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NAFAM 2018 Special Purpose Facilities
Bangunan Sultan Iskandar: GFM Experience by
Mahput Sairan
Chief Knowledge Officer, GFM
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Table of Contents
About GFM
Bangunan Sultan Iskandar (Kompleks Kastam, Imigresen & Kuarantin), Johor Bahru
Overcoming Challenges
A
B
C
2
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A. About GFM
3
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GFM Services Berhad
22 On-going Projects
as at 31 August 2018
Million sq ft Facilities managed
as at 31 August 2018
78 Number of Staff
as at 31 August 2018
530+
About GFM Realising Your Vision
Global Facilities
Management Sdn Bhd
100%
Everfine FMS Sdn Bhd
100%
GFM Solutions Sdn Bhd
100%
Provision of Facility
Management consultancy and
advisory services
Provision of Integrated Facilities
Management (IFM), Operations
& Maintenance (O&M)
4
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B. About Bangunan Sultan Iskandar
5
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Bangunan Sultan Iskandar The Nation’s Southern Gateway
6
Extensive Gross Floor
Area Coverage
2.5 Million SqFeet
Government Department,
Agencies &
Private Organisations
22
House of more than
9 24
Crucial Non Stop
Daily Operations
Hours Daily Years
Operational
Large Number of
Public Users Yearly
90+ Million
Nation’s Largest
Southern Gateway
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BSI
JB SENTRAL
Bangunan Sultan Iskandar The Nation’s Southern Gateway
7
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Bangunan Sultan Iskandar The Nation’s Southern Gateway
8
Motorcycle-inbound
Car- Outbound
Motorcycle-Outbound
HGV- Outbound
DARI MALAYSIA
Bus/Coach Outbound
Bus/Coach Inbound
Car- Inbound Operation Management
Centre (OMC)
DARI SINGAPURA
HGV- Inbound
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Bangunan Sultan Iskandar The Nation’s Southern Gateway
9
Immigration Checkpoints
BSI at Night
Custom Check
BSI Icon
Passengers Hall
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Service Quality Driven
ISO 9001:2015 (Quality Management System)
OHSAS 18001:2007 (Occupational Health & Safety
Management System)
ISO 14001:2015 (Environmental Management System)
Experienced at BSI
2007 Presence since
10
Bangunan Sultan Iskandar GFM Presence
Manpower
150+
Staff at BSI
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Scope of Work Facilities Management
Civil,
Structure &
Architecture
ICT
Services
Custodial
Services
11
Asset Life
Cycle
Mechanical
Services
Electrical
Services
Energy
Management
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2007
2008
2010
2013
2016
2018
Move-in as FM
sub-contractor (Mechanical,
Electrical, Civil,
Custodial)
Official
Launching
End of DLP &
undertake
comprehensive
services
Appointed as
Kontraktor Pakar (Mechanical ,
Electrical, ICT, EM)
AEMAS 1Star
Energy
Management
Gold Standard
Johan Anugerah
Kontraktor
Cemerlang JKR
Key Milestones Integrated Facilities Management
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C. Overcoming Challenges
13
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Key Challenges Integrated Facilities Management
24/7 Operations
Traffic/ Users
Incidences
Staff Contract Understanding
Services Boundaries
Interaction
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Overcoming Challenges Integrated Facilities Management
Staff Engagement
Dynamism in the
Business Processes
Customer-Service Provider
Engagement
Innovation/ Improvement
Programs
Operational Readiness
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Overcoming Challenges Staff Engagement
THE USUAL
Leadership Development
Skill Passport
Team building
Shaping Corporate Culture
RAISING THE BAR: BUILDING
TRUST & ENGAGEMENT
Townhall & Feedback
Leaders Walk the Talk
Compassion & Empathy
Recognise Contribution
Get employees involved
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Overcoming Challenges Customer-Service Providers Engagement
1. Bengkel Penghalusan Kontrak
2. Claim Verification Meeting
3. Technical Meeting
4. Jawatankuasa Keselamatan Bangunan
5. Jawatankuasa Operasi Bangunan
6. Latihan Pengungsian Bangunan
7. Recreational Activities
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Overcoming Challenges Dynamism – Business Processes
Leadership
ESTABLISH
POLICIES,
VISION & VALUES
CONTEXT &
DIRECTION
Planning
FM OPERATION PLAN
SITE MANAGEMENT
RISKS & OPPORTUNITIES
Support
RECRUIT, MANAGE &
DEVELOP STAFF
PROVIDE & MANAGE
WORK ENVIRONMENT
PROVIDE SHE SYSTEM
MANAGE FINANCE
Operation
CONTRACT MOBILISATION
MANAGE & DELIVER
SERVICES
PROCURE MATERIALS,
GOODS/ SERVICES
Performance
Evaluation
MEASURE AND CONTROL
THE BUSINESS
Improvement
CONTINUOUS
IMPROVEMENT
REVIEW, AUDIT & ASSESS
THE SYSTEMS
Organisation & its
Context
CUSTOMERS
REQUIREMENTS
Need & Expectation
of interested Parties
Results of Quality
System
CUSTOMERS
SATISFACTION
Product & Services
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Overcoming Challenges Innovation and Improvement Program
Work Order Turnaround Time
Improvement
Energy Savings Initiative
(Improvement in Chiller Management)
Improvement in Electrical
Discrimination at Feeder Pillar
Document Digitisation
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Overcoming Challenges Readiness & Avoidance of Service Interruption
UNCOMPROMISING Facility Management
Plan & Schedule
Diligent Routine Inspection
Trusted and Reliable Smart
Partners
Inventory & Standby Items for
critical assets Condition-Based
Monitoring
Disciplined in Asset Lifecycle
Replacement
Readiness & planned for backups
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Thank you