand safety and know their role in
safety.
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SMS-training at Transavia
• Accountable manager / nominated persons
- 1 day external training
• Safety manager / safety engineer
- 3 days practical application SMS training
• Safety officers
- Incident / accident investigation training
• All other employees:
- Safety briefing at initial employment
- Depending on the job additional training may be required
• Ground handling staff
- e-learning through portal
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SMS-training at Transavia
• Continuous attention for safety is required
• Safety is a standard topic in (recurrent) training
• Content is based on actual operational experience
- explanation of SMS, Just culture etc
- feedback from safety meetings
- feedback from safety performance measurement
- feedback form incident investigations
- feedback from FDM
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SMS-training at Transavia
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Number and rate of safety reports
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SMS-training at Transavia
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Ratio mandatory – voluntary safety reports
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Content
• Introduction
• SMS-training at Transavia
• Development of SMS 2.0
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Development of SMS 2.0
• There is more than being compliant
• Accountable Manager initiated development of SMS 2.0
• Safety should be integrated at strategic level
• Kick off safety risk management workshop for Transavia
managers
- review of where we are
- gain a shared perspective to move forward
- to take it forward as a team
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Development of SMS 2.0
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Critical
Success
Factors
Key Performance
Questions /
KPI’s
Tasks and Initiatives
/
Plan on a page
Enabling
safety
ambition
Strategic
Themes
Safety strategy framework
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Development of SMS 2.0
• Agreed safety ambition:
Safety, all of us, always
• Applicable for all Transavia employees
• Safety includes flight safety, occupational safety and security
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Development of SMS 2.0
Supporting strategic themes:
1. Understanding safety
2. Considering safety
3. Improving safety
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Development of SMS 2.0
1. Understanding safety
This means:
-First question on all activities: what are the risks?
-Safety and Operational Excellence are two branches on the same tree (Right First Time)
-All employees will know (at their level) the meaning of Risk, Hazard, Threat, Just Culture and therefore the meaning of Safe and their role in it
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Development of SMS 2.0
• Examples of KPI’s for safety competence
- % job descriptions specifying safety competence
- % annual appraisals including safety competence
• Prerequisite is the definition of safety competences
(knowledge, skills, attitude)
• Will enter a safety competence development program
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Questions?
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Thank you!
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