Download - Social Media Crisis Response Webinar by ICUC
Transcript
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SOCIAL CRISIS RESPONSE WEBINAR
Nicole van ZantenDirector of Marketing and Communication | ICUC
Shawn AlainPresident
Viral In Nature
Chelsea HunersonCommunity Manager
Hubspot
Alex JonesSenior Account Manager
ICUC
#cr is iswebinar
AGENDA
• Types of Social Media Crises
• Why Planning is Important
• Building a Plan
• Crisis Management Team
• How they Neutralize the Situation
• Tips and Tricks
Who are the people you need on a crises management team, what are their roles, and how do you build/execute around that team?