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UNIVERSITY OF GLAMORGAN STAFF MAGAZINE
ISSUE 10AUTUMN 2012
Quiet Please!The LRC development is on course for 2013
Flying startWhy Glamorgan’s flagshippartnership with BA is good for business
Lasers on stunWe look down the lens atProfessor Nigel Copner’sexciting research
COMINGSOON
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WelcomeIt always impresses me how, no matter what the challenges, Glamorgan staff have the ability tocarry on as normal and get the job done. With external pressures, such as an increasingly challengingstudent market and the integration between us and Newport, there are lots of factors that could distractus from what we’re really here to do: deliver an excellent teaching and learning experience for ourstudents.
This edition of staffroom demonstrates how well we are getting on with the day job. There’s the fantasticnews that Glamorgan’s reputation continues to build, reflected in the latest set of national measures: ourNSS score has jumped two percentage points to 83%, while some of our competitors’ scores fell; andthe Sunday Times ranked us as among the top five universities in Wales. We also saw success at courselevel, with some subjects achieving the maximum 100% satisfaction – more about that on page 5.
In this increasingly challenging market, reputation is everything. A strong reputation will help us achieveour goals, in growth, in recruitment and in engagement with industry. The recently-agreed partnershipwith British Airways (p6 + 8) is a good example of this and will put Glamorgan at the forefront of trainingprovision for the UK aerospace industry with one of the world’s most recognised players in the market.Our students and BA's staff will train side by side in some of the best simulation-based training facilitiesin the country, developing the skills and knowledge required to maintain BA’s and other providers’ fleetsof aircraft.
Our reputation in the classroom is also on the rise. In addition to higher satisfaction scores, this year’sNSS has identified our teaching quality as among the best in Wales. There’s no doubt that this is downto the continued efforts of our academics, constantly pushing the boundaries of teaching delivery andexceeding students’ expectations of their learning experience. The recent ELTA awards (p18) rightlydemonstrate and celebrate these efforts.
We have a justifiably strong reputation in applied research, and we are very clear about its value.Several live projects are featured in this edition, including the exciting work by Professor Nigel Copnerand his team (p10+11), that not only gives us a tantalising glimpse into future technologies, but has thepotential to attract significant inward investment to the University.
That's vital, because while we're an education establishment, we also need to operate in a business-likeway. As I said to you in the recent campus addresses, that means continuing to improve on areas ofstudent satisfaction and increasing our retention, whilst also focussing on ways to increase our incomefrom non-traditional sources, reducing operating costs and finding efficiency savings. The Infographic(p14-15) illustrates how we’re hoping to achieve this through the Building for the Future programme.
As we move towards our centenary year in 2013, we can all reflect on the hard work we’ve donetogether to strengthen Glamorgan’s position as a strong sustainable HE provider in south Wales. Nextyear will bring considerable change arising from the integration with Newport, but I’m confident that withyour dedication and support, and that of our colleagues in Newport, we can look forward to another 100years of providing access to quality education for the communities we serve and our students fromacross the globe.
Professor Julie LydonVice-Chancellor
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vice-chancellor’s message
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BUILDINGFOR THE FUTURE
H l M h ll
2010 20152012
Contents
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20
16
10
News 5-7
BA Partnership 8
In pictures 9
Research Matters 10-11
YourGlamorgan 12-13
Infographic 14-15
LRC development 16-17
2012 ELTA awards 18
Team profile 20-21
Five minutes with… 22
Staff Room is produced under the guidance of theeditorial board: Jeremy Atkinson, Robert Baker,William Callaway and Robert Payne.
Editor: Mike NormansellDesign: Glamorgan Print
For more information, [email protected] or call 01443 482889.
Staff Room MagazineMarketing & Student RecruitmentUniversity of Glamorgan, Treforest, CF37 1DL.
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Comments?Questions?Feedback?Have Your Say is the dedicated mouthpiece for staff oneverything from policy, to parking and timetabling. TheVC has made a strong commitment to regularcommunication via this route and has promised everyquery will be responded to in a timely manner.
A big thank you to Rob Payneand Jeremy Atkinson whoboth stepped down from theirroles on the staffroom editorialboard recently after a number ofyears’ support. Rob steppeddown following his new rolebased in UHOVI (keyappointments, p13), whileJeremy leaves the University tobegin enjoying his retirement(Fond Farewell, p11).
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news
Glamorgan makes top five in Wales
The University of Glamorgan is rated as one of the top five universities in Wales,alongside Cardiff, Swansea, Aberystwyth,and Bangor, according to the 2013 SundayTimes Good University Guide published onSeptember 30.
The Times Guide – considered by many asthe UK’s leading University league table –also rates Glamorgan as top in Wales for thelowest rate of unemployment among itsgraduates, and places us in Wales’s top threeuniversities for the quality of our teaching.
On hearing the results, Vice-Chancellor JulieLydon said, “This success is a tribute to thehard work of Glamorgan’s staff and ourcommitment to producing workplace-readygraduates, working with the professions,industry, and the voluntary sector to ensurethat our academic programmes meet theirneeds.”
The success means we regain our position astop new university in Wales, placed 92nd inthe table above Glyndwr (106), UW Trinity(107=), Cardiff Metropolitan (109), and UW,Newport (118).
Latest PG prospectusnow available
The 2013-14postgraduateprospectus isnow availablefor bulk ordersusing theMarketingResourcesForm onStafflife.
Marketing hasworked withGlamorgan
Print to produce a centenary edition of theprospectus in a handy, compact publication.It contains the key information thatpostgraduates need in a user-friendly format.Potential postgraduate students can alsochoose to create a customised prospectusonline that is delivered straight to their inboxas a PDF file. It takes several months andmany contributors to produce thepostgraduate prospectus – thanks toeveryone who helped. To order your printedcopies of the 2013-14 postgraduateprospectus, please see Stafflife or [email protected]
Aerospace Engineering, Fine Art and Electronicand Electrical Engineering; and we retained ourjoint top spot in Wales for Accounting.
Vice-Chancellor, Julie Lydon, expressed hergratitude to staff for their hard work in helpingachieve this great result; “At Glamorgan thestudent experience is at the centre of what wedo and these results reflect the commitment ofstaff to providing a first-class experience. Wecelebrate our centenary at Glamorgan next year,and these results are a fantastic way to enterthis landmark year for the University.”
Glamorgan’s overall student satisfaction scoreis now 83% according to this year’s NationalStudent Satisfaction (NSS) Survey.
