Download - Social Business en CRM - MIXIT
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Social business & CRM Arjan Nataraj, Mixit
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Social business & CRM
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Social business & CRM
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“… the world is becoming too fast,
too complex and too networked for
any company to have all the
answers inside”
Yochai Benkler
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Voor aanbiedingen
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Voor support
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Dichterbij de klant
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Hoe willen mensen werken?
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Hier komt video
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Welke tools wil men dan gebruiken?
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Welke oplossingen mogelijk?
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New intranets
still finding their
feet; or sites that
have grown
organically over
time
AD- HOC
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New intranets
still finding their
feet; or sites that
have grown
organically over
time
AD- HOC
Intranets
providing
content and
news; can’t turn
off, but taken for
granted
USEFUL
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New intranets
still finding their
feet; or sites that
have grown
organically over
time
AD- HOC
Intranets
providing
content and
news; can’t turn
off, but taken for
granted
USEFUL
Intranets that
underpin day-
today
work of
staff; support
core business
and service
delivery
ESSENTIAL
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Success
measure:
Adoption
AD- HOC
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Success
measure:
Adoption
AD- HOC
Success
measure:
Usage
USEFUL
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Success
measure:
Adoption
AD- HOC
Success
measure:
Usage
USEFUL
Success
measure:
Impact!!
ESSENTIAL
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Intranet
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Social business & CRM
=
SharePoint & CRM Dynamics
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Social business & CRM