Download - State of Florida Performance Management
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State of Florida Performance Management
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Performance Management
Performance ManagementThe process of motivating employees through setting goals, measuring progress, giving feedback, coaching for improved performance, and rewarding achievements.
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What is Performance Management?
• performance expectations • connection of expectations to agency goals • definition of rating scale for each expectation• metric used to assess performance• plan for sustaining, improving or building on
performance
Employee
SupervisorOngoing
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Performance Management
Isn’t:
one-way conversationonce-a-year event focused on the past tool for blamereactivesurprise
Is:
collaborative perpetual cycle
focused on present & futuretool for success
proactivetransparent
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What are SMART Expectations?
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Supervisor’s Role
Rater The rater is the employee’s immediate supervisor.
The supervisor has the most critical role within performance management and also acts as the rater at the time of appraisal.
Because you must use ratings and comments that accurately reflect the performance of the employee, it is essential that you correctly understand and implement performance management.
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Reviewer’s Role
Reviewer The reviewer is the supervisor’s manager or his/her designee.
A reviewer has two critical roles within performance management:
1. Verify that employee expectations are linked throughout the work unit with the agency goals.
2. Verify that ratings and comments are accurate and reflect a true picture of performance.
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What are the benefits?The time and effort you invest in performance management will provide added value to the:
Employee
Supervisor
Agency
Value
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Value to Employee
Provides clear parameters: what & why
A
B
FeedbackImprovement
RecognitionDevelopment
Clarity
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Value to Supervisor
reduces the need to micromanage
provides more time to do the other
duties of your job
removes instances of being surprised
or “the last to know”
allows you to handle small issues before they become
big issues
Understanding
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Value to Agency
return on inve
stment
Employee Expectations
Agency Goals
Employee Expectations
Employee Expectations
effectiv
eness & effic
iency
moraleproductiv
ity
Win-Win
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Win-Win
• Improve individual, unit/division, agency performance
• Align individual performance with agency mission
• Foundation of an integrated HR strategy
• Identify top performers
• Link performance with rewards
• Create a culture of accountability, commitment, and
performance
Summary of Performance Management’s Value
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Performance Management Initiative Objectives
• Establish a reliable and consistent evaluation process methodology that includes front-end planning of individual expectations, linked to agency goals and provides employees feedback and coaching to improve performance.
• Migrate all agencies to common evaluation date
• Implement enterprise performance management system.
• Recognize and reward high performing employees.
• Establish foundation on which to build a human capital strategy.
Success
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Success
Performance Management – done correctly -- results in success at all levels of the agency.
Success