Our two percentage point jump since 2011’sresults bucked the national trend, which sawclose competitor institutions in Wales suffersharp declines in their ratings.
Cardiff Met’s overall student satisfaction scorefell seven percentage points to 75%.
There was similar success at subject level:Glamorgan achieved the maximum 100%satisfaction rating in mathematics andchemistry, putting us top in the UK in theseareas. We are also top in Wales for Social Policy,
Studentsatisfactionjumps twopoints to 83%
An extensive press and marketing campaignhas been launched to highlight the newdevelopment, targeting the estimated 30,000potential UK students who did not accept anoffer through the clearing system. Director ofRecruitment and External Affairs, Peter Crofts,said, “The initiative will complement what hastraditionally been a recruitment point for theinternational market. It’s targeting the pool ofUK students who, for whatever reason, electednot to start University in September, by offeringthem the chance to ‘get back on track’ to wherethey would have been had they started a coursein September 2012. We’ll also be able to offerFebruary applicants, who meet the criteria, aCentenary bursary worth £1500 to help withaccommodation costs.”
Two open events targeting February startstudents will be held on 4 December (1-4pm)and 19 January 2013 (10am-1pm).
More information on the initiative, including therange of courses available, can be found atwww.glam.ac.uk/fasttrack
The University recently launched thirteenFebruary-start undergraduate awards in a bid tocapture a new niche in the recruitment market offloating applicants who have neither acceptedany of their Clearing university offers or gone onto employment or further study.
Market research has indicated that there are asignificant number of potential students whonow regret not taking up an offer of a place atuniversity this summer.
Called Fast-Track First Year, applicants will begiven the chance to complete the first year oftheir degree between February and July 2013,before starting their second year in September2013. Each Faculty will be offering courses forFebruary start spanning a broad range ofsubject areas.
Students getnew window ofopportunity
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news
Snapshot
Glamorgan has signed a landmark agreementwith British Airways to combine technical trainingfor one of the world’s leading airlines with theenhanced career prospects of a university degree.Business Development Director, John Francis,said, “This is really exciting opportunity and anexcellent example of our ability to develop multi-faceted and effective relationships across theUniversity with major organisations.” (Read a Q&Awith BA’s Bill Kelly on P11).
Treforest’s £18m Mountain Halls accommodationwas officially opened on Friday 21 September byOwen Smith MP, alongside Mick Antoniw, AM,Rhondda Cynon Taf Mayor, Doug Williams andMayor of Pontypridd, Gwyneth Whiles. The eventwas held at the Hub – a social centre at the heartof the new development. The development alsobecame the highest-scoring multi-residentialbuilding in Wales according to BREEAM – theinternational scheme for assessing sustainability.
Rolf Harris visited the University of Glamorganrecently to film an episode of his latest TV seriesfor BBC Wales. Harris visited the ATRiuM campusand set 3D Animation students a challenge torecreate the work of Swansea-based artist EvanWalters in 3D, using their visual effects skills andthe latest technology.
NAME/ENW
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Delivery of the DEHOV and First Campus projectshas been reassigned following a review of theUniversity’s widening access resources. DEHOVwill now be delivered via the UHOVI team, whohave been working in close partnership with CeLLon the project since its launch. First Campusactivities will be managed by Haydn Blackey whois responsible for the University’s community andFE college partnerships in SE Wales anddelivering the University’s learning and teachingstrategy.
Topshop, Holland House Hotel, ING Direct,Capital Radio, Marriott and the MillenniumStadium are just some of the major employersthat are targetting Glamorgan students at highprofile recruitment events this autumn, thanks tothe Glam Edge initiative. The Careers &Employability Service, part of Student Services, isencouraging students to network with a widerange of organisations in order to add to theirindustry-endorsed ‘Passport to Employability’.More information http://glamedge.glam.ac.uk/
All staff will be issued with new security cards inthe coming months as part of an initiative toimprove the safety of all campus users. The IDcards feature a passport-style photo with theowner’s name, job title and faculty or department,allowing anyone to be easily identified. Staff willbe asked to carry their ID everywhere they go oncampus. The cards also double up as secure doorkeys giving staff access to authorised areas. Asthe cards are rolled out across departments youwill be contacted to provide a photo.
Quicker access to the PCs in labs, lecture theatresand teaching rooms (GPTs) has been madepossible with the launch of the “stafflab” account.The account provides optimum login speed aswell as remote access to your own desktop PC,allowing you to retrieve files. Simply login usingthe ID “stafflab” and password, which is availableon request from IS-Support (2882). Remoteaccess to users’ own PC folders is also availablevia the Remote Access desktop icon.
Traffic calming measures are being installed onLlantwit Road as part of the Treforest CommunityRoute development. Works include upgrading ofthe mini roundabout, improvements to streetlighting and traffic reduction measures, includingkerb realignment and installation of speed-bumps. A 20mph zone has also been proposed.The pelican crossing is due to be upgraded atChristmas before works continue along ParkStreet and the gyratory area until February 2013.
Two new catering outlets opened on Glamorgancampuses at the start of this term. Cafe Xpress –situated in J-Block, on the site of the formerBytes Café -- offers Grab ‘N’ Go drinks,sandwiches and hot snacks. The Matrix Cafe –situated in the Alfred Russel Wallace building atUpper Glyntaff -- has been upgraded to offer a fullservice coffee shop offering premium coffees,sandwiches, snacks and features comfortableseating and public access PCs for visitors tobrowse the internet while grabbing a coffee.
Nia Boulton
Alumni Database Officer
Marketing & Student Recruitment
SERC works withITM power on ‘EcoIsland’ project on Isle of WightGlamorgan’s Sustainable Environment ResearchCentre (SERC) has secured a grant for acollaborative project to help build a hydrogenenergy storage and vehicle refuelling system onthe Isle of Wight.
The £4.66m project is being led by ITM Power (anenergy storage and clean fuel company) and willbring together the expertise of partners includingIBM, Toshiba and Cable & Wireless to help ITMoptimise their hydrogen refuelling technology.
A team from Glamorgan, lead by Jon Maddy, willuse the University’s own refuelling technology toevaluate the performance and operatingcharacteristics of ITM’s refuelling stations with theaim of optimising their operational efficiency, tomake them more viable for commercialapplication.
Two recently-launched online sources ofinformation – Key Information Sets (KIS) andwww.university.which.co.uk – will change the wayundergraduates search and select courses.
Key Information Sets is the officially approvedcomparison data on all full-time undergraduateuniversity courses. All institutions are required toprovide data to www.unistats.org.uk including:course fees, teaching hours and projectedearnings on graduation. The KIS ‘widget’, thatdisplays the information, started to appear onundergraduate full-time course pages from theend of October, meaning prospective studentscan now see this information every time they viewa course page.
Which? – the UK’s foremost independentconsumer product testing organisation – enteredthe HE market in May, launching Which?
University (www.university.which.co.uk) offeringadvice and guidance on what and where to study.The site allows comparison of over 30,000courses using the same data as Unistats, withadditional statistics provided by Which? TheWhich? site is expected to be used by parentsand other advisors, while the Unistats site is morelikely to be used by potential students, as it isclosely linked with the UCAS website.
Professor Clive Mulholland, DVC (Research &Student Experience) said, “Both these sourcesare expected to transform the application processby allowing far easier comparison of coursesacross universities, and impact – both positivelyand negatively – on applications to individualcourses. It’s important therefore that teachingstaff monitor theirs and their competitors’ courseinformation to see how they compare.”
European FundingSuccessDuring the past six months the University hassecured European research contracts amountingto €1.6m in grant aid. Projects, includingCRAFTEM, ORION, DYNAMO and ARIADNE, willoperate in collaboration with partners acrossEurope. Leading academics in the Faculties ofAdvanced Technology and Health, Sport andScience were supported by Glamorgan’sEuropean Development Team to develop fundingapplications and negotiate contracts throughFramework Programme 7 and the Research Fundfor Coal and Steel.
The EURO team has seen a series of changesrecently, including the Finance Unit’s move intocentral Finance, where they will continue toprovide financial management support to EUROfunded-projects. The European DevelopmentTeam, Sue John, Leanne Crawley and ClaytonJones, remain in Forest Grove and continue to bethe first port-of-call for staff pitching potentialEuropean projects or ideas. Post award supportand claims are available via Simon Landy.
Research Brief
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News in brief
Click and claimThe process for staff claiming expensesfrom the University is to become fullyautomated. The old paper forms will bereplaced by a bespoke online system thatwill allow staff to submit expense claimsvia a secure electronic form that can beapproved and sent to finance forprocessing at the touch of a button. Thesystem is expected to significantlyreduce the current paper trail, as well asspeed up the time it takes for staff toreceive payment. A launch date is yet tobe confirmed but is expected to bepiloted late this year. A new, permanentlink will be created in the links bar onStafflife to enable quick access to thesystem.
Eco-payWork is underway to launch ‘paperless’payslips as part of a continuing drivetowards reducing the amount of paperused by the University. Online payslipswill allow staff to securely access theirpayslip details via Stafflife and also printout copies if they need to. The systemwill also allow users to look back throughan archive of previous payslips. Look outfor more information on Stafflife in thecoming weeks.
Regrading freezeThe University reached agreement withrecognised Trade Unions in September totemporarily suspend the current re-grading exercise. A challenging operatingenvironment and our current staff-to-income costs ratio – already among thehighest in Wales – were cited as leadingfactors in the decision. Applicationssubmitted by the recent deadline (30September) will be retained until the nextround of re-grading.
Dotcoms help students compare the market
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interview
British Airways and the University of Glamorgansigned a landmark agreement in September tocombine technical training for one of the world’sleading airlines with the enhanced career prospectsof a university degree. Staff Room went to find outmore...
SR: This is the first partnership of its kind for BA.Can you explain what it involves?
Bill: This really is a unique partnership for BA, andthe first time for us to link-up with a university in thisway. Under the new initiative, to be accredited bythe Civil Aviation Authority (CAA), engineers willgraduate from Glamorgan with a BSc degree inAircraft Maintenance Engineering having alsocompleted the industry-standard EASA Part 66training, awarded under British Airways’ licence.British Airways staff will also have the opportunity tostudy postgraduate and undergraduate modulesfrom the University.
SR: Why is BA so proud of this partnership?
Bill: As the largest airline in the UK and a globalplayer in the aviation market, British Airways takesits relationship with education seriously. Thisinitiative cements our links with Glamorgan, and wehope to develop our partnership further in thecoming months.
SR: Why have you chosen Glamorgan for thispartnership?
Bill: The University is one of the world’s fewinstitutions to have its own Aerospace Centre,airliner and flight simulator. This makes it anexcellent facility for us. In addition, BA employs over1,400 people across three sites in South Wales, andthis partnership will ensure that we continue toproduce world-class engineers, ready to take on thechallenge of maintaining our fleet.
SR: So in the future Glamorgan trained engineerswill be working on aircraft which operate across theglobe?
Bill: Absolutely. BA is a global airline, flying to over150 destinations in more than 70 countries.Glamorgan graduates will be able to benefit fromBritish Airways Engineering’s global reputation forengineering excellence.
This is an exciting time for the airline, with next-generation aircraft such as the Boeing 787 andAirbus A380 presenting new challenges for ourengineers. Partnering with Glamorgan will allow usto develop the skills necessary to take our businessforward.
BA Partnershipgives Glamorgangraduates a flying startBill Kelly, General Manager, HeavyMaintenance, at British Airways talksabout the new partnership.
Bill Kelly
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In pictures...
1. Student callers contact around 2000 alumni as part of Glamorgan’sfirst ever Autumn Telephone Campaign in October/November.
2. Professors Hugh Coombs, Anne Marie Doherty and Simon Thomasworked together with Cardiff City Council to help establish the newly-launched Cardiff City Museum -- known as the Cardiff Story -- on theHayes.
3. A fully-refurbished B2 section of B Block is now open for teaching,offering plush new classrooms and facilities.
4. The Cash Office has extended its opening hours from 9-12 and 2-4pm daily (3.30pm Friday) in response to high demand from students.
5. Finance is currently located on the first floor of B2 – through thisdoor and up the stairs – use the entry phone for access.
6. Demolition of the former directorate offices and reception of B Blockis now complete.
7. Glamorgan Staff and students joined the world’s biggest coffeemorning at the GCC in October raising £246.80 in aid of MacmillanCancer Support.
8. Richard Ward, (pictured, left) a Study Skills Tutor in AT is the proudwinner of a new mountain bike after completing the Green Travel Surveythis summer.
9. The Assessment and Awards Unit are once again looking for stewardsand marshals to help with the December Graduation Ceremonies. Submit your availability at http://arstaff.glam.ac.uk/graduation/.
10. Staff still using the Microsoft XP operating system will get upgradedto Windows 7 in the coming months to ensure systems can continue torun effectively.
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Professor Nigel Copner is Chair of Optoelectronicsand Head of the Optoelectronics Research andInnovation Centre (ORIC), part of the Faculty ofAdvanced Technology at Glamorgan.
Optoelectronics relates to the integration of photonics (optical systems,such as optical fibre, lasers etc) with electronic systems. Optoelectronicshas practical applications that touch almost every aspect of our modern
lives – TVs, LED displays, cinema projection and mobile smart phonesare just a few.
Nigel’s team at Glamorgan searches for commercially viablebreakthroughs in key sectors such as communications, energyand life sciences. Already the team have made breakthroughs inthe areas of low-carbon lighting, solar panel technology,medical instruments, optical sensors, and ultra-sensitivedistance measuring tools, accurate to tenths of a nanometre.And there’s no sign that they’re slowing down; the team isworking on a raft of exciting projects with industry-leadingorganisations, all of which could have potentially ground-breaking implications for the next generation ofoptoelectronics.
Professor Copner said, “Optoelectronics is a key enablingtechnology that underpins at least three of the Governmentdirectives, i.e. low carbon, digital and life science economies.ORIC has demonstrated within a short time that exciting andworld leading research can be initiated enabling majorUniversity impacts, job creation and student credibility through
employability.”
Research matters
A FondFarewell…
Professor DannySaunders, Head of theCentre for LifelongLearning, retired inOctober after 34 years’service with theUniversity and the former
Polytechnic of Wales. Danny spent thepast 18 years as a Professor at theUniversity and was the founding Head ofthe Centre for Lifelong Learning in 1999.During his time at Glamorgan, Dannyhelped secure over £5 million of funding forwidening access projects. The mostprestigious involved designing anddelivering the core training programme forover 600 Learning Coaches throughout the14-19 Learning Networks of Wales, andleading a digital technology work-basedlearning programme in the heads of thevalleys. Danny said, “I am proud to havebeen a part of the University of Glamorgan.We have made a big difference to the livesof so many people from diversebackgrounds.”
Jeremy Atkinson,Director of LCSS, retiredin October, closing hisfinal career chapter after21 years of service withthe University. Arrivingfrom Newcastle
Polytechnic in 1991, Jeremy set aboutmaking a series of improvements to thelibrary services and facilities at the Treforestand Glyntaff LRCs. He was theninstrumental in the convergence of the LRCand ISeLS in 2006 into one department,LCSS. Jeremy was a well-respected andactive member of the University who alsocontributed much on the national stagethrough his work with JISC (JointInformation Systems Committee) andSCONUL (Society for College, National andUniversity Libraries).
After devoting over 20years of his professionallife to Glamorgan,Malcolm Taylor, whohas been a key memberof the InternationalRecruitment team since
2006, will be retiring at the end of the year.His colleagues in the International Office,said, “We feel very privileged to have hadthe opportunity to work with such adedicated colleague and wonderful friend.As Malcolm enters this very well-deserved,exciting new stage in his life, we would liketo wish him all the very best for the future!”
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Tuning lasers: the team is helpingRenishaw improve laser technology by creatinga “hop free” laser beam that maintains a stablefrequency – allowing for more reliablemeasurements and data transfer. Thistechnology could be used in multiple sectors,including meterology, life-science and thetelecoms.
Ultra-fast Wi-Fi: The team is carryingout research into wireless broadband systemsin collaboration with Sub10, the Devon-basedmarket leader in high-speed wirelesscommunication links. Using mm-wave links(one step higher than microwaves) the teamhas devised a high-speed data link that couldtransfer up to 1 Gigabyte of data per secondwirelessly. Four trial links have been set up oncampus to test various setups andenvironments. The technology could haveapplications in 4G and LAN extensions andcould replace fibre optics in some places.
Very broad-band: the team has alsorecently developed a new ultrafast techniquefor transferring data through fibre-optics, whichcould result in an enormous uplift in the speed,quality, consistency and reliability of internetservices.
Next generation HD: With supportfrom the UK’s Technology Strategy Board, thisproject aims to improve the quality of high-endprojection equipment – such as cinema
projectors – to increase colour range anddefinition, as well as the life span of the lightsources themselves.
Nano-rulers: Using their own tuneablelaser technology, the team is working withEPSRC to achieve ultra-accurate andsimultaneous distance measurements ofmultiple targets, accurate to tenths of ananometre. Practical use could include wing-span measurements in aircraft manufacturing,to achieve more precise symmetry. The workhas attracted interest from the NationalPhysical Laboratory (the UK instituteresponsible for standardised measurement) foruse at the Large Hadron Collider at CERN.
Bright futures: The Carbon Trust and aprivate investor asked Nigel’s team to test thefeasibility of a unique organic LED that couldprovide cheaper, more efficient and long lastinglighting, whilst also contributing to carbonreduction.
Super-fast laser links: An EADSproject is looking at producing a 1 Gbit/s laserlink that could provide more effective and lowercost real-time video communications duringsporting events and has practical uses forpolice helicopters and UAVs.
What is the teamworking on...?
Team ORIC: First row from left: Dr Jungang Huang, Sara Carver, Professor Nigel Copner, Dr AkramHammoudeh, Dr Yongkang Gong, Shyam Patel. Second row from left: Gene Koch, Vincent Alvo,Sivanathan Sivagunalan, Dr Juan Martinez.
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YourGlamorgan
Student satisfaction is central to oursustainability as an institution. And in anincreasingly challenging recruitmentenvironment, our ability to quickly andeffectively handle enquiries and applicationsfrom prospective students will play asignificant role in our competitiveness.
Building on this ethos, the University’sApplicant Online Services Project has beenworking tirelessly to improve our students’online applicant experience over the past 18months, streamlining the journey from initialenquiry, right through to enrolment andmigration to Glamlife.
Their latest achievement is YourGlamorgan;an enquiry and applicant portal that,coupled with the simultaneousredevelopment of the University’s onlineadmissions system, ADMIT, allows for amore intuitive and customer-focusedexperience for applicants from both the UKand overseas.
Building upon the University’s alreadyextensive admissions developments,including the launch of ADMIT in 2011,YourGlamorgan has been a truly pan-University collaboration, involving facultiesand departments contributing their day-to-day experiences to the design.
Chair of the Applicant Online ServicesProject, Ioan Evans, told Staffroom what itwill mean for us…
How has YourGlamorganmade things easier forenquirers and applicants?
Put simply, there isnow a single log onfor all enquirers andapplicants. It meansthey no longer haveto enter theirpersonal detailsevery time they wantto do something:order a prospectus,book to attend an
open day, or postgraduate open evening. Nowthey can just click a button and it’s booked –no personal details required. And if they wantto apply for a course, their details get carriedover to an online application form. For directapplicants (those that don’t apply via UCAS) itmeans they can not only apply online, but canalso track the status of their applicationthrough their own personalised portal.
Does it speed up the processfor applicants?
Yes - one of the cornerstones of the ADMITdevelopment has been to enable fasterresponse times to applicants. So, while allapplications are still scrutinised and assessedwith the same vigour, we are now able toreceive, asses and respond within 24 hours toapplicants who submit a complete applicationonline.
How does it make life easierfor staff?
The paperless nature of the system means thatapplications can be referred between E&A andfaculties instantly, therefore improvingcommunications whilst ensuring a clear audittrail in terms of actions and decisions takenwith each application.
What other changes havebeen made to the enquiriesand applications processrecently?
During this year’s Confirmation & Clearingperiod, a new tool was added to ADMIT thatallows us to send direct, instant offer emails toapplicants who meet the entry requirements.Staff can send this while they are on thetelephone to the applicant and this improvedour Clearing conversion rate by 6% on 2011entry. Previously, all offers were collated andsent in bulk, often 24 hours after the initialcontact from the prospective student.
These developments now allow us to use theportal as a communication tool and targetpersonal announcements and instructions toboth enquirers and applicants, whether theyare an undergraduate or postgraduate, home oran international student.
What future developmentsshould we look out for?
The next stages of development, due to bereleased in January 2013, is the facility to allowsuccessful applicants to accept their offeronline, rather than via email. This will makeaccepting a Glamorgan offer a one-stepprocess, whilst also having the capacity to viewdetails of any applicant or interview days.Further developments will allow someapplicants to pay fees via their portal, againimproving the applicant’s experience andinteraction with the University.
Creating an excellent experience for our students starts well before they enter the classroom… it starts with the enquiries and application process.
Ioan Evans
KeyAppointments
FBS has appointedDonna Whitehead tohead the School of Law,Accounting and Finance.Donna, 31, who formerlyled the law team at
Sunderland University, is a specialist infamily law and is qualified to practise lawin England and Wales and New York. Sherepresents the professional regulatorybody for law (JASB) at law validation andrevalidation events.
Dr Peter Mayer (Head ofthe School of Psychology)has been appointedAssociate Dean (FBS) on a60% contract, remainingin his substantive post for
the rest of his time. And Dr AndrewRogers has beenappointed interim Head ofthe Glamorgan BusinessSchool. Both are fixed-term appointments for thisacademic year, to 31 July2013.
Dr Rob Payne, formerlyof CeLL, has taken up therole as Deputy Director ofUHOVI. He has a proventrack record in wideningaccess issues, coupled
with experience in academic quality andstudent affairs.
Robert Baker (HR) andPaula McIntyre (HeSaS)have taken up roles asProgramme Directors,tasked with delivering theEffectiveness and Growth
strands (respectively) of the Building forthe Future programme. Both aresecondment roles for a period of oneyear. Mal Scofield (AT) will cover Paula’sHead of Administration role in HeSaS ona 60% contract for the duration of theyear.
Jonathan Frost hasjoined the University asDirector of Finance &Risk, a newly-createdrole reporting to the DVC(Strategic Resources),
Huw Williams. Jon‘s initial aim is toreposition Finance within the organisationas a positive strategic enabler.
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“Not only has this project vastlyimproved the application experiencefor new students, it has improved ourconversion rate as applications arenow processed more effectively, moreefficiently and more promptly, whileensuring that none of the rigorous
academic assessment of applications is neglected.”Moira Davies, Academic Admissions Tutor (HeSaS)
“YourGlamorgan meets the highdemands of an institution withmultiple intakes for both home andinternational students, whileenabling us to aspire to increaseour overseas intake.”Bobby Mehta, Head of International and Business Development (FBS)
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0
staffroom 15
You
may
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e al
read
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ard
the
Vic
e-C
hanc
ello
r ta
lkin
gab
out
the
Bui
ldin
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r th
e Fu
ture
Pro
gram
me
at t
he C
amp
us A
dd
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d s
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men
tions
of i
t in
Cor
e B
rief a
nd o
ther
inte
rnal
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mun
icat
ions
in r
elat
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to o
ur g
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and
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tsu
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s p
lans
. The
pro
gram
me
enco
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s al
l of t
his
activ
ityan
d m
ore.
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adly
sp
eaki
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he B
uild
ing
for
the
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rep
rogr
amm
e ha
s b
een
form
ulat
ed b
y D
irect
orat
e to
sup
por
tcu
rren
t ac
tiviti
es in
ach
ievi
ng o
ur s
trat
egic
prio
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s, a
s se
t ou
t in
the
Uni
vers
ity S
trat
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201
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gram
me
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pris
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or t
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ent,
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d S
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h sp
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ortin
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e-C
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r. Th
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ting
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zes
the
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he p
rogr
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surin
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and
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as a
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der
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outh
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t W
ales
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or
with
out
a m
erge
r. W
e ar
e ed
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ion
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vid
ers,
but
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also
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dto
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a b
usin
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. Und
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hem
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re a
num
ber
of p
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tran
ds
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hav
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ific
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s of
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-to-
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rman
ce In
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ator
s(C
PIs
), ap
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ved
by
the
Boa
rd in
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itor
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gres
sag
ains
t ou
r st
rate
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prio
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s.
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CP
Is m
easu
re o
ur p
erfo
rman
ce a
gain
st a
who
le r
ange
of o
urac
tiviti
es a
s a
Uni
vers
ity. A
mon
g th
em a
re s
tud
ent
targ
ets
such
as
satis
fact
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ret
entio
n an
d e
mp
loya
bili
ty, s
et t
o en
sure
tha
tst
uden
t ex
per
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e re
mai
ns a
cen
tral
focu
s of
our
act
iviti
es. O
urre
sear
ch a
nd e
ngag
emen
t m
easu
res
set
us a
mb
itiou
s ta
rget
s fo
rin
crea
sing
the
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ls o
f inc
ome
we
rece
ive
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are
as s
uch
asre
sear
ch, c
omm
erci
al e
ngag
emen
t an
d in
tern
atio
nal a
ctiv
ities
.A
nd o
ur fi
nanc
ial m
easu
res
put
tar
gets
in p
lace
for
red
ucin
gop
erat
ing
cost
s an
d e
nsur
ing
a he
alth
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alan
ce s
heet
for
the
univ
ersi
ty. F
urth
er d
etai
ls o
f our
CP
Is, a
nd 2
010-
15 s
trat
egy
are
avai
lab
le o
n re
que
st fr
om M
ark
Cad
wal
lad
er.
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Bui
ldin
g fo
r th
e Fu
ture
pro
ject
tea
ms
beg
an m
eetin
g in
Sep
tem
ber
201
2 to
agr
ee o
bje
ctiv
es fo
r th
e fo
rthc
omin
g ye
ar, a
ndin
the
com
ing
wee
ks a
nd m
onth
s yo
u w
ill b
e he
arin
g m
uch
mor
eab
out
this
pro
gram
me
of a
ctiv
ity, a
s it
bec
omes
a fu
ndam
enta
lp
art
of o
ur d
ay t
o d
ay o
per
atio
ns. T
he in
fogr
aphi
c ab
ove
isd
esig
ned
to
give
you
an
intr
oduc
tory
ove
rvie
w o
f the
pro
gram
me’
s ke
y th
emes
and
how
the
y re
late
to
each
oth
er, s
oth
at a
s p
rogr
ess
is m
ade
in e
ach
stra
nd o
f act
ivity
and
we
talk
abou
t th
em in
muc
h m
ore
det
ail,
you
will
und
erst
and
the
wid
erco
ntex
t in
whi
ch t
hey
sit.
Wha
t is
Bu
ildin
g f
or
the
Futu
re?
16 staffroom
main feature
Progress on the £6m LRC refurbishmentprogramme in Treforest continues well, with anumber of the projectʼsphases nowsimultaneouslyunderway towards thecompletion date ofDecember 2013.
Contractors MIDAS were appointed inSeptember to undertake the 16-monthprogramme of works that will modernise andrefurbish Treforest’s Learning ResourcesCentre inside and out.
The complex project includes part-demolition, extensive internal restructuringand re-designation of the building to create amore modern facility fit for an ever-moredemanding student population. The work ismade more difficult by the fact that the facilityneeds to remain operational throughout theduration of the works, to continue providingfront-line services to students during termtime.
To do this, the project has been split intophases, with invasive periods of workinvolving student areas in the LRC beingscheduled during extended term breaks suchas Christmas, Easter and the summer. Workon areas of the building not used by students,such as back-office support functions, isbeing completed in-term.
Currently underway are phase one (yellow) ofthe programme - refurbishment of the officespace at the rear of the LRC directly behind HBlock (see diagram) – and phase two (lightblue) – which includes demolition, strippingout and refitting of the staff areas aboveGlamorgan Print. Safety barriers have beenerected along the pathway outside LRCwhere the building’s existing concrete façadewill be replaced with a more modern glassfronted aspect overlooking G Block – alsopart of the phase one work.
A new chapter...While some disruptions have beenexperienced as a result of these phases ofwork, contractors are doing all they can tokeep these to a minimum.
Phase three (red) is due to start in the NewYear, which will see internal refurbishmentwork carried out on the remaining staff officeareas on the ground and first floor of thebuilding. Work will also continue during thisphase on the external façade down to theentrance of the LRC.
Phase four (dark blue) – the first to directlyaffect student facing areas of the LRC – willcommence in June 2013 after exams arecompleted, followed by phase five (green) inSeptember 2013 to refurbish the LRCreception and information desk areas of theground floor.
Access to learning resources will not beaffected during term time.
Main Entrance
Study Area
GROUND FLOOR PLAN
Z04
Z06a
Z05
L203a
Z0Z
Z0Z
L202
L201
Z10
Z01Z02
L221
L220
ZZNL20Z
L212L212LZNDING SZRVICZS
L20ZWOZZN
VIDZO STUDIO
L20Z Z A Z Z
OFFICZL206
ROOZ
OFFICZL205
RO
OZ
PR
OZ
ZC
TIO
N
L21Z
WORZSHOPINFORZATION
L210L211L211
LOAN COLLZCTION
L201
ZAIN ZNTRANCZ
L21ZRZCZPTION
VIDZO CONFZRZNCING
L204
LIFT
PLANT
ROOZ
SWITCH
ROOZ
SZCTIONRZFZRZNCZ
L226
SWITCH ROOZL22Z
STORZ ROOZ
LIFT
L.R.C. USZRSL216
SPZCIFIC NZZDS ROOZ
L215
LIZRARY
L200
LIZRARIANS OFFICZ
L214
ZZN
L213WOZZN
L213a
PHASZ 2 ZONDAY 2ZTH AUGUST- 14TH DZCZZZZR 2012
20TH ZAN ZAY 24TH 2013 )
SZPZRATZ ZZTZRNAL WORZS PACZAGZ
PROCURZD SZPARATZLY TO ALLOW
ZARLY START ZUNZ 2012 -SZPTZZZZR 2012
5
2
GROUND FLOOR PLAN
3
LIZRARIANS OFFICZ
ACZUISITIONS AND DATAZASZ
L312
L32Z
ZZDIAZITCHZN
WORZSHOP
L324 L325
DZLIVZRIZSL326
L32Z
LIFT
L32Z
L330
FZZALZTOILZT
L30Z
L313
STUDYL314
STAFF ROOZ
ZZDIA
L323
CONSZRVATION
ZZZTING ROOZL322
OFFICZL321
OFFICZL320
L331
STUDY
STUDY
L316
L315
SZZINAR ROOZL31Z L31Z
L31Z
ZALZTOILZT
FZZALZTOILZT
ZALZTOILZTL30Z
STORZL306
L30Z L305
L303
STAFF ONLY
COZPUTZR ROOZ
L302
SWITCH ROOZ
DOOR PZRZANZNTLY CLOSZD
L300
L304
LIFT
STUDY CARRZLS
L336
PROCZSSING AND I.S. OFFICZ
COPYING
WORZSHOP
OFFICZL332
L333
OFFICZ
OFFICZ
L334
L335
OFFICZ
L341
L340
L33Z L33Z
L33Z
DOWN
VOID
GRAPHIC STUDIO
L342
LIFT
DOWN
L343
Z06a
Z06
Z05
Z04
Z02
Z01
Z0ZZ0Z
L331a
L310STUDY ARZA
COZPUTZR ROOZL310A
L311COZPUTZR ROOZ
L312C
L312A
L312Z
LIZRARY - FIRST FLOOR
PHASZ 3 ZANUARY 1ZTH ZAY 24TH 2013
NZW GAS
PHASZ
PHASZ 1 AUGUST 6TH 2012 -ZANUARY 1ZTH 2013
PHASZ 4 ZAY 24TH 2013 SZPTZZZZR 16TH 2013
1
3 4
staffroom 17
“This highly complex developmenthas set us a huge logisticalchallenge, due to the fact that thebuilding needs to remain as a fullyfunctioning, learning and resourcecentre for our students during abusy academic year. The timetablewe’ve agreed with the contractors isthe best fit solution to minimisedisruption to LRC services andensure that the student experienceis not compromised. This is a reallyexciting development that willprovide our students with a brand-new fully-refurbished and modernlearning resources centre, optimisedto provide the highest qualitylearning and support services to ourstudents.”Alun WoodruffDirector of Estates and Facilities
“The redeveloped LRC will provide,under one roof, huge improvementsfor existing and future students.These will include first-class libraryand IT facilities and flexible learningspaces, as well as modern Careersand Student Finance services. In thecoming years it will be crucial to beable to attract more students to theUniversity and this development willundoubtedly help in that regard.”Steve MorganHead of Learning Resources
PHASE START FINISH
ONE 10th Sept 2012 8th Feb 2013
TWO 17th Sept 2012 12th December 2012
THREE 18th Feb 2013 14th June 2013
FOUR 17th June 13th Sept 2013
FIVE 2nd Sept 2013 6th December 2013
Overall completion/clear site 20th December 2013
LRC – First Floor
LRC – Ground Floor
Works Schedule
ENTRANCE
CE
NTR
AL
AV
EN
UE
CE
NTR
AL
AV
EN
UE
HEALTHCENTRE
13 4
5
2
3
HEALTH
CENTRE
Numbers in boxes indicate phase
18 staffroom
ELTA Awards
The fifth annual Excellencein Learning, Teaching andAssessment (ELTA) Awardstook place on Thursday 20thSeptember at the GlamorganConference Centre. The ELTAAwards seek to recognise andreward excellence in learningand teaching throughout theGlamorgan Group. ProfessorClive Mulholland, Deputy Vice-Chancellor, presented awards to the five category winners.
The ELTA Awards are administered by CELT. The2012/2013 awards programme will be launchedearly next year. Look out for details on how toapply.
n Dr Rea Dennis (CCI)Excellence and innovation in learning andteaching practice
n Rachel Murray (HeSaS)Innovation and excellence in studentassessment
n Jill Kneath-Jones (HeSaS)Demonstrating excellence in academicleadership
n Julie Prior (FBS) & Dr Karen Fitzgibbon (CELT)
Excellence and innovation in studentlearning support
n Dr Heather Skinner (FBS) Excellence in research-informed learningand teaching
Congratulationsto the winners
Getting toknow...
’’‘‘We get one chance at this, so let’s make the
most of it.
Liam Bryson
Liam BrysonStudent and Management Information Unit Manager
staffroom 19
profile
Originally from Kidderminster in Worcestershire, Liam completed a degree inPolitics and Economics, before moving to Salford, where he spent seven yearsworking on social housing estates for the Local Authority. The move to Wales came in early 1999, where he initially spent six years working for CaerphillyCouncil, before joining Glamorgan in 2004. Liam currently lives ‘on top of a hill’with his partner Sian, her two teenagers and their 10 month old baby, Evan. Theirmenagerie consists of 1 cat, 2 rabbits and 7 fish.
Liam has spent most of his eight years at Glamorgan as manager of the Planningand Report Unit (PRU), but following recent changes in Academic Registry he wasappointed manager of the newly-formed Student and Management InformationUnit (SAMI) – uniting PRU with the Student Records team. His new role is to enable synergies to be realised across the two teams and enable efficiency andadministrative improvements. He will also be working with the Student LoanCompany and UKBA record liaison, as well as taking responsibility for online andmanual enrolment and data quality. Liam also retains his previous duties; studentnumber planning, statutory returns, management information provision andcollaboration.
What did you spend your first ever pay cheque on?My student overdraft! I was earning £2.50 an hour. It was during the recession of1991.
What’s the best piece of advice you’ve ever been given?Definitely ‘think before you speak’. It’s landed me in hot water before.
What keeps you busy on the weekend?Apart from a 10 month old baby I am a season ticket holder at Cardiff City and Ienjoy keeping fit – swimming, running and cycling. I used to play a lot of footballbut whilst the mind is still willing, the body isn’t…
What’s the best thing about your job?Working with a team of people who are motivated, intelligent, funny, and whosometimes even listen to what I have to say.
What’s your preferred mode of transport?Cycling, although thanks to the south Wales weather it’s usually a seven year oldToyota Avensis.
What book would you take to a desert island?The Lord of the Rings (the ‘other’ greatest story ever told).
Which three famous people (dead or alive) would you invite to your ultimatedinner party and why?Tony Benn, great orator and political statesmen for his dry wit and insight.Ross Noble, simply because he makes me laugh.Jessica Ennis, to learn what her secret is.
You’re DJ at the ‘end of the world’ party - what track would you play to finish?I would have to play the entire Stone Roses’ first album simply because I couldn’tchoose one track.
Complete these sentences…
I’m good at… looking for positives in a bad situation.I’m bad at… enjoying the status quo.I love it when… City win.I hate it when… external events make hard work redundant.When all is said and done… we get one chance at this so let’s make the most of it.
team profile
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Who are GCS?The University’s Conference Services Team has organised literallythousands of events during its 15 years in operation, from small boardmeetings to residential International conferences for over 850 guests...
The team, based in the Glamorgan ConferenceCentre in Treforest, has over 50 years’combined experience of delivering high-qualityprofessional events for clients at Glamorganand elsewhere. Offering a fully professionalisedevents management service – and being righton your doorstep – they should be the obviouschoice for any staff member looking to organisea seminar, conference or town hall meeting.Staffroom went to meet the team and find outmore about how they work…
What we do
The team manage events within the GlamorganConference Centre, the ATRiuM, classrooms oncampus and even events held offsite in othervenues. Once the students leave campus ourportfolio expands to include studentaccommodation, catering, sports facilities and marquees.
Why use the GlamorganConference Services?
We’ve welcomed almost half a million visitorsthrough our doors since 2000 and sold over71,000 nights’ accommodation. Summer 2013already looks set to be one of our best years,with over 12,000 beds already booked from amixture of repeat and new business. In the lastfinancial year we generated £378,580 ofadditional revenue – money that is re-investeddirectly back into the University. And of course,using the GCC encourages visitors to ourcampuses and raises our profile as a Universityand as a conference destination, bothnationally & internationally.
The Team (l-r) Cara, Stacy, Richard, Catherine, Lisa & Gemma
819 bookings this year
16198 teas & coffees served
1373 lunches
3725 buffets
364 laptops booked
106 flipcharts used
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ProfessorialInauguralLectures 2012/13All lectures start at 6pm and finish around7pm. Refreshments are available from5.30pm and a hot buffet is served followingthe Lecture.
Professor Andrew Thomas (FBS)“The Future of Manufacturing - Supply Chain Strategies for Securing Growth”4th December 2012, Moot Court
Professor Peter McCarthy (HESAS) “It’s Digital So It Must Be More Accurate!”15th January 2013, GT7119
Professor Nigel Copner (AT)“Light Fantastic”12th February 2013, Moot Court
Professor Diana Wallace (FBS)“The Gender of English”12th March 2013, Moot Court
Professor Colin Rogers (HESAS)“From Dixon to Robocop- Personal reflections on the rationalisation of the police service in England and Wales”9th April 2013, GT7119
Professor Paul Roche (HESAS)“The Universe as a classroom – inspiring learners using astronomy and space science”14th May 2013, GT7119
Professor Giuliano Premier (AT)“To Engineer is Humane”11th June 2013, Venue TBC
Meet the teamGemma Savage, Conference Services Manager: Gemma started herGlamorgan career as the centre’s receptionist in 1998, before quicklymoving to Conference Co-ordinator, playing a key role in securing andexecuting some of the larger bookings in the Centre’s history. Gemmawas promoted to Conference Manager in 2007 and following recentdevelopments, Gemma now handles much of the Centre’s businessdevelopment function, in particular sales and marketing.
Catherine Hooper, Senior Conference Co-ordinator: Catherine recentlyjoined the team from Holland House Hotel, bringing with her a wealth ofexperience from the hotel events industry. Catherine’s main priority isthe operational aspects of the Conference Centre, ensuring that allclients and guests received the highest level of customer care fromstart to finish.
Stacy Cutts and Cara Smith, Conference Co-ordinators: Stacy andCara have been with the team for 12 and 8 years respectively. Usingtheir expertise and acute attention to detail, their role is predominantlyto manage booking and venue logistics, whether the event is held in theGCC, ATRiuM, campus classroom or at an external conference venue.Both Stacy and Cara also deal with residential stays, one-stop-shopconferences and event management packages.
Richard Roberts, Operations Co-ordinator and Lisa Stanton,Customer Liaison Assistant: Overseeing the operational aspects ofbookings at the Conference Centre, Richard and Lisa are on hand toensure all your requirements are in place, including room layout,audiovisual equipment, stationery, catering, signage, parking etc.
Look out for news and exciting developments on Glamlife or follow us on Facebook.
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profile
Five minuteswith...
ProfileHometown: Kidwelly, West Wales.Family: Married with 2 children (one of each).Pets: 1 Dog and 2 Cats.Hobbies: Weight training, cycling.Best piece of advice: Keep going, don’t give up on what you believe and want.Preferred mode of transport: Walking.Eat out or take out: Eat out.Tea or coffee: Coffee.
How I got to this point was…A little Nomadic really, and I have certainly not followed a standard academic route. I joined theRoyal Air Force when I left school, where I served for eight years as an aero engine technician.Later, I became a Senior Production Engineer in an Aerospace company before joining an FECollege as an Engineering Lecturer. When I got my Doctorate, I managed to get a research postat Cardiff University in 2002 and then joined UoW Newport (Business School) as Associate Deanin 2008. A brief stint back in my old FE College as Dean of Engineering & Construction andDirector of Quality led me to my current post. I managed to continue to publish and bring insufficient funding for me to be considered for my current post.
The best thing about my job is…Working with a great team of people in the School who are willing to support and get stuck in.
The highlight so far has been…Along with my colleagues, setting up the Centre for Supply Chain, Operations and ProcurementExcellence (C-SCOPE).
The thing that has taught me the most about this industry/profession is…Change is constant. Some change will be good and others bad but you need to go with the flowand not let it get you down. Use it as an opportunity to do something different.
The biggest misconception people have is…From outside the profession; that the job is easy and that you are made for life.
The thing that always surprises people about me is…Don’t know, I’ve never asked!
My advice for other lecturers is…Enjoy yourself in this job. It may be getting tougher but there are many jobs out there that are farworse that this one.
If you are an academic and would like to feature here, e-mail [email protected]
Andrew ThomasProfessor in International Logisticsand Supply Chain Management
In this new featurewe catch up withacademics fromacross the Universityto find out whatthey’re working onand what makesthem tick…
Catering and Hospitality
Services
The Hospitality SuiteTo meet the demand for private dining facilities on campus, a newHospitality Suite has been developed.
The venue offers a private dining experience to entertain colleagues and guests in a high quality, intimate space overlunch or dinner. The Hospitality Suite, located at the entrance of Stilts, provides an á la Carte lunch and dinner menu with full waitress service for a maximum of 10 guests.
2 Course Lunch £15.00 • 3 Course Dinner from £25.00
To view the facility, make a reservation, or for further information on our products, services, terms and conditions, please contact Hospitality Requests on: 01443 654046 or e-mail: [email protected].
Packages can be tailored to meet yourrequirements
Who’s been a star this year?Everyone knows somebody who always goes that extra mile. Whether it’s for the team, for colleagues, for students or for customers, they won’t stop until the job is done.
So, what better way to say 'thank you', than to nominate them for a Staff Recognition Award? And say 'thank you' in front of the whole University.
Nominations are now open for the 2012 Staff Recognition Scheme. All colleagues are eligible to nominate and be nominated by their peers, although some exceptionsapply. You can check the eligibility and criteria and download a nomination form by visiting http://hr.glam.ac.uk/srs/.
Judging takes place in December and shortlisted nominees will be invited to a special awards ceremony in January where the winners will be announced.
All nominations should be submitted to [email protected] by 7 December 2012.
CategoriesDistinguished Employee AwardFor outstanding performance, loyalty and commitment to theUniversity beyond the normal requirement of the job.
Customer Service AwardFor someone who has ‘gone that extra mile’ in creating anoutstanding ‘customer’ experience.
Team Achievement AwardFor a team’s outstanding contribution to the University.
Community and Volunteering AwardFor an outstanding contribution within the field of citizenship or community engagement.
Occupation Health and Safety AwardRecognising innovation or positive OHS initiatives fromfaculties/ departments or individuals